Convergent Outsourcing

Dear Mr***: Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K [redacted] Lead Compliance Rep

Complaint: [redacted] I am rejecting this response because: ? Convergent stated that there "are several factors that are used to identify and match the correct person to the accounts in our office, from name match, social security number match, date of birth match, etc" ? This may be true if the person who received the notice takes the time to call Convergent? However, there was NOTHING on the remittance asking the person to provide ANY identifying information if? mailed with a check? There were no instructions to include this information on their check? So in my opinion there is no way for Convergent to identify a payment made by the wrong person with the right name? ? There response is very polished but it is not true? This company is employing phishing techniques under a guise of legitimacy.? Sincerely, [redacted]

To Whom It May Concern,Convergent Outsourcing, Inchas received Mr [redacted] 's complaintT-Mobile placed this account inour office on 03/06/16, to collect a balance of $on their behalfTo date this is the firstcommunication we have received from Mr [redacted] notifying us that he disputes owing the balance.In this complaint Mr [redacted] states that Convergent Outsourcing is also known as DynamicRecoveryConvergent Outsourcing, Incis not Dynamic Recovery nor do we have any affiliation withthis companyUpon researching this complaint, we conducted a google searchWe found that thereis a company identified as Dynamic Recovery Solutions, LLC located in South Carolina.In response to this communication, we have closed the account in our office and returned it to ourclient, T-MobileWe will request our information be removed from the credit bureausIf Mr [redacted] has any further inquiries regarding this matter, please have him contact T-Mobile directly, as we areno longer handling the account.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Please view the attached PDF file August 16, 2016Revdex.comP.O.Box DuPont, WA 98327Re: Case ID: [redacted] , [redacted] To Whom It May Concern,Convergent Outsourcing, Inc is attempting to investigate this complaintWith the information provided Iwas unable to locate an account in our system.We are unable to locate a Comcast account in our system with the name [redacted] ***.I also attempted to locate information with the address listed in the complaint and did not find any matching information.The phone number provided in this complaint of (***) [redacted] , also did not locate any information in our system.In this complaint, Mr[redacted] states that Convergent Outsourcing is reporting an account on his credit bureauTo locate the account in question and help resolve this matter, we need additional information to locate an accountPlease provide one or more of the following information.What is the Convergent Outsourcing account number, client account number or a full social security number?We appreciate the opportunity to respond.Respectfully, Sarah K***Compliance Representative

Re: Case #: [redacted] ***, [redacted] Convergent Outsourcing account#: R- [redacted] PayPal, Incaccount#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas investigated Ms***'s complaintPayPal, Incplaced this account in our office 01/25/2016, to collect a balance on their behalfOn 02109/2016, Ms [redacted] spoke with an agent in our office and requested her phone number be added to our "do not call list" and advised that she did not believe the account to be hersI found that the agent failed to add Ms***'s number to our "do not call list'' and take the necessary steps to place the account in a fraud statusWe will ensure the agent will be counselled on this matter In response to Ms***'s complaint, we have added her phone number of 909-282-to our 'do not call list'We have closed the account from our office and returned it to our client, PayPal, IncWe have not reported the above referenced account to the credit bureausWe do not own the account therefore we cannot guarantee resolutionIf Ms [redacted] has any further inquiries please have her contact PayPal's customer support, at 1-877-380-referencing the client account number listed aboveWe appreciate the opportunity to respond

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I must say that in lieu of the inappropriate and totally unsatisfactory treatment I received from several of the Convergent agents, this should be removed from my credit reports entirelyThat would mean to me that they are truly apologizing to me.? ?

To Whom It May Concern, Convergent Outsourcing, Inchas received Ms [redacted] 's fraud disputeT-Mobile placed this account in our office on 10/27/This communication was the first notification we received that the account was disputed as fraud In response to receiving this information, Convergent Outsourcing has closed the account in our office and returned it to T-MobileWe did not report our information to the credit bureaus for this accountA copy of this information has bene sent to T-MobileWe do not own the account and therefore we cannot guarantee resolutionIf Ms [redacted] has any further inquiries, please have her contact T-Mobile directly We appreciate the opportunity to respond Respectfully, Mattie G**- [redacted] Compliance Representative

To Whom It May Concern, Convergent Outsourcing, Inchas received [redacted] disputeCenturylink placed this account in our office 04/01/to collect a balance of $on their behalfTo date this is the first communication we have received from [redacted] notifying us of their dispute In response to receiving this communication, the account has been closed and returned to our client CenturylinkWe have not reported our information for the above referenced account to the credit bureausWe do not own the account therefore we cannot guarantee resolutionWe will forward a copy of this communication and our response to our clientIf [redacted] has any further inquiries please have them contact Centurylink directly, as we are no longer handling the accountWe appreciate the opportunity to respond

Convergent OutsourcingInchas investigated Ms [redacted] 's complaintCenturyLink placed this account in our office 12/18/15, to collect a balance of $on their behalfWe are sorry to hear that Ms [redacted] has had a difficult time finding resolution.In response to receiving this information, the account has been closed from our office and returned to Century LinkWe will forward a copy of this complaint and our response to our clientIf Ms [redacted] has any further inquiries please have her contact CenturyLink directly, as we are not longer handling this account.Respectfully,Sarah K***Compliance Representative

