Convergent Outsourcing

Complaint: [redacted] I am rejecting this response because: Again, they can't run my credit reportAfter looking into this more, this account was closed over + years agoWhy would they have access to my private information? This happen multiple occasions, and they never sent me mail about a debt, until they called recentlyWhich they deny calling! I'm sure they have me recorded telling them to stop f calling me! My phone would ring off the hook! It is very deceptive, and I would like an explanation! Their company pulls credit reports, to do nothing? So are they scamming me or scamming the company who hired them? Maybe they do this to show they are working to collect a closed account? I am insulted that they think I have nothing better to do than deal with their liesDeny, deny, denyTheir company denies contact, or multiple inquiries on my credit reportSo after all this time, why would I take the steps to find out who they were? Everyone is scared of credit fraud, and should beNow my personal information can be passed aroundMy medical information is harder for me to get, than any company who wants to look at my financials. Sincerely, [redacted]

My apologies please view the attached PDF file Convergent Outsourcing, Inchas received [redacted] dispute [redacted] placed this account in our office on 11/10/2016, to collect a balance of $on their behalfTo date this is the first communication we have received on behalf of this account, notifying us that [redacted] disputes owing a balance.On 11/1412016, the account was closed in our office and returned to [redacted] per their requestWe have not reported the above referenced account to the credit bureausIf [redacted] has any furtherinquiries regarding this matter, please have him contact [redacted] directly as we are no longer handling the account.We appreciate the opportunity to respond

Dear Mrs [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H [redacted] Compliance Representative

Complaint: [redacted] I am rejecting this response because: I do not have a landline with Verizon The account number referenced on the collections account, is for cellular service The bill mentioned, covered the period when my service began with Verizon Wireless The only other relationship I have had with Verizon, is for internet service The account was closed with a $balance, when I moved More so, the account number provided by the collections agency, is my current Verizon wireless account and not for that internet service.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I have not been able to make contact with [redacted] via phone or text because they keep asking for a phone number, and I do not have a phone number associated with the account; in addition, I never received a bill from [redacted] , just a collection notice from Convergent...Do they have the phone number associated with the account? And When was services supposedly used? [redacted] is associated with [redacted] but they will not address anything...they referred me to call [redacted] ...I have attempted to contact them many times and will continue to try...Perhaps I should bring a claim against [redacted] ?Sincerely, [redacted]

Re: ***, [redacted] Case ID #: [redacted] Convergent Outsourcing account#:T- [redacted] Dish Network account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas investigated this complaint Upon investigating this complaint, I was unable to locate an account in our office for a pay day loan as Mr [redacted] has referenced in his complaint I was able to locate an active account in our office for Dish Network with a balance of $147.68, placed in our office 3/29/by our clientI was unable to substantiate Mr***'s claims that he has asked us not to call himI was not able to find any prior contacts made with Mr***.I was unable to substantiate the claim made by Mr[redacted] that we have threatened him with jail time or court fee as we do not have prior phone contact with Mr***, nor do we pursue consumers with legal actionWe are unable to substantiate Mr***'s claims that we call 30-times a dayWe have attempted to reach Mr [redacted] at the phone number provided in this complaint, however we have not attempted to reach him more than once a dayIn response to this complaint, we have added Mr.***'s phone number of [redacted] to our "do not call list"We have placed the account for Dish Network in a cease communication statusWe appreciate the opportunity to respondRespectfully,

Convergent Outsourcing, Inchas received Ms [redacted] 's dispute and complaintT-Mobile placed thisaccount in our office on 10/27/2016, to collect a balance of $on their behalf.Convergent Outsourcing was first notified of Ms [redacted] 's dispute on 03/09/2017, when we receivedan email from her, disputing the account as fraudThe account was placed in a disputed status andcollection activity was suspended.On 03/21/2017, we received statement copies from T-Mobile validating the balance owedThisinformation was mailed to Ms [redacted] on 3/21/Additionally on 03/22/2017, we also mailed afraud packet to Ms [redacted] , in the event she wanted to file a fraud claim with T-Mobile on behalf ofthe account.On 03/25/2017, Convergent Outsourcing requested our information be removed from the creditbureaus.In response to receiving this communication from your office, Convergent Outsourcing has closed theaccount and returned it to T-MobileIf Ms [redacted] has any further inquiries regarding this matter,please have her contact T-Mobile directly.We appreciate the opportunity to respond

