Convergent Outsourcing

To Whom It May Concern, Convergent Outsourcing, Inchas received Mr [redacted] complaintT-Mobile placed this account in our office on 10/29/2016, to collect a balance of $1,on their behalfConvergent Outsourcing had no prior contact with Mr [redacted] before receiving this complaintConvergent Outsourcing believes the information we reported to the credit bureaus was reported with both fair and accurate informationIn response to receiving Mr [redacted] complaint, we have closed the account in our office and returned it to our client, T-MobileWe will request our information for this account be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolutionIf Mr [redacted] has any further inquiries, please have him contact T-Mobile directlyWe appreciate the opportunity to respond

Convergent Outsourcing, Inchas received Mr***' s complaintSprint placed this account in ouroffice on 08/29/2016, to collect a balance of$1,on their behalfConvergent Outsourcing investigated and responded to a similar complaint through the ConsumerFinancial Protection Bureau on 03/31/Our position in this matter remains the sameAttached isa copy of the response provided to the Consumer Financial Protection Bureau on 03/31/forreference.Convergent Outsourcing believes the information we reported to the credit bureaus was reported withboth fair and accurate informationWe will forward a copy of this communication from the BetterBusiness Bureau and this response to our clientThis account remains in a disputed status and thecollection efforts have been suspendedThe credit bureau has been updated accordinglyMr***may contact Sprint directly if he has any further questions regarding this matter

Convergent Outsourcing, Inc., has investigated Ms***' complaint Our client, Jefferson Capital Systems, LLC, placed the above-referenced Career Choices Meta bank account with us for collections on their behalf in September to collect a balance of $ on their behalfAlthough Ms [redacted] indicates the letter she received did not provide information regarding the debt, the letter we sent did provide the debt description and the balance.In response to Ms***'s communication, we have closed our file and returned the account to our client.We have not reported the Career Choices Meta bank account to the credit bureausJefferson Capital Systems, LLC, has notified us they have closed their file and terminated collection actionThey have also confirmed they have not reported any information regarding the account to the credit bureaus

Please view the attached PDF file ConvergentDecember 14,2016Revdex.comP.OBox DuPont,WA 98327Re: Complaint I.D#: [redacted] ***, [redacted] Convergent Outsourcing account #: [redacted] Jefferson Capital Systems,LLCaccount #: [redacted] Debt Description: Verizon WirelessTo Whom it May Concern,Convergent Outsourcing has Ms***'s request that we cease communication concerning the above referenced accountJefferson Capital Systems, LLC placed this account in our office 10/20/2016, to collect a balance of $648.12.We obtained Ms***'s work phone number of [redacted] ,on 11/18/when she called us to discuss her accountHowever we were not informed at that time that it was a work phone number.On 11/23/2016,we received Ms***'s request not to call phone number [redacted] , we had listed as a contacted number on the accountThe phone number [redacted] was placed on our "do not call" list.In an attempt to reach Ms [redacted] regarding the referenced account we called the phone number [redacted] On 12/08/we spoke with Ms [redacted] at phone number [redacted] and she advised us that this was her work phone number and requested that we no longer call her.Convergent Outsourcing has ceased communication on the above referenced account on 12/08/n an effort to help Ms [redacted] find resolution we have forwarded her complaint to our clientOur client has also notified us that, in order to resolve Ms***'s stated dispute, they too have terminated collection efforts.We apologize for any inconvenience we may have caused and thank you for the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Dear Miss [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G [redacted] Compliance Representative

