Convergent Outsourcing

To Whom It May Concern,Convergent Outsourcing has received Mr***'s communication through your officeWe believe we have identified the account in question, based off the address and account number provided in this communication of [redacted] .However the name on fille does not match the name [redacted] ***Convergent Outsourcing iis unable to disclose personal and private iinformation without the expressed consent of the consumerConvergent Outsourcing can say that we have ceased communication

Dear Mr [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Convergent Outsourcing Inchas investigated this complaintPalisades Collection, LLC placed this account in our office to collect a balance of $ on their behalf on 05/20/Convergent Outsourcing only collection on balances placed in our office by our clients, we do not attempt to scam consumers.On 01/29/2016, Mr [redacted] 's, spouse called and spoke with someone in our office and advised that they did not recall this account and requested that we send them proof of the balance owed.On 01/29/2016, the account was placed in a dispute status so that we may request this information from our client.The reason the agent was not able to provide all the identifying information is, Convergent Outsourcing does not own the accountTherefore we do not have access to see all of the account information only what is provided by our client.In response to receiving this complaint, the account has been closed in our office.We are sorry to hear you may have been a victim of fraudWe have not reported the above referenced account to the credit bureausWe do not own the account therefore cannot guarantee resolutionWe will forward a copy of this complaint and our response to our clientIf Mr [redacted] has any further inquiries please have him contact Palisades Collection, LLC directly at 1-800414-8319, as we are no longer handling the account

Convergent Outsourcing has received [redacted] complaint [redacted] placed this account in our office on 05/09/16, to collect a balance of $on their behalfConvergent Outsourcing has mailed three notices to the address we have file.To date this is the first communication we have received on behalf of this account requesting validation of the balance.In response to this communication, the account has been placed in a disputed status and the collection activity has been suspendedWe will update the credit bureaus accordinglyI have attached statement copies for [redacted] referenceConvergent Outsourcing believes that it is licensed and or bonded appropriately.We appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing, Inchas received Ms***'s complaint T-Mobile placed this account in ouroffrce on 11/01/2016, to collect a balance on their behalf.On 12/29/2016, we received Ms***'s dispute and request for proof of the balance owedTheaccount was placed into a dispute status, collection efforts were suspended; so this information couldbe requested from T -Mobile on Ms***'s behalf.On 01/10/we received the documentation requested from T-Mobile, and mailed the informationto Ms***I have attached a copy of the statement mailed on 01/10/2017, for your reference.In response to receiving Ms***'s complaint, we have closed the account in our office and returnedit to our client, T-MobileWe requested our information for this account be removed from the creditbureaus on 1/21/We do not own the account and therefore cannot guarantee resolutionIf Ms[redacted] has any further inquiries, please have her contact T-Mobile directly.We appreciate the opportunity to respond.Respectfully,Sarah K***Lead Compliance Representative**Attachments redacted by Revdex.com staff**

Dear Mrs***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G [redacted] Compliance Representative