Convergent Outsourcing

To Whom It May Concern, Convergent Outsourcing has received and investigated Ms [redacted] 's complaintSprint placed thisaccount in our office on 06/20/to collect a balance of $on their behalfEnhancedRecovery Corphas no connection with Convergent Outsourcing On 06/27/2016, we mailed a validation notice to the address Ms [redacted] has listed in this complaint.This validation notice included Ms [redacted] right to dispute the balance owedOn 08/23/2016, weemailed a validation notice to the email address of [redacted] @gmail.com On 08/29/2016, Ms [redacted] unsubscribed from email notifications from Convergent OutsourcingInaddition we also received an email from Ms [redacted] requesting the information being reported to hercredit bureau be removed or she would contact a lawyerThe account was placed in a ceasecommuniration status Convergent Outsourdng believes the information that was reported to the credit bureaus wasreported both fairly and accuratelyIn response to this communication, Convergent Outsourdng hasceased communicationWe will request our information be removed from the credit bureaus.We appreciate the opportunity to respond Respectfully,Sarah K***Compliance Representative

Please view the attached PDF file January 05,2017Revdex.comP.O.Box ? DuPont, WA 98327Re: Case ID: [redacted] , [redacted] To Whom It May Concern,Convergent Outsourcing, Inchas received your additional information and located the account in question.We appreciate Mrs[redacted] notifying us that we have reached the incorrect party.We have removed her address so she does not continue to receive mail for the incorrect party.Upon investigation of Mrs [redacted] 's complaint, we found that a fraud packet was mailed to her address in error.We apologize for the inconvenience this may have caused.In response to Mrs [redacted] 's request we have ceased communication in reference to this matter ?

To Whom It May Concern,Convergent Outsourcing, Inchas received [redacted] fraud dispute [redacted] placed this account in our office on 07/19/2016,to collect a balance on their behalf.Convergent Outsourcing is unable to substantiate [redacted] claim that she has spoken with a representative and mailed a letterTo date,this is the first communication we have received on behalf of this accountWe are sorry to hear that [redacted] has been a victim of fraud.In response to receiving this information, Convergent Outsourcing has closed the account in our office and returned it to our clientWe will request our information be removed from the credit bureausConvergent Outsourcing does not own the account and therefore we cannot guarantee resolution [redacted] may file a fraud claim with [redacted] directly, at [redacted] or [redacted] m.We appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing, Inchas received Ms***'s complaintEversource placed this account inour office to collect a balance on their behalf.We have found that on 02/08/Ms [redacted] contacted our office and paid the balance on theaccountOn 02/12/2017, this information was updated to the credit bureaus as paid with a zerobalanceIt is unclear why the account was not updated to be removed from Ms***'s credit bureau.In response to Ms***'s complaint, we have requested an e-Oscar credit deletion request for thisaccountAttached is a credit deletion letter for Mr [redacted] convenience.We apologize for any inconvenience we may have caused and appreciate the opportunity torespond

Re: [redacted] File #: [redacted] Convergent account #: S- [redacted] To whom this may concern, Convergent Outsourcing Inchas investigated Ms [redacted] complaint [redacted] placed this account in our office 8/31/to collect $2,on their behalf [redacted] is a debt buyer and purchased this debt from [redacted] The last date of service is 10/23/Convergent is a collection agency that collects on past due balances placed in our office by our clientsWe do not attempt to scam consumersIn response to Ms[redacted] complaint, we have closed and returned the account to our clientIf there are any further questions, please contact [redacted] to ensure a resolution is foundConvergent is no longer handling this accountWe appreciate the opportunity to respond

Dear Ms [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted,

Please view the attached PDF file November03, 2015Revdex.comstation Drive, Ste.222DuPont, WA 98327Re: Case# [redacted] , ***Convergent Account#: [redacted] PayPallncAccount#: [redacted] To whom this may concern,Convergent Outsourcing Inchas Mr***'s complaintOn 09/03/2015, [redacted] ***placed an account in our office, to collect a balance of $on their behalfConvergent Outsourcing Incis a licensed collection agency who only collects on balances placed in our offices by our clients.In response to Mr***'s complaint, the account has been closed in our office and returned to [redacted] *** We will forward a copy of this complaint and our response to [redacted] ***If Mr [redacted] has any further inquiries, please have him contact [redacted] customer support at [redacted] We appreciate the opportunity to respond Sarah K***Compliance Representative

Please view the attached PDF file ConvergentDecember 06, 2016Revdex.comP.O.Box DuPont, WA 98327Re: Complaint ID#: [redacted] To Whom It May Concern,Convergent Outsourcing, Incis attempting to investigate this complaint I was unable to locate any account in our office with the information [redacted] has provided.To locate an account in our office we need additional information [redacted] states that she has not received a letter from Convergent Outsourcing nor has she found our information on her credit bureau How was [redacted] notified of this matter in our office?If [redacted] received a call from Convergent Outsourcing please have her provide the telephone number she received the call at The telephone number she has provided of [redacted] did not locate an account for [redacted] in our office[redacted] may also provide her full social security number that the information is tied to, in order to locate the accounts in question.We look forward to assisting [redacted] in resolution to this matter

Re: [redacted] Case #: [redacted] Convergent account#: R- [redacted] Midnight Velvet account #: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas investigated Mr [redacted] complaint We recently responded to a similar complaint Mr [redacted] made to the Washington State Attorney General's office, Consumer Financial Protection Bureau and the Revdex.comOur position remains the sameI have attached our previous responses made to Mr [redacted] in response to this matter for his review ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

