Cook's Glass & Mirror Company Inc.

To date, the conusmer has not responded to my voice mail

Thank you for the opportunity to review this consumer’s situationPlease be advised that I have tried to reach Ms*** on two occasions (12/8/** & 12/10/**) and unfortunately have had to leave a voice messageAs of now I have not received a return callMs***’s Monogram refrigerator is
over twelve years old and out of warrantyAs a gesture of goodwill GE agreed to waive the labor charges for the recent service call with GE Factory Service that was completed on December 5, 20**Also be advised that the part that was recently installed was not a part that had been previously installedIf Ms*** still wishes to speak with someone regarding the matter I am happy to discuss further and she is welcome to give me a return call at her convenienceI can be reached between 8:00-5:00pm EST, Monday-Friday
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
Revdex.com:
Today* *** *** * *** *** *** *** *** ** ***I have reviewed the offer for a technician to come out and assess the dishwasher situation from GE I will be in touch with *** to make an appointment I am accepting this offer, but am not resolved with the complaint yet My goal is still to get reimbursed for the dishwasher and for GE to remove this unit I will not be satisfied till that happensI have been having these problems with both units since I got the dishwashers I have had to take time off from workI've had to wash and rewash my dishes I have no faith in this dishwasher that it is cleaning my dishesThe technician that was here originally stated that if the unit does not use the soap, my dishes are not clean, even though they look cleanedNow I have to take another day off from work and you can imagine how happy my boss will be with that*** has not been very nice about this whole situation
I thank the Revdex.com for their assistance Everyone there has been very accommodating and helpfulRegards,
*** ***
%

Thank you for the opportunity to review this consumer’s situationPlease be advised that Ms*** has advised GE that the dealer has agreed to issue her a refund for the GE Hybrid Water HeaterThe scheduled service call with GE Factory Service for March 12, 20** has been
cancelled
Please contact me if there are any other questions or if I may be of further assistance.%

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
 %

Reopen request from consumer:
I bought the GE refrigerator model: GFE29HSDISS, serial: SD5174211, when I bought my new home in McKinney in November On December the refrigerator stop workingCustomer care took from December 19th (complaint date) until end of January to fixI did a complain here in Revdex.com and after the technician came, it was closed (#10352295)Now the refrigerator is freezing my foodAfter months, I got that only first month working properlyI have attempted to substitute this refrigerator, with no successI'm now sick and tired of calling with no solutionCustomer care seems that doesn't care at all about their customersIf this complaint doesn't work, I will follow my attorney advise and sue GE for all food, time and money spentPlease helpThanks / *** ***
Seeks refrigerator replacement - 2/19/15%

4/21/
Thank you for the opportunity to review this consumer's case. Please be advised that Lowe's has provided a loaner to Ms*** and service is scheduled for tomorrow
Ms*** will speak about the concern of food loss with our insurance provider to see if there is any assistance
with that
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
*** *** *** from GE called meWhen I asked her about the circuit board with a "rework 7/16/2012" sticker (also the date of production according to the serial number) she said "GE does this all the time." I asked her if my dishwasher could have other reworked parts in it, she said "if I had to guess I would say yes." This means GE is selling reworked dishwashers to dealers without letting them know they have been reworked so they can provide this information to their customers I still don't have an answer as to what was added, taken away, or bypassed on the printed circuit boardGE customer relations told me GE would never do a rework, blamed *** *** and told me to take it up with them so *** the case manager closed my case and would not return my callFinally knowing what I do now of GE's business practice I can't be confident that a new replacement would not be a factory reworkIn a meeting with *** ***'s manager he said he would not knowingly purchase a factory reworkMs*** did clear *** *** of this dirty deed and I feel GE needs to be further investigated regarding this business practiceConsumers need to know Regards,
*** ***
I

Thank-you for the opportunity to review this consumer’s situation
The dryer in question has now been repaired
Please contact me if there are any other questions or if I may be of further assistance

1/7/Thank you for the opportunity to review this consumer's case. We are very sorry that the appliances are in need of service at this time. Please be advised that our technician went to the home yesterday to assess the situation, identified one part for the dryer and one part
for the washer that is needed. The return service call will take place tomorrow with two technicians. Part of the problem with the dryer was that their vent was clogged, creating the moisture buildup in the dryer cavity. The ***'s have since corrected this issue and the dryer is drying on the timed cycle at this time. The washer is working as well, but creating a noisy situation at certain times during the cycle. We fully believe these issues are correctable
Thank you,
*** *** ***

We are still waiting on the consumer to let us know when he is available for a service call

Thank you for the opportunity to review this consumer's situation
I have spoken with Mrs*** and apologized for the trouble she's had with her GE refrigeratorI offered the number to *** *** to file a claim for her food lossI also gave her a few options for resolution but
she chose to have another repair. It is currently scheduled for this afternoon. I asked her to contact me if she had any further questions or concerns
Sincerely,
*** ***Program Manager

4/15/Thank you for the opportunity to review this consumer's case
I have contacted Ms*** and was advised that *** called her today and they are delivering the new unit tomorrow. Ms*** was invited to call me back if she has any future questions. As a gesture of
goodwilll, GE is sending a rebate coupon for $towards the purchase of a new GE major appliance
Sincerely,
*** *** ***

Thank you for the opportunity to review this consumer's situation
I have tried reaching out to Mr*** but there was no answer and no machine that ever picked up
I will be out of the office for the remainder of this week and will try calling Mr*** again the week of 3/
Sincerely,
*** ***Program Manager

Thank-you for the opportunity to review this consumer’s situation
The ***s continued to work with GE Consumer Relations. The washing machine in question is in the process of being replaced.
Please contact me if there are any other questions or if I may be of
further assistance

We have agreed to no charge service. Just trying to coordinate a day that the consumer can meet the tech

We have agreed to a no charge repair for this consumer

Thank you for the opportunity to review this consumer's situation
I have spoken with Mr*** and apologized for the trouble he's had with his water softener.
After multiple attempts in getting someone for repair, GE has agreed to refund his purchase price as soon as they receive
the original serial sticker off of the unit.
Mr*** has accepted this as a fair resolution to his complaint
Please contact me if you have any further questions or concerns
Sincerely,
*** ***Program Manager
%

Thank you for the opportunity to review this consumers complaintPlease be advised that GE has agreed to replace Mr* *** GE refrigeratorThe replacement order has been processedSincerely,
*** ***

Thank-you for the opportunity to review this consumer’s situation
GE had previously agreed to cover the charge related to an out of warranty service call to inspect and if needed repair the situation described by Ms***. GE has declined to cover the charges related to further
service calls on this unit
Please contact me if there are any other questions or if I may be of further assistance