Convergent Outsourcing

Please view the attached PDF file Convergent Outsourcing, Inchas received [redacted] fraud dispute [redacted] placed this account in our office 12/22/2014, to collect a balance on their behalfWe are sorry to hear [redacted] has had difficulty reaching someone in our office to discussthis matter.On 06/23/2016, the account was closed in our office and returned to our client [redacted] Convergent Outsourcing did not report the above reference account tothe credit bureaus.In response to this communication we are no longer handling the account If [redacted] has any further inquiries regarding this matter please have her contact [redacted] directly.We appreciate the opportunity to respond

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Convergent Outsourcing Inchas investigated Ms [redacted] disputeDirecTV placed this accountin our office 07/23/to collect $on their behalf On 03/21/2016, we received an email from Ms [redacted] disputing the balanceThe account wasplaced in a disputed status and collection activity had been suspendedWe forwarded Ms[redacted] dispute to our client, DirecTVOn 04/05/2016, we received documents from DirecTVexplaining the chargesThis information was mailed to Ms [redacted] at the address that is on thisdispute We are sorry to hear Ms [redacted] may have been a victim of fraudIn response to thisinformation, we have closed the account from our office and returned to our clientWe haverequested our information be removed from Ms [redacted] credit bureausWe do not own theaccount therefore we cannot guarantee resolution If there are any further inquiries, please have Ms [redacted] contact DirecTV to ensure this matteris resolvedConvergent is no longer handling this accountMs [redacted] may file a fraud claimdirectly with DirecTV by visiting www.directv.com/notmyaocount or calling 1·800-860-Ext [redacted] We appreciate the opportunity to respond Respectfully, Sarah K***Compliance Representative

To Whom It May Concern,Comcast placed this account in our office on 01/10/to collect a balance of $on theirbehalfThis is the first notification we have received that Ms [redacted] was disputing the accountIn response to receiving this information, convergent Outsourcing has closed this account in ouroffice and returned it to ComcastWe will request our information for the above referenced accountbe removed from the credit bureausWe do not own the account and therefore cannot guaranteeresolutionIf Ms [redacted] has any further inquiries please have her contact Comcast directly.We appreciate the opportunity to respond

Please view the attached PDF file To Whom It May Concern,Convergent Outsourcing, Inchas received Ms [redacted] 's fraud disputeOn 07/PayPal, Inc.placed this account in our office to collect a balance on their behalf.On 07/11/2016, a validation notice was mailed to Ms [redacted] This notice included Ms [redacted] 's right to dispute the balanceTo date this is the first communication we have received notifying us of Ms [redacted] 's dispute.In response to this communication, the account has been closed in our office and returned to our client, PayPal,IncWe will forward a copy of this complaint and our response to our clientWe do not own the account and therefore cannot guarantee resolutionIf Ms [redacted] has any additional inquiries she may contact PayPal's customer support at 1-877-380-6578, and reference the client account number above.We appreciate the opportunity to respond

Please view the attached PDF file ConvergentAugust 09,2016Revdex.comP.OBox DuPont, WA [redacted] To Whom It May Concern,Convergent Outsourcing has received [redacted] fraud dispute [redacted] placed this account in our office on 03/22/to collect a balance of $on their behalfTo date, this is the first communication we have received from [redacted] notifying us that she believes the account to be fraudulentIn response to receiving this communication, Convergent Outsourcing has closed the account as a dispute in our office and returned it to our client We will request our information be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolutionIf [redacted] has any further inquiries,please have her contact [redacted] directly, aswe are no longer handling this matter.We appreciate the opportunity to respond

