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Convergent Outsourcing

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Reviews Collections Agencies Convergent Outsourcing

Convergent Outsourcing Reviews (646)

Re: ***, [redacted] Re #: [redacted] Convergent account#: [redacted] account#: [redacted] To whom this may concern, Convergent Outsourcing Inchas investigated Mr***'s complaint [redacted] placed this account in our office 4/28/to collect $on their behalfOn 4/30/a payment was made to [redacted] for $leaving a residual balance of $72.42.We contacted [redacted] and found that this account was not settled, and the remaining balance is dueConvergent is a collection agency that collects on past due balances placed in our office by our clients, we do not attempt to scam consumersIn response to Mr.***'s complaint, we have closed and returned the account to our clientWe have also requested our information be removed regarding the above referenced account from Mr***'s credit reportWe do not own this account, and therefore, cannot guarantee this account is resolved, we suggest contacting to [redacted] to ensure a resolution is foundConvergent is no longer handling this accountWe appreciate the opportunity to respondRespectfully,

Complaint: [redacted] I am rejecting this response because:As the one reporting this account to my credit, you must ensure all information is correct/the debt has been validatedIt is your job to provide me with the materials I have previously asked forIf you have not done so within days I can and will take legal actionI have spoken with Sprint on this account, and have received the fraud packetHowever, Sprint wants a police report which my state DOES NOT DO FOR CREDIT REPORTSSprint resold this debt to you after round one with them which resulted in the account being deleted from my credit reportOnce again this is a fraudulent account, I can not do the fraud packet you send due to my state lawsPlease provide me with a signature showing I agreed to services within days or I will be taking legal action Sincerely, [redacted] ***

Re: Case ID#: [redacted] , [redacted] Convergent Outsourcing account#: R- [redacted] PayPal, Incaccount#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas investigated received Mr [redacted] 's disputeWe responded to a similar complaint Mr [redacted] made to the Consumer Financial Protection Bureau on 04/07/Our response remains the sameI have attached the response to the Consumer Financial Protection bureau for Mr [redacted] 's for referenceWe appreciate the opportunity to respond ? Consumer Financial Protection Bureau Re: Case#: [redacted] , [redacted] Convergent Outsourcing account#: R [redacted] PayPal, Incaccount#: [redacted] Dear Mr[redacted] , Convergent Outsourcing, Inchas Investigated your complaintOn 03101/PayPal, Incplaced this account in our office to collect a balance on their behalfOn 0410612016, we received an email from you disputing that you owe a balanceThe account was placed in a disputed status and the collection activity had been suspendedIn response to your complaint, the account has been closed in our office and returned to our client, PayPal, IncWe will forward a copy of this complaint and our response to our clientWe do not own the account and therefore cannot guarantee resolutionIf you have any additional inquiries you may contact PayPal's customer support at 1-877-380-6578, and reference the client account number aboveWe appreciate the opportunity to respond

Complaint: [redacted] I am rejecting this response because:This Company is Not Being Truthful They Have Not Mailed Me anything I Have Yet to recieve The Fraud affidavit I also contacted sprint and was told to contact they no longer have my account This account must be deleted within days Sincerely, [redacted]

Dear Ms [redacted] , ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information ? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Complaint: [redacted] I am rejecting this response because:I am unable to make contact with [redacted] without a phone number ? Sincerely, [redacted]

To Whom It May Concern, Convergent Outsourcing, Inchas received Mr [redacted] complaint, and request that we cease communicationH&R Block placed this account in our office on 09/22/to collect a balance of $on their behalfThe statute of limitations sets forth the maximum period of time, after certain events, that legal proceedings based on those events may be initiatedIt is not unlawful to request payment on a past statute accountConvergent Outsourcing has ceased communication on behalf of this accountThe above referenced account has been closed in our office and returned it to our client, H&R BlockWe do not own the account therefore we cannot guarantee resolutionWe will forward a copy of Ms [redacted] complaint and our response to our clientIf Ms [redacted] has any further inquiries please have her contact H&R Block directly, as we are no longer handling the accountWe appreciate the opportunity to respond

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me in the fact that Cocnvergent doesn't have it anymore But in my searches for contacting paypal I have been unsuccessfulnobody will call me back or I have a wrong number or I sit on holdI have no idea how to get ahold of anyone on this matter especially since it has been paid and this is from over years ago and this is the first I have heard about this since thenI want this balance zeroed out as I don't owe it Sincerely, [redacted]

Dear Ms [redacted] -***,? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Sarah K***Lead Compliance Rep

