Convergent Outsourcing

[redacted] , ***File #: [redacted] Convergent account #: [redacted] account#: [redacted] To whom this may concern,Convergent Outsourcing Inchas investigated Ms [redacted] 's complaint [redacted] placed this account in our office10/18/to collect $47.21on their behalfConvergent collects on accounts that have been placed in our office by our clients.Ms [redacted] shares she did ? not provide verification information so that ? our agents may disclose detailed information as to why we are calling.To protect consumer information, our company policy is to complete verification to ensure that we are speaking to the correct party so that ? we do not disclose personal informationThe recorded phone calls were reviewed,our agents did state who they were calling for,their name, as well as our company name.On 10/21/15, Ms [redacted] spoke with one of our agents, there was no request during the phone call to stop calling.On 10/28/15, Ms [redacted] spoke to another one of our agents, during this phone call she requested the calls to ceaseIt was at that time, her phone number was placed on our 'do not call' list and we have ceased communication.The account remains in a cease communication status;we suggest contacting [redacted] to ensure a resolution is found with this account

Dear Mrs***, ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information ? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie ***-H [redacted] Compliance Representative

Convergent Outsourcing, Inchas received Ms [redacted] disputeT-Mobile placed this account in our office on10/17/2016, to collect a balance on their behalf On 11/2812016, we received an email from Ms [redacted] requesting a lower settlement amount than wasoffered on the letter she received On 11/30/2016, Ms [redacted] spoke to one of our agents and she was offered a settlement of $Ms[redacted] stated she wanted to receive a new settlement letter first On 11/30/2016, Ms [redacted] called our office again requesting a settlement letter be emailed to her On 11/30/2016, an email was sent to Ms [redacted] with the settlement offer On 11/30/2016, we received Ms [redacted] credit card payment via our website for the amount of $ The recording of the telephone call from 12101/was reviewedMs [redacted] phoned our office requestinga receipt showing account was settledHer email address was verified and the call dropped in the middle ofthe agent speaking with Ms [redacted] We were unable to substantiate Ms [redacted] statement that the agenthung up the phone on her This account has been settled with Convergent Outsourcing and we will request our information be updatedwith the credit bureausIf Ms [redacted] has any further inquiries, please have her contact T-Mobile directly We appreciate the opportunity to respond

Convergent Outsourcing, Inc.has received [redacted] s dispute[redacted] placed this account in our office to collect a balance of $on their behalf 6/11/On 06/21/2016, we mailed a validation notice to the address on the account, matching what was provided in this communication.The validation notice included [redacted] s right to dispute the balanceTo date, this is the first communication we have received for this account notifying us that [redacted] disputes a balance is owed.In response to this complaint,we have closed the account in our office and returned the account to our client, [redacted] .We will request our information be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolutionIf [redacted] has any further inquiries, please have her contact [redacted] directly.We appreciate the opportunity to respond

Complaint: [redacted] I am rejecting this response because: I am not in receipt of any correspondence from convergent and it is unfortunate to pretend that you didBecause of this I am convinced that this account placed on my credit report is fraudulent as I owe nothing to SprintPlease remove this fraudulent reporting from the credit bureausI am completely prepared to contact my attorney and start the necessary litigation because of the fraudulent and dishonest business practices of Convergent Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I don't have an account with T-MobileI would like to report a potential identity theft fraudI have a family account with mother on AT&T and have been on this plan for over four yearsI do not utilize T-Mobile wireless services nor have I authorized anyone else to obtain services in my nameI also contest the compliance officer's version of the events in that her representative refused to give her full name or address and refused to tell me why she was callingWhy would anyone in this day and age give out personal information without obtaining information on who is calling? I receive countless calls each day that are nothing more than scams telling me about IRS tax relief or a new credit card planAdditionally, the representative did not clarify that she was calling from a company called "Convergent" and not "Conversion" Sincerely, [redacted]

I'll wait for the responseThem Galaxy Portfolio, LLC is the scammerThey must have got my SSN or other information to make this claimPlease help

Convergent Outsourcing, Inchas investigated Ms***'s complaintOn 8/17/2015, [redacted] placed this account in our office to collect a balance of $on their behalf.We are sorry to hear that Ms [redacted] has been experiencing identity theft.To date, this is the first communication Convergent Outsourcing has received, advising us that Ms [redacted] believes the account to be fraudulent.In response to receiving this information, the account has been closed from our office and returned to [redacted] Convergent Outsourcing has not placed our information for the above referenced account on Ms***'s credit bureauWe do not own the account and therefore, cannot make any guaranteesWe will forward a copy of this complaint and our response to our clientIf Ms [redacted] has any further inquiries please have her contact [redacted] 's customer support at [redacted] , referencing the above [redacted] account number

