Convergent Outsourcing

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, and look forward to it being removed from credit reported Sincerely, Whitley C [redacted]

Complaint: [redacted] I am rejecting this response because:the number I gave you may not be the one they are callingWe have two business numbers so it's probably [redacted] Submit this number and tell them to quit harassing me on my job pleaseSincerely, [redacted]

Re: [redacted] , [redacted] Case#: [redacted] Convergent account #:R- [redacted] Midnight Velvet account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas investigated Mr [redacted] 's complaintWe recently responded to a complaint received in regards to a payment that we had misapplied to this accountIn our response we explained that the payment that was misapplied to this account would remain posted to this account so he would not have a balance owingThe account we should have posted the payment to was paid off by ConvergentThis was done at our expenseWe are unclear what the issue is with the Midnight Velvet account as the account does not have a balance owingOur position remains the sameI have attached the previous response that was provided to the Revdex.com on 02/10/Mr [redacted] may consider this response an acknowledgment that the Midnight Velvet account placed in our office on 01/13/2014, with a balance of $for account the number [redacted] has been paid in fullConvergent Outsourcing can also confirm the account placed in our office by Swiss Colony 01/1312014, with a balance of $with an account number of [redacted] , has been paid in full ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Please view the attached PDF file Convergent Outsourcing, Incis attempting to investigate this complaintWith the information provided I was unable to locate an account in our system.Due to the vast number of accounts in our system that match the name [redacted] , we are unable to positively deduce the account in question with the information provided.I also attempted to locate information with the address listed in the complaint and did not find any matching information.The phone number provided in this complaint of [redacted] , also did not locate any information in our system.In this complaint, [redacted] states that she is receiving calls from Convergent OutsourcingTo further investigate this matter we need additional informationPlease have [redacted] provide the telephone number the calls are being received at, so that we may place it on our "do not call' list.I have placed the number in this complaint of [redacted] to our "do not call list" to ensure we do not call this numberTo have phone numbers being called removed from our system, Convergent Outsourcing, Inchas a Do Not Call Line at [redacted] or our website at www.convergentusa.com.We appreciate the opportunity to respond and apologize for any inconvenience

Dear Ms [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H [redacted] Compliance Representative

To Whom It May Concern,Convergent Outsourcing, Inchas received [redacted] disputeWe received a similar dispute made by [redacted] to the Consumer Financial Protection bureau on 12/27/[redacted] placed this account in our office on 10/30/2016, to collect a balance on their behalfThe information reported to the credit bureaus on behalf of this account, is believed to be reported with bothfair and accurate information.The validation notice mailed to [redacted] address on 11/21/included her right to dispute the balance owedThe first communication we had received on behalf of this account was the complaint made to the [redacted] [redacted] has provided our office with an explanation of [redacted] account, as well as statement copiesThis information has been attached for [redacted] reference.In response to the complaint [redacted] made to the Consumer Financial Protection Bureau,we closed the account in our office and returnedit to our client, [redacted] We will request our information be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolutionIf [redacted] has any further inquiries, please have her contact [redacted] directly.We appreciate the opportunity to respond[redacted] Collection Agency: Convergent Outsourcing IncOutstanding Balance: $[redacted] records confirm that [redacted] activated service on December 6, and was subscribed to [redacted] 's Classic Family Unlimited Talk and Text rate plan for $per month for two lines of service plus applicable taxes per month? Additionally, [redacted] was subscribed to [redacted] 's 5GB High Speed Data feature for $for each of the two mobile numbers per month plus applicable taxesIt is important to note that this mentioned rate plan was a promotional rate plan that required a two year contact? As such, [redacted] contract was set to expire on December 6, [redacted] records indicate that [redacted] has had a rolling past due balance since the bill production date of July 21, 2012.On October 5, the mobile number ending in was canceled when it was ported to another carrier? [redacted] 's billing cycle ran from the 21st of one month to the 20th of the following month? Pursuant to [redacted] policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, [redacted] was billed through October 20, Additionally, as this was prior to the end of the contractual? agreement, [redacted] 's account was assessed an early termination fee in the amount of? $plus applicable taxes? Please be advised that this left the mobile number ending in [redacted] active on the account.Pursuant to [redacted] Terms and Conditions, anytime an account carries a past due balance, it may be subject to suspension and or cancellation? [redacted] 's account was suspended for non-payment on October 3, and canceled on October 28, As this was prior to the contractual agreement, [redacted] 's account was assessed an additional early termination fee in the amount of $plus applicable taxes[redacted] final billing statement was generated in the amount of $1,lfor monthly service charges from June 21, through October 3, 2012, late fees, restore from suspension fees, a returned payment fee, and two early termination fees plus applicable taxes.As a result of continued non-payment, on December 24, the account was forwarded to a third-party collection agency, [redacted] **cA collection fee in the amount of? $was assessed to the account bringing the balance to $1,On August 28, the account was transferred to [redacted] ***On October 11, the account was transferred back to [redacted] **.Please be advised that on March 24, and April 21, 2014, payments totaling $were remitted to [redacted] account bringing the balance to $872.41.? On November 18, the account was transferred to [redacted] ***On October 26, the account was transferred to [redacted] and on November 1,the account was transferred to Convergent Outsourcing Inc.Please note that the collection fee of $was removed from the account on December 28, bringing the balance to $It is [redacted] 's position that the balance is valid and owed

