Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the unit in question. Please contact me if there are any other questions or if I may be of further assistance.
Revdex.com:.
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have been in contact with gentleman, Mr. [redacted] at GE re: my washer. He informed me the machine needs to be repaired by the repair company and they will NOT provide a new machine for me. "That is not our policy." This is disappointing. I am STILL waiting for the machine to be repaired. PARTS are still unavailable!!! This is just AWFUL!! For the amount of money I have spent at the laundromat, I could have purchased a BRAND NEW MACHINE!!!! One of the agents I spoke with in February told me I would be receiving some compensation for the MISHAPSS of this machine. Nothing has been received
.... yet!! I will contact her today!!
Thank you for the opportunity to review this consumer's situation. I have left multiple voicemails for this consumer on several different phone numbers I had listed. I have not heard back. I will continue reaching out to him. If he would rather contact me, he may call me at [redacted]...
[redacted] anytime between 8am - 2pm EST. Sincerely, [redacted]Program Manager
Thank-you for the opportunity to review this consumer’s situation. GE is in the process of providing a replacement door handle.Please contact me if there are any other questions or if I may be of further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank-you for the opportunity to re-review this consumer’s situation. GE dispatched a service technician to the home to inspect the unit on a no charge basis. GE advised that the unit should not be used due to the broken glass cooktop. Please contact me if there are any other questions or if I may be of further assistance.
Thank-you for the opportunity to review this consumer’s situation.
An in-warranty service call was run on 11/19 resulting in a substantial reduction in the sound in question.
Please contact me if there are any other questions or if I may be of further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
GE took the bare minimum steps to remedy the situation as replacing their defective unit. They took no steps to address the fact that they caused me to use PTO or take off from work SEVEN times in just two months for the same appliance to be repaired. Of those SEVEN days one was a no call/no show and another day on a weekend of which I had to call to have their supervisors track down the repair technician. Their only step they took was to offer of an additional year of warranty that I could also purchase myself for $33. I find this repulsive and it shows a complete lack of respect for customers and shows that they don't value a customers time. This also does not take into account that the installation of the new dishwasher is different than the original as in now we cannot reach the control buttons on the top now to start the machine and need to use a utensil to start the machine (see attached photo).
Regards,
[redacted]
Thank you for the opportunity to review this consumer's situation. I have spoken with [redacted] and apologized for the trouble he's had with his Profile dishwasher. I've given him two options of substantially discounted replacement units. He wanted to look at the models online or...
in a store and get back to me with his decision. I told him that he had 30 days to accept the offer.Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager
Thank you for the opportunity to review this consumer’s situation.
Please be advised that I spoke with Mr. [redacted] yesterday regarding his concerns with his GE refrigerator. GE has advised him that his refrigerator is over three years old and out of warranty. As a gesture of goodwill GE has...
offered him a couple of options in assisting him in repairing the unit. At this time Mr. [redacted] has not accepted either offer. These offers will be open until December 3, 2014.
Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE dishwasher. I agreed to send out [redacted]'s Appliance with a request for the owner to run the service call. She accepted. Please let...
me know if you have any further questions or concerns. Sincerely, [redacted]Program Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I called [redacted] twice and left a message updating the situation. Yesterday I left a message stating that the refrigerator is still broken, I still don't have a working refrigerator. At the appointment of jan 18th the service man changed a fan on it but it didn't resolve the problem. He left his number so I called him numerous time and left a message so he can come back but he never called me back to reschedule. Please let me know what to do next
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation. GE did not agree to replace the product in question. Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE refrigerator. Due to the excessive service and inconvenience, I have agreed to exchange the unit under the one-year...
warranty. She has accepted this as a fair resolution to her complaint. She should receive the new unit in approximately 5-7 business days. The delivery agency will have to haul away the current unit at the same time they deliver the new appliance. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager
[redacted] [redacted]
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have not gotten the replacement unit, but what has been promised is that they will locate the exact same model of the unit that I originally purchased but WORKING... and install that for me. IF they do this (replace the non working unit with the same make and model that I originally purchased from the store here) and assist me with transferring the extended warranty to the replacement unit that I purchased with the original purchase, this is acceptable.
Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the unit in question. Please contact me if there are any other questions or if I may be of further assistance.
Revdex.com:.
