Convergent Outsourcing

Convergent Outsourcing has received [redacted] complaint [redacted] placed this account in our office on 03/28/16,to collect a balance of $on their behalf.Upon investigation of [redacted] complaint,the calls on 08/25/were reviewedWe were unable to substantiate [redacted] claim that the agent handled the call unprofessionally and used profanityThe agent did not request for payment on the balance as [redacted] stated he disputed owing the balanceThe agent explained the dispute process to [redacted] became escalated and started using profanity.The agent remained professional.Convergent Outsourcing has ceased communication in reference to this account and our information has been requested to be removed from the credit bureaus.We appreciate the opportunity to respond

Convergent Outsourcing, Inc? is attempting to investigate this complaintWith the information provided, I was unable to locate an account in our system.I was unable to locate an active account with the name [redacted] listed in the amount of$1867.00I also attempted to locate information with the address listed in the complaint and did not find any matching information.The phone number provided in this complaint of ( [redacted] also did not locate any information in our system.In this complaint, Ms [redacted] states that Convergent Outsourcing is reporting information on her credit bureauTo locate the account in question we need additional informationPlease provide one or more of the following; Convergent Outsourcing account number, who is the creditor, what is the client account number or the full social security number the information is being reported on.Any available information may be sent to my email address at ***@convergentusa.com, please have Ms [redacted] place her first and last name in the subject line or she may fax the information attention to: Sarah K [redacted] at 206-322-4838.We appreciate the opportunity to respond and look forward assisting Ms [redacted] with resolution

To Whom It May Concern,Convergent Outsourcing, Incinvestigated Ms [redacted] 's complaintT-Mobile placed this account in ouroffice on 11/29/to collect a balance of $on their behalf.Convergent Outsourcing mailed a validation notice to Ms [redacted] on 12/06/We also made severlattempts to reach Mr [redacted] by phone prior to our first communication we had made with her on12/12/2016.On 12/12/2016, Convergent made our first phone contact with Ms [redacted] who requested that wecalled her back after 6:p.mSeveral additional attempts were made to reach Ms [redacted] whichresulted in no contact.On 01/14/2017, we reported the above referenced account to the credit bureausThe informationreported to the credit bureaus was reported with both fair and accurate information.On 1/31/2017, Ms [redacted] called our office and paid a settlement in the amount of $On02/01/2017, Ms [redacted] called our office and requested the information be deleted from her creditbureau.On 02/03/2017, Ms [redacted] spoke with a supervisor in our office, who in an attempt to help resolve Ms[redacted] 's stated dispute; advised that Convergent Outsourcing would request our information beremoved from the credit bureaus.We appreciate the opportunity to respond.Respectfully,Sarah K***Lead Compliance Representative

Dear [redacted] ***, ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Mattie ***-H***Compliance Representative

To Whom It May Concern,Convergent Outsourcing, Incis attempting to investigate Ms [redacted] complaint We are unable tolocate information for Ms [redacted] with the information provided in this complaintIn this complaint Ms [redacted] states that Convergent Outsourcing has been making inquiries on hercredit bureauInquiries to the credit bureaus are only able to be viewed by the consumer, and do notaffect their credit rating.I was unable to locate an account in our system with the name provided, address or telephone number.In order to locate the account we were making inquiries on and investigate this complaint, please haveMs [redacted] provide Convergent Outsourcing with one of the following, the full social security number,Convergent Outsourcing account number or client account number.We appreciate the opportunity to respond

Complaint: [redacted] I am rejecting this response because: I want the account deleted off credit.? Sincerely, [redacted] - [redacted]

To Whom It May Concern,Convergent Outsourcing has received Ms [redacted] 's complaintSprint placed this account in ouroffice on 09/04/2012, to collect a balance of $on their behalfConvergent Outsourcing hasresponded to similar complaints made by Ms [redacted] to the Consumer Rnancial Protection Bureauon 1/17/and 01/24/2017.Convergent Outsourcing does not believe we have violated any lawsThe information reported to thecredit bureaus was believed to be reported with both fair and accurate information.Our information was requested to be removed from the credit bureaus on 1/28/2017.Convergent Outsourcing has attached validation of the balance for Ms [redacted] 's reference, as wellas our previous responses made to the Consumer Rnandal Protection Bureau.We appreciate the opportunity to respond.Sincerely,Sarah K***? ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Dear [redacted] ,? ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Sarah K [redacted] Lead Compliance Rep

