Convergent Outsourcing

Dear Ms [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K [redacted] Lead Compliance Rep

Dear Ms [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie Gann-Harris Compliance Representative

Convergent Outsourcing, Inchas received Mr [redacted] 's dispute with Comcast placed this accountin our office on 10120/2016, to collect a balance of $on their behalf.On 01/24/2017, Mr [redacted] spoke with an agent on our office, he advised that us that he disputedthe balanceThe account was placed in a disputed status and collection activity was suspendedOn02/09/2016, we mailed Mr [redacted] a letter requesting additional information in order to assist himwith his stated dispute.On 03/06/2017, Mr [redacted] emailed our office with additional information pertaining to his dispute.On 03/07/2017, we obtained validation of the balance owed from ComcastThe documentation of thebalance was mailed to Mr [redacted] .03/2112017, Mr [redacted] emailed our office requesting that we cease communicationThe accountwas placed in a cease communication status.This account has been closed in our office and returned to our client, ComcastWe did not report theabove referenced account to the credit bureausWe do not own this account and therefore cannotguarantee resolutionShould Mr [redacted] have any further inquiries regarding this matter, he maycontact Comcast directly.We appreciate the opportunity to respond

Complaint: [redacted] I am rejecting this response because:I will just take legal action regarding thisI have tried to be civil & requested a copy of a contract with my signatureIf sprint hired you, you should have everything I'm requestingI'm very disappointed in the way your company conducts businessIt is very unprofessionalThe information I requested hasn't been provided therefore it's obviously unverifiable. Sincerely, [redacted]

Re: Case # [redacted] Convergent Outsourcing, IncAccount #: S- [redacted] Debt Description: [redacted] To whom it may concern, Convergent Outsourcing, Inchas investigated Ms [redacted] complaintThe referenced account was placed in our office 12/21/to collect $1,on behalf of [redacted] In response Ms [redacted] complaint, Convergent has ceased collection activityOur records indicate that Convergent has not reported the above mentioned account to the credit reporting agenciesWe suggest Ms [redacted] contact ( [redacted] if she has any further inquiriesThank you for the opportunity to respond Respectfully,

Complaint: [redacted] I am rejecting this response because:As you can see by the attachments, the payment was the first of payments which was opportunity #that THEY requestedSo yes, I only paid 30.92, but it was the FIRST of paymentsPlease do the math here, this is not complicatedWhen someone responds to your offer, then you follow through on your end of the dealThank you for admitting that you received the paymentIt is clear now that you are at fault for breaking the dealIf you would like to receive another payment, then you need to remove it from my credit bureaus, and I will pay the balance as I agreed to do in the first placeI have held up my end of the deal, please try to be grownups here, and do the RIGHT thing Sincerely, [redacted]

Please view the attached PDF file ConvergentAugust 12,2016Revdex.comP.O.Box DuPont,WA 98327Re: [redacted] , [redacted] Complaint l.D.#: [redacted] Client Client Account # Date Placed Convergent Account # Amount owedComcast [redacted] 06/30/R- [redacted] $635.08T-Mobile [redacted] 06/17/T- [redacted] $343.36T-Mobile [redacted] 01119/T- [redacted] $To Whom It May Concern,Convergent Outsourcing, Inchas received Ms [redacted] 's complaintOn 06/30/2014, Comcast placed an account in our office to collect a balance of $ontheir behalf.To date,this is the first communication we have received on this account requesting validation of the balanceIn response to this communication we have closed the account in our office and returned it to ComcastConvergent Outsourcing requested any negative reporting be removed from the credit bureaus on 09/13/2015.While investigating this complaint Ms [redacted] also indicates that she had called and spoke with an agent in our officeWhile investigating this complaint we were unable to substantiate Ms[redacted] complaint as we do not have record of any verbal communication received on any of these accounts.If Ms [redacted] has any further inquiries regarding the Comcast account, please have her contact Comcast directly as we are no longer handling the account.T-Mobile placed two accounts for Ms [redacted] in our office.The first account for T-Mobile was placed in our office on 06/17/2013, to collect a balance of $on their behalf.On 12131/2013, we received a credit bureau disputeThe account was placed in a disputed status and the collection activity had been suspended.On 01/0412014, we requested our negative trade line for this account be removed from the credit bureaus.The second T-Mobile account was placed in our office 01/19/2015,to collect a balance of $To date,this is the first communication we have received on this account requesting validation of the balance.On 08/29/2015, we requested our negative trade line for this account be removed from the credit bureaus.In response to this communication, we have closed both T-Mobile accounts in our office and returned them to our client, T-MobileWe will forward this communication and our response to our clientIf Ms [redacted] has any further inquiries please have her contact T-Mobile directly.We appreciate the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Convergent Outsourcing Inchas investigated [redacted] 's complaint DirecTV placed this account in our office 10/06/to collect $543.15on their behalfTo date,this is the first communication we have received on this account notifying,Convergent Outsourcing that this account is believed to be fraud.It seems from the information received in the complaint they may be experiencing identity theft/fraudWe suggest that Mindaugas Lekarauskas contacts DirecTV's fraud department at{800) 860-ext.***.In response to receiving this information, we have closed the above account from our office and returned it to our client.We have requested our information be removed from the credit report.If there are any further inquiries, please contact DireclVto ensure this matter is resolvedConvergent is no longer handling this account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I will put an eye in my credit report to make sure the bureau remove take action after the letter submitted by Convergent Outsourcing Sincerely, [redacted]

