Convergent Outsourcing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Dear Ms [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Convergent Outsourcing has received [redacted] complaint [redacted] placed this account in our office on 05/09/16, to collect a balance of $on their behalfConvergent Outsourcing has mailed three notices to the address we have file.To date this is the first communication we have received on behalf of this account requesting validation of the balance.In response to this communication, the account has been placed in a disputed status and the collection activity has been suspendedWe will update the credit bureaus accordinglyI have attached statement copies for [redacted] referenceConvergent Outsourcing believes that it is licensed and or bonded appropriately.We appreciate the opportunity to respond

Dear Mrs***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G [redacted] Compliance Representative

Convergent Outsourcing has received Mr [redacted] 's additional informationConvergent Outsourcingdoes not believe we have violated any laws, including the FDCPA Convergent Outsourcing mailedMr [redacted] a fraud packet based on the information provided in his emailed fraud dispute on1/27/This emailed communication received from Mr [redacted] is attached for your reference.Additionally in an attempt to help Mr [redacted] find resolution on behalf of this matter, ConvergentOutsourcing provided a copy of Mr [redacted] 's complaint to T-MobileConvergent Outsourcing doesnot own this account, therefore we cannot guarantee resolution.Should Mr [redacted] have any further inquiries regarding this matter, he may contact T-Mobile directly,as we are no longer handling this matter.We appreciate the opportunity to respond

Re: Case #: [redacted] , [redacted] Convergent account#: [redacted] Sprint account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas received Mr[redacted] 's inquirySprint placed this account in our office 03/19/2016, to collect a balance on their behalfI reviewed the call that took place on 03/23/Our company policy is to ensure that we are speaking to the correct party so that we do not disclose personal information to the incorrect partyOur agent identified himself and the name of our companyMr [redacted] was asked to confirm the city and state of his addressWhen Mr[redacted] did not feel comfortable verifying the city and the state to the address we had on file, the call had to be terminated as the agent could not discuss the details of the account any furtherOn 03/29/2016, Mr [redacted] verified the city and state to the address and was able to discuss this matter with an agent in our officeHe advised that this account was fraudulent and requested we no longer call himThe account was placed in a disputed status and the phone numbers associated with this account were placed on our "do not call list"In response to this inquiry, we have requested a fraud packet be mailed to Mr [redacted] at the address provided in this complaintThe account has been placed in a cease communicationIf Mr [redacted] would fill out and return the fraud packet, we will forward this information to Sprint in an attempt to help Mr [redacted] resolve this matterWe appreciate the opportunity to respond

Convergent Outsourcing, Incis attempting to investigate this complaintDue to the vast number of accounts, I am unable to identify an account for Ms [redacted] with the information she has provided.In this complaint, Ms [redacted] states that she received a collection that she doesn't oweTo further investigate this complaint we require additional information to locate an accountPlease provide one of the following;the Convergent Outsourcing account number, client account number or the full social security number

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear Ms [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Complaint: [redacted] I am rejecting this response because: Again, they can't run my credit reportAfter looking into this more, this account was closed over + years agoWhy would they have access to my private information? This happen multiple occasions, and they never sent me mail about a debt, until they called recentlyWhich they deny calling! I'm sure they have me recorded telling them to stop f calling me! My phone would ring off the hook! It is very deceptive, and I would like an explanation! Their company pulls credit reports, to do nothing? So are they scamming me or scamming the company who hired them? Maybe they do this to show they are working to collect a closed account? I am insulted that they think I have nothing better to do than deal with their liesDeny, deny, denyTheir company denies contact, or multiple inquiries on my credit reportSo after all this time, why would I take the steps to find out who they were? Everyone is scared of credit fraud, and should beNow my personal information can be passed aroundMy medical information is harder for me to get, than any company who wants to look at my financialsSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This is not reportable so stop bothering me Sincerely, [redacted]

Dear Ms [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G [redacted] Compliance Representative

Complaint: [redacted] I am rejecting this response becauseI am sending this on behalf of [redacted] Attached please find a copy of Convergent's May 22, correspondence to you, the Revdex.com of DuPont, WA, and a copy of the latest June 8, correspondence to [redacted] from Convergent.Mr [redacted] is still requesting assistance for the fake collection effort against him by Convergent Outsourcing, Inc.Mr [redacted] 's original request for assistance from the Revdex.com was submitted on 05/16/2017.Mr [redacted] states:The account in question was not and is not mineConvergent cannot demonstrate it was or is my account and the stated origin of the account in question is more than years old, March 2007, which I understand that even under the most stringent state collection laws, collections are to end after years, so it seem that Convergent is simply running after dollars it may not be legally entitled to collect from anyone. The chronology of is as follows: May 1, 2017: I received a collection notice from Convergent.May 8, 2017: I responded to Convergent disputing the validity of the debt and requested proof it was my account.May 18, 2017: Convergent responds stating I requested a fraud package from Sprint and include Sprint bills dated March 7, 2008, April 7, and May 7, None of the items demonstrate the account is mineNo copy of a contract or other ‘sign-up’ document is furnished.May 22, 2017: Convergent responds to the Revdex.com that “information for this account was requested to be removed from the credit bureaus on October 11, 2014.”May 23, 2017: I again request proof from Convergent the account is mine.June 8, 2017: I received correspondence from Convergent stating “This debt is valid, attached is verification of the debt” and the attachments are Sprint bills addressed to [redacted] of [redacted] dated June 24, July 24, and August 2014, with a different account number and telephone number for the other bills sent to me. This is not my debtNeither Convergent nor Sprint can demonstrate or prove it is my debtI want my name and credit cleared of this issuePlease help me rectify this issue, remove this debt as being attached to me, and have Convergent stop contacting me.Thank you, [redacted] [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Dear Ms [redacted] ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G [redacted] Compliance Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear Mr***,Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

My apologies please view the attached PDF file Convergent Outsourcing, Inchas received [redacted] dispute [redacted] placed this account in our office on 11/10/2016, to collect a balance of $on their behalfTo date this is the first communication we have received on behalf of this account, notifying us that [redacted] disputes owing a balance.On 11/1412016, the account was closed in our office and returned to [redacted] per their requestWe have not reported the above referenced account to the credit bureausIf [redacted] has any furtherinquiries regarding this matter, please have him contact [redacted] directly as we are no longer handling the account.We appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing has received Ms [redacted] 's additional informationConvergent Outsourcing hasupdated the disputed status of the account accordingly to the credit bureausFor Ms [redacted] 's conveniencewe have attached a copy of the fraud packet that we had mailed on 01//Please have Ms [redacted] fill out and gather the necessary informationUpon completion, please have Ms [redacted] return the fraudpacket to Sprint's fraud management group located in the directions

Hi , This is my rebuttal I think they are lyingThey hung up the phone after I gave my social security numberI have some identity coverage from U.SOPM If something ever comes up, Revdex.com has my record of this and the government program will assist me clearing my name in the event of something sneaky going on ***