Convergent Outsourcing, Inchas investigated this? complaintSprint placed this ? account in our office02/24/2011,to collect a balance of $on their behalfOn 01/11/2016, we did send an offer to settle the account for $? if paid by 3/11/Convergent Outsourcing only collects on balances placed in our office by our clients.We do not attempt to scam consumers.To date, this is the first communication that we have received from Mr [redacted] , requesting for validation of the balanceThe following information has been provided from Sprint:Account reflects the balance? of $306.59; acct was cancelled01/05/for nonpayment; charges are for usage and overage for phone numbers [redacted] and [redacted] for bill period Sep 01-Sepbilled 10/04/08;plus late fees and taxes; last payment of $posted on 03/17/09In response to this complaint, we have requested statements be mailed to Mr [redacted] at the address we ? have ? on file validating ? the balanceThe account ? has been placed in a cease ? communication status.Our information was requested to be removed from the credit bureaus on 06/06/2015.We appreciate the opportunity to respond

Re: Case # [redacted] , [redacted] Convergent Account# [redacted] Jefferson Capital Systems, LLC Account# [redacted] Debt Description: Citibank Visa To whom this may concern, Convergent Outsourcing, Inchas investigated Ms [redacted] 's complaintOur client, Jefferson Capital Systems, LLC, placed the above-referenced Citibank Visa account with us for collections on 06/08/to collect a balance of$In Ms [redacted] 's complaint she states she has previously asked Convergent Outsourcing to stop callingUpon investigation we found that for this account there has only been one communication by phoneThe party on the phone would not identify themselves, nor did they ask that we no longer call themOn 02/15/2016, we mailed a validation notice that offered a reduced amount to close the balance if it was paid 04/15/2016.This notice included Ms[redacted] 's right to dispute the balanceIn response to receiving this communication we have closed the account from our office and returned it to our client, Jefferson Capital Systems, LLCOur client has also notified us that, in order to resolve Ms [redacted] 's stated dispute, they have terminated collection effortsThank you for the opportunity to respond

? Dear Mr***,? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Sarah K***Lead Compliance Rep

ID # [redacted] To whom it may concern, Convergent Outsourcing, Increceived Ms [redacted] complaintWe apologize if Ms [redacted] received additional callsIn Ms [redacted] complaints, she does provide the number she is receiving calls toI have marked all possible numbers that I have found for her on our "Do Not Call List"The phone number of [redacted] has also been updated to our do not call list as of today We have options to stop phone calls, or to have phone numbers removed from our system, Convergent? has a Do Not Call line at 1-855-728-or visit our web site at www.converaentusa.com and use the link that we are calling in error We apologize for any inconvenience and appreciate the opportunity to respond

Convergent Outsourcing, Incis attempting to investigate this complaintWith the informationprovided I was unable to locate any information in our system.I was unable to locate an account in our system with the name of [redacted] that matches theinformation provided in this complaint.I also attempted to locate information with the address listed in the complaint and did not find anymatching information.The phone number provided in this complaint of [redacted] also did not locate any information inour system.In this complaint, Mr [redacted] states that he keeps receiving calls and has asked that he no longer becontactedTo further investigate this matter we need additional informationIs Mr [redacted] receiving thephone calls to number listed in the complaint?I have placed the number in this complaint of [redacted] to our "do not call list' to ensure we donot call this number.We appreciate the opportunity to respond Respectfully, Sarah K***

Tell us why hereDear [redacted] ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ?