Re: Case#: [redacted] , [redacted] Convergent account #:R- [redacted] Comcast account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas investigated this complaintWe responded to a similar complaint made through the Consumer Financial Protection Bureau on 02/19/Our position remains the sameI have included a copy of our response made to the Consumer Financial Protection Bureau for your referenceIf Ms [redacted] has any further inquiries please have her contact Comcast directly, as we are no longer handling the accountWe appreciate the opportunity to respond ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Dear Mr [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

To Whom It May Concern,? Convergent Outsourcing has received Ms [redacted] 's complaintdirecTV placed this account in our office on 01/06/2017, to collect a balance of $on their behalfUpon review of this account we have found that there were two payments for $posted to convergent Outsourcing on 02/09/Ms [redacted] had made a payment directly to DirecTV that did not post to Convergent Outsourcing immediatelyMs [redacted] then contacted our office and the agent accepted the duplicate payment of $to settle this accountWe have verified with our booking department that the refund check # [redacted] in the amount of $was mailed to Ms [redacted] on 02/16/2017, to the address [redacted] , [redacted] ***Convergent Outsourcing has closed this account with our office and returned it to our client as "settled-in-full"We apologize for any inconvenience this has caused Ms [redacted] Convergent Outsourcing has requested that our information for this account be removed from the credit bureaus (CB DEL AUD # [redacted] )If Ms [redacted] has any further questions regarding service she may contact DirecTV directly as this account has been closed with our office.? We appreciate the opportunity to respond.Respectfully,? Mattie G***- [redacted] Compliance Representative

To Whom ItMay Concern,Convergent Outsourcing,Inchas investigated this complaintRBS Citizens,N.Aplaced this account in our office to collect a balance on their behalf 08/07/2015.On 09/03/we received notification from Mr [redacted] requesting validationOn 09/11/2015, we requested this information from RBS Citizens, NAAs of 11/11/2015, we did not receive the validation requestedOn 11/11/the account was closed from our office and returned to our client.Mr [redacted] also states that we are attempting to collect on the same debtUpon investigation we show we have had no further collection attempts after the account was disputed on 09/03/2015.In response to this complaint, attached is a copy of the letter indicating the account had been closed and returned to RBS Otizens, N.Aper Mr [redacted] 's request.If Mr [redacted] has any further inquiries, please have him contact RBS Citizens, N.Adirectly, as we are no longer handling the account.We appreciate the opportunity to respond

Dear Mr [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G [redacted] Compliance Representative

June 01, 2016Revdex.comP Box 1000DuPont, WA Re: ***, [redacted] Complaint ID # [redacted] Convergent Outsourcing account#: [redacted] Sprint account #: [redacted] To Whom It May Concern,Convergent Outsourcing has received Mr***'s fraud disputeSprint placed this account in ouroffice 01/26/to collect a balance on their behalf.On 4/14/2016, we received an email from Mr [redacted] stating that he had not had an account withSprint for yearsMr [redacted] included in his email that his former does and believes we are lookingfor herMr [redacted] requested that we cease communicationThe account was then placed in a ceasecommunication status.We are sorry to hear that Mr [redacted] may have been a victim of fraudIn response to receiving thisinformation, we have attached a fraud packet in an effort to help Mr [redacted] find resolution.The account will remain in a cease communication statusThe credit bureaus will be updatedaccordinglyPlease have Mr [redacted] fill out the information requested in the fraud packet as well asgather any information required, and provide them to Sprint's fraud managementThe packet hasinstructions Mr [redacted] can follow to help resolve this matter.We appredate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Dear Mr [redacted] ,? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Mattie ***-H***Compliance Representative

Re: ID# [redacted] , [redacted] Convergent Outsourcing account#:B- [redacted] Verizon account #: [redacted] To whom this may concern, Convergent Outsourcing, Inchas investigated Ms [redacted] 's complaintVerizon placed this account in our office to collect a balance of $on their behalf In this complaint Ms[redacted] states this is for wireless serviceThis above referenced account is landline servicesUpon investigation, I have reviewed the phone calls that took place on 01/25/I did find the agent did not explain to Ms [redacted] that we could request the final bill in question on Ms [redacted] 's behalf and place the account in a disputed statusWe apologize and ensure this agent will be counselled on this matterIn response to this complaint, we have requested an explanation of charges from Verizon that will be mailed to Ms [redacted] at the address we have on fileThe account has been placed in a disputed statusWe have not reported the above referenced account to Ms [redacted] 's creditWe appreciate the opportunity to response and apologize for any inconvenience

Complaint: [redacted] I am rejecting this response because:This PDF is not loading on neither a desktop or mobile phone Sincerely, [redacted] ***

Dear Mr [redacted] ,Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Sarah K***Lead Compliance Rep

Dear Ms***, ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information ? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie G [redacted] Compliance Representative

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