Convergent Outsourcing

Dear Ms [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K [redacted] Lead Compliance Rep

Dear Mr [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Re: ***, [redacted] Case ID #: [redacted] Convergent Outsourcing account#:T- [redacted] Dish Network account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas investigated this complaint Upon investigating this complaint, I was unable to locate an account in our office for a pay day loan as Mr [redacted] has referenced in his complaint I was able to locate an active account in our office for Dish Network with a balance of $147.68, placed in our office 3/29/by our clientI was unable to substantiate Mr***'s claims that he has asked us not to call himI was not able to find any prior contacts made with Mr***.I was unable to substantiate the claim made by Mr[redacted] that we have threatened him with jail time or court fee as we do not have prior phone contact with Mr***, nor do we pursue consumers with legal actionWe are unable to substantiate Mr***'s claims that we call 30-times a dayWe have attempted to reach Mr [redacted] at the phone number provided in this complaint, however we have not attempted to reach him more than once a dayIn response to this complaint, we have added Mr.***'s phone number of [redacted] to our "do not call list"We have placed the account for Dish Network in a cease communication statusWe appreciate the opportunity to respondRespectfully,

Dear MrC [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Please view the attached PDF file Convergent Outsourcing Inc.has received Ms***'s additional informationOur position remains the same;we have not reported our information to the credit bureausConvergent Outsourcing does not believe it has violated any laws.On 06/06/we received an email from Ms [redacted] requesting an itemized billWe have requested proof of the balance owed on Ms***'s behalf.When we receive the documentation requested from Verizon Wireless we will mail the information to the address provided in this complaint.It appears from the information provided in this complaint that Ms***'s issue is not with Convergent Outsourcing and is with the original service providerIf Ms [redacted] has any further inquiries, please have her contact Verizon Wireless as Convergent Outsourcing no longer holds interest in collecting the balance

Dear [redacted] ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Please view the attached PDF file ? [redacted] , [redacted] Case# : [redacted] Convergent Account#:R- [redacted] #: [redacted] To whom it may concern,Convergent Outsourcing, Inchas investigated the complaint? On 07/26/2015, [redacted] placed this account in our office to collect $1324.81on their behalf.We are sorry to hear Ms [redacted] may be a victim of identity theftThis is the first notification that we have received that Ms [redacted] believes the account to be fraud.In response to this complaint, we have closed the account in our office and returned it to our client [redacted] We do not own the account there fore we cannot guarantee resolutionWe will for a copy of this complaint and our response to our clientIf Ms [redacted] has any further inquiries please have her contact [redacted] as we are no longer handling the account.We appreciate the opportunity to respond

Convergent Outsourcing has received Ms [redacted] 's additional informationConvergentOutsourcing has advised in our previous responses that Ms [redacted] 's account was placed in ouroffice to collect a balance on behalf of L VNV Funding, LLCConvergent Outsourcing only collects onbalances placed in our office by our clients; we do not buy or sell debt.In response to Ms [redacted] 's additional information, we do not own this account; and thereforecannot provide her anything that states that this account is resolved.This account was closed in our office as a dispute and returned to our client on 03/30/Asprovided in our prior response on 04/07/2017, should Ms [redacted] have any additional inquiriesregarding this matter, she may contact L VNV Funding, LLCdirectlyI have included the priorresponses made to the Revdex.com and the Attorney General's office for reference.We appreciate the opportunity to respond

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, *** ***

To Whom It May Concern, Convergent Outsourcing, Inchas received Ms [redacted] complaint and request that we cease communicationIn Ms [redacted] complaint, she states that when she called and spoke with an agent in our office they were rudeUpon investigation of this complaint, the call on 08/11/was reviewed.We were unable to substantiate Ms [redacted] claim the agent was rudeWe believe the agent acted professionallyThe agent advised Ms [redacted] at the time of the call that we would no longer contact herMs [redacted] requested both verbally on the phone call and also by email on 08/11/that we cease communicationIn response to this complaint, we have ceased communication as requested by Ms [redacted] on 08/11/We appreciate the opportunity to respondRespectfully,

Dear Ms [redacted] ,? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,

Dear Mr [redacted] , ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information ? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie ***-H [redacted] Compliance Representative

Convergent Outsourcing, Inc. has received Ms. [redacted] 's complaint. On 04/17/2017, Ms. [redacted] calledour office in response to a letter that she received at her address. When the agent pulled up theaccount she asked Ms. [redacted] to verify the last four digits of her social security number to ensure... wewere speaking with the correct party.The last four numbers Ms. [redacted] provided did not match the information on file. The agent thenapologized to Ms. [redacted] , and advised that her address would be removed. It is ConvergentOutsourcing's polity to ensure we have the correct person on the phone; we do not attempt to Phishfor information.We apologize for any inconvenience our letter may have caused and have since removed Ms. [redacted] 's address from the file.

