Convergent Outsourcing

Convergent Outsourcing Inc.has received [redacted] complaint Verizon Wireless placed this account in our office on 06/0812016, to collect a balance of $on their behalf.On 06/28/2016, we received [redacted] request for validation of the balanceThe account was placed in a disputed status and collection activity was suspendedWe have requested the documentation from our client on behalf of [redacted] ***.In response to this communication Convergent Outsourcing does not believe we have violated any lawsThe account has been placed in a cease communication statusWe have not reported our information for the above referenced account to the credit bureaus.When the information we have requested is received from our cl ent,we will mailthe documents to the address onfile.We appreciate the opportunity to respond

Convergent Outsourcing, Inchas received the additional information provided by Mr [redacted] The new telephone number Mr [redacted] has provided also did not locate any account in our system.Mr [redacted] states that on 6/29/2016, he received a call from us at a number of 559-515-Upon investigating this complaint, the telephone number was called and was not a number that was able to reach any party.On 06/30/2016, Mr [redacted] states that he received a call from 661-380-When calling this number we reached a Locksmith company.I provided the telephone numbers listed in this complaint to our telephony administer,who confirmed these are not phone numbers that are owned by Convergent Outsourcing nor have they been prior.The number in the message Mr [redacted] is receiving is a call back number for Convergent Outsourcing and we would like to assist Mr [redacted] in finding resolutionft is possible that calls are being forwarded from a different phone number entirely to one of Mr [redacted] 's lines; however with the information provided we are unable to determine the cause at this time.If Mr [redacted] receives any additional calls please have him track the dates of the calls, the time the calls were received, the phone number that appeared on the caller identification, and send them to me directly at ***@convergentusa.com so I can have this matter investigated further.We apologize for any inconvenience Mr [redacted] may be experiencing in this matter and hope to find a resolution

***DOCUMENT ATTACHED [redacted] August 09,2016Revdex.comP.O.Box DuPont, WA [redacted] [redacted] To Whom It May Concern,Convergent Outsourcing, Inchas received [redacted] complaint [redacted] placed this account in our office on 03/06/to collect a balance on their behalf.Upon investigation of this complaint we have reviewed the phone calls for this fileWe were able to identify the issues [redacted] has voiced in her complaint and thank her for notifying us of these concernsWe ensure the agents will be counselled, and apologize for any inconvenience this may have caused.In response to this communication, we have closed the account in our office and returned it to our client, [redacted] .We have added the phone numbers associated with this file to our "do not call"listIf [redacted] has any further inquiries regarding this matter, please have her contact [redacted] directly, and reference the [redacted] account number listed above.We appreciate the opportunity to respond

Dear Mr [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Dear Mr [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted,Sarah K***Lead Compliance Rep

Complaint: [redacted] I am rejecting this response because:I believe I spoke to [redacted] and also I cannot give out my personal info according to the Revdex.com so sprint is the one that made me aware of this account and the people at this company is very rude they were also contacted by sprint and they still haven't resolved the problem

Re: Case #: [redacted] ***, [redacted] To Whom It May Concern, Convergent Outsourcing, Incis attempting to investigate this complaintDue to the vast number of accounts, I am unable to identify an account for Mr [redacted] with the information he has providedI have placed the phone number provided in the complaint of [redacted] on our "do not call list"In this complaint, Mr [redacted] states that he found our information on his credit reportTo further investigate this complaint we require additional information to locate an accountPlease provide one of the following; the Convergent Outsourcing account number, client account number or the full social security numberWe appreciate the opportunity to respond

Complaint: [redacted] I am rejecting this response because: As as indicated in the response, this is not a solutionI was told by Verizon that convergence had purchased the debt so if there's an error it is on Verizon's partI only have the information they provided to go onThey were notified in to close the account and they failed to do soIt is appearing on my credit report and Verizon tells me that the collection agency that did it Sincerely, [redacted] ***