June 08, 2016Revdex.comP.OBox 1000DuPont, WA 98327Re: Complaint ID #: [redacted] , ***To Whom It May Concern,Convergent Outsourcing, Incis attempting to investigate this complaintWith the informationprovided I was unable to locate an account in our system.I was unable to locate an account in our system with the name of [redacted] .I also attempted to locate information with the address listed in the complaint and did not find anymatching information.The phone number provided in this complaint of [redacted] also did not locate any information inour system.In this complaint, Mr [redacted] states that he keeps receiving calls from Convergent Outsourcing.To further investigate this matter we need additional informationPlease have Mr [redacted] providethe telephone number the calls are being received at.I have placed the number in this complaint of [redacted] our "do not call list' to ensure we donot call this numberTo have phone numbers being called removed from our system, ConvergentOutsourcing, Inchas a Do Not Call Line at 1-855-728-or on our website atwww.convergentusa.com.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Re: [redacted] , [redacted] Case #: [redacted] Convergent account #: R- [redacted] Swiss Colony account#: [redacted] To whom this may concern, Convergent Outsourcing, Inchas investigated Mr [redacted] 's complaintThis account was placed in our office 01/13/to collect a balance of $on behalf of Swiss ColonyIn review of this complaint, we found that the check number provided of [redacted] in the amount of$ was dispersed incorrectlyThis resulted in a payment in the amount of$ $being applied to Mr [redacted] 's Midnight Velvet account that was also in our office at the timeWe found that the correct allocation would have been $toward the Midnight Velvet account and $towards the Swiss Colony accountWe find that all payments were applied to accounts that Mr [redacted] had in our officeRemoving the payment from the Midnight Velvet account to apply to the Swiss Colony account, would cause the Midnight Velvet account to have a balance due; as it has been paid in full as a result of the $payment that was applied to it in errorIn response to our error, Convergent Outsourcing is in the process of applying a payment in the amount of $to the Swiss Colony account, so that it may close with a zero balanceWe apologize for any inconvenience our error has caused, and hope this is a resolution that Mr [redacted] would find satisfactoryWe appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Please view the attached PDF file Convergent Outsourcing has received Mr [redacted] 's disputeComcast placed this account in our office 06/01/2016, to collect a balance on their behalfThis is first and only time this account has been placed with Convergent Outsourcing.On 06/06/2016,we mailed Mr [redacted] a validation notice that included his right to dispute the balanceTo date this is the first communication we have received on behalf of this account notifying us that Mr [redacted] disputes owing a balance and may have been a victim of fraud.In response to receiving this information we have closed the account in our office and returned it to our client, Comcast We have not reported the account to the credit bureausWe do not own the account and therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to our client If Mr [redacted] has any further inquiries please have him contact Comcast directly, referencing the Comcast account number listed above.We appreciate the opportunity to respond

Please view the attached PDF file Convergent ? Outsourcing, Inchas received ? [redacted] complaintUpon investigation of this complaint, we were ? unable to ? substantiate ? [redacted] ? claim that ? she has ? complained toConvergent Outsourcing prior, concerning her receiving mail for this partyTo date this is the first communication we have received on this file.In response to this communication, we have removed [redacted] address from this file to ensure she no longer receives mail in regards to this accountWe appreciate her notifying us that we have reached the wrong person and apologize for any inconvenience we may have caused

To Whom It May Concern, Convergent Outsourcing, Inchas received Ms [redacted] 's fraud disputeT-Mobile placed this account in our office on 10/27/This communication was the first notification we received that the account was disputed as fraud In response to receiving this information, Convergent Outsourcing has closed the account in our office and returned it to T-MobileWe did not report our information to the credit bureaus for this accountA copy of this information has bene sent to T-MobileWe do not own the account and therefore we cannot guarantee resolutionIf Ms [redacted] has any further inquiries, please have her contact T-Mobile directly.? We appreciate the opportunity to respond Respectfully, Mattie G**- [redacted] Compliance Representative?

Dear Ms [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted,Sarah K***Lead Compliance Rep

Re: [redacted] case#: [redacted] Convergent account #:T- [redacted] Palisades Collection, LLC account#: [redacted] Original Creditor: AT&T Wireless To Whom It May Concern, We have received the additional informationOur position remains the sameThe account was closed and returned to our client on 02/24/We do not own the account therefore cannot guarantee resolutionIf there are any further inquiries, please contact Palisades Collection, LLC at 1-800-414-and reference the Palisades Collection, LLC account number above

Dear Mr [redacted] ,? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded documents for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Sarah K***Lead Compliance Rep

From: [redacted] Sent: Wednesday, February 01, 11:PMSubject: Re: You have a new message from the Revdex.comThis matter has been resolved to my satisfaction and removed from my credit report Thank you

Dear Mr [redacted] : Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H [redacted] Compliance Representative

Dear Mrs [redacted] , ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Mattie ***-H***Compliance Representative why here