Convergent Outsourcing

Convergent Outsourcing has received [redacted] complaintOn 07/26/2016, [redacted] made a payment of $to settle the account in fullt is unclear to Convergent Outsourcing why our system did not automatically generate a receipt when the account was settledThis matter is currently being investigated.On 08/08/2016, [redacted] called and stated she had not received a receipt and requested one besent to the bank.The representative updated the email address and requested one be sent.Upon investigation,we found due to our companies error the email was not sent to [redacted] until 08/18/We sincerely apologize for this error and any inconvenience this may have causedAttached is a copy of the receipt for [redacted] records.Thank you for the opportunity to respond

Convergent Outsourcing has received and investigated Mr***'s complaint Jefferson CapitalSystems, LLC placed this account in our office 12/16/2016, to collect a balance of $1833.50.On 3/24/2017, Mr [redacted] contacted our office to inquire about settling the account for a lesseramount in exchange for the account being removed from his credit Upon review of this call, wefound that the agent did not adequately convey to Mr***, that Convergent Outsourcing did notreport this account to the credit bureaus; and therefore we could not advise that the accountcould be deletedWe apologize for this error and ensure the agent will be counselled in thismatter.In an effort to help Mr [redacted] find resolution in this matter, we have forwarded a copy of Mr.***'s complaint to Jefferson Capital Systems, LLCIn response our client has notified us thatthey have requested that their trade line be deleted from the credit bureaus.We apologize for any inconvenience that we may have caused and appreciate the opportunity torespond

Dear [redacted] ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ?

Convergent Outsourcing has received Mr [redacted] 's communication through your officeFrom theinformation provided it does not appear that Mr [redacted] 's stated issue is not with ConvergentOutsourcing; rather it is with the service provider.In response to Mr [redacted] 's requested, Convergent Outsourcing has requested our information forthe above referenced account be deleted from the credit bureausThe a-Oscar AUD# provided forthis request is [redacted] We hope this helps Mr [redacted] find resolutionWe will also forward acopy of the communication received from your office, and our response to Comcast directly

Please view the attached PDF file ConvergentAugust 19,2016Revdex.comP.OBox DuPont, WA 98327Re: Case ID: [redacted] , [redacted] To Whom It May Concern,Convergent Outsourcing, Incis attempting to investigate this complaintWith the information provided, Iwas unable positively identify the account in question.In this complaint, Mr [redacted] states that Convergent Outsourcing is reporting an account on his credit bureau for SprintTo locate the account in question and help resolve this matter, we need additional information to identify the account Please provide one or more of the following information What is the Convergent Outsourcing account number, client account number, amount showing owed, or full social security number it is being reported under?We look forward to helping Mr [redacted] find resolution.Respectfully, Sarah K***Compliance Representative

To Whom It May Concern,Convergent Outsourcing, Inchas received Mr***'s disputeOrion Portfolio Services, LLC placed thisaccount in our office 05/27/2016, to collect a balance on their behalf.On 06/20/2016, Mr [redacted] spoke with an agent in our office and advised that he disputed owing thebalanceThe agent placed the account in a disputed status and collection activity was suspended.In response to this communication, Convergent Outsourcing has closed this account in our office andreturned it to our client We have not reported the above mention account to the credit bureausWe do notown the account and therefore cannot guarantee resolutionWe will forward a copy of this complaint andour response to our clientIf Mr [redacted] has any further Inquiries please have him contact Orion PortfolioServices, LLC directly.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? Thank You

: ***, [redacted] File #: [redacted] Convergent account# [redacted] account#: [redacted] To whom this may concern,Convergent Outsourcing Inchas investigated Mr***'s complaint [redacted] placed this account in our office 6/28/to collect $on their behalfOn 10/1/15, Mr [redacted] disputed this account with the credit bureau; we requested to have our information deleted at that time.In response to this complaint, we have closed the account and returned it to our clientIf Mr [redacted] has any questions regarding this account,we suggest contacting [redacted] to ensure a resolution is found.We appreciate the opportunity to respond

Dear Mr***,? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded documents for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Sarah K***Lead Compliance Rep

To Whom It May Concern, Convergent Outsourcing has received the additional information provided and from Ms [redacted] Sprintplaced this account in our office on 03/21/2016, to collect a balance of$on their behalf.This is the first communication we have received on behalf of this account, stating that Ms***disputes owing the balance In response to receiving this information, we have placed the account in a disputed status so this mattermay be investigatedThe collection activity has been suspended We will update the credit bureauaccordingly We have requested documentation on Ms***'s behalf from our client Sprint Once this documentationis received we will mail them to the address provided in this complaintWe do not own the accounttherefore we cannot guarantee resolutionWe will forward a copy of this communication and ourresponse to client We appreciate the opportunity to respond.Respectfully,Sarah K***? Compliance Representative?