Re: [redacted] , [redacted] ID #: [redacted] Convergent Account#: S- [redacted] Galaxy International Purchasing, LLC Account#: [redacted] Debt Description: Providian National Bank To Whom It May Concern, Convergent Outsourcing has received Mr [redacted] 's disputeGalaxy International Purchasing, LLCplaced this account in our office 10/04/to collect a balance on their behalfIn Mr [redacted] 's dispute he states that he believes charging interest on an account after it is cancelled is unlawfulAn account can incur interest when it is closed and in collections if it is stipulated in original service agreementConvergent Outsourcing has not charged any interest while this account has been in our officeOn 04/14/2016,Mr [redacted] spoke with an agent in our office and advised that he believed he had paid this account off prior to its placement in our officeThe account was placed in a disputed status and documentation was requested from our clientIn response to this information, the account is in a dispute status so this matter may be investigatedIf Mr [redacted] has any documentation showing the balance has been paid he may fax it to 206-322-4838,and we would be happy to forward this information to Galaxy International Purchasing, LLCin an attempt to help Mr [redacted] resolve this matterWe appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing has received the additional infonnation provided by Dr [redacted] ***With theinformation provided, we believe we have identified the account in questionThe infonnation on theaccount we have identified does not match the name [redacted] ***Convergent Outsourcing hasrequested our infonnation for the account we believe Dr [redacted] is referencing to be removed fromthe credit bureausThe e-OSCAR AUD control number for the credit deletion request is 4.We apologize for any inconvenience Dr [redacted] has experienced, and appreciate the opportunity torespond.Respectfully,Sarah K***Lead Compliance Representative

Convergent Outsourcing, Inchas received [redacted] dispute [redacted] placed this account in our office on 11/10/2016, to collect a balance of $on their behalfTo date this is the first communication we have received on behalf of this account, notifying us that [redacted] disputes owing a balance.On 11/1412016, the account was closed in our office and returned to [redacted] per their requestWe have not reported the above referenced account to the credit bureausIf [redacted] has any furtherinquiries regarding this matter, please have him contact [redacted] directly as we are no longer handling the account.We appreciate the opportunity to respond

Dear Ms [redacted] , ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Mattie ***-H***Compliance Representative

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Please send this in writing to my address Sincerely, [redacted] ***

Convergent Outsourcing has received Ms[redacted] 's dispute and the request that we cease communicationGalaxy Asset Purchasing, LLC placed this account in our office 11/20/to collect a balance on their behalf.To date this is the first communication we have received from Ms [redacted] , notifying us that she disputes owing a balance.In response to this information, we have ceased communication The account has been placed in a dispute status so this information may be investigatedIf Ms [redacted] has any documentation showing the balance has been paid she may fax it to [redacted] , and we would be happy to forward this information to Galaxy Asset Purchasing, LLC in an attempt to help Ms[redacted] resolve this matter

To Whom It May Concern, Convergent Outsourcing has investigated Ms [redacted] complaintUpon investigation of Ms [redacted] complaint, the calls on 01/13/were reviewedWe agree the agent Ms [redacted] initially spoke with did not handle the call in a professional mannerWe take complaints very seriously and thank her for bringing this matter to our attentionThis matter will be addressedConvergent Outsourcing has ceased communication as requested by Ms [redacted] in this communication to the Revdex.comWe sincerely apologize for any inconvenience and appreciate Ms [redacted] contacting our office in regards to this matterRespectfully,

Complaint: [redacted] I am rejecting this response because:the address your notification was sent to I have never resided at ! You have no proof of sending me a registered certified mail notification of this collection action prior to putting anything on my credit file therefore you are in violation of the FCRA or $per occurrence Your proof of receiving an email from me is actually an email from yourself recording the phone conversation that had taken place ? Again I have no sprint account have not authorized any services or had any dealings with this account, clearly your incorrect address and lack of relevant information show your company have clearly communicated with me in error which is why I again demand you show proof of my ownership of this debt , no funds have left my accounts, my actual name and address has not been used therefore I do not need to waste my time working on fraud !? I demand you Remove any reference o your problem account to the credit bureaus immediately Tick tock.Sincerely, [redacted] ***

Please see attached PDF file Convergent Outsourcing has received [redacted] rejection to our response from October 10,2016.After further review of [redacted] rejection of our response, it appears this is a fraud disputeConvergent Outsourcing will be sending [redacted] a fraud packet.Convergent Outsourcing will notify [redacted] that this may have been a case of fraudConvergent Outsourcing has suspended collection efforts on this account, and will update the credit bureaus accordingly.We appreciate the opportunity to respond

Complaint: [redacted] I am rejecting this response because: These types of business practices should not be legal and are not right to go after hardworking people after a debt is longer validThese are the bottom feeders of the world and the world should know they are just legal scammers!!!? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me In reference to said letter; please note letter states as follows:? Convergent Outsourcing mailed validation of the balance OWED to Ms [redacted] on 2/22/(in which I never? received letter or funds).? Sincerely, [redacted]

Dear Ms [redacted] ,? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Mattie ***-H***Compliance Representative

Dear Ms***, ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie G [redacted] Compliance Representative