Convergent Outsourcing

Complaint: [redacted] I am rejecting this response because: Convergent still hasn't provided me with a contract or any documentation bearing my signatureSupplying a doctored Sprint bill is in no way any form of verification or validation of a debtOnce again if Convergent is unable to provide me with valid proof and not a doctored sprint bill bearing phone numbers I was never associated withI'd like to have this account removed from my credit report immediately! Sincerely, [redacted]

Dear [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Please view the attached PDF file Convergent Outsourcing Inc.has received Ms***'s additional informationOur position remains the same;we have not reported our information to the credit bureausConvergent Outsourcing does not believe it has violated any laws.On 06/06/we received an email from Ms [redacted] requesting an itemized billWe have requested proof of the balance owed on Ms***'s behalf.When we receive the documentation requested from Verizon Wireless we will mail the information to the address provided in this complaint.It appears from the information provided in this complaint that Ms***'s issue is not with Convergent Outsourcing and is with the original service providerIf Ms [redacted] has any further inquiries, please have her contact Verizon Wireless as Convergent Outsourcing no longer holds interest in collecting the balance

Complaint: [redacted] I am rejecting this response because:This is unacceptable? There is no account number on my credit? My full as number is [redacted] Sincerely, [redacted]

To Whom It May Concern, Convergent Outsourcing, Inchas received Mrs [redacted] 's complaint Eversource placed this account in our office to collect a balance of $on their behalfConvergent Outsourcing has attempted to reach Mrs [redacted] by mail and by phoneThe address on file that our validation notice was mailed to is the same address provided in this complaintThe phone number we attempted to reach was not the phone number provided in this complaintIn response to receiving this Revdex.com complaint, Convergent Outsourcing has ceased communication on behalf of this accountWe will request our information be removed from the credit bureausWe do not own this account therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to our clientTo ensure this matter is resolved please contact Eversource directly at 1-800-286-We appreciate the opportunity to respondRespectfully,

Convergent Outsourcing, Inchas investigated this complaintWe responded to a similar complaint made by Mr [redacted] to the Consumer Financial Protection Bureau on 12/18/Our Position remains the same.We are sorry to hear Mr [redacted] has been experiencing fraudI have requested a fraud packet be mailed to Mr [redacted] , at the address we have on file for himPlease ask Mr [redacted] to complete the fraud packet and return it to Convergent Outsourcing, IncWe have placed the account in a disputed status and suspended collection activity at this time,so the account may be reviewed for fraud

Please view the attached PDF file ? [redacted] , [redacted] Case# : [redacted] Convergent Account#:R- [redacted] #: [redacted] To whom it may concern,Convergent Outsourcing, Inchas investigated the complaint? On 07/26/2015, [redacted] placed this account in our office to collect $1324.81on their behalf.We are sorry to hear Ms [redacted] may be a victim of identity theftThis is the first notification that we have received that Ms [redacted] believes the account to be fraud.In response to this complaint, we have closed the account in our office and returned it to our client [redacted] We do not own the account there fore we cannot guarantee resolutionWe will for a copy of this complaint and our response to our clientIf Ms [redacted] has any further inquiries please have her contact [redacted] as we are no longer handling the account.We appreciate the opportunity to respond

Dear Ms [redacted] ,? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,

Convergent Outsourcing, Inc. has received Ms. [redacted] 's complaint. On 04/17/2017, Ms. [redacted] calledour office in response to a letter that she received at her address. When the agent pulled up theaccount she asked Ms. [redacted] to verify the last four digits of her social security number to ensure... wewere speaking with the correct party.The last four numbers Ms. [redacted] provided did not match the information on file. The agent thenapologized to Ms. [redacted] , and advised that her address would be removed. It is ConvergentOutsourcing's polity to ensure we have the correct person on the phone; we do not attempt to Phishfor information.We apologize for any inconvenience our letter may have caused and have since removed Ms. [redacted] 's address from the file.

Convergent Outsourcing has received Ms [redacted] 's additional informationConvergentOutsourcing has advised in our previous responses that Ms [redacted] 's account was placed in ouroffice to collect a balance on behalf of L VNV Funding, LLCConvergent Outsourcing only collects onbalances placed in our office by our clients; we do not buy or sell debt.In response to Ms [redacted] 's additional information, we do not own this account; and thereforecannot provide her anything that states that this account is resolved.This account was closed in our office as a dispute and returned to our client on 03/30/Asprovided in our prior response on 04/07/2017, should Ms [redacted] have any additional inquiriesregarding this matter, she may contact L VNV Funding, LLCdirectlyI have included the priorresponses made to the Revdex.com and the Attorney General's office for reference.We appreciate the opportunity to respond

Dear [redacted] ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, *** ***

Dear Mr [redacted] , ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information ? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie ***-H [redacted] Compliance Representative

