Convergent Outsourcing

Dear Ms***, ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie ***-H [redacted] Compliance Representative

Re: [redacted] Case#: [redacted] Convergent account#:S- [redacted] account#: [redacted] Original Creditor: [redacted] To whom this may concern, Convergent Outsourcing Inchas investigated this complaint [redacted] placed this account in our office 8/15/13,to collect on their behalfConvergent Outsourcing, Incis a licensed collections agency that only collects on accounts placed in our office by our clientsWe do not attempt to scam consumersIn regards to the medical debt, we are unable to find any information on this within our officeThis may be in relation to our sister company, Convergent Healthcare [redacted] may want to contact them directly to address any issuesIn response to the complaint regarding [redacted] , we have closed the account from our office and returned it to our clientWe suggest contacting [redacted] to ensure this matter is resolved; Convergent is no longer handling this accountWe appreciate the opportunity to respond

Thank you for ? providing the additional information, if Mr [redacted] has anything showing this was a settlement amount we are happy to forward any supporting documents to Sprint.Our response ? remains ? the same, we have requested ? statements be mailed to Mr [redacted] ? at the address? ? we ? have ? on file ? validating ? the ? balance? The ? account ? has ? been? ? placed ? in ? a ? cease communication ? statusOur information ? was requested ? to be removed ? from the credit bureaus ? on06/06/2015.We appreciate the opportunity to respond

Re: ID#: [redacted] , [redacted] Convergent account#:T- [redacted] T-Mobile account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas investigated this complaintT-Mobile placed this account in our office on 1/22/to collect a balance of $on their behalfTo date there is no record of any payment being made to Convergent Outsourcing, Incformally known as ER Solutions for this accountThe account number Mr [redacted] has provided in his complaint does not match the Convergent Outsourcing account number or the T-Mobile account number providedThe information provided by T-Mobile shows this account was opened 08/14/and was closed on 04/30/T-Mobile reflects the last payment made for this account was for $on 01/11/In response to this complaint, we have closed the account in our office and returned it to our client, T­ MobileWe have requested our information be removed from the credit bureausWe do not own the account therefore we cannot guarantee resolutionIf Mr [redacted] has documentation showing the account had been paid and or settled he may fax it to 206-322-4838, we would be happy to forward this information to T-Mobile, in an attempt to help Mr [redacted] resolve this matterWe appreciate the opportunity to respond

Convergent Outsourcing, Incis has investigated Mr***'s complaintSprint placed this account in our office 09/28/2009,to collect a balance of $on their behalf.We are sorry to hear Mr [redacted] has had difficulty reaching someone In our officeIn response to this information, I have suspended collection activity and requested a fraud packet be mailed to you at the address we have on filePlease take a moment to fill out, and return this packet once it is receivedShould you have any inquiries please contact Sprint directlyWe do not own the account, therefore we cannot guarantee resolution.We will forward a copy of this complaint and our response to our client

To Whom It May Concern,Convergent Outsourcing, Inchas received Mr [redacted] complaintOn 05/29/2009, Sprint placed thisaccount in our office t.o collect a balance of $on their behalfConvergent Outsourcing only collectson balances placed in our office by our clients; we do not attempt to fraud consumers.Mr [redacted] stated that this account is not showing on his credit report; a credit report may not be anentirely accurate representation of all past due balances a consumer may owe, as not all creditorschoose to report delinquent balances to the credit bureaus.Mr [redacted] stated Convergent Outsourcing mailed him a settlement offer on an account that has beenclosed over yearsI believe Mr [redacted] is referring t.o the statute of limitationsThe statute oflimitations sets forth the maximum period of time, after certain events, that legal proceedings based onthose events may be initiatedIt is not unlawful to request payment on a past statute account.On 03/24/2017, Mr [redacted] spoke with an agent in our office and requested Convergent Outsourcingcease communicationsThe account was placed in a cease communication status and collection activitywas suspended.We have forwarded a copy of the complaint and this response to SprintMr [redacted] may contactSprint directly for further assistance as Convergent Outsourcing has ceased communications on thisaccount.We appreciate the opportunity to respond

Re:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ***,***Case #: [redacted] Convergent account#: [redacted] account#: [redacted] To whom this may concern,Convergent Outsourcing Inchas investigated Mr***'s complaint [redacted] placed this account in our office08/23/to collect $on their behalf.On 11/03/2015, Mr[redacted] spoke with someone in our office and advised us at that time that he disputed owing the balance.The account was placed into a disputed status at that time and collection activity had been suspended.In response to Mr.***'s complaint we have closed the account in our office and returned it to our clientWe do not own the account and therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to our clientIf Mr [redacted] has any inquiries please have him contact [redacted] as we are no longer handling the account.We appreciate the opportunity to respond