To Whom It May Concern, Convergent Outsourcing Inchas investigated [redacted] 's complaintPalisades Collection, LLC placed this account in our office 02/05/to collect $on their behalf On 12/21/2015, we spoke to [redacted] and were advised at the time the account was believed to be fraudThe account was placed in a disputed status and collection activity has been suspendedOn 12/24/2015, Convergent Outsourcing mailed a fraud packet to the address we have on file.? We are sorry to hear that [redacted] may be a victim of fraudIn response to this complaint, have have ceased communication, closed and returned the account to our clientWe suggest [redacted] contacts Palisades Collection, LLC at (800) 414-to ensure this matter is resolvedWe will forward a copy of this complaint and our response to our clientWe have not placed our information regarding the above mentioned account on [redacted] 's credit report We appreciate the opportunity to respond Respectfully, Sarah K [redacted] Compliance Representative

Complaint: [redacted] I am rejecting this response because:I am requesting that this business provides proof/ validation that this inaccurate account belongs to meOnce again this agency has failed to validate that this inaccurate account belongs to meThis company has blantantly denied my rights as a consumer to be entitled to any validating reason why they would choose to attach/report this inaccurate account to my credit reportsThis company has again insisted that this ONE page bill provides with TWO lines of validation that this account belongs to meAs a business this agency should be able to provide documented telephone recording conversations that truly validates this account was being attempted to be settled by myselfIt is the responsibility of this agency to obtain validating information with the company "SPRINT" such as a form of contract if they are pursuing an important matter as such and destroying my credit worthiness a consumer by reporting inaccurate accounts on my credit report? It appears that according to this response Convergent Outsourcing Incis ONLY concern is "collecting money" rather than providing accurate information, for there reasons of not obtaing a contract from SprintThis continues to be an unfair and unlawful pursuit by this company to take advantage of a consumer rightsI request that Convergent Outsourcing provides validating proof of substances that this account belongs to , instead of persistently sending a One page bill as their indication that is account was owed by myself, that services were obtained by mePlease provide a copy copy of the "settlement" and recording that you indicated I was an active participant legally.? ? Sincerely, [redacted] ***

Re: Case #: [redacted] , [redacted] ck Convergent Outsourcing account #: [redacted] Jefferson Capital Systems, LLC account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas investigated Mr [redacted] 's complaintOn 03/21/2016, Mr [redacted] called and authorized a payment of $ Upon investigation, I found the agent did not enter the amount correctly and a payment in the amount of $was processingMr [redacted] called back the same afternoon to advise that the incorrect amount was being processedAccording to our records we were able to stop the payment before it fully processed from Mr [redacted] 's bank accountWe apologize for any inconvenience this error may have caused Mr [redacted] and ensure our agent will be counselled on this matterIf our actions caused Mr [redacted] fees, we would be happy to reimburse himPlease have Mr [redacted] provide Convergent Outsourcing with a copy of his bank statements showing our initial transaction resulted in him receiving overdraft feesHe may fax this information to 206-322-attention to Sarah King compliance department or he may email it to ***@convergentusa.comWe appreciate the opportunity to respond

Convergent Outsourcing, Inchas investigated Mr [redacted] 's complaintWe ? appreciate him notifying us that we have reached the wrong partyWe have removed his address from this file so he will no longer receive mail for the incorrect person.We apologize for any inconvenience we may have caused

Complaint: [redacted] I am rejecting this response because: I am disputing the validity of this debtI have no knowledge of this is an accountI never stated anything other than this is not my account? Sincerely, [redacted]

Convergent Outsourcing has received Mr [redacted] 's complaint DirecTV placed this accountin our office on 09/11/2015, to collect a balance of$on their behalf.On 03/18/2017, Convergent Outsourcing received notification that this account was beingdisputed as fraudulent through the credit bureauThe account was placed into a dispute statusand collection efforts were suspended.On 04/03/2017, we mailed Mr [redacted] a letter explaining how to file a fraud claim directlywith DirecTV.On 04/10/2017, this account was dosed with Convergent Outsourcing and returned back toour client, DirecTVConvergent Outsourcing requested our information for this account to beremoved from the credit bureaus on 04/02/2017.Mr [redacted] may file a fraud claim directly with DirecTV by visitingwww.directv.com/notmyaccount or calling 1-800-860-Ext ***We will forward a copyof this complaint and our response to DirecTV in an effort to help Mr [redacted] findresolutionConvergent Outsourcing does not own this account so we cannot guaranteeresolution in this matter.We appreciate the opportunity to respond