To Whom It May Concern,Convergent Outsourcing, Inchas received Mrs [redacted] 's request that we no longer contact herWeare sorry to hear of Mrs [redacted] 's loss.Convergent Outsourcing removed Mrs [redacted] 's address from our file when she contacted our officeon 02/09/The phone number provided in this communication from your office of [redacted] was not found in our systemTo ensure Convergent Outsourcing does not call this phonenumber of [redacted] , we have placed it on our "do not call" listWe apologize for any inconvenience our communication may have caused Mrs [redacted] andappreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Re: ID #: [redacted] Convergent account#: T- [redacted] T-Mobile account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas investigated this complaintT-Mobile placed this account in our office on 12/25/to collect a balance of $on their behalfWe are sorry to hear Ms [redacted] has been a victim of fraudMs [redacted] numbers have been added to our do not call listWe have also requested for removal of the collection on her credit reportsIn response to this complaint, we have closed the account in our office and returned it to our client, T­ MobileWe do not own the account and therefore cannot guarantee a resolutionWe will forward a copy of this complaint and our response to our clientIf Ms [redacted] has any further inquiries please have her contact Comcast directlyWe appreciate the opportunity to respond

Please view the attached PDF file. Convergent Outsourcing has received [redacted] communication. [redacted] placed this account in our office on 05/10/2016 to collect a balance of $243.28 on their behalf.To date, we have mailed two validation notices to the address that matches what is... provided in this communication.In response to receiving this communication, Convergent Outsourcing has closed the account in our office and returned it to our client. We will request our information be removed from the credit bureaus. If [redacted] has any further inquiries please have him contact [redacted] directly, as we are no longer handling this matter.We appreciate the opportunity to respond.

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

To Whom It May Concern,Convergent ? Outsourcing, Incis attempting to investigate ? this complaintDue to the vast number of accounts, I am unable to identify an account for Mr [redacted] with the information he has provided.In this complaint, Mr [redacted] states that we have reported information to his Experian credit bureauTo further investigate this complaint ? we require additional information to locate an accountPlease provide one of the following; the Convergent ? Outsourcing account number, client account number or the full social security number.We appreciate the opportunity to respond

Dear Ms [redacted] , ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie ***-H [redacted] Compliance Representative

Convergent Outsourcing, Inchas investigated Mr [redacted] 's complaintTXU Energy Retail Company, LLC placed this account in our office to collect a balance on their behalfTo date this is the first communication we have received on this account, notifying us that Mr [redacted] believes the account to be fraudulent.We are sorry to hear Mr [redacted] may be a victim of fraudIn response to receiving this information, the account has been closed from our office and returned to TXU Energy Retail Company, LLCWe did not report the above referenced account to the credit bureausWe do not own the account therefore we cannot guarantee resolution.We will forward a copy of this complaint and our response to our clientIf Mr [redacted] has any further inquiries please have him contact TXU Energy Retail Company, LLC directly, as we are no longer handling this account.We appreciate the opportunity to respond

Convergent Outsourcing has received [redacted] complaintWhile we understand that it is frustrating to receive calls that are intended for another business, as we too receive calls from people trying to reach another companyConvergent Outsourcing cannot be held responsible for a person miss dialing a phone number.In response to this complaint, Convergent Outsourcing is not at a point that we may change our phone number to accommodate [redacted] s needs

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank You

Re: Complaint ID #: [redacted] ***, [redacted] To Whom It May Concern, Convergent Outsourc***, Inchas received Ms***'s disputeWith the information provided in thiscomplaint we were unable to locate an account for Ms [redacted] We are unable to find any matching records with the name of [redacted] ***In addition the address andtelephone number provided also did not locate any matching records in our system To address Ms***'s concerns and locate an account in our office we need additional informationMs[redacted] makes reference to Convergent Outsourcing appearing on her credit report To further investigatethis matter, please provide one or more of the following; Convergent Outsourcing account number, theclient account number or the full social security number We appreciate the opportunity to respond Respectfully,Sarah K***Compliance Representative

Convergent Outsourcing, Inc is attemptingto investigate this complaintWith the information provided I was unable to locate an account in our system.The phone number provided in this complaint of [redacted] did not locate any information in our systemIs this the phone number Mr [redacted] is receiving calls to?Mr [redacted] states that we are attempting to reach another party at this phone numberDoes Mr [redacted] have the parties name our system and or agent is asking for?In this complaint, Mr [redacted] states that he keeps receiving calls from Convergent OutsourcingThere was reference to a phone number that is calling him in this complaint of 661-873-While attempting to investigate this matter we called 661-873-and received a personal voice mailThis number is not affiliated with Convergent Outsourcing.To further investigate this matter we need additional informationPlease have Mr [redacted] provide the telephone number the calls are being received atIn addition Mr [redacted] states that this is a business phone lineIs it possible the company has a different number we might be calling and it is being routed to Mr [redacted] ?The number in this complaint of [redacted] was already added to our "do not call list' to ensure we do not call this numberTo have phone numbers being called removed from our system, Convergent Outsourcing, Inchas a Do Not Call Line at 1-855-728-or on our website at www.convergentusa .com.If Mr [redacted] has any additional information that may be helpful in investigating this matter such as the dates of the calls, the time the calls were received,the phone number that appeared on the caller identification, he may send them to me directly at ***@convergentusa.com.We appreciate the opportunity to respond and apologize for any inconvenience Mr [redacted] may be experiencing in this matter