Convergent Outsourcing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI find the company to be telling you a lie I have three children and they have reached out to them all numerous times if I need to print out my phone list I will and as for sprint I have yet to receive my final bill I have no idea how and where these charges have come from however I will accept this response Sincerely, [redacted] ***

well that werido because I have T-Mobile on my account right now it active so that's full of [redacted] . Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Dear Mr***, ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information ? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie [redacted] Compliance Representative

Complaint: [redacted] I am rejecting this response because: [redacted] illegally sold this account to Convergent Outsourcing in order to collect on an account that by law has been written off years ago, judgement was entered and the time to collect on this has expired I am no longer a resident in the state in which the collection activity was first initiated and have not been a resident of the State of New York for years.I will pursue any and all avenues legally available to me to cease any further collection activity and to ensure that this does not again negatively impact my credit score as although this is a different company, this matter was reported and removed from my credit report over years ago and should not be reported again Sincerely, [redacted] ***

Please view the attached PDF file Convergent Outsourcing, Inchas received Mr [redacted] request for validation [redacted] placed this account in our office on 07/06/2016, to collect a balance on their behalfTo date this is the first communication we have received from Mr [redacted] regarding this matter.In response to this communication, we have closed the account with [redacted] in our office and returned to our clientIf Mr [redacted] has any further inquiries regarding this matter please have him contact [redacted] directly.We appreciate the opportunity to respond

To whom this may concern,Convergent Outsourcing,Inchas investigated Ms [redacted] 's complaintWith the information provided we were unable to locate an account for a [redacted] or [redacted] Due to the vast number of account we are unable to identify an account using their first and last names.The address provided in this complaint did not locate an account in our office.To date, we do not have any record of a cease communication being received by any method with the Information providedI was able to locate an account with the phone number provided in this complaint; however the information was for a different personWe have added the phone number provided [redacted] to "do not call list'' This phone number was marked bad on 02/03/2016,as we were advised it was the incorrect number to reach the party we were asking for.In response to this complaint,we have added the number of [redacted] to our "do not contact'' listTo have phone numbers being called in error removed from our system, Convergent Outsourcing,Inc has a Do Not C'DII Une at 1-855-728-9701or on our website at www.convergentusa.com.If we attempted to reach a [redacted] or [redacted] via phone or address please ask them to provide us with additional Information so we may investigateThis Information would include the address they received the letter at or phone number they received calls to other than the [redacted] ***

Re: Case # [redacted] ***, [redacted] Convergent Account# R- [redacted] Comcast Account# [redacted] To whom this may concern, Convergent Outsourcing, Inchas investigated Ms***'s complaintOur client, Comcast placed the account in our office on 02/16/to collect a balance of $on their behalf On 02/26/2016,Mrs.***'s husband contacted someone in our office and informed us at that time the account was believed to be fraudulentThe account was placed in a disputed statusCollection activity was suspendedOn 02/29/a fraud packet was mailed to the address on fileWe are sorry to hear that Mrs [redacted] may be a victim of fraudIn response to receiving this information, we have closed the account in our office and return it to our client ComcastWe do not own the account therefore, we cannot guarantee resolutionIf Mrs[redacted] fills out and returns the fraud packet, we will forward it to our client in an attempt aiding in resolutionWe have not reported our information to the above referenced account to the credit bureausWe will forward a copy of this complaint and response to our clientIf Mrs [redacted] has any further inquiries please have her contact Comcast directly, as we are no longer handling the accountThank you for the opportunity to respond

Dear Ms [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H [redacted] Compliance Representative

Please view the attached PDF file Convergent Outsourcing, Inchas received Mr [redacted] 's disputeOn 04/20/2016, Dish Network placed this account in our office to collect a balance of $on their behalfTo date this is the first communication we have received from Mr [redacted] notifying us that he disputes owing a balance.In response to receiving this information,we have ceased communication and notified our client, Dish Network.We will request our information be removed from the credit bureaus.We do not own the account and therefore cannot guarantee resolutionIf Mr [redacted] has any further inquiries, please him contact Dish Network directly