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Convergent Outsourcing, Inchas investigated this complaintSprint placed this account in our office02/25/2013, to collect a balance of $on their behalfTo date,this is the first communication that we have received from Ms[redacted] in reference to this account.Upon investigating this complaint, we were unable to substantiate Ms***'s complaint that we have threatened to take legal action.Convergent Outsourcing does not find it has had any prior phone communication with Ms[redacted] and does not pursue legal action against consumers.In March of 2015, Sprint asked for a reconciliation of any accounts that reported to the credit bureausIn June the account was placed back on Ms***'s credit reportWe find the account is reporting both fairly and accuratelyThe statute of limitations for a written contract is five years in the state of Virginia.We do not find that this account is reporting past the statute of limitations.In response to this complaint, we see Ms***'s has stated she will not pay this balance The account has been placed in a cease communication status.We appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as they do as they say and remove the collection.Sincerely, [redacted]

: ***, [redacted] Case #: [redacted] Convergent account#: [redacted] Comcast account#: [redacted] To whom this may concern,Convergent Outsourcing Inchas investigated Mr***'s complaintComcast placed this account in our office 08/14/to collect $ on their behalf.To date this is the first communication we have had with Mr***.I have thoroughly investigated Mr***'s complaintConvergent Outsourcing records all calls for quality assurance purposes.There has been no outbound or inbound telephone contact with Mr***Convergent Outsourcing is unable to substantiate any of Mr***'s claims; perhaps Mr [redacted] is being contacted by another collection agency.In response to Mr.***'s complaint, we have closed the account from our office and returned the account to our clientWe have requested our information regarding the above mentioned account be removed from the credit bureausWe do not own the account therefore cannot guarantee resolution.We will forward a copy of this complaint and our response to ComcastIf Mr [redacted] has any further inquiries please have him contact Comcast, as we are no longer handling the account

Complaint: [redacted] THe original debt on my credit report has no account numberThe original debt is from Reliant Energy for $open date of 08/18/2013.I am rejecting this response because:Sincerely, [redacted] ***

? To Whom It May Concem, Convergent Outsourcing, Inchas received Mr [redacted] complaintT-Mobile placed this account in our office to collect a balance of $on their behalf 12/22/On 01/19/2016, we mailed a validation notice to the address on the account, matching what was provided in this complaintThe validation notice included Mr [redacted] right to dispute the balanceOn 08/18/2016, we were advised that Mr [redacted] disputed a portion of the balance owedThe account was placed in a disputed status and the collection activity had been suspended so this matter may be investigatedMr [redacted] was advised that validation of the balance owed would be requested on his behalf from T-MobileConvergent Outsourcing believes it reported the account to the credit bureaus with both fair and accurate informationIn response to this complaint, we have closed the account in our office and returned the account to our client, T-MobileWe will request our information be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolutionIf Mr [redacted] has any further inquiries, please have him contact T-Mobile directly We appreciate the opportunity to respond

Convergent Outsourcing, Inchas investigated Mr***'s complaint.Convergent Outsourcing only collects on balances placed in our office by our clientsWe do not attempt to scam consumersVerizon placed this account in our office on 02/25/16for [redacted] to collect a balance of$106.24.Our records indicate the account was placed in a cease communication status and phone numbers were removed on 03110/In our first phone call on 03/10/to Mr [redacted] ***, Mr [redacted] handed the phone to a female speaker who refused to verify or allowing us to speak to consumerShe told us not to callShe then terminated the conversationThe female contacted us a few moments later to reiterate no further calls were to be madeAt that point the account was placed in a cease communication status and phone numbers on account were removed after conversation with one of our managers

Complaint: [redacted] I am rejecting this response because:I spoke with convergent on two other occasions not referenced in the emailed responseThose were the instances where PFD was discussedOne associate told me they would submit for a review to their supervisor after it was paid, the 2nd associate VOLUNTEERED that "usually it's removed automatically a few months after it shows up as paid". That aside, I have another issue nowIn the PDF response that was sent to me regarding this issue, the name of another Convergent Client is included at the bottom! Clearly this is a form letter where the compliance representative simply copy and pastes individual information into the letter, but in this case they failed to remove the name of the last person that they sent this same response too!! This carelessness is unbelievableI can only assume that my personal information is at risk of being accidentally included in a response to yet another individualIn addition to filing a separate Revdex.com claim, I will be contacting the CFPB to lodge a privacy complaint against the creditor Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:The debt is still not verified and I have still not received copies of any contracts with my signature on themIf Convergent Outsourcing agrees to delete the account from the Credit Bureaus I will gladly accept that as a satisfactory response Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please note that I have never purchased anything that would result in a debt Thank you for placing my telephone number on your permanent Do Not Call list It will be lovely now, to be able to get unbroken sleep without the daily phonecalls from your company I appreciate your rapid response to this matter.Sincerely, [redacted]