Dear Ms [redacted] -***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear Mr [redacted] Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Dear Ms [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease be advised, should Convergent Outsourcing contact me about an unpaid debt that I do not know, I will go to the police with names and dates and file an official report Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: What are the dates of the said (2) validation correspondences to dispute and may copies be providedI think this is an Error on the part of [redacted] orsome type of scam.Again, it is my opinion that many years have since past from my involvement with DirecTVand I have not been billed by [redacted] for anything in many years and I find this claim to be incorrect.it is possible that [redacted] is taking advantage of the fact that customers may or may not retain past documentation on Control Box returns and using that in an unfair fashion to get more money from previous customers like myself Sincerely, [redacted]

Dear MrC [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

To Whom It May Concern,Convergent Outsourcing, Inchas received Ms [redacted] 's disputeT-Mobile placed this account in ouroffice on 06/12/16, to collect a balance of $on their behalfWe are sorry to hear Ms [redacted] has had difficulties reaching someone in our office.In response to this communication, we have closed the account in our office and returned it to ourclient, T-MobileWe have not reported our information for the above referenced account to the creditbureausIf Ms [redacted] has any further inquiries regarding this matter, please have her contact TMobiledirectly, as we are no longer handling the account.We appreciate the opportunity to respond.Respectfully, Sarah K***

To Whom It May Concern,Convergent Outsourcing, Inchas received Mr [redacted] 's complaintT-Mobile placed this accountin our office on 11/19/2016, to collect a balance of $on their behalf.Upon researching Mr [redacted] 's allegation that our agent provided inaccurate information the callon 1/26/was reviewedWe were able to identify that the agent did initially advise Mr [redacted] that if he made a partial payment, it would prevent the account from being reported to his creditTheagent did however, correct herself and provide Mr [redacted] with the correct information, andapologize for her errorWe do apologize for any inconvenience this may have caused.Convergent Outsourcing has not reported the above referenced account to the credit bureausWehave closed this account in our office and returned it toT-MobileIf Mr [redacted] has any furtherinquiries please have him contact T-Mobile directly.We appreciate the opportunity to respond.Respectfully,Sarah K***

Re: ***, ***Complaint ID #: [redacted] To Whom It May Concern,Convergent Outsourcing Inchas received Mr***'s complaintWithin the complaint Mr [redacted] statedwould like us to cease communication to him and his residenceMr [redacted] also stated he would like toreceive information validating the debt he is being contacted about.Our company has placed the telephone number ***-***- [redacted] on our companies do not call listOurcompany would be more than happy to request validation on behalf of Mr***In order to do so, ourcompany would need Mr [redacted] to provide the name of the original creditor and the amount of the debtto further assist with this matter.If Mr [redacted] requires more telephone numbers to be placed on our "do not call list," please have himcontact us on our website at http://www.convergentusa.comOr via telephone number 800.444.8485.We appreciate the opportunity to respond Respectfully,Nicholas W***Compliance representative

Please view the attached PDF file August 16,2016Revdex.comP.0.Box 1000DuPont,WA [redacted] To Whom t May Concern,Convergent Outsourcing has received [redacted] fraud dispute and request that we cease communicationWe are sorry to hear that [redacted] may have been a victim of fraud[redacted] placed this account in our office on 12/28/2011,to collect a balance of $on their behalfWe have mailed three notices to [redacted] at the same address provided in this complaintThese notices induded [redacted] right to dispute the balanceTo date this is the first communication we have received trom [redacted] notifying us that he believes the account to be fraudulent.In response to this communication, Convergent Outsourcing has ceased communication as requestedOur trade line was requested to be removed from [redacted] credit bureau on 08/01/2015.We do not own the account and therefore cannot guarantee resolution.To ensure this matter is resolved please have [redacted] contact [redacted] directly.We appreciate the opportunity to respond

Complaint: [redacted] I am re**cting this response because: They are playing in my face, asking for personal information this is annoying how is it you act like you can't find your fake account with my name but you have the audacity to report on my credit report - [redacted] ! I provided the information to you my first and last name, that is enough to verify the 'account' you put on my credit report - it didn't list acct #I will not provide you any personal information I don't know who you are or why you are on my credit report! *** Sincerely, Dr [redacted] ***

Dear Ms [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response