Convergent Outsourcing, Incis attempting to investigate this complaint With the information provided I was unable to locate an account in our system.I was unable to identify an account in our system with the name of [redacted] .I also attempted to locate information with the address listed in the complaint and did not find any matching information.The phone numbers provided in this complaint of [redacted] & [redacted] also did not locate any information in our system.In this complaint, [redacted] states that she keeps receiving calls from Convergent OutsourcingTo further investigate this matter we need additional informationPlease have [redacted] provide the telephone number the calls are being received at so that we may place it on our "do not call'list.I have placed the numbers in this complaint of [redacted] & [redacted] to our "do not call list to ensure we do not call these numbers.To have phone numbers being called removed from our system, Convergent Outsourcing, Inc.has a Do Not Call Line at [redacted] or on our website at www.convergentusa.com.We appreciate the opportunity to respond and apologize for any inconvenience

Convergent Outsourcing, Inchas received Ms***'s complaintT-Mobile placed this account inour office on 01/19/2016, to collect a balance of $on their behalf.On 03/31/2017, we were notified by Ms [redacted] that she was disputing this account, stating that shepaid a previous company for this accountThe account was placed into a dispute status andcollection efforts were suspended so this information could be verified with T-Mobile.In response to receiving Ms***'s complaint, we have closed the account in our office andreturned it to our client, T-MobileWe will request our information for this account be removed from thecredit bureausWe do not own the account and therefore cannot guarantee resolutionConvergentOutsourcing has forwarded a copy of this communication from the Revdex.com to T-MobileIfMs [redacted] has any further inquiries, please have her contact T-Mobile directly.We appreciate the opportunity to respond

Convergent Outsourcing,Inchas received [redacted] requestThis account was placed in our office on 07/13/to collect a balance of $on behalf of our clientThis is the first communication we have received on behalf of this accountIn response to this communication, Convergent Outsourcing has ceased communication for this account We will forward a copy of this communication and our response to our clientWe do not own the account and therefore cannot guarantee resolution

Dear Ms***, ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information ? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie ***-H [redacted] Compliance Representative

Complaint: [redacted] I am rejecting this response because:the address they have on file is illegal and it dont right how would I give right information for something that isn't mine I'm sorry but I never had t mobile I been with [redacted] and then switch to [redacted] witch the phone are not in my name also my credit report there no T-Mobile at all and the lady refuse to escalate to a supervisor at all I asked several times before we both started getting upset I have proof that I never been with T-Mobile I can give access to my credit report this place has not stop calling my cell phone also I'm on the do not call listed Sincerely, [redacted]

***DOCUMENT ATTACHED [redacted] May 25, [redacted] Revdex.com PO Box 1000DuPont, WA 98327Re: [redacted] Case #: [redacted] Convergent Account #: T [redacted] T Mobile Account # [redacted] Dear Ms[redacted] ,We understand that Ms [redacted] is not satisfied with our response dated March 29, and that she wants the above referenced account removed from the credit bureauIn our previous response we state we have requested our information be removed from the credit bureausOur records indicate that we did as we stated on 3/29/Today we have once again requested our information be deleted from the credit bureaus using their automated system,E OscarA copy of that request is included.We cannot remove any information that was not reported by usIf the original creditor or any other company who may have been involved with the collection of the account has reported to the credit bureau, Ms [redacted] will need to contact them We hope this addresses Ms[redacted] 's concerns Sincerely, Anne C [redacted] Compliance DirectorCONVERGENT OUTSOURCI NG, INCSW 39TH STREET • RENTON, WA 98057-4975TEL: • FAX: • www.ConvergentUSA.com

Dear Mr [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K [redacted] Lead Compliance Rep

Complaint: [redacted] I am rejecting this response because:TThe company didn't answer to my complaint of them getting my credit multiple times, as shown on when I checked my credit report! Why are they pulling up my credit reports SEVERAL TIMES? They said they had a debit I owe, that I don't have on my report, and they say they have had no contact with meSo, why is the reason they are looking into my private information? If they are debit collectors, they are not legally able to get credit my or anyone's credit report.iSincerely, [redacted]

