Cook's Glass & Mirror Company Inc.

***
Thank you for the opportunity to review this concern. We are sorry for any issue with this refrigerator. We certainly appreciate the point of view of Mr***, however, we are not in agreement with further concessions in this matter. We will document
his concerns here and we hope there are no future issues with this refrigerator. The suggestion about additional information in the user manual will be shared with our Product management team
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Based on the problem that I am having with the defective agitators, simply providing one agitator when they last less than six months and the washer is only a year old, I reject the offer as unsatisfactory My offer remains to provide two agitators

Thank you for the opportunity to review this consumer's case. Please be advised that we have been in touch with MsWaugh and an order for a prorated replacement microwave has been made
Regards,
*** *** ***

Thank you for the opportunity to review this consumer's situation
I have spoken with the *** and apologized for the trouble they've had with their GE microwave
Although our technician diagnosed and repaired the unit this week, they are still requesting that the unit be exchanged
I
have agreed to exchange it with the same model number. I've communicated the delivery timeframe to them and asked them to call me with any further questions or concerns
Sincerely,
*** ***Program Manager
%

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the
offer I reviewed appear belowWhen the technician arrived for service, he needed to order about a half dozen parts and he asked if the following Wednesday at the same time would be good to schedule to return to install the parts, whcih I replied that would be fine Lo and behold I take off from work the following Wednesday and wait all day and no one arrives or callls I call GE only to find out that we were on the schedule for the next day (Thursday) for only the repair of the microwave and not for the refrigerator because it had a part on back order and we were scheduled for February 12th for the refrigerator repair and then the representative said, "Wait, there is another part on back order and it will not be in until March 13th." The only thing that had been SCHEDULED to date was that Wednesday that I took off from work yet again and waited at the house for nothing There was never ANY mention of ANY other dates I don't know who they are talking to but they are not talking to us! Their products, attitude, and customer service has been deplorable I will never buy anything GE again and will pass this on to anyone I speak with, which is a shame since I used to be a fan of GERegards,
*** ***
 %

Please see the email sent to*** *** *** ***:
*** *** *** *** *** *** ***
Good Morning Ms***:
Thank you for the opportunity to assist you in your Revdex.com concernPlease be advised that I have sent a
request to the dispatcher for your area requesting them to give you a call should any sooner service appointments open up. Sometimes there are cancellations that come through and if so, your name will be on that list.
We do appreciate your patience and am very sorry that the unit is in need of repair
I will be out of the office next week, but if anything comes up, as noted, I will ask the dispatcher to give you a call
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your
reference, details of the offer I reviewed appear belowRegards,
*** ***
GE Service person came by but DID NOT install the microwave, since they did not receive the new trim along with the new microwaveSo please do the needful %

GE has agreed to replace the wall oven at no charge and Ms*** has acceptedA replacement wall oven has been ordered
Sincerely,
*** ***

Thank you for the opportunity to review this consumer's situation
I have spoken with Mrs*** and apologized for the trouble she's had with her GE refrigerator
We have agreed to exchange the refrigerator at no cost to her. I explained that we will haul away the current unit at the
same time the new one is delivered and installed
The delivery timeframe is approximately 3-business days and the order number is currently on: ***
She was satisfied with this resolution
Please contact me at *** *** *** if you have any further questions or concerns
Sincerely,
*** ***Program Manager%

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,
*** ***
Yes, it has been repaired (replaced mother board) but what guarantee do I have that it won't break down again It is a two year old dishwasher It should not be acting up I have repeatedly said that I believe there is something wrong with this dishwasher Either GE give me a longer warranty on it or replace the unit with something better that actually works What compensation do I get for going through all the hoops just to get a dishwasher repairedGE, please read my original complaint and tell me that your recent response is enough
Thanks,
*** **

I have already spoken to this consumer and did not agree with his request for a new refrigerator. His unit is in-warranty and I have offered to schedule service for him but he has declined. His warranty is for repair, not for replacement

Thank you for the opportunity to review this consumer’s situationI spoke with Ms*** regarding the issue with her GE rangePlease be advised that a GE Factory Service technician was out today, (1/23/**), and has repaired the unit under the manufacturer’s warranty
Please
contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***

Thank you for the opportunity to review this consumer's situation
I have spoken with Mrs*** and apologized for the trouble she's having with her GE washer
I informed Mrs*** of how our service charges work on out of warranty products. I told her that Consumer Relations has
already provided a 25% discount on any parts or labor needed for the repair but explained that she would still be charged a home call fee in the amount of $or $99. I agreed to waive that home call fee as an additional gesture of good will. I also asked that she call me when the technician arrives to hear what the diagnosis is for repair and how much she would be charged for this out of warranty call. I will determine at that time if there is anything additional I can do to assist with this out of warranty repair
She was satisfied with this resolution to her complaint
Sincerely,
*** ***Program Manager

We have completed repair for this consumer

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider
this complaint resolved
Regards,
*** ***

3/11/GE is replacing this microwave.
Thank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***

I have closed the consumer's case. If she chooses to call me and provide the information we need I will be glad to discuss her concerns

Thank you for the opportunity to review this consumer’s situationI spoke with Ms*** regarding the issue with her GE microwaveMs*** has advised GE that she no longer has the microwave or the serial sticker from the unitGE has already issued her $towards the purchase of the unit
however, with us not being able to receive the microwave nor the serial sticker GE is unable to offer any other type of compensation
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***

Thank you for the opportunity to review this consumer’s situationPlease be advised that I have tried to reach Ms*** on two occasions (12/8/** & 12/10/**) and unfortunately have had to leave a voice messageAs of now I have not received a return callMs***’s Monogram refrigerator is
over twelve years old and out of warrantyAs a gesture of goodwill GE agreed to waive the labor charges for the recent service call with GE Factory Service that was completed on December 5, 20**Also be advised that the part that was recently installed was not a part that had been previously installedIf Ms*** still wishes to speak with someone regarding the matter I am happy to discuss further and she is welcome to give me a return call at her convenienceI can be reached between 8:00-5:00pm EST, Monday-Friday
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***