Convergent Outsourcing

To Whom It May Concern, Convergent Outsourcing has received the additional inquiry from Mr [redacted] We have electronically submitted for the credit bureau deletion on today's date 04/29/2016.I have attached a copy of the credit deletion request for your referenceWe appreciate the opportunity to respond ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com ***

[redacted] , ***File #: [redacted] Convergent account #: [redacted] account#: [redacted] To whom this may concern,Convergent Outsourcing Inchas investigated Ms [redacted] 's complaint [redacted] placed this account in our office10/18/to collect $47.21on their behalfConvergent collects on accounts that have been placed in our office by our clients.Ms [redacted] shares she did not provide verification information so that our agents may disclose detailed information as to why we are calling.To protect consumer information, our company policy is to complete verification to ensure that we are speaking to the correct party so that we do not disclose personal informationThe recorded phone calls were reviewed,our agents did state who they were calling for,their name, as well as our company name.On 10/21/15, Ms [redacted] spoke with one of our agents, there was no request during the phone call to stop calling.On 10/28/15, Ms [redacted] spoke to another one of our agents, during this phone call she requested the calls to ceaseIt was at that time, her phone number was placed on our 'do not call' list and we have ceased communication.The account remains in a cease communication status;we suggest contacting [redacted] to ensure a resolution is found with this account

Convergent Outsourcing has received Mr [redacted] 's complaintDirecTV placed this account in our office on 02/28/2016to collect a balance of $on their behalf.Mr [redacted] contacted our office on 03/24/requesting a settlement on his accountThe agreement was to settlethis account for $Mr [redacted] set up a debit card payment for $on 03/24/That payment wasposted to this account on 03/27/2017.Mr [redacted] stated in his complaint that he was told that he would receive a receipt but it may take up to businessdaysWe reviewed all of the call recordings and this is correct, Mr [redacted] was advised correctly that it could take up tobusiness days to receive the receipt.On the call recording from 04//2017, Mr [redacted] advised the agent that if he did not have the receipt in one hour hewould be filing a complaint with your office.Convergent Outsourcing did send the email receipt to Mr [redacted] on the 10th business dayWe have attached a copy ofthe email from 04//and the letter attached to the email that was sent to Mr [redacted] .This account was closed with Convergent Outsourcing after the settlement payment was posted to Mr [redacted] 'saccountConvergent Outsourcing has requested our information for this account to be removed from the creditbureausWe have attached a copy of the request for Mr [redacted] 's records.Convergent Outsourcing will forward a copy of the communication from your office and this response to our client,DirecTVShould Mr [redacted] have any further questions regarding this account he may contact DirecTV as we are nolonger handling this account.We appreciate the opportunity to respond

From: [redacted] Sent: Friday, April 28, 10:AM Subject: Fwd: You have a new message from the Revdex.comAs I have told the last collection Agency that I am unaware of such an account and charges with the Original creditor SprintThis account was originally put on my credit report in under a different collection agency (Enhanced Recovery) This was the same document provided by the previous collection agency as the provided .pdf document has no Signature on it that verifies this was an account that I ownedThis is one of the reasons why this account was removed from the credit reporting agency, The other being Statue of Limitation according to FCRAOutsource convergent bought this illegitimate debt from Enhanced Recovery and reestablished it as an account that was opened and reported in This is what my current credit report reflects and has caused Damage to my credit score and fileI would like this account removed completely from my consumer credit report and this company investigated company for what I believe are illegal practices

To Whom It May Concern,Convergent Outsourcing, Inchas received Ms [redacted] 's disputeThis account was placed in our office on08/19/2016, to collect a balance of $on behalf of our client.We received communications through email and our website from Ms [redacted] , on 01/17/ In thesecommunications Ms [redacted] advised that she disputed the account, and requested validation of thebalanceThe account was placed in a disputed status and the collection activity was suspended so thisinformation could be requested from our client on her behalf.In response to receiving this communication through the Revdex.com, Convergent Outsourcinghas not reported the above referenced account to the credit bureausConvergent Outsourcing isrequesting documentation of the balance owed from our client and will mail the information to Ms [redacted] once it is received.We appreciate the opportunity to respond.Respectfully,Sarah K***

To Whom It May Concern,Convergent Outsourcing, Incis attempting to investigate this complaintI was unable to locate anyaccount in our office with the information Mrs [redacted] has provided.We did not find any matching information for the first and last name provided of [redacted] .We were unable to identify an account in our office with the address provided of [redacted] In this communication Mrs [redacted] states that she received correspondence from ConvergentOutsourcingPlease have Mrs [redacted] provide one or more of the following information so we mayidentify the account in question; Convergent account number, the client account number, the address orphone number Mrs [redacted] has received communications from Convergent Outsourcing.I have placed the phone number provided in this complaintof716-461-on our"do not call" listWe look forward to receiving the additional information necessary to locate the account in question andhelp Mrs [redacted] find a resolution to this matter Sincerely, Sarah K [redacted] Lead Compliance Representative

