Convergent Outsourcing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I must say that in lieu of the inappropriate and totally unsatisfactory treatment I received from several of the Convergent agents, this should be removed from my credit reports entirelyThat would mean to me that they are truly apologizing to me.? ?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBut, I did not receive anything from this said company at all I've never heard of this company before and [redacted] is not even on my credit report in which I monitor all of the time (weekly basis).Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: "The phone number provided in this complaint of [redacted] did not locate any information in our systemIs this the phone number Mr [redacted] is receiving calls to?" Either that number or my toll free number : [redacted] "In this complaint, Mr [redacted] states that he keeps receiving calls from Convergent OutsourcingThere was reference to a phone number that is calling him in this complaint of 661-873-While attempting to investigate this matter we called 661-873-and received a personal voice mailThis number is not affiliated with Convergent Outsourcing" That call was from FebruaryYesterday(6/29) I received a call from 515-and today(6/30) one from 380-4172, both times the recorded message was : "This message is from convergent outsourcing, a debt collectorPlease return our call at 343-7890" Sincerely, [redacted]

Please view the attached PDF file August 16, 2016Revdex.comP.O.Box DuPont, WA 98327Re: Case ID: [redacted] , [redacted] To Whom It May Concern,Convergent Outsourcing, Inc is attempting to investigate this complaintWith the information provided Iwas unable to locate an account in our system.We are unable to locate a Comcast account in our system with the name [redacted] ***.I also attempted to locate information with the address listed in the complaint and did not find any matching information.The phone number provided in this complaint of (***) [redacted] , also did not locate any information in our system.In this complaint, Mr[redacted] states that Convergent Outsourcing is reporting an account on his credit bureauTo locate the account in question and help resolve this matter, we need additional information to locate an accountPlease provide one or more of the following information.What is the Convergent Outsourcing account number, client account number or a full social security number?We appreciate the opportunity to respond.Respectfully, Sarah K***Compliance Representative

Complaint: [redacted] I am rejecting this response because: I have never received any correspondence from PayPal that my account was in arrears Before filing the complaint with Revdex.com, I contacted PayPal on the day I filed this complaint and was assured that there were no records indicating there were problems with the account I have always kept the account current It is my opinion that something fraudulent is going on here as they were requesting I forward them funds to clear the matter.Sincerely, [redacted]

Dear Mr***: Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K [redacted] Lead Compliance Rep

? To Whom It May Concem, Convergent Outsourcing, Inchas received Mr [redacted] complaintT-Mobile placed this account in our office to collect a balance of $on their behalf 12/22/On 01/19/2016, we mailed a validation notice to the address on the account, matching what was provided in this complaintThe validation notice included Mr [redacted] right to dispute the balanceOn 08/18/2016, we were advised that Mr [redacted] disputed a portion of the balance owedThe account was placed in a disputed status and the collection activity had been suspended so this matter may be investigatedMr [redacted] was advised that validation of the balance owed would be requested on his behalf from T-MobileConvergent Outsourcing believes it reported the account to the credit bureaus with both fair and accurate informationIn response to this complaint, we have closed the account in our office and returned the account to our client, T-MobileWe will request our information be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolutionIf Mr [redacted] has any further inquiries, please have him contact T-Mobile directly We appreciate the opportunity to respond

To Whom It May Concern, Convergent Outsourcing, Inchas received Ms [redacted] 's fraud disputeT-Mobile placed this account in our office on 10/27/This communication was the first notification we received that the account was disputed as fraud In response to receiving this information, Convergent Outsourcing has closed the account in our office and returned it to T-MobileWe did not report our information to the credit bureaus for this accountA copy of this information has bene sent to T-MobileWe do not own the account and therefore we cannot guarantee resolutionIf Ms [redacted] has any further inquiries, please have her contact T-Mobile directly We appreciate the opportunity to respond Respectfully, Mattie G**- [redacted] Compliance Representative

Complaint: [redacted] I am rejecting this response because:The debt is still not verified and I have still not received copies of any contracts with my signature on themIf Convergent Outsourcing agrees to delete the account from the Credit Bureaus I will gladly accept that as a satisfactory response Sincerely, [redacted]