: [redacted] , ***Case#: [redacted] Convergent account#:S- [redacted] account#: [redacted] Original Creditor: [redacted] ***To whom this may concern,Convergent Outsourcing Inchas investigated Mr [redacted] 's complaint [redacted] placed this account in our office 8/16/13,to collect on their behalfConvergent Outsourcing, Incis a collections agency that only collects on accounts placed in our office by our clientsWe do not attempt to scam consumers.In response to your complaint, we have suspended collection activityWe will provide a copy of your complaint and our response to our clientWe have not placed our information regarding the above account on your credit reportWe suggest contacting [redacted] to ensure this matter is resolved.We appreciate the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This response was not factual I have attached a copy of the 2nd letter that I sent certified and it shows that this company is in receiptYou are violation FCRA Section as I stated before I have no knowledge of this account you just typing a response on your company letterhead is not a proper nor legal validationI specifically requested that you provide me with a contract or documentation bearing my signature specifying the terms and conditions regarding this accountYour failure to do so is a violationIf I bring a lawsuit and I will if this matter is not properly resolved you will have to provide the court with the very document that I am requesting and if you cannot you will have to close this account and at best return it to the original creditorI will use this as proof as well as my other request to show your company is willfully being negligent. Sincerely, [redacted]

Dear Mr [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Complaint: [redacted] I am rejecting this response because:I am unable to make contact with [redacted] without a phone number Sincerely, [redacted]

To Whom It May Concern, Convergent Outsourcing, Inc. has received Ms. ***'s complaint and request for a receipt.The validation notice sent to Ms. [redacted] on 12/09/2016 had a reduced amount offered of $93.32 if Ms. [redacted] contacted our office by 1/23/2017. Unfortunately, when Ms. [redacted] contacted our... office on 02.23.2017, that offer was no longer valid. In response to Ms. ***'s request for a receipt, Convergent Outsourcing has mailed a receipt to the address we have for her on file, as well as attached a copy for Mr. ***'s convenience.We appreciate the opportunity to respond. Respectfully,Sarah K***Lead Compliance Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Convergent Outsourcing has received Mr [redacted] 's complaint concerning the above referencedaccount [redacted] , LLC placed this account in our office 10/14/2016, to collecta balance of $838.14.On 03/29/Mr [redacted] , settled the account in our office, for the amount of $ On04/03/2017, Mr [redacted] contacted our office to advise that a receipt had not been receivedTheagent he spoke with placed an expedited request for the email to be sentBefore the close ofbusiness on 4/3/2017, the receipt was emailed to Mr [redacted] .Convergent Outsourcing would like to apologize to Mr [redacted] for any inconvenience he mayhave experiencedAttached is a copy of the emailed receipt that was sent on 4/3/for Mr[redacted] 's convenience.Thank you for the opportunity to respond

***DOCUMENTS ATTACHED [redacted] Complaint: [redacted] I am rejecting this response because: I mailed my check and letter to Convergent by certified mail and have confirmation that it was received weeks before Convergent stopped handling [redacted] accounts Furthermore, I have no information as to what I am supposed to do now in regard to this debt

Convergent Outsourcing Inchas investigated Ms***'s complaint Palisades Collection, LLCplaced this account in our office 02/05/to collect on their behalf.On 12/22/2015, Ms [redacted] informed one of our agents that she believed the account to be fraudOn 12/24/2015, a fraud packet was mailed to Ms.***, in an attempt to help her clear the account with our client.In response to the complaint, Convergent Outsourcing has closed the account in our office.We do not own the account there fore we cannot guarantee resolution.We will forward a copy of this complaint and our response to our clientWe suggest Ms [redacted] contacts Palisades Collection, LLC at (800) 414-to ensure this matter is resolved

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, and look forward to it being removed from credit reported Sincerely, Whitley C [redacted]

Please view the attached PDF file Convergent Outsourcing, Incis attempting to investigate this complaintWith the information provided I was unable to locate an account in our system.Due to the vast number of accounts in our system that match the name [redacted] , we are unable to positively deduce the account in question with the information provided.I also attempted to locate information with the address listed in the complaint and did not find any matching information.The phone number provided in this complaint of [redacted] , also did not locate any information in our system.In this complaint, [redacted] states that she is receiving calls from Convergent OutsourcingTo further investigate this matter we need additional informationPlease have [redacted] provide the telephone number the calls are being received at, so that we may place it on our "do not call' list.I have placed the number in this complaint of [redacted] to our "do not call list" to ensure we do not call this numberTo have phone numbers being called removed from our system, Convergent Outsourcing, Inchas a Do Not Call Line at [redacted] or our website at www.convergentusa.com.We appreciate the opportunity to respond and apologize for any inconvenience