Convergent Outsourcing

Complaint: [redacted] I am rejecting this response because: this is not true period I have NO outstanding credit obligations on my credit report if I owed on a debt it would show up on my credit report and the only items on my credit report are current and up to date items Convergent and [redacted] are both scamming and I will now file a complaint against [redacted] as well Sincerely, [redacted]

To Whom It May Concern,Convergent Outsourcing has received Mr [redacted] 's fraud disputeWe are sorry to hear that Mr[redacted] may have been a victim of fraudSprint placed this account in our office on 02/12/2013, tocollect a balance of $on their behalfTo date this is the first communication we have receivedfrom Mr [redacted] notifying us that he believes the account to be fraudulent.In response to this communication, we have placed the account in a disputed statusThe creditbureaus will be updated accordinglyTo help Mr [redacted] resolve this matter, we have requested afraud packet be mailed to the address we have on filePlease have Mr [redacted] fill out and gather theinformation requested and return it to Sprint's fraud management team located in the instructions.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

To Whom It May Concern, Convergent Outsourcing, Inchas investigated this complaint Dish Network placed this account in our office on 06/29/2015, to collect a balance on their behalfWe are sorry to hear Ms [redacted] has had difficulty reaching someone in our officeConvergent Outsourcing is a licensed collection agency that only collects on balances placed in our office by our clientsWe do no attempt to scam consumersMs [redacted] states she had not been notified of the balanceWe mailed a validation notice with Ms [redacted] right to dispute this balance on 6/30/2015, to the same address provided in this complaint A second notice was mailed on 8/14/Convergent Outsourcing did not receive a response from Ms [redacted] Upon investigation of this complaintI found that we spoke with Ms [redacted] on behalf of this account on 7/3/at the same number provided in this complaintUpon review of the phone call Ms [redacted] did not indicate the account to be fraudulent or dispute owing the balanceIn response to this complaint, the account was closed in our office and returned to our client Dish Network on 01/14/Our information was requested to be removed from the credit bureaus on 09/13/If Ms [redacted] has any further inquiries please have her contact Dish Network directly as we are no longer handling the accountA fraud claim may be filed with Dish Network directly by Phone at 1-800-333-DISH OR their website at Identitytheft:@dish.comWe appreciate the opportunity to respond

Re: Case ID#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas investigated Ms [redacted] complaint that she has received calls for years asking for another individual and offers the following responseOn April 20, one of our clients placed an account with us under another name, on which the phone number [redacted] listed in Ms [redacted] complaint was a contact numberConvergent Outsourcing has called the phone number [redacted] one time on 05/02/at 2:24pm eastern timeWe did not speak with anyone on this phone call as there was no answerOn 05/02/at 4:38pm eastern time, Ms [redacted] called back and stated she has had a missed callIt was discovered that the phone number Ms [redacted] had received the call to, was listed for another partyThe agent marked the phone number badMs [redacted] also spoke with a supervisor who additionally, added the phone number of [redacted] to our "do not call" list, and we have notified our client to have the phone number added to their "do not call" listWe have no information regarding any calls made to Ms [redacted] at the number [redacted] before the account on which it was listed was placed with us in April of and we have not placed any calls to the number since May 2nd, when we were advised it was a wrong phone numberIf Ms [redacted] is receiving calls to any other phone number than the one she has provided in this complaint, to research this matter further Ms [redacted] may provide dates, times and the phone number(s) to which the calls were placedWe can also have additional numbers added to our "do not call" listTo have phone numbers being called in error removed from our system, Convergent Outsourcing, Inchas a Do Not Call Line at 1-855-728-or on our website at www.convergentusa.comWe appreciate the opportunity to respond and apologize for any inconvenienceRespectfully,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Dear [redacted] ,? ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ?

Convergent Outsourcing, Inchas received Ms [redacted] complaint and request for a receiptUpon investigating this complaint, we reviewed the call on 07/05/We do not believe the agent intentionally ended the call prior to completion, as the agent did than Ms [redacted] for calling.We apologize if Ms [redacted] was not done discussing the account.Due to a systemic issue the receipt requested on 07/05/2016, was canceled by our systemWe apologize for any inconvenience this has caused Ms [redacted] We will request our information be removed from the credit bureausAttached is Ms [redacted] receipt letter we apologize for the delay.We appreciate the opportunity to respond

? Dear Mr [redacted] ,? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded documents for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Sarah K***Compliance Supervisor

I contacted Convergent several times over the spr [redacted] and summer of regard [redacted] a paid collection item show [redacted] on my credit fileOver the course of our conversations and a previous Revdex.com complaint I filed, convergent ultimately agreed to have the item removed from my credit file on 9/26/via a letter (attached)The paid collection item was removed from my transunion and equifax credit files but is still show [redacted] on my experian fileI've contacted convergent multiple more times since I discovered it was still show [redacted] but they are refus [redacted] to have it removed even though I have a letter from their Lead Compliance Representative stat [redacted] it would be removedI'm request [redacted] that the item be removed from the experian file as promised so I can be done with this issue.I'm request [redacted] that the item be removed from the experian file (and confirmation that it won't reappear on other files) as was previously promised to me so I can be done with this issue