Now that you see its on my Experience report what other lies,are you going to tell? It's on all of my credit reports I sent you a copy of a recorded call with [redacted] and they verified that I don't owe them at all

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am satisfied with the removal of this information from my credit reportI will await to be contacted by email from Comcast Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response for multiple reasons First, it ignores the fact that Convergent Outsourcing called me dozens of times prior to yesterday on July Second, although Convergent Outsourcing says it is “unable to substantiate” my claim that it would stop calling if I provided my personal information to confirm I was not its intended target, it curiously does not dispute that I in fact provided this information to Convergent Outsourcing Given my undisputed chagrin with Convergent Outsourcing does it really think I gladly would have volunteered such information if I did not feel as if I were being extorted into doing so to stop the harassing telephone calls? Finally, Convergent Outsourcing apparently calls the wrong person with the same name quite frequently because on its website's homepage is a "consumer assistance" link about whether it's "calling in error." (And yes, I've taken a screen grab although I have not attached it.) If Convergent Outsourcing offers corrective action to aggrieved consumers on its homepage, I submit it frequently is "calling in error" due to inadequate safeguards in its job to find purported debtorsConvergent Outsourcing must agree to develop better compliance procedures to ensure it is calling the appropriate party

To Whom It May Concern,Convergent Outsourcing has received [redacted] ***'s request for validation [redacted] placed thisaccount in our office on 03/25/2016, to collect a balance of $on their behalf.We have sent four validation notices to the email address on file [redacted] .The emails were opened using the last four numbers of the social security number on this account.These notices included Mr***'s right to dispute the balance owedTo date, this is the firstnotification we have received on behalf of this account notifying us, that Mr [redacted] disputes theaccount.Convergent Outsourcing has requested the billing statements from [redacted] Once we receive thesethey will be mailed to Mr***'s addressConvergent Outsourcing has closed this account with ouroffice and returned it to our clientWe will request that our information for this account be removedfrom the credit bureausIf Mr [redacted] has any further questions regarding this account he maycontact [redacted] directly as we are no longer handling the account.We appreciate the opportunity to respond.Respectfully,Mattie G [redacted] Compliance Representative

To Whom It May Concern,Convergent Outsourcing has received Mr [redacted] 's complaintWe recently responded to a similar complaint Mr [redacted] filed through the Consumer Financial Protection BureauOur response in this matter remains the sameWe have attached the response made to the Consumer Fiinancial Protection Bureau on 03/1412017, an explanation of the account provided by T-Mobille, as well as validation of the balance owed.Convergent Outsourcing is no longer handling this accountShould Mr [redacted] have any further inquiries regarding this matter, he may contact T-Mobile directly.We appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H [redacted] Compliance Representative

Re: ID # [redacted] , ***Convergent account#: [redacted] Worldwide Asset Purchasing II, LLC account#: [redacted] Debt description: Bank of America NA, USATo Whom It May Concern,Convergent Outsourcing, Inchas investigated this complaint Worldwide Asset Purchasing II, LLC placedthis account in our office 05/28/2015, to collect a balance on their behalfTo date we have mailed twonotices to the address matching what was provided in this complaint.In Ms [redacted] 's complaint she states that Convergent Outsourcing has not provided her with the name ofthe original creditorAttached is the most recent notice mailed to Ms [redacted] on 06/06/This noticelists the original creditor as Bank of America, NA, USAThis communication also included Ms [redacted] 'sright to dispute the balanceTo date this is the first communication we have received from Ms [redacted] ,indicating that she believes the account to be fraudulent.In response to receiving this information, Convergent Outsourcing has ceased communicationWe havenot reported our information to the credit bureausWe will forward a copy of this complaint and ourresponse to our client.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Dear Mr [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H [redacted] Compliance Representative

Dear Mrs***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, and look forward to it being removed from credit reported Sincerely, Whitley C [redacted]

Complaint: [redacted] I am rejecting this response because:I have no debt with Verizon, my position stays the same.... Sincerely, [redacted] ***