Complaint: [redacted] I am rejecting this response because: as I stated before I have no contract with Convergent OutsourcingWhen Srpint sold my contract to them the original contract became void Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as the account is removed IMMEDIATELY! and does not reappear on my consumer report Sincerely, [redacted]

Dear Ms [redacted] ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc.? has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Mattie G***-H***Compliance Representative

Dear Mr [redacted] , ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie ***-H [redacted] Compliance Representative

Please view the attached PDF file To Whom It May Concern,Convergent Outsourcing has received [redacted] complaint [redacted] placed this account in our office on 03/21/16,to collect a balance of $on their behalfConvergent Outsourcing has mailed three notices to the address we have file.Convergent Outsourcing does not believe It has violated any lawsAttached is the first validation notice Convergent Outsourcing mailed to [redacted] ***,at the address provided by [redacted] This noticeinduded [redacted] right to dispute the balance.In response to [redacted] communication, the account has been placed in a disputed status and the collection activity has been suspendedWe will update the credit bureaus accordinglyI have attached statement copies provided by [redacted] , for [redacted] reference.We appreciate the opportunity to respond.?

Dear [redacted] , ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information ? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie G [redacted] Compliance Representative

Complaint: [redacted] I am rejecting this response because: Sprint was paid by check a sum of $made out to their collection agency IC SystemsA copy of the front and back of the check was provided to convergentSprint does not reflect this payment on their invoice, in fact the invoice just states previous balance when I specifically asked what period they're billing me for Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:This is unacceptable There is no account number on my credit My full as number is [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12610869, and fiyrsnd that this resolution is satisfactory to me Sincerely, [redacted]

Convergent Outsourcing, Inchas the reviewed Mr [redacted] 's complaint.Verizon Wireless placed this account in our office 12/16/to collect $on their behalfConvergent Outsourcing only collects on balances placed in our office by our clients.We do not attempt to scam consumers.We are sorry to hear Mr [redacted] may be a victim of fraud.On 12/19/2015, Mr [redacted] spoke with an agent from our office and stated he believed the account to be fraudulent On that call Mr [redacted] also requested no further contact from Convergent OutsourcingThe account was then placed in a cease communication status.We are sorry to hear you have had difficulty reaching usOn 12/21/2015, we did receive an email from Mr [redacted] requesting that we contact him or he would file a complaint.A supervisor from our office attempted to call Mr [redacted] , however there was no answer.In response to this complaint, Convergent Outsourcing has suspended this account from collection activity in our office.We do not own the account there fore we cannot guarantee resolutionMr [redacted] may file a fraud claim with Verizon Wireless by visiting www.verizon.com/fraud or calling [redacted] We will forward a copy of this complaint and our response to our clientIf Mr [redacted] has any further inquiries, please have him contact Verizon Wireless directly to ensure resolution is found.We appreciate the opportunity to respond

Complaint: [redacted] I am rejecting this response because: An itemized bill is not REAL proof of a validation of debtUnder the FCRA, it is up to your company to provide a signatureHow were the final costs calculatedWhat was your method of verificationWhat did you send the credit bureau to verify that this account is accurateAre you authorized to collect on this? debt?? Are you authorized to collect in my State?? So without further adieu, I'd like the original contract please and your validation process, or I'd like this account deleted from ALL? major credit bureaus.?

Please view the attached PDF file ConvergentAugust 19, 2016Revdex.comP.O.Box DuPont, WA 98327Re: Case ID: [redacted] , [redacted] To Whom It May Concern,Convergent Outsourcing, Incis has received the additional information provided by [redacted] *** With the additional information provided we believe we have located the account inquestion.The information on file was provided by ComcastConvergent Outsourcing will request our information be removed from the credit bureausWe have also closed the Comcast account [redacted] in our office and returned it to ComcastWe do not own the account and therefore cannot guarantee resolution.We will forward a copy of this information to Comcast along with our responseTo ensure this matter is resolved we suggest [redacted] contact Comcast directly.We appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing, Inchas received Ms [redacted] 's dispute [redacted] placed this account in our officeon 11/04/2016, to collect a balance of$on their behalf.Convergent Outsourcing mailed a validation notice to Ms [redacted] on 01/19/This notice includedMs [redacted] 's right to dispute the balance owedTo date, this communication through the Better BusinessBureau, is the first communication we have received on behalf of this account.Convergent Outsourcing has ceased communication and returned the above mentioned account back to [redacted] We do not own the account and therefore cannot guarantee resolutionWe will forward a copyof the communication received by your office and our response to [redacted] .We appreciate the opportunity to respond.Respectfully,Sarah K***Lead Compliance Representative