Complaint: [redacted] I am rejecting this response because:You didn't provide a signed contract that this account is minesPlease provide the signed document to provide the legitimacy of the account Sincerely, [redacted]

To Whom It May Concern, Convergent Outsourcing has received Mr [redacted] 's disputeJefferson capital Systems, Ll.C placedthis account in our office 05/25/2016, to collect a balance of $Convergent Outsourcing is alicensed collection agency that only collects on balances placed in our office by our clients.Convergent Outsourdng does not purchase debts nor do we have an office located in Charlotte,North carolina On 6/07/2016, we mailed a validation notice that included a reduced amount of $if paid by acertain dateThis notice also included Mr [redacted] 's right to dispute the balance In response to this communication, we have ceased communicationOur client has also notified usthat, in order to resolve Mr [redacted] 's stated dispute, they too have terminated collection efforts.Thank you for the opportunity to respond Respectfully, Sarah K [redacted] Compliance Representative

To Whom It May Concern, Convergent Outsourcing, Inchas investigated this complaint Dish Network placed this account in our office on 06/29/2015, to collect a balance on their behalfWe are sorry to hear Ms [redacted] has had difficulty reaching someone in our officeConvergent Outsourcing is a licensed collection agency that only collects on balances placed in our office by our clientsWe do no attempt to scam consumersMs [redacted] states she had not been notified of the balanceWe mailed a validation notice with Ms [redacted] right to dispute this balance on 6/30/2015, to the same address provided in this complaint A second notice was mailed on 8/14/Convergent Outsourcing did not receive a response from Ms [redacted] Upon investigation of this complaintI found that we spoke with Ms [redacted] on behalf of this account on 7/3/at the same number provided in this complaintUpon review of the phone call Ms [redacted] did not indicate the account to be fraudulent or dispute owing the balanceIn response to this complaint, the account was closed in our office and returned to our client Dish Network on 01/14/Our information was requested to be removed from the credit bureaus on 09/13/If Ms [redacted] has any further inquiries please have her contact Dish Network directly as we are no longer handling the accountA fraud claim may be filed with Dish Network directly by Phone at 1-800-333-DISH OR their website at Identitytheft:@dish.comWe appreciate the opportunity to respond

Convergent Outsourcing, Inchas received [redacted] fraud dispute [redacted] placed this account in our office 08/15/2013, to collect a balance on their behalf.The validation notice mailed to [redacted] on 04/24/included his right to dispute the debtOn 09/15/2016, [redacted] phoned Convergent Outsourcing, ncnotifying us that he disputed the account as fraudThe account was noted as a dispute and collection activity was suspended.On 10/12/2016, [redacted] phoned Convergent Outsourcing, Incadvising that he had received the fraud packet,and did not agree that he should complete it.We are sorry to hear that [redacted] is experiencing difficulty finding resolution in this matterThe account has remained in a disputed status and we have ceased communications per [redacted] requestConvergent Outsourcing, nchas not reported the above mentioned account to the credit bureausWe will forward a copy of this communication and our response to our client, [redacted] .We appreciate the opportunity to respond

Complaint: [redacted] I am rejecting this response because:Once again, Convergent is failing to address each FDCPA violation item that I provided to themI have evidence of FDCPA violations and simple dismissal by Convergent will not doI am confident that the court will agree with the FDCPA violations that I am claiming and can pursue the courts assistance as wellI am sure Convergent can tell that I am not wanting to involve the court as I keep renewing my offer given that they keep failing to respond timely and completely.Until Convergent responds to my settlement offer items specifically, I will not deem this complaint resolvedIf they would rather pursue this through the courts, they can respond by stating that they would prefer this issue to be dealt with in the courts and I will immediate proceed as suchUntil then, there is not a resolution and I will not accept the response.I also want to note that I received a response today from T-Mobile agreeing that the debt is in fact, not mineI do want to point out whether or not that Convergent sent the account back to T-Mobile or not, that does not relieve them from liabilities due to their FDCPA violations Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