To Whom It May Concern, Convergent Outsourcing, Inchas received Ms [redacted] complaint and request that we cease communicationIn Ms [redacted] complaint, she states that when she called and spoke with an agent in our office they were rudeUpon investigation of this complaint, the call on 08/11/was reviewed.We were unable to substantiate Ms [redacted] claim the agent was rudeWe believe the agent acted professionallyThe agent advised Ms [redacted] at the time of the call that we would no longer contact herMs [redacted] requested both verbally on the phone call and also by email on 08/11/that we cease communicationIn response to this complaint, we have ceased communication as requested by Ms [redacted] on 08/11/We appreciate the opportunity to respondRespectfully,

Please view the attached PDF file ConvergentAugust 19, 2016Revdex.comP.O.Box DuPont, WA 98327Re: Case ID: [redacted] , [redacted] To Whom It May Concern,Convergent Outsourcing, Incis has received the additional information provided by [redacted] ***? With the additional information provided we believe we have located the account inquestion.The information on file was provided by ComcastConvergent Outsourcing will request our information be removed from the credit bureausWe have also closed the Comcast account [redacted] in our office and returned it to ComcastWe do not own the account and? therefore cannot guarantee resolution.We will forward a copy of this information to Comcast along with our responseTo ensure this matter is resolved we suggest [redacted] contact Comcast directly.We appreciate the opportunity to respond

To Whom It May Concern, Convergent Outsourcing, Inchas investigated this complaint Dish Network placed this account in our office on 06/29/2015, to collect a balance on their behalfWe are sorry to hear Ms [redacted] has had difficulty reaching someone in our officeConvergent Outsourcing is a licensed collection agency that only collects on balances placed in our office by our clientsWe do no attempt to scam consumersMs [redacted] states she had not been notified of the balanceWe mailed a validation notice with Ms [redacted] right to dispute this balance on 6/30/2015, to the same address provided in this complaint A second notice was mailed on 8/14/Convergent Outsourcing did not receive a response from Ms [redacted] Upon investigation of this complaintI found that we spoke with Ms [redacted] on behalf of this account on 7/3/at the same number provided in this complaintUpon review of the phone call Ms [redacted] did not indicate the account to be fraudulent or dispute owing the balanceIn response to this complaint, the account was closed in our office and returned to our client Dish Network on 01/14/Our information was requested to be removed from the credit bureaus on 09/13/If Ms [redacted] has any further inquiries please have her contact Dish Network directly as we are no longer handling the accountA fraud claim may be filed with Dish Network directly by Phone at 1-800-333-DISH OR their website at Identitytheft:@dish.comWe appreciate the opportunity to respond

Re: Case ID#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas investigated Ms [redacted] complaint that she has received calls for years asking for another individual and offers the following responseOn April 20, one of our clients placed an account with us under another name, on which the phone number [redacted] listed in Ms [redacted] complaint was a contact numberConvergent Outsourcing has called the phone number [redacted] one time on 05/02/at 2:24pm eastern timeWe did not speak with anyone on this phone call as there was no answerOn 05/02/at 4:38pm eastern time, Ms [redacted] called back and stated she has had a missed callIt was discovered that the phone number Ms [redacted] had received the call to, was listed for another partyThe agent marked the phone number badMs [redacted] also spoke with a supervisor who additionally, added the phone number of [redacted] to our "do not call" list, and we have notified our client to have the phone number added to their "do not call" listWe have no information regarding any calls made to Ms [redacted] at the number [redacted] before the account on which it was listed was placed with us in April of and we have not placed any calls to the number since May 2nd, when we were advised it was a wrong phone numberIf Ms [redacted] is receiving calls to any other phone number than the one she has provided in this complaint, to research this matter further Ms [redacted] may provide dates, times and the phone number(s) to which the calls were placedWe can also have additional numbers added to our "do not call" listTo have phone numbers being called in error removed from our system, Convergent Outsourcing, Inchas a Do Not Call Line at 1-855-728-or on our website at www.convergentusa.comWe appreciate the opportunity to respond and apologize for any inconvenienceRespectfully,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Dear Mrs [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G [redacted] Compliance Representative

To Whom It May Concern,Convergent Outsourcing has received Mr [redacted] 's fraud disputeWe are sorry to hear that Mr[redacted] may have been a victim of fraudSprint placed this account in our office on 02/12/2013, tocollect a balance of $on their behalfTo date this is the first communication we have receivedfrom Mr [redacted] notifying us that he believes the account to be fraudulent.In response to this communication, we have placed the account in a disputed statusThe creditbureaus will be updated accordinglyTo help Mr [redacted] resolve this matter, we have requested afraud packet be mailed to the address we have on filePlease have Mr [redacted] fill out and gather theinformation requested and return it to Sprint's fraud management team located in the instructions.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative