Convergent Outsourcing

Re: ***, ***Complaint ID #: [redacted] To Whom It May Concern,Convergent Outsourcing Inchas received Mr***'s complaintWithin the complaint Mr [redacted] statedwould like us to cease communication to him and his residenceMr [redacted] also stated he would like toreceive information validating the debt he is being contacted about.Our company has placed the telephone number ***-***- [redacted] on our companies do not call listOurcompany would be more than happy to request validation on behalf of Mr***In order to do so, ourcompany would need Mr [redacted] to provide the name of the original creditor and the amount of the debtto further assist with this matter.If Mr [redacted] requires more telephone numbers to be placed on our "do not call list," please have himcontact us on our website at http://www.convergentusa.comOr via telephone number 800.444.8485.We appreciate the opportunity to respond Respectfully,Nicholas W***Compliance representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

Dear Mrs [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G [redacted] Compliance Representative

Re: [redacted] , ***Complaint I.D#: [redacted] Convergent Outsourcing account #: [redacted] ***T-Mobile account#: [redacted] To Whom It May Concern,Convergent Outsourcing, Inchas investigated Mr [redacted] 's complaintT -Mobile placed this accountin our office on 03/04/2016, to collect a balance of $ on their behalf.On 03/09/2016, Mr [redacted] advised that he disputed the amount of the balanceThe Collectionactivity was suspended and the account was placed in a disputed status.The call that took place on 04/18/was unable to be located and we are unable to determine ifour agent provided inaccurate information to Mr [redacted] We apologize for the inconvenience.Upon investigating this complaint we were able to review the call that took place on 06/08/Wewere unable to substantiate Mr [redacted] 's statement that the supervisor was unprofessional.In response to Mr [redacted] 's request the information reported to the credit bureaus was requested tobe removed on 06/12/We have included the electronic request sent to the credit bureausrequesting that our information be deleted for Mr [redacted] 's referenceWe apologize for anyinconvenience.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie [redacted] Compliance Representative

Complaint: [redacted] I am rejecting this response because:I resolved all amounts owed to Sprint by making the 2nd payment of on March 16, The 1st payment of was made on February 27, this was for the settled amount of $There is no amount further owed.Sincerely, [redacted]

To Whom It May Concern,Convergent Outsourcing, Inchas investigated Mr***'s complaintPayPal, Incplaced this account in our office 04/17/2015, to collect a balance on their behalfConvergent Outsourcing only collects on balances placed in our office by our clients.To date this is the first communication we have received on this account from Mr***, indicating that he believed the balance to be fraudulent.In response to Mr***'s complaint, we have closed the account from our office and returned it to our clientWe do not own the account therefore we cannot guarantee resolutionIf Mr [redacted] has any further inquiries please have him contact PayPal's customer support,at 1-877-380-referencing the client account number listed above.We appreciate the opportunity to respond

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Re: Case ID#: [redacted] , [redacted] Convergent Outsourcing account#: R- [redacted] PayPal, Incaccount#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas investigated received Mr [redacted] 's disputeWe responded to a similar complaint Mr [redacted] made to the Consumer Financial Protection Bureau on 04/07/Our response remains the sameI have attached the response to the Consumer Financial Protection bureau for Mr [redacted] 's for referenceWe appreciate the opportunity to respond Consumer Financial Protection Bureau Re: Case#: [redacted] , [redacted] Convergent Outsourcing account#: R [redacted] PayPal, Incaccount#: [redacted] Dear Mr[redacted] , Convergent Outsourcing, Inchas Investigated your complaintOn 03101/PayPal, Incplaced this account in our office to collect a balance on their behalfOn 0410612016, we received an email from you disputing that you owe a balanceThe account was placed in a disputed status and the collection activity had been suspendedIn response to your complaint, the account has been closed in our office and returned to our client, PayPal, IncWe will forward a copy of this complaint and our response to our clientWe do not own the account and therefore cannot guarantee resolutionIf you have any additional inquiries you may contact PayPal's customer support at 1-877-380-6578, and reference the client account number aboveWe appreciate the opportunity to respond

Dear Ms [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Convergent Outsourcing, Inchas received [redacted] complaintOn 05/16/2016, [redacted] placed this account with [redacted] in our office to collect a balance of $349.04, on their behalf.On 05/23/2016, a validation notice was mailed to [redacted] This notice included an offer to settle this account with Convergent Outsourcing, Incfor $174.52.On 08/04/2016, [redacted] phoned our office and paid the $settlementThis account was closed in our office on 08/04/as a settlement.In [redacted] complaint she stated that she phoned Convergent Outsourcing, Incon 09/30/and on 10/04/2016, and that the agents were rudeDuring our investigation we reviewed the call recordings for this accountWe are unable to substantiate [redacted] claims that our agents acted rude or unprofessionalIn addition we do not show [redacted] contacted our office on 09/30/on behalf of this account.Convergent Outsourcing, Inchas sent two receipts, to the email address, [redacted] provided to us by [redacted] e We have attached a copy of the receipt for [redacted] 's records.The account has been closed in our office and returned to our client [redacted] has been notified that this account has been settled with Convergent Outsourcing, Inc.We will forward a copy of this communication and our response to our clientIf [redacted] has any further inquiries she may contact [redacted] ***directly.We appreciate the opportunity to respond

Complaint: [redacted] I am rejecting this response because: I am glad that we are getting closer to a resolution in this matterI would like the verbiage of request, changed to "will delete", and we can have this matter resolved. Thank you for your time and understanding Sincerely, [redacted] ***

Dear Ms [redacted] Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

Re: [redacted] , [redacted] Case ID #: [redacted] Convergent Outsourcing account#:T [redacted] Sprint account#: [redacted] To Whom It May Concern, Convergent Outsourcing has received Mr [redacted] requestI have requested that a statement of dispute be mailed to Mr [redacted] at the address provided in this complaint When the information is received please have Mr [redacted] fill out the information and follow the instructions provided with the statement of dispute to file fraud with Sprint We appreciate the opportunity to respond

Dear Ms [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Dear Mr [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G***- [redacted] Compliance Representative

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Assuming Convergent Outsourcing Incfollows through with their promise to remove the delinquency from the credit agencies, I will accept their response.Sincerely, [redacted] ***

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further informationIf we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G [redacted] Compliance Representative

Dear Ms [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response