To Whom It May Concern,Convergent Outsourcing, Incis attempting to investigate this complaint I was unable to locate any account in our office with the information [redacted] has provided.Convergent Outsourcing would like to resolve this matter; however we require additional information to locate the source of the calls being received Please have [redacted] provide the date the calls have been received, the time the call was received local time, and the number that appears on the caller identification when the call is received.In addition, when the calls were received did an agent or automated system request to speak with any specific party? Are the calls directed to a specific extension at [redacted] ?I have confirmed that the phone number provided in this complaint was placed on our "do not call" list prior to this complaint[redacted] may contact me personally via email at s [redacted] ***to provide as much of the information requested as possibleOnce I receive this information, I will have our system support analyst attempt to trace the source of [redacted] 's unwanted telephone calls.We apologize for any inconvenience we may have caused and hope to help find a resolution to this matter

Convergent Outsourcing has received Ms [redacted] 's complaintT-Mobile placed this account in ouroffice as a pre-collection account on 03/07/2017, to collect a balance of $on their behalfAvalidation notice was mailed to the address matching what was provided in the communication to theRevDex.com.Upon investigation of this complaint the call on 03/16/was reviewedWe do not find the agentwas rude or evasiveThe agent provided her name, our company name on our locationThe party onthe phone would not confirm if she was [redacted] .Due to privacy, Convergent Outsourcing is unable to disclose personal and private informationwithout identifying we are speaking to the correct personWhen the party on the phone declined toconfirm if she was, or was not Ms [redacted] , the agent had to professionally end the call.In response to receiving this communication from your office,the account with T-Mobile has beenclosed in our officeShould Ms [redacted] have any inquiries regarding this account, she may contact TMobiledirectly.We appreciate the opportunity to respond

Re: Case#: [redacted] ***, [redacted] Convergent Account#: [redacted] National Collegiate Trust account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas previously investigated a similar complaint from the Consumer Financial Protection Bureau on 02/16/Our response remains the same I have attached the response what was sent to Ms [redacted] for referenceWe appreciate the opportunity to respond Dear Ms***, Convergent Outsourcing, Inchas investigated your complaint National Collegiate Trust placed this account in our office 12/09/2015, to collect a balance on their behalf.On 02/12/2016, we received an email from you providing proof the account was past the statute of limitations; requesting proof of debt and requesting we cease communicationThe account was placed in a disputed status and collection activity had been suspendedIn response to your complaint we have closed the account from our office and returned it to our client, National Collegiate TrustWe have forwarded you copy of your complaint and the proof you have provided, to our clientWe have requested our information be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolutionlf you have any further Inquiries please contact National Collegiate Trust, directly as we are no longer handling the account We appreciate the opportunity to respond

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Convergent Outsourcing, Inchas received the additional information provided by Mr [redacted] The new telephone number Mr [redacted] has provided also did not locate any account in our system.Mr [redacted] states that on 6/29/2016, he received a call from us at a number of 559-515-Upon investigating this complaint, the telephone number was called and was not a number that was able to reach any party.On 06/30/2016, Mr [redacted] states that he received a call from 661-380-When calling this number we reached a Locksmith company.I provided the telephone numbers listed in this complaint to our telephony administer,who confirmed these are not phone numbers that are owned by Convergent Outsourcing nor have they been prior.The number in the message Mr [redacted] is receiving is a call back number for Convergent Outsourcing and we would like to assist Mr [redacted] in finding resolutionft is possible that calls are being forwarded from a different phone number entirely to one of Mr [redacted] 's lines; however with the information provided we are unable to determine the cause at this time.If Mr [redacted] receives any additional calls please have him track the dates of the calls, the time the calls were received, the phone number that appeared on the caller identification, and send them to me directly at ***@convergentusa.com so I can have this matter investigated further.We apologize for any inconvenience Mr [redacted] may be experiencing in this matter and hope to find a resolution

Convergent Outsourcing Inc.has received [redacted] complaint Verizon Wireless placed this account in our office on 06/0812016, to collect a balance of $on their behalf.On 06/28/2016, we received [redacted] request for validation of the balanceThe account was placed in a disputed status and collection activity was suspendedWe have requested the documentation from our client on behalf of [redacted] ***.In response to this communication Convergent Outsourcing does not believe we have violated any lawsThe account has been placed in a cease communication statusWe have not reported our information for the above referenced account to the credit bureaus.When the information we have requested is received from our cl ent,we will mailthe documents to the address onfile.We appreciate the opportunity to respond

Convergent Outsourcing has received [redacted] complaintOn 07/26/2016, [redacted] made a payment of $to settle the account in fullt is unclear to Convergent Outsourcing why our system did not automatically generate a receipt when the account was settledThis matter is currently being investigated.On 08/08/2016, [redacted] called and stated she had not received a receipt and requested one besent to the bank.The representative updated the email address and requested one be sent.Upon investigation,we found due to our companies error the email was not sent to [redacted] until 08/18/We sincerely apologize for this error and any inconvenience this may have causedAttached is a copy of the receipt for [redacted] records.Thank you for the opportunity to respond