Convergent Outsourcing

To Whom It May Concern,Convergent Outsourcing has received Mr [redacted] 's complaintLaclede Gas Company placed thisaccount in our office on 11/27/to collect a balance of$on their behalf.On 03/28/2017, Mr [redacted] spoke with Convergent and advised the agent that he was disputing thisaccount and would contact the Revdex.comThe account was placed into a disputed statusand collection efforts were suspended while we forwarded the information to our client.In this complaint Mr [redacted] states that the debt is past statute and that we cannot collect on the debtanymoreThe statute of limitations sets forth the maximum period of time, after certain events, that legalproceedings based on those events may be initiatedIt is not unlawful to request payment on a paststatute account.In response to this complaint, we have closed this account and returned it to our client Laclede GasCompanyConvergent Outsourcing can confirm that we have never reported our information to thecredit bureaus for the above mentioned account Mr [redacted] may contact the client directly should hehave any further inquiries.We appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded documents for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H [redacted] Compliance Representative

Dear Mr [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Dear Mr [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted,Sarah K***Lead Compliance Rep

Re: Case #: [redacted] ***, [redacted] To Whom It May Concern, Convergent Outsourcing, Incis attempting to investigate this complaintDue to the vast number of accounts, I am unable to identify an account for Mr [redacted] with the information he has providedI have placed the phone number provided in the complaint of [redacted] on our "do not call list"In this complaint, Mr [redacted] states that he found our information on his credit reportTo further investigate this complaint we require additional information to locate an accountPlease provide one of the following; the Convergent Outsourcing account number, client account number or the full social security numberWe appreciate the opportunity to respond

Dear Mr [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Complaint: [redacted] I am rejecting this response because:I believe I spoke to [redacted] and also I cannot give out my personal info according to the Revdex.com so sprint is the one that made me aware of this account and the people at this company is very rude they were also contacted by sprint and they still haven't resolved the problem

***DOCUMENT ATTACHED [redacted] August 09,2016Revdex.comP.O.Box DuPont, WA [redacted] [redacted] To Whom It May Concern,Convergent Outsourcing, Inchas received [redacted] complaint [redacted] placed this account in our office on 03/06/to collect a balance on their behalf.Upon investigation of this complaint we have reviewed the phone calls for this fileWe were able to identify the issues [redacted] has voiced in her complaint and thank her for notifying us of these concernsWe ensure the agents will be counselled, and apologize for any inconvenience this may have caused.In response to this communication, we have closed the account in our office and returned it to our client, [redacted] .We have added the phone numbers associated with this file to our "do not call"listIf [redacted] has any further inquiries regarding this matter, please have her contact [redacted] directly, and reference the [redacted] account number listed above.We appreciate the opportunity to respond

: [redacted] , ***Case#: [redacted] Convergent account#:S- [redacted] account#: [redacted] Original Creditor: [redacted] ***To whom this may concern,Convergent Outsourcing Inchas investigated Mr [redacted] 's complaint [redacted] placed this account in our office 8/16/13,to collect on their behalfConvergent Outsourcing, Incis a collections agency that only collects on accounts placed in our office by our clientsWe do not attempt to scam consumers.In response to your complaint, we have suspended collection activityWe will provide a copy of your complaint and our response to our clientWe have not placed our information regarding the above account on your credit reportWe suggest contacting [redacted] to ensure this matter is resolved.We appreciate the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: As as indicated in the response, this is not a solutionI was told by Verizon that convergence had purchased the debt so if there's an error it is on Verizon's partI only have the information they provided to go onThey were notified in to close the account and they failed to do soIt is appearing on my credit report and Verizon tells me that the collection agency that did it Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This response was not factual I have attached a copy of the 2nd letter that I sent certified and it shows that this company is in receiptYou are violation FCRA Section as I stated before I have no knowledge of this account you just typing a response on your company letterhead is not a proper nor legal validationI specifically requested that you provide me with a contract or documentation bearing my signature specifying the terms and conditions regarding this accountYour failure to do so is a violationIf I bring a lawsuit and I will if this matter is not properly resolved you will have to provide the court with the very document that I am requesting and if you cannot you will have to close this account and at best return it to the original creditorI will use this as proof as well as my other request to show your company is willfully being negligent. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I am unable to make contact with [redacted] without a phone number Sincerely, [redacted]

To Whom It May Concern, Convergent Outsourcing, Inc. has received Ms. ***'s complaint and request for a receipt.The validation notice sent to Ms. [redacted] on 12/09/2016 had a reduced amount offered of $93.32 if Ms. [redacted] contacted our office by 1/23/2017. Unfortunately, when Ms. [redacted] contacted our... office on 02.23.2017, that offer was no longer valid. In response to Ms. ***'s request for a receipt, Convergent Outsourcing has mailed a receipt to the address we have for her on file, as well as attached a copy for Mr. ***'s convenience.We appreciate the opportunity to respond. Respectfully,Sarah K***Lead Compliance Representative

Convergent Outsourcing has received Mr [redacted] 's complaint concerning the above referencedaccount [redacted] , LLC placed this account in our office 10/14/2016, to collecta balance of $838.14.On 03/29/Mr [redacted] , settled the account in our office, for the amount of $ On04/03/2017, Mr [redacted] contacted our office to advise that a receipt had not been receivedTheagent he spoke with placed an expedited request for the email to be sentBefore the close ofbusiness on 4/3/2017, the receipt was emailed to Mr [redacted] .Convergent Outsourcing would like to apologize to Mr [redacted] for any inconvenience he mayhave experiencedAttached is a copy of the emailed receipt that was sent on 4/3/for Mr[redacted] 's convenience.Thank you for the opportunity to respond

***DOCUMENTS ATTACHED [redacted] Complaint: [redacted] I am rejecting this response because: I mailed my check and letter to Convergent by certified mail and have confirmation that it was received weeks before Convergent stopped handling [redacted] accounts Furthermore, I have no information as to what I am supposed to do now in regard to this debt

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:This Company is Not Being Truthful They Have Not Mailed Me anything ? I Have Yet to recieve The Fraud affidavit ? I also contacted sprint and was told to contact they no longer have my account ? This account must be deleted within ? days? ? ? ? Sincerely, [redacted]

Convergent Outsourcing Inchas investigated Ms***'s complaint Palisades Collection, LLCplaced this account in our office 02/05/to collect on their behalf.On 12/22/2015, Ms [redacted] informed one of our agents that she believed the account to be fraudOn 12/24/2015, a fraud packet was mailed to Ms.***, in an attempt to help her clear the account with our client.In response to the complaint, Convergent Outsourcing has closed the account in our office.We do not own the account there fore we cannot guarantee resolution.We will forward a copy of this complaint and our response to our clientWe suggest Ms [redacted] contacts Palisades Collection, LLC at (800) 414-to ensure this matter is resolved

Complaint: [redacted] I am rejecting this response because: "The phone number provided in this complaint of [redacted] did not locate any information in our systemIs this the phone number Mr [redacted] is receiving calls to?" Either that number or my toll free number : [redacted] "In this complaint, Mr [redacted] states that he keeps receiving calls from Convergent OutsourcingThere was reference to a phone number that is calling him in this complaint of 661-873-While attempting to investigate this matter we called 661-873-and received a personal voice mailThis number is not affiliated with Convergent Outsourcing" That call was from FebruaryYesterday(6/29) I received a call from 515-and today(6/30) one from 380-4172, both times the recorded message was : "This message is from convergent outsourcing, a debt collectorPlease return our call at 343-7890" Sincerely, [redacted]