Complaint: [redacted] I am rejecting this response because: [redacted] I do not have an account from [redacted] with that account number- I have a bill that shows I am paid up & currentYou got the wrong guy

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have not received a call from Convergent in daysI expect this will continue and all calls will cease permanently and this is not a temporary solution onlyI will certainly reopen a new case if does continue after a temporary hold.Sincerely, [redacted] **

Dear Ms [redacted] Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

May11, Revdex.comP.OBox 1000DuPont, WA Re: Complaint ID #: [redacted] , [redacted] ***To Whom It May Concern,Convergent Outsourcing, Incis attempting to investigate Ms [redacted] 's complaint We are unable tolocate information for Ms [redacted] with the information provided in this complaintIn this complaint Ms [redacted] states that Convergent Outsourcing has been making inquiries on hercredit bureauInquiries to the credit bureaus are only able to be viewed by the consumer, and do notaffect their credit rating.I was unable to locate an account in our system with the name provided, address or telephone number.In order to locate the account we were making inquiries on and investigate this complaint, please haveMs [redacted] provide Convergent Outsourcing with one of the following, the full social security number,Convergent Outsourcing account number or client account number.We appreciate the opportunity to respond Respectfully,Sarah K***Compliance Representative

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G [redacted] Compliance Representative

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G [redacted] Compliance Representative

Convergent Outsourcing, Inchas investigated Mr [redacted] disputeDirecTV placed thisaccount in our office 03/02/to collect a balance on their behalfOn 03/04/2015, we mailed avalidation notice to the address that is provided in this complaintTo date this is the firstcommunication we have received notifying us that Mr [redacted] believes the account to befraudulent.In response to receiving this information, we have closed the account in our office and returnedit to DirecTVWe are sorry to hear Mr [redacted] may have been a victim of fraudWe haverequested our information be removed from the credit bureausWe do not own the account andtherefore cannot guarantee resolutionMs [redacted] may file a fraud claim directly withDirecTV by visiting www.directv.com/notmyaccount or calling 1-800-860-Ext 0120.We appreciate the opportunity to respond Respectfully, Sarah K***

Complaint: [redacted] I am rejecting this response because: Jason W [redacted] LIED LIED LIED He REMOVED me from the system BEFORE MsSarah investigated this complaint Jason W [redacted] did in fact email me a copy of a report sent to Experian and TransUnion indicating REMOVAL of a collection that was ACTUALLY PAID IN FULL to the Medical Provider: Cora Health ServicesI have a copy of the FORM Jason W [redacted] emailed me; however, due to COMPROMISING my SOCIAL SECURITY NUMBER, I do NOT NOW OR EVER send my Social Security Number via email in an unencrypted and unsecured email To ask me to send MsSarah my Social Security Number would FURTHER jeopardize my identity and compromise my person, which is the original basis for the complaint with Revdex.com Commercial Recovery Services has absolutely ZERO (0) concern for ID THEFT, simply by asking me to send them my SS# again in an email To ask me to provide my SS# to Revdex.com is unconscienably ignorant, which would leave me totally open to ID THEFT once AGAIN This company has low ratings, and is NOT ever to be Trusted Sincerely, [redacted]