Dear Ms [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

[redacted] , ***File#: [redacted] Convergent account#: [redacted] account#: [redacted] To whom this may concern,Convergent Outsourcing Inchas investigated Mr [redacted] 's complaint [redacted] placed this account in our office 8/18/to collect$on their behalf Convergent collects on balances placed in our office by our clients.We attempted to reach Mr [redacted] several times by phoneWe also mailed letters to him8/20/12, 10/14/13,12/2/and 10/19/to the address we have on file for himWe feel we have done our due diligence in attempting to reach Mr [redacted] regarding this matter.In response, we have now closed the account from our office and returned it to our clientWe have requested the removal of our information regarding the above listed account from Mr [redacted] 's credit reportWe do not own the account,and therefore cannot guarantee the outcomeIf there are any further inquiries, please inform Mr [redacted] to contact [redacted] ***, and provide the above client account number to ensure this matter is resolvedConvergent is no longer handling this account.We appreciate the opportunity to respond

Dear [redacted] *** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

To Whom It May Concern,Convergent Outsourcing, Inchas investigated Mr [redacted] ’s complaintCenturylink placed this account in our office 11/25/2015, to collect $368.01on their behalfIt appears, from the information I have read in the complaint that, Mr [redacted] 's dispute is with CenturyLink.In response to the complaint, we have closed the account from our office and returned it to CenturyLinkWe do not own the account, therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to our clientIf Mr [redacted] has any further inquiries please have him contact Centurylink directly, as we are no longer handling this account

Please view the attached PDF file August 03,2016Revdex.com P.O.Box 1000DuPont, WA 98327Re: [redacted] ? [redacted] To Whom It May Concern,Convergent Outsourcing Inchas received [redacted] complaint [redacted] placed this account in our office on 07/22/2016, to collect a balance of $on their behalfConvergent Outsourcing is a licensed collection agency, who only collects on balances placed in our office by our clientsWe do not attempt to scam consumers,Upon investigation in this complaint that our agent hung up on [redacted] the call on 08/01/was reviewedOn 08/01/2016, a female called and said they had received a letter from us and provided the client account numberThe agent asked who he was speaking withThe party on the phone asked who's name the account came up underThe agent advised he could not disclose the information and requested the first and last name of the party calling in to verify whom he was speaking with.The female on the line declined to provide the information and then stated she would be filling a Revdex.com complaint and she disconnected the call.To protect consumer's personal and private information we are unable to disclose account information to an unauthorized party.Convergent Outsourcing believes the agent handied the call in ? a professional manner.In response to this communication the account has been placed in a disputed status so validation of the balance may be requested from [redacted] When the infonnation we have requested is received from our client, we will mail the documents to the address on file and cease communication.If [redacted] has any further inquiries regarding this matter, please have him contact [redacted] directly referencing the [redacted] account number above.We appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Complaint: [redacted] I am rejecting this response because:This is unacceptable? There is no account number on my credit? My full as number is [redacted] Sincerely, [redacted]

To Whom It May Concern, Convergent Outsourcing, Inchas received Mrs [redacted] 's complaint Eversource placed this account in our office to collect a balance of $on their behalfConvergent Outsourcing has attempted to reach Mrs [redacted] by mail and by phoneThe address on file that our validation notice was mailed to is the same address provided in this complaintThe phone number we attempted to reach was not the phone number provided in this complaintIn response to receiving this Revdex.com complaint, Convergent Outsourcing has ceased communication on behalf of this accountWe will request our information be removed from the credit bureausWe do not own this account therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to our clientTo ensure this matter is resolved please contact Eversource directly at 1-800-286-We appreciate the opportunity to respondRespectfully,

Dear [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Complaint: [redacted] I am rejecting this response because: Convergent still hasn't provided me with a contract or any documentation bearing my signatureSupplying a doctored Sprint bill is in no way any form of verification or validation of a debtOnce again if Convergent is unable to provide me with valid proof and not a doctored sprint bill bearing phone numbers I was never associated withI'd like to have this account removed from my credit report immediately! Sincerely, [redacted]