Convergent Outsourcing

Convergent Outsourcing has received and investigated Ms [redacted] 's complaint T-Mobileplaced this account in our office on /24/2016, to collect a balance of $550.36, on their behalf.Upon investigation of Ms [redacted] 's complaint we found that two payments were submitted onour online payments system on 10/12/in the amount of$This paid the account infull; and the account in our office was closed with a zero balance.On 10/26/2016, one of the payments in the amount of $where reversedThe systemrecognized this as a remaining amount owed on the account of $275.18.On 04/03/2017, Ms [redacted] 's contacted our office and explained her stated issue on behalf ofthe account The account was then submitted to be closed as a settlement in our office.In response to Ms [redacted] 's complaint, we have closed the account in our office accordinglyWewill request our information for this account, be removed from the credit bureaus.Thank you for the opportunity to respond

Please view the attached PDF file ConvergentAugust 19, 2016Revdex.comP.OBox DuPont,WA 98327Re: Gase ID: [redacted] , [redacted] To Whom It May Concern,Convergent Outsourcing, Inc.is has received Mr***'s additional information and has located the account in questionSprint placed this account in our office on 10/15/2012, to collect a balance of$on their behalfWe are sorry to hear Mr [redacted] may have been a victim of fraud.The information onfile for Mr [redacted] was provided by Sprint.In response to receiving this information, we have placed the account in a disputed status and suspended collection activityIn an effort to help Mr[redacted] find resolution we have requested a fraud packet be mailed to Mr [redacted] at the address provided in this complaintPlease have him fill out the information requested and follow the directions to return the packet to Sprinfs fraud management team.We will request our information be updated to the credit bureaus accordinglyWe do not own the account and therefore cannot guarantee resolutionWe will forward a copy of this communication and our response to SprintIf Mr [redacted] has any inquiries regarding this matter he may contact Sprint directly referencing the Sprint account number listed above

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***

Convergent Outsourcing, Inchas received Mr [redacted] 's complaintSprint placed this account in ouroffice on 02/22/2017, to collect a balance of$1,on their behalf Convergent Outsourcing onlycollects on balances placed in our office by our clients; we do not buy debts.Convergent Outsourcing believes the information we have reported to the credit bureaus was reportedwith both fair and accurate informationAttached are statement copies obtained from Sprint,validating the balance owed.We will forward a copy of this communication from the Revdex.com and this response toour clientThis account has been placed in a disputed status and the collection efforts have beensuspendedThe credit bureaus will be updated accordingly

Dear Ms [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Convergent Outsourcing Inchas received [redacted] complaint and the request that we cease communication.Upon investigation of [redacted] complaint, we found that on 06/14/ [redacted] called and advise one of our agents that we had reached the wrong number for the party we were attempting to reach.The agent did not take the necessary steps to ensure that [redacted] 's phone number was removedWe apologize for this error and ensure the agent will be counselled on this matter.In response to this communication,we have placed the phone number of [redacted] on our "do not call" listWe apologize for the inconvenience we may have caused.We appreciate the opportunity to respond

Complaint: [redacted] I am rejecting this response because:These companies want benefits associated with these relationships but they don't want to accept the responsibilitiesI have not received the information they say that they mailed me.? Sincerely, [redacted] ***

Dear [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Dear Dr***,? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ?

Convergent Outsourcing Inchas received [redacted] dispute and request for validation.This account was placed in our office by our client on 07/24/to collect a balance on their behalfConvergent Outsourcing does not purchase debts; we only collect on balances placed in our office by our clients.On 09/19/2016, we received an email from [redacted] disputing the amount owed and requesting validation of the balance.This dispute did include an offer made by [redacted] to settle the balance for $Convergent Outsourcing placed [redacted] account in a disputed status and suspended collection activity so validation of the balance could be requested on his behalf from our client.On 09/25/2016, the account was updated accordingly with the credit bureaus as a dispute.On 10/7/2016,we received a letter from [redacted] disputing the balance and on offer to settle the balance for $if we immediately delete the information from the credit bureaus,within days of receipt of the paymentThe account remained in a disputed status.On 10/13/2016, we received the documentation requested from our client and mailed the information to [redacted] validating the balance owed.In response to [redacted] request, I have attached a copy of the billing statement that was mailed to [redacted] on 10/13/Convergent Outsourcing has placed the account in a cease communication statusWe will request our information for the above referenced account be removed from the credit bureaus.If [redacted] is interested in settling this account, he may contact [redacted] at [redacted] extension [redacted] ,to discuss the available options.We appreciate the opportunity to respond

Complaint: [redacted] I am rejecting this response because: Outsourcing Covergent, IncHas been contacted by me and a credit repair associates a phone bill is not a validated debt it does have my signatureI have no account with Outsourcing Covergent nor SprintI asked for removal from all credit bureaus and debt closed and removed not remarks on my credit reportI will be reporting them as fraud along with legal filings with the credit bureaus along with notice that they have been contacted Sincerely, [redacted]