Dear Mr [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G [redacted] Compliance Representative

Convergent Outsourcing, Inchas received Ms [redacted] 's dispute and complaintT-Mobile placed thisaccount in our office as a pre-collection account on 03/18/to collect a balance of $on theirbehalf.Upon investigation of Ms [redacted] 's complaint, that our agents advised her to "just pay it"; the callsfrom 03/28/were reviewed.We found on 03/28/2017, Mr [redacted] contacted our office three timesAt no time, on any of the calls,did our agents request for payment on behalf of this account.The agents advised Mr [redacted] that the account was placed in a disputed status and the collectionactivity had been suspendedMr [redacted] was also advised, that we do not report pre-collectionaccounts to the credit bureau.In response to receiving this communication from your office, Convergent Outsourcing has closed theaccount and returned it to T-MobileIf Ms [redacted] has any further inquiries regarding this matterplease have her contact T-Mobile directly.We appreciate the opportunity to respond

Dear Mr. [redacted] ,Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If... we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response. Respectfully submitted, Sarah K***Lead Compliance Rep

Complaint: [redacted] I am rejecting this response becauseI am sending this on behalf of [redacted] Attached please find a copy of Convergent's May 22, correspondence to you, the Revdex.com of DuPont, WA, and a copy of the latest June 8, correspondence to [redacted] from Convergent.Mr [redacted] is still requesting assistance for the fake collection effort against him by Convergent Outsourcing, Inc.Mr [redacted] 's original request for assistance from the Revdex.com was submitted on 05/16/2017.Mr [redacted] states:The account in question was not and is not mineConvergent cannot demonstrate it was or is my account and the stated origin of the account in question is more than years old, March 2007, which I understand that even under the most stringent state collection laws, collections are to end after years, so it seem that Convergent is simply running after dollars it may not be legally entitled to collect from anyoneThe chronology of is as follows: May 1, 2017: I received a collection notice from Convergent.May 8, 2017: I responded to Convergent disputing the validity of the debt and requested proof it was my account.May 18, 2017: Convergent responds stating I requested a fraud package from Sprint and include Sprint bills dated March 7, 2008, April 7, and May 7, None of the items demonstrate the account is mineNo copy of a contract or other ‘sign-up’ document is furnished.May 22, 2017: Convergent responds to the Revdex.com that “information for this account was requested to be removed from the credit bureaus on October 11, 2014.”May 23, 2017: I again request proof from Convergent the account is mine.June 8, 2017: I received correspondence from Convergent stating “This debt is valid, attached is verification of the debt” and the attachments are Sprint bills addressed to [redacted] of [redacted] dated June 24, July 24, and August 2014, with a different account number and telephone number for the other bills sent to me This is not my debtNeither Convergent nor Sprint can demonstrate or prove it is my debtI want my name and credit cleared of this issuePlease help me rectify this issue, remove this debt as being attached to me, and have Convergent stop contacting me.Thank you, [redacted] [redacted]

Re: [redacted] , [redacted] Case #: [redacted] Convergent account#: T- [redacted] T-Mobile account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas received Ms [redacted] disputeT-Mobile placed this account in our office on 12/26/to collect a balance of $on their behalfOn 01/04/2016, a validation notice was mailed to Ms [redacted] at the address we had on fileIt appears from the information provided in this dispute, that the apartment number that we had on file at that time was not correctIn response to Ms [redacted] dispute, we have closed the account in our office and returned it to our client, T-MobileWe have requested our information be removed from the credit bureausWe do not own the account therefore we cannot guarantee resolutionIf Ms [redacted] has any further inquiries, please have her contact T-Mobile directly as we are no longer handling the accountWe appreciate the opportunity to respond

Dear Mr [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H [redacted] Compliance Representative