Convergent Outsourcing

Re: ***, [redacted] Re #: [redacted] Convergent account#: [redacted] account#: [redacted] To whom this may concern, Convergent Outsourcing Inc. has investigated Mr. ***'s complaint. [redacted] placed this account in our office 4/28/15 to collect $362.10 on their behalf. On 4/30/15 a payment was... made to [redacted] for $289.68 leaving a residual balance of $72.42.We contacted [redacted] and found that this account was not settled, and the remaining balance is due. Convergent is a collection agency that collects on past due balances placed in our office by our clients, we do not attempt to scam consumers. In response to Mr.***'s complaint, we have closed and returned the account to our client. We have also requested our information be removed regarding the above referenced account from Mr. ***'s credit report. We do not own this account, and therefore, cannot guarantee this account is resolved, we suggest contacting to [redacted] to ensure a resolution is found. Convergent is no longer handling this account. We appreciate the opportunity to respond. Respectfully,

Complaint: [redacted] I am rejecting this response because: The address on your enclosed computer generated invoices are not my address nor have I ever lived at that addressConvergent outsourcing to still be in violation of the above violations citedThis is either a case of mistaken collections or fraudplease remove all information from your company from my credit report that is being reported to all credit reporting agencies along with an attachment that you have done so (for my records)Cease all communication with me and debt collecting actions for this preposterous debt

To whom this may concern, Convergent Outsourcing Inchas investiga\ed Ms [redacted] 's complaintDirecTV placed thisaccount in our office 10/30/to collect $on their behalf On 01/05/2016, Convergent Outsourcing sent an email validation notice to Ms [redacted] Theemail asks for the last four digits of the social security number to verify the identity and open theemail, this is due to the personal and confidential nature of the emailConvergent Outsourcingdoes not send emails in an attempt to phish for informationOn 01/05/2016, Ms [redacted] unsubscribed to receiving email notices In response to this complaint, we have ceased communicationThe above referenced accounthas been closed from our office and returned to our clientIf there are any further inquiries,please have Ms [redacted] contact DirecTV to ensure this matter is resolvedConvergent is nolonger handling this account We appreciate the opportunity to respond Respectfully,Sarah K***Compliance Representative

Complaint: [redacted] I am rejecting this response because:I believe I spoke to [redacted] and also I cannot give out my personal info according to the Revdex.com so sprint is the one that made me aware of this account and the people at this company is very rude they were also contacted by sprint and they still haven't resolved the problem

To Whom It May Concern,Convergent Outsourcing, Inchasreceived Mr [redacted] 's complaint Upon investigation of Mr[redacted] complaint we reviewed the phone call on 05/09/at 3:easterntime.Mr [redacted] called and spoke with a lead in our officeDue to the personaland private information we handle, it is our policy to ensure we have the correct personon the phone prior to disclosing confidential informationThe lead asked Mr [redacted] to verify the full mailingaddress or the last four of the social security number.The lead did not ask for Mr [redacted] 's full social security number at any timeMr [redacted] declinedto provide the full addressthat the noticewas mailed to.When the lead advised Mr [redacted] that she could not go further in the call without the verification Mr [redacted] becameupset and startedusing profanity.Mr [redacted] did request to speak with asupervisor, however when the agent attempted to advise Mr [redacted] that she did not have a supervisor availableand could have one returnhis call, he only continuedto use profanity toward the leadWe believeour agent handledthe call professionally.In response to this complaint, we have ceased communication as requestedWe have added thephone number providedin this complaintof [redacted] to our "do not call" list.We appreciate the opportunity to respond

Dear Mr [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H [redacted] Compliance Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and then will find that this resolution is satisfactory to meSincerely, [redacted]

Convergent Outsourcing has received Ms [redacted] 's additional informationWe are sorry to hear thatMs [redacted] may be a victim of fraudPlease have Ms [redacted] contact T-Mobile directly, referencingthe T-Mobile account number above, to file a fraud claim with them directlyConvergent Outsourcingis no longer handling the accountThe version of events provided in our initial response was based upon review of the phone callrecordingOur response in this matter remains the same.We appreciate the opportunity to respond

Complaint: [redacted] I disputed it times and both the company and the CBs never provided me with a signed contract with my signatureA collection bill is not a validation and I have a right to be provided with proof or it needed to be removed!!!!!

To Whom It May Concern, Convergent Outsourcing, Inchas received Mr [redacted] additional informationWe are sorry to hear Mr [redacted] was not satisfied with our resolution in this matterThe information reported to the credit bureaus was believed to be reported with both fair and accurate informationConvergent Outsourcing updated this account accordingly, as a paid collection, as stated in our previous response to the Revdex.comOn 01/30/2017, we received a request from our client to have the credit reporting deletedWe are attaching a copy of the deletion request, done by Convergent Outsourcing on 01/30/If Mr [redacted] has any further inquiries, please have him contact Sprint directly as this account was closed with Convergent Outsourcing on 01/14/We appreciate the opportunity to respondRespectfully,

Convergent Outsourcing, Inc.has reoeived [redacted] inquiry.On 03/0112016, [redacted] placed this account In our office to collect a balance on their behalfConvergent Outsourcing is a licensed collection agency who only attempts to collect on balances placed in our office by our clients We do not attempt to scam consumers.On 03/10/2016, [redacted] spoke with an agent in our office and advised that he believed the account to be fraudulentThe account was placed in a disputed status and the col ection actMty was suspendedOn 312312016, a fraud packet was malled to [redacted] in an attempt to aide him in resolving this matter.On 03/2812016, [redacted] called and spoke with an agent to inquire on the fraud information he had received If [redacted] would like to fill out the fraud packet and return it to us, we will forward this information to our client in an attempt to help [redacted] find resolution.In response to receiving this infonnation we have closed the account in our office and returned it to our clientWe wi lforward a copy of this oomplalnt and our response to ourclient If [redacted] has any further questions orinquiries please have him contact [redacted] ***.directly We appreciate the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Convergent Outsourcing Inchas received and investigated Mr [redacted] complaintOn12/13/15, Reliant Energy Services, LLC placed this account in our office to collect a balance ontheir behalf.Upon investigating Mr [redacted] complaint, I have reviewed all the calls on the 28th of January2016, the call on 2/29/and 03/03/I found that none of the agents Mr***spoke with made a guarantee that the account would not report on his credit reportPrior to theMr [redacted] payment he was advised that the account was at the time frame that the accountwould be reported and if he made the settlement payment in two months it could still bereportedMr [redacted] was advised if he did pay the settlement we would remove our informationfrom the credit bureaus after the settlement had been completed.In response to Mr [redacted] complaint the account is settled and is no longer active in our office.We will request our information be removed from the credit bureaus.We appreciate the opportunity to respond

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Dear Ms [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H [redacted] Compliance Representative

Convergent Outsourcing, Inchas received [redacted] fraud dispute[redacted] placed this account in our office to collect a balance of $on their behalf 12/09/To date, this is the first communication we have received on behalf of this account notifying us that [redacted] believes the account to be fraudulent.We are sorry to hear [redacted] has been a victim of fraudIn response to receiving this information, we have closed the account in our office and returned the account to our client, [redacted] We will request our information be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolutionIf [redacted] has any further inquiries, please have him contact [redacted] directly.We appreciate the opportunity to respond

Dear Mr [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Dear Ms [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah KingLead Compliance Rep