Convergent Outsourcing

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as they follow through with deleting this item from my reports

To Whom It May Concern, Convergent Outsourcing, Inchas received Ms [redacted] 's complaintWe received an identical complaintMs [redacted] made to the Consumer Financial Protection Bureau on 12/27/ [redacted] placed thisaccount in our office on 11/01/2016, to collect a balance of $on their behalf Convergent Outsourcing does not believe we have violated any lawsOn 12/16/2016, a validationnotice was mailed to the address we have on file matching what was provided in Ms [redacted] 'scomplaintThis notice included her right to dispute the balance In response to Ms [redacted] 's request for validation a copy of her complaint was forwarded to [redacted] .In response, [redacted] has provided an explanation of the account as well as statement copiesThisinformation has been attached for her reviewPlease note that [redacted] made an adjustment to thebalance on 12/28/2016, by removing the collection fee of $ In response to receiving the Consumer Financial Protection Bureau complaint, we closed the accountin our office and returned it to our client, [redacted] We will request our information be removed fromthe credit bureausWe do not own the account and therefore cannot guarantee resolutionIf Ms[redacted] has any further inquiries, please have_ her contact [redacted] directly.We appreciate the opportunity to respond Respectfully, Sarah K***

To Whom It May Concern,Convergent Outsourcing has Mr [redacted] 's complaint and request that we cease communicationconcerning the above referenced accountJefferson Capital Systems, LLC placed this account in ouroffice 01/19/2017, to collect a balance of $688.15.Upon researching Mr [redacted] 's complaint that our agents are rude and do not follow collection laws;the phone calls were reviewed.On 02/09/2017, Mr [redacted] spoke with an agent in our officeMr [redacted] advised the agent he hadreceived many Verizon Wireless bills in the past, and had disregarded the information, because he neverhad Verizon WirelessThe agent Mr [redacted] spoke with was professional and advised that she wouldplace the account in a fraud status, so this matter may be investigatedPrior to the call ending, the agentasked Mr [redacted] if he had any further questionsThe call was concluded when Mr [redacted] verifiedhe did not have anything further the agent could assist him with.Convergent Outsourcing has ceased communication on the above referenced accountIn an effort to helpMr [redacted] find resolution we have forwarded his complaint to our clientOur client has also notified usthat, in order to resolve Mr [redacted] 's stated dispute, they too have terminated collection efforts.Thank you for the opportunity to respond.Sincerely,Sarah K***

Complaint: [redacted] I am providing a conditional acceptance response because: I wish to provide additional information for your file I've received robo calls from since December 14, in which a message was never left on my message machineThis lack of proper business practice on behalf of Convergent required that I perform research to identify who the caller was and where they are locatedThe actions of this company can only be considered callous, unprofessional and intended to harass Thank you for your rapid settlement of my complaintI provided information to the Federal "DO NOT CALL" site from day and never received a responseYou are to be commendedWe'll see what tomorrow brings Sincerely, [redacted]

Dear Ms***, ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Mattie G [redacted] Compliance Representative

To Whom It May Concern,Convergent Outsourcing, Inchas investigated this complaint [redacted] placed this account in ouroffice 05/13/to collect a balance on their behalf.On 02/19/2016, Ms [redacted] spoke with an agent in our office and advised the account was openfraudulently when she was under ageThe collection activity was suspended and the account wasplaced in a disputed statusOn 02/24/2016, we mailed a fraud packer to Ms [redacted] in an attempt toaide her in resolution to this matter.We are sorry to hear Ms [redacted] has been a victim of Identity theftIf Ms [redacted] would like to fill outand retum the fraud packet we will forward this information to our clientIn response to this complaint,we have closed the account in our office and returned it to our client, [redacted] We do not own theaccount and therefore cannot guarantee a resolutionWe will forward a copy of this complaint andour response to our clientIf Ms [redacted] has any further inquiries please have her contact [redacted] directly.We appreciate the opportunity to respond

Convergent Outsourcing, Increceived Ms [redacted] 's complaint [redacted] placed this account in our office 09/21/to collect $on their behalfWe do apologize about inconvenience we may have caused by contacting her at her place of employmentUpon investigation of this complaint I did not find we have made contact with anyone on this account.We have options to stop phone calls, or to have phone numbers removed from our system, Convergent has ? a? ? Do? ? Not ? Call ? line ? at? ? 1-855-728-or ? visit ? our ? web? ? site ? at www.convergentusa.com and use the link that we are calling in error.In response to your complaint, we have ceased communication, closed and returned your account to our clientIf you have any inquiries please have Ms [redacted] contact [redacted] ***, as we are no longer handling the accountShe may reach [redacted] at their recovery department, (800) 289-

To Whom It May Concern,Convergent Outsourcing, Inchas received Ms [redacted] 's fraud disputeOur client placed thisaccount in our office on 10/10/2016, to collect a balance of $on their behalfThiscommunication from your office is the first notification we have received on behalf of this account;notifying us that Ms [redacted] disputes the account as fraud.In response to this communication, we have closed this account in our office as a dispute andreturned it to our clientWe have not reported our information for the above mentioned account to thecredit bureausMs [redacted] 's may file a fraud dispute with Stoneberry directly at 1-800-704-Convergent Outsourcing is no longer handling this matter