To Whom It May Concern, Convergent Outsourcing, Inchas received [redacted] disputeCenturylink placed this account in our office 04/01/to collect a balance of $on their behalfTo date this is the first communication we have received from [redacted] notifying us of their dispute In response to receiving this communication, the account has been closed and returned to our client CenturylinkWe have not reported our information for the above referenced account to the credit bureausWe do not own the account therefore we cannot guarantee resolutionWe will forward a copy of this communication and our response to our clientIf [redacted] has any further inquiries please have them contact Centurylink directly, as we are no longer handling the accountWe appreciate the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as they do as they say and remove the collection.Sincerely, [redacted]

Convergent Outsourcing, Inchas investigated this complaintSprint placed this account in our office02/25/2013, to collect a balance of $on their behalfTo date,this is the first communication that we have received from Ms[redacted] in reference to this account.Upon investigating this complaint, we were unable to substantiate Ms***'s complaint that we have threatened to take legal action.Convergent Outsourcing does not find it has had any prior phone communication with Ms[redacted] and does not pursue legal action against consumers.In March of 2015, Sprint asked for a reconciliation of any accounts that reported to the credit bureausIn June the account was placed back on Ms***'s credit reportWe find the account is reporting both fairly and accuratelyThe statute of limitations for a written contract is five years in the state of Virginia.We do not find that this account is reporting past the statute of limitations.In response to this complaint, we see Ms***'s has stated she will not pay this balance The account has been placed in a cease communication status.We appreciate the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

well that werido because I have T-Mobile on my account right now it active so that's full of [redacted] . Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

: ***, [redacted] Case #: [redacted] Convergent account#: [redacted] Comcast account#: [redacted] To whom this may concern,Convergent Outsourcing Inchas investigated Mr***'s complaintComcast placed this account in our office 08/14/to collect $ on their behalf.To date this is the first communication we have had with Mr***.I have thoroughly investigated Mr***'s complaintConvergent Outsourcing records all calls for quality assurance purposes.There has been no outbound or inbound telephone contact with Mr***Convergent Outsourcing is unable to substantiate any of Mr***'s claims; perhaps Mr [redacted] is being contacted by another collection agency.In response to Mr.***'s complaint, we have closed the account from our office and returned the account to our clientWe have requested our information regarding the above mentioned account be removed from the credit bureausWe do not own the account therefore cannot guarantee resolution.We will forward a copy of this complaint and our response to ComcastIf Mr [redacted] has any further inquiries please have him contact Comcast, as we are no longer handling the account

Convergent OutsourcingInchas investigated Ms [redacted] 's complaintCenturyLink placed this account in our office 12/18/15, to collect a balance of $on their behalfWe are sorry to hear that Ms [redacted] has had a difficult time finding resolution.In response to receiving this information, the account has been closed from our office and returned to Century LinkWe will forward a copy of this complaint and our response to our clientIf Ms [redacted] has any further inquiries please have her contact CenturyLink directly, as we are not longer handling this account.Respectfully,Sarah K***Compliance Representative

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI find the company to be telling you a lie I have three children and they have reached out to them all numerous times if I need to print out my phone list I will and as for sprint I have yet to receive my final bill I have no idea how and where these charges have come from however I will accept this response Sincerely, [redacted] ***

Complaint: [redacted] THe original debt on my credit report has no account numberThe original debt is from Reliant Energy for $open date of 08/18/2013.I am rejecting this response because:Sincerely, [redacted] ***

Convergent Outsourcing, Inchas investigated Mr***'s complaint.Convergent Outsourcing only collects on balances placed in our office by our clientsWe do not attempt to scam consumersVerizon placed this account in our office on 02/25/16for [redacted] to collect a balance of$106.24.Our records indicate the account was placed in a cease communication status and phone numbers were removed on 03110/In our first phone call on 03/10/to Mr [redacted] ***, Mr [redacted] handed the phone to a female speaker who refused to verify or allowing us to speak to consumerShe told us not to callShe then terminated the conversationThe female contacted us a few moments later to reiterate no further calls were to be madeAt that point the account was placed in a cease communication status and phone numbers on account were removed after conversation with one of our managers