Subject: [redacted] To my knowledge this issue has not been resolvedI have yet to receive anything from the Company therefore I want this account removed from my credit report effective immediately [redacted] ***

To Whom It May Concern,Convergent Outsourcing has received Ms [redacted] 's complaintWith the information provided in this communication from your office, I was unable to deduce the account in question.Ms [redacted] states in her communication to your office that she has logged in to Convergent Outsourcing's websitePlease have Ms [redacted] provide one or more of the following information to locate the accountin question; the Convergent Outsourcing account number, Client account number or the full mailing address that Convergent' s notice was mailed to.We look forward to help Ms [redacted] find resolution in this matter

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

To Whom It May Concern, Convergent Outsourcing, Inchas received Ms [redacted] disputePayPal, Incplaced this account in our office on 03/17/to collect a balance on their behalfTo date this is the first communication we have received from Ms [redacted] advising us that she disputes owing the balanceIt appears from the information provided in the complaint that the dispute is with the original service providerIn response to receiving the information, the account has been closed in our office and returned to our client PayPal, IncWe do not own the account therefore we cannot guarantee resolutionWe will forward a copy of this communication and our response to our clientIf Ms [redacted] has any additional inquiries please have her contact PayPal's customer support at 1-877-380-6578, and reference the PayPal Incaccount number aboveWe appreciate the opportunity to respondRespectfully,

Convergent Outsourcing, Inchas investigated this complaintWorldwide Asset Purchasing II, LLC placed this account in our office 12/12/to collect a balance on their behalfTo date this is the first communication we have received from Mr [redacted] indicating that he believes the account to be fraudulent.In response to receiving this information, Convergent Outsourcing has ceased communication and placed the account in a disputed status so that this may be investigatedWe will forward a copy of this complaint and our response to our client

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I want to thank all parties involved for your support and prompt attention to this matter Sincerely, [redacted] ***

Convergent Outsourcing, Inchas received Mr***' s complaintSprint placed this account in ouroffice on 08/29/2016, to collect a balance of$1,on their behalfConvergent Outsourcing investigated and responded to a similar complaint through the ConsumerFinancial Protection Bureau on 03/31/Our position in this matter remains the sameAttached isa copy of the response provided to the Consumer Financial Protection Bureau on 03/31/forreference.Convergent Outsourcing believes the information we reported to the credit bureaus was reported withboth fair and accurate informationWe will forward a copy of this communication from the BetterBusiness Bureau and this response to our clientThis account remains in a disputed status and thecollection efforts have been suspendedThe credit bureau has been updated accordinglyMr***may contact Sprint directly if he has any further questions regarding this matter

Convergent Outsourcing has received Ms [redacted] request that we cease communicationWith theinformation provided, I was able to locate two accounts placed in our office.Pacific Gas and Electric placed this account in our office on 11/23/2015, to collect a balance on theirbehalfIn response to receiving this request we have added Ms [redacted] phone number to our "do not calllist"The account has been closed in our office and returned to our client Pacific Gas and Electric.On 12/28/2015, our client Sprint placed this account in our office to collect a balance on their behalfOn03/02/2016, we sent out an email validation noticeDue to the sensitive nature of the email it doesrequire the last four digits of the consumer's social security number to view the personal and privateinformationIn response to receiving this request we have ceased communication on this accountWeapologize for any inconvenience we may have caused.We appreciate the opportunity to respond

To Whom It May Concern, Convergent Outsourcing, Inc. has received and investigated Mr. [redacted] fraud dispute. Sprint placed this account in our office on 10/19/2016, to collect a balance on their behalf. On 10/31/2016, Mr. [redacted] spoke with an agent in our office and advised that he believed the... account to be fraud. The account was placed in a disputed status and collection activity was suspended to this matter may be investigated. Upon investigation of this matter, we were able to review on Sprint's iCare system, that fraud was not suspected on this account. Convergent Outsourcing has mailed a fraud packet to Mr. [redacted] in an attempt to help him find a resolution. He may fill out and gather the necessary information located in the packet and return it to Sprint's fraud management department. The account will remain in a disputed status in our office. We appreciate the opportunity to respond. Respectfully, Sarah K [redacted] Compliance Representative

Complaint: [redacted] I am rejecting this response because: I will be awaiting documentation on said account to view attempts at contact, full itemization of the debt, contract giving rise to the debt, breakdown of the total principle and several other itemsSincerely, [redacted]

To Whom It May Concern, Convergent Outsourcing, Inchas received Mr [redacted] complaintT-Mobile placed this account in our office on 10/29/2016, to collect a balance of $1,on their behalfConvergent Outsourcing had no prior contact with Mr [redacted] before receiving this complaintConvergent Outsourcing believes the information we reported to the credit bureaus was reported with both fair and accurate informationIn response to receiving Mr [redacted] complaint, we have closed the account in our office and returned it to our client, T-MobileWe will request our information for this account be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolutionIf Mr [redacted] has any further inquiries, please have him contact T-Mobile directlyWe appreciate the opportunity to respond