Dear [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K [redacted] Lead Compliance Rep

Convergent Outsourcing Inchas investigated Mr [redacted] 's complaintGalaxy Asset Purchasing, LLC placed this account in our office11/20/13, to collect on their behalf.In response to this complaint, we have ceased collection activity.We will provide a copy of the complaint and our response to our client.We do not own the account therefore ? we cannot guarantee resolutionWe suggest contacting Galaxy Asset Purchasing, LLC to ensure this matter is resolved

Please see attached PDF file To Whom It May Concern,Convergent Outsourcing, Inc.has received [redacted] complaint [redacted] placed this account in our office on 08/16/2016.On 09/30/2016, Convergent Outsourcing, Increceived a certified letter from [redacted] notifying us that he has never had any dealings with [redacted] , and that he had disputed this account with a previous agency a year earlier [redacted] requested all documentation for the account be sent to him within days.On 9/30/2016, the account was placed into a dispute status and collection efforts were suspendedConvergent Outsourcing, Incordered the requested documentation from our client.We are sorry to hear [redacted] may have been a victim of fraudWe have closed the account in our office and returned the account to our client, [redacted] Convergent Outsourcing, Incwill request our information be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolution.We appreciate the opportunity to respond

To whom this may concern,Convergent Outsourcing, Inchas investigated Mr***'s complaint Our client, Jefferson Capital Systems, LLC, placed the above-referenced Bank of America Checking account with us for collections on their behalf in 4/13/2015to collect a balance of $542.27.Although Mr [redacted] indicates this is the first communication he has received from Convergent Outsourcing, we mailed a validation notice on 5112/and1/6/This is the first communication we have received from Mr [redacted] indicating that he disputes owing the balance.In response to Mr***'s communication, we have closed our file and returned the account to our client.We have not reported the Bank of America Checking account to the credit bureausJefferson Capital Systems, LLC, has notified us they have terminated collection efforts.The account with T-Mobile was placed in our office on 1/24/15,to collect a balance of $on their behalf.To date this is the first communication we have received from Mr [redacted] indicating that he is disputing owing this balance.In response to receiving this communication we have closed the account from our office and returned it to our client, T-Mobile.We have requested our information be removed from the credit bureausWe do not own the account there fore we cannot guarantee resolutionWe will forward a copy of the complaint and our response to our clientIf you have any further inquiries please contact T-Mobile directly as we are no longer handling the account

Dear Mrs [redacted] , ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Mattie ***-H***Compliance Representative

Revdex.com:Glory to God! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Sincerely, [redacted] Romans 6:

Case #: [redacted] , [redacted] Convergent account#: [redacted] account#: [redacted] To whom it may concern,Convergent Outsourcing, Inchas investigated Mr [redacted] 's complaint [redacted] placed this account in our office 3/5/to collect $on their behalf.On 4/16/12, Mr [redacted] requested proof of the debt.A statement was mailed on 4/20/12.In 2015, we did place our trade line on Mr [redacted] 's credit reportWe did not hear from Mr [redacted] until 10/9/when he called into our office and requested our agent send further proof of debt, at that time, the account was placed in a disputed status.10/15/15, a break down of the bill was mailed to Mr [redacted] On 10/26/15, Mr [redacted] requested we cease communication.Attached is a copy of the break down of the [redacted] bill we sent on 10/15/We will forward a copy of Mr [redacted] 's complaint and our response to our client The account will remain suspended of collection activity by Convergent,and we have ceased communication.We appreciate the opportunity to respond ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

May 26,2016Revdex.comStation Drive, SteDuPont, WA 98327To whom it may concern,Convergent Outsourcing, Inchas received [redacted] dispute [redacted] placed this account in our office on 09/30/2011to collect a balance of $on their behalf.On 03/21/2016, we received a dispute through the credit bureausThe account was placed in a disputed status and collection activity had been suspended.On 03/22/2016, we mailed a notice to [redacted] requesting additional information in regards to his dispute so we may help him resolve the issue.Upon investigation of this complaint the call on 03/29/was reviewedWe did notfind that our agent was rude or unprofessional in dealingwith the challenges [redacted] was presenting during this call.On 04/03/2016, we requested our information be removed from the credit bureaus.We are sorry to hear [redacted] may have been a victim of fraudWe have closed the account in our office and returned it to [redacted] ***We do not own the account and therefore cannot guarantee resolution.We will forward a copy of this complaint and our response to our clientIf [redacted] has any further inquiries please have him contact [redacted] directly, as we are no longer handling the account.We appreciate the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for your assistance with this matter.Sincerely, [redacted] ***

Dear Ms [redacted] , ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Mattie G [redacted] Compliance Representative

Dear Ms [redacted] ,? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded documents for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Sarah K***Compliance Supervisor

Convergent Outsourcing, Inchas investigated Ms.***'s complaint T-Mobile placed this account in our office 12/26/to collect a balance of $on their behalf.On 01/11/2016, Ms [redacted] spoke with an agent in our office and advised she was disputing the balance as she believed the account to have been paid.The account was placed in a disputed status and collection activity had been suspended while we investigated this matter.In response to receiving this information, we have closed the account in our office and returned it to our client T-Mobile.We do not own the account therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to our client If Ms [redacted] has any further inquiries, please have her contact T-Mobile directly as we are no longer handling this account