Convergent Outsourcing, Inchas investigated this complaintWe responded to a similar complaint made by Mr [redacted] to the Consumer Financial Protection Bureau on 12/18/Our Position remains the same.We are sorry to hear Mr [redacted] has been experiencing fraudI have requested a fraud packet be mailed to Mr [redacted] , at the address we have on file for himPlease ask Mr [redacted] to complete the fraud packet and return it to Convergent Outsourcing, IncWe have placed the account in a disputed status and suspended collection activity at this time,so the account may be reviewed for fraud

Complaint: [redacted] I am rejecting this response because: The total balance reporting as of today is $1,The original creditor shows "Sprint" Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Because Convergents response to my resolution is vagueI see nothing about deleting or removing negative information from my credit reportIf there response means this I will accept the response.My desired settlement was to cease collection activity and remove all negative information from my credit reportExperian, TransUnion and EquifaxDelete all information connected to to Convergent Outsourcing and other company names they go byAnd NOT to Reinstate this information at a later date to my credit report

Please view the attached PDF file ConvergentAugust 19, 2016Revdex.comP.O.Box DuPont, WA 98327Re: Case ID: [redacted] , [redacted] To Whom It May Concern,Convergent Outsourcing, Incis has received the additional information provided by [redacted] ***? With the additional information provided we believe we have located the account inquestion.The information on file was provided by ComcastConvergent Outsourcing will request our information be removed from the credit bureausWe have also closed the Comcast account [redacted] in our office and returned it to ComcastWe do not own the account and? therefore cannot guarantee resolution.We will forward a copy of this information to Comcast along with our responseTo ensure this matter is resolved we suggest [redacted] contact Comcast directly.We appreciate the opportunity to respond

Dear Mrs [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G [redacted] Compliance Representative

To Whom It May Concern,Convergent Outsourcing Inchas received Ms [redacted] 's fraud dispute and complaintComcastplaced this account in our office on 11/21/2016, to collect a balance of $on theirbehalf.Upon investigation of Ms [redacted] 's complaint, that one of our agents would not provide her anyinformation and hung up on her, the call on 02/ 01/2017.We found that the agent attempted to provide Ms [redacted] with the account information, howeverMs [redacted] was yelling at the agent, and using profanityThe agent professionally ended the callfor this reason.In response to receiving this communication from your office, we have closed and returned theaccount to our client, ComcastWe have not reported our information for the above referencedaccount to the credit bureausWe will forward a copy of the communication received from youroffice and our response to our clientIf Ms [redacted] has any further inquiries, please have hercontact Comcast directly, as we are no longer handling the account.We appreciate the opportunity to respond.Sincerely,Sarah K***

May 21, [redacted] ***Revdex.comStation Drive, Ste222DuPont, WA Re: Case # [redacted] ***Convergent Outsourcing, IncAccount # T- [redacted] [redacted] Dear Ms***, Convergent Outsourcing, Inchas investigated this complaintTo address Ms [redacted] statement that she was advised this account would not affect her credit report, I reviewed the recorded phone calls associated with her accountBelow is the review On 3/5/15, one of our agents offered Ms [redacted] a settlement to resolve her accountThe agent advised her that by doing a settlement, she could not return to [redacted] as a customer unless the balance in full was paidDuring the conversation, Ms [redacted] stated, ‘I would really like it off my credit.’ The agent did not make any comment regarding Ms [redacted] credit reportMs [redacted] was unable to secure the arrangements during this phone callAt this point in time, this account had not been placed on Ms [redacted] credit reportOn 4/13/15, Ms [redacted] called in to take advantage of the settlement offerAt no point in time was credit reporting mentioned during the conversationMs [redacted] agreed to the payments of $on 4/15/and 5/20/ After carefully reviewing these recordings, I have concluded that none of our agents provided falsified information to Ms***As of today, 5/21/15, the above referenced account has been settled in full in our officeWe will request that the credit bureaus update our information as settled in full Respectfully, [redacted] Compliance RepresentativeT [redacted] | [redacted] @ConvergentUSA.comwww.ConvergentUSA.com