Dear Ms [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Convergent Outsourcing, Inchas investigated Ms***'s complaintPayPal, Incplaced this account in our office to collect a balance on their behalf.To date this is the first communication we have received on this account from Ms***, indicating that she believed the balance to be fraudulent.In response to Ms***'s complaint, we have closed the account from our office and returned it to our clientWe do not own the account there fore we cannot guarantee resolution.If Ms [redacted] has any further inquiries please have her contact PayPal's customer support at 1-877-380-referencing the client account number listed above

To Whom It May Concern,Convergent Outsourcing, Inchas received Mr [redacted] 's communication through the Better BusinessBureauThis account was placed in our office on 1/24/2017, to collect a balance of $on behalfof Figi's.In response to receiving this communication from the RevDex.com, we have closed thisaccount in our office and returned it to our clientWe have not reported our information for the abovementioned account to the credit bureausIf Mr [redacted] has any further inquiries regarding this matterhe may contact Figi's directly.We appreciate the opportunity to respond.Respectfully,Sarah K***Lead Compliance Representative

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will follow up with the original creditor now that the information has been forwarded to it Thank you for your assistance when I could not get anywhere on my own

Convergent Outsourcing, Inchas investigated Mr***'s complaintOn 9/11/2015, [redacted] placed this account in our office to collect a balance of $on their behalf.Our company policy is to ensure that we are speaking to the correct party so that we do not disclose personal information to the incorrect party.Mr [redacted] declined to provide any information as he believed this to be a scamConvergent Outsourcing onlycollect on balances placed in our office by our clientsWe do not attempt to scam consumers.Upon investigation of Mr***'s complaint, I have reviewed the phone calls on 10/20/2015,10/27/and 11/05/for this accountI have found,at no point in these phone calls was Mr [redacted] denied the ability to speak with a managerOn 10/27/2015, Mr [redacted] did advise the agent not to contact that number again and requested a managerOn10/27/the number [redacted] was placed on our "do not call list"The agent asked Mr [redacted] to hold while the supervisor became availableAt that time Mr [redacted] said he believed the call to be a scam and decline to stay on the phone.In response to receiving this information, the account has been closed from our office and returned to [redacted] We do not own the account and therefore, cannot make any guarantees.We will forward a copy of this complaint and our response to our clientIf Mr [redacted] has any further inquiries please have him contact [redacted] 's customer support at 1-877-380-6578, referencing the above [redacted] account number

**Attachments redacted by Revdex.com stafConvergentJanuary 5, 2017Revdex.com [redacted] ***Re: [redacted] , [redacted] Complaint ID #: [redacted] Convergent Outsourcing account #: [redacted] Sprint account #: [redacted] To Whom It May Concern,Convergent Outsourcing has received Ms [redacted] 's fraud dispute.We responded to a similar complaint made by Ms [redacted] to the Consumer Financial Protection BureauThis is the first communication we have received on behalf of this account notifying us that Ms [redacted] believes the account to be fraudulent Sprint placed this account in our office on 09/29/2015, to collect a balance on their behalf.On 10/06/2016, we received Ms[redacted] 's dispute that she faxed to our officeThe account was placed into a disputestatus, and collection activity was suspended sothis mattermay be investigatedOn 10/17/2016, Convergent Outsourcing mailed billing statements obtained from Sprint to Ms[redacted] 's address.The account remained in a disputed status.We are sorry to hear Ms [redacted] has been a victim of fraudIn an effort to assist her with this matter, Convergent Outsourcing has mailed Ms[redacted] a fraud packet When Ms [redacted] receives the fraud packet, please ask that she fill it out and return it directly to Sprint Convergent Outsourcing has updated the credit bureaus accordingly.We appreciate the opportunity to respond

To Sara K [redacted] I did receive the letter I did not receive any fraud packet I looked for it and did not receive it ,Please resend the packet so I could fill it out Thank You[redacted]

Convergent Outsourcing, Inchas received [redacted] fraud dispute[redacted] placed this account in our office to collect a balance of $on their behalf 07/24/We are sorry to hear [redacted] has had difficulty reaching someone in our office.To date, this is the first communication we have received on behalf of this account, notifying us that [redacted] believes the account to be fraudulent.We are sorry to hear [redacted] has been a victim of fraudIn response to receiving this information, we have closed the account in our office and returned the account to our client, [redacted] We will request our information be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolutionIn an effort to assist [redacted] with resolution, she may email a copy of her police report and fraud affidavit to [redacted] ***; please have her place her first and last name in the subject lineAny documentation pertaining to fraud from [redacted] will be sent to our client on her behalf, or she may contact [redacted] directly, to ensure resolution is found.We appreciate the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Convergent Outsourcing, Inc.has investigated this complaintWe are sorry to hear Ms[redacted] is havingdifficulty reaching us.In response to the complaint we have removed the address provided by Ms [redacted] , so she does not continue to receive correspondence from Convergent OutsourcingWe apologize for any inconvenience we may have caused.We appreciate the opportunity to respond