Re: Case#: [redacted] ***, [redacted] Convergent Account#: [redacted] National Collegiate Trust account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas previously investigated a similar complaint from the Consumer Financial Protection Bureau on 02/16/Our response remains the same I have attached the response what was sent to Ms [redacted] for referenceWe appreciate the opportunity to respond ? Dear Ms***, Convergent Outsourcing, Inchas investigated your complaint National Collegiate Trust placed this account in our office 12/09/2015, to collect a balance on their behalf.On 02/12/2016, we received an email from you providing proof the account was past the statute of limitations; requesting proof of debt and requesting we cease communicationThe account was placed in a disputed status and collection activity had been suspendedIn response to your complaint we have closed the account from our office and returned it to our client, National Collegiate TrustWe have forwarded you copy of your complaint and the proof you have provided, to our clientWe have requested our information be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolutionlf you have any further Inquiries please contact National Collegiate Trust, directly as we are no longer handling the account We appreciate the opportunity to respond

Please view the attached PDF file Convergent Outsourcing Inchas received Ms [redacted] complaintOn 05/04/2016, Verizon Wireless placed this account in our office to collect a balance on their behalf of $767.18.On 05/09/2016, a notice was mailed to the address we have on file including Ms***'s right to dispute the balance.The address that we have on file that was provided by Verizon Wireless, and the address that was provided in this complaint are differentWe apologize Ms [redacted] did not receive our communication as we did not receive any information returned in the mail.In response to receiving this communication, Convergent Outsourcing has not reported our information to the credit bureausIf Ms [redacted] is stating that Convergent Outsourcing is appearing on her credit bureau, please have her provide a copy of the credit bureau showing Convergent Outsourcing so we may further investigate this matter.We are sorry to hear Ms [redacted] is having difficulty finding resolution.We have placed the account in a cease communication status.We will forward a copy of this complaint and our response to Verizon Wireless in an effort to help Ms [redacted] with resolution

Dear Ms [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Complaint: [redacted] I am rejecting this response because: I have never received any correspondence from PayPal that my account was in arrears Before filing the complaint with Revdex.com, I contacted PayPal on the day I filed this complaint and was assured that there were no records indicating there were problems with the account I have always kept the account current It is my opinion that something fraudulent is going on here as they were requesting I forward them funds to clear the matter.Sincerely, [redacted]

Revdex.com:I spoke to PayPal various times and confirmed that my account has a zero balanceAfter filing this complaint I was able to reach the collections department at PayPal and provided the account number on the collections letter Convergent Outsourcing sent to me At that time, PayPal confirmed that the account was for a different user, with a different name, address, and social security numberDespite this, I was targeted with an inquiry by Convergent Outsourcing into my credit and was pursued with a collections letterAs such, I had to file this complaint with the Revdex.comI have sent a Certified Return Receipt letter to both Convergent Outsourcing and PayPal detailing this information and requesting that no claim be incorrectly submitted to the credit agencies against my record, that the account be associated with the correct person, and that I not be contacted directly again for someone else's debtI have reviewed the response made by the business in reference to complaint ID [redacted] , and being that their letter indicates they have closed the account and returned it to PayPal I find that this resolution is satisfactory to me.? Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: "The phone number provided in this complaint of [redacted] did not locate any information in our systemIs this the phone number Mr [redacted] is receiving calls to?" Either that number or my toll free number : [redacted] "In this complaint, Mr [redacted] states that he keeps receiving calls from Convergent OutsourcingThere was reference to a phone number that is calling him in this complaint of 661-873-While attempting to investigate this matter we called 661-873-and received a personal voice mailThis number is not affiliated with Convergent Outsourcing" That call was from FebruaryYesterday(6/29) I received a call from 515-and today(6/30) one from 380-4172, both times the recorded message was : "This message is from convergent outsourcing, a debt collectorPlease return our call at 343-7890" Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBut, I did not receive anything from this said company at all I've never heard of this company before and [redacted] is not even on my credit report in which I monitor all of the time (weekly basis).Sincerely, [redacted] ***