To Whom It May Concern,? This reply is in response to [redacted] complaint we received from your officeWe have reviewed the complaint and the related matterAs a result of our investigation we are replying with the following information:? This reply is in response to [redacted] complaint we received from your officeWe have reviewed the complaint and the related matterAs a result of our investigation we are replying with the following information:On 11/21/2017, [redacted] paid a settlement amount of $by check On 11/22/2017, this account was closed with Convergent Outsourcing and returned to [redacted] as settled-in-full.On 11/28/a receipt was sent to the email that [redacted] provided to our officeWe do not show that he has attempted to open the email attachment I have attached a copy of the email receipt for [redacted] convenience.Convergent Outsourcing can confirm that we do not report our information for this account to the credit reporting agenciesWe will forward a copy of [redacted] complaint and this response to [redacted] .We appreciate the opportunity to respond to [redacted] concerns

To Whom It May Concern,Convergent Outsourcing.Inchas received [redacted] inquiry [redacted] placed this account in our office 05/27/2016,to collect a balance on their behalfConvergent Outsourcing only collects on balances placed in our office by our clients;we do not attempt to scam consumers.On 09/22/2016, [redacted] spoke with an agent in our office and was given instructions on how to resolve the balance via our website or through the mailWe are sorry to hear that [redacted] had difficulty reaching the correct department when she tried to call us backUpon investigation the number [redacted] provided in this communication of [redacted] was dialedThis telephone number is a non-working number.In response to this communication, Convergent Outsourcing has closed this account in our office and returned it to our clientWe will forward a copy of this communication and our response to our clientIf [redacted] has any further inquiries please have her contact [redacted] directly.We appreciate the opportunity to respond

Convergent Outsourcing has received [redacted] complaintOn 07/26/2016, [redacted] made a payment of $to settle the account in fullt is unclear to Convergent Outsourcing why our system did not automatically generate a receipt when the account was settledThis matter is currently being investigated.On 08/08/2016, [redacted] called and stated she had not received a receipt and requested one besent to the bank.The representative updated the email address and requested one be sent.Upon investigation,we found due to our companies error the email was not sent to [redacted] until 08/18/We sincerely apologize for this error and any inconvenience this may have causedAttached is a copy of the receipt for [redacted] records.Thank you for the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] P.SI hope that this will not pose a problem for my midnight velvet account in which it should have been paid in full as wellBut if it does I will check into the payment made and get back to the Revdex.com if it becomes an issue.?

To Whom It May Concern, Convergent Outsourcing, Inchas received Mr [redacted] disputeWe responded to a similar complaint Mr [redacted] made to the Consumer Financial Protection BureauOur position remains the sameI have attached a copy of our response to the Consumer Financial Protection Bureau for Mr [redacted] referenceWe appreciate the opportunity to respond Convergent Outsourcing, Inchas received your disputeOn 04/14/PayPal, Incplaced this account in our office to collect a balance on their behalfOn 04/18/2016, the account was closed and returned to our client per their requestIn response to your communication, the account is closed in our office and has been returned to our client, PayPal, IncWe will forward a copy of this complaint and our response to our client We do not own the account and therefore cannot guarantee resolutionIf you have any additional inquiries you may contact PayPal's customer support at 1-877-380-6578, and reference the client account number aboveWe appreciate the opportunity to respond

Re: ***,***Case #: [redacted] Convergent account#: [redacted] account#: [redacted] To whom this may concern,Convergent Outsourcing Inchas investigated Mr***'s complaint [redacted] placed this account in our office08/23/to collect $on their behalf.On 11/03/2015, Mr[redacted] spoke with someone in our office and advised us at that time that he disputed owing the balance.The account was placed into a disputed status at that time and collection activity had been suspended.In response to Mr.***'s complaint we have closed the account in our office and returned it to our clientWe do not own the account and therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to our clientIf Mr [redacted] has any inquiries please have him contact [redacted] as we are no longer handling the account.We appreciate the opportunity to respond

Convergent Outsourcing, Inc.has Investigated your complaint.PayPal, llcplaced this account in our office to collect a balance on their behalf [redacted] .On 03/01/2016, we received an email from notifying us of your disputeOn [redacted] , the account was closed in our office and returned to our c6entIn response to your complaint, the account is closed In our office and has been returned it to our client We have not reported this account to the credit bureausWe do not own the account the re we cannot make any guaranteeWe will forward a copy of this complaint and our response to our clientIf you have any additional inquiries you may contact PayPal's customer support at [redacted] ***, and reference the client account number above.We appreciate the opportunity to respond

This company has been sending me collection letters for over months with a company I have never done business withNow, today they have sent me another one for a debt I do not oweI did deal with the company but there was no balance I owed when I leftI have tried to contact them, but to no availI am going to try and send them a certified letter next to tell them to quit sending me letters and threatening meI need this company to stop contacting me and remove any negative information they might have on my credit report

To Whom It May Concern, Convergent Outsourcing has received Mr [redacted] 's fraud disputeWe are sorry to hear that Mr[redacted] may have been a victim of fraud [redacted] placed this account in our office on 10/31/2016,to collect a balance of $on their behalf On 11/21/2016, we mailed a validation notice to the address on file matching the address providedthrough the Revdex.comThis notice included Mr [redacted] 's right to dispute thebalanceTo date, this is the first communication we have received on behalf of this account;notifying us that Mr [redacted] disputes the account as fraud In response to receiving this information, Convergent Outsourcing has requested a fraud packet bemailed to the address Mr [redacted] has provided in this communicationPlease have Mr [redacted] fill out and gather the requested informationOnce completed Mr [redacted] may return the fraudpacket to [redacted] 's fraud management team located in the directionsWe will request our informationbe removed from the credit bureaus We appreciate the opportunity to respond Respectfully,Sarah K***