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have been in contact with gentleman, Mr. [redacted] at GE re: my washer. He informed me the machine needs to be repaired by the repair company and they will NOT provide a new machine for me. "That is not our policy." This is disappointing. I am STILL waiting for the machine to be repaired. PARTS are still unavailable!!! This is just AWFUL!! For the amount of money I have spent at the laundromat, I could have purchased a BRAND NEW MACHINE!!!! One of the agents I spoke with in February told me I would be receiving some compensation for the MISHAPSS of this machine. Nothing has been received
.... yet!! I will contact her today!!
I talked to the consumer and explained the lights operation he is describing is normal.
Thank you for the opportunity to review this consumer's situation. I have left multiple voicemails for this consumer on several different phone numbers I had listed. I have not heard back. I will continue reaching out to him. If he would rather contact me, he may call me at [redacted]...
[redacted] anytime between 8am - 2pm EST. Sincerely, [redacted]Program Manager
Thank-you for the opportunity to review this consumer’s situation. GE is in the process of providing a replacement door handle.Please contact me if there are any other questions or if I may be of further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Homeowner reports the part was received 7/2/2015 and installed by the homeowner.
we have agreed to exchange this consumer's refrigerator.
Thank-you for the opportunity to re-review this consumer’s situation. GE dispatched a service technician to the home to inspect the unit on a no charge basis. GE advised that the unit should not be used due to the broken glass cooktop. Please contact me if there are any other questions or if I may be of further assistance.
Thank-you for the opportunity to review this consumer’s situation.
An in-warranty service call was run on 11/19 resulting in a substantial reduction in the sound in question.
Please contact me if there are any other questions or if I may be of further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
GE took the bare minimum steps to remedy the situation as replacing their defective unit. They took no steps to address the fact that they caused me to use PTO or take off from work SEVEN times in just two months for the same appliance to be repaired. Of those SEVEN days one was a no call/no show and another day on a weekend of which I had to call to have their supervisors track down the repair technician. Their only step they took was to offer of an additional year of warranty that I could also purchase myself for $33. I find this repulsive and it shows a complete lack of respect for customers and shows that they don't value a customers time. This also does not take into account that the installation of the new dishwasher is different than the original as in now we cannot reach the control buttons on the top now to start the machine and need to use a utensil to start the machine (see attached photo).
Regards,
[redacted]
Thank you for the opportunity to review this consumer's situation. I have spoken with [redacted] and apologized for the trouble he's had with his Profile dishwasher. I've given him two options of substantially discounted replacement units. He wanted to look at the models online or...
in a store and get back to me with his decision. I told him that he had 30 days to accept the offer.Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager
Thank you for the opportunity to review this consumer’s situation.
Please be advised that I spoke with Mr. [redacted] yesterday regarding his concerns with his GE refrigerator. GE has advised him that his refrigerator is over three years old and out of warranty. As a gesture of goodwill GE has...
offered him a couple of options in assisting him in repairing the unit. At this time Mr. [redacted] has not accepted either offer. These offers will be open until December 3, 2014.
Please contact me if there are any other questions or if I may be of further assistance.
Sincerely,
[redacted]
Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE dishwasher. I agreed to send out [redacted]'s Appliance with a request for the owner to run the service call. She accepted. Please let...
me know if you have any further questions or concerns. Sincerely, [redacted]Program Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I called [redacted] twice and left a message updating the situation. Yesterday I left a message stating that the refrigerator is still broken, I still don't have a working refrigerator. At the appointment of jan 18th the service man changed a fan on it but it didn't resolve the problem. He left his number so I called him numerous time and left a message so he can come back but he never called me back to reschedule. Please let me know what to do next
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation. GE did not agree to replace the product in question. Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE refrigerator. Due to the excessive service and inconvenience, I have agreed to exchange the unit under the one-year...
warranty. She has accepted this as a fair resolution to her complaint. She should receive the new unit in approximately 5-7 business days. The delivery agency will have to haul away the current unit at the same time they deliver the new appliance. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager
[redacted] [redacted]
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have not gotten the replacement unit, but what has been promised is that they will locate the exact same model of the unit that I originally purchased but WORKING... and install that for me. IF they do this (replace the non working unit with the same make and model that I originally purchased from the store here) and assist me with transferring the extended warranty to the replacement unit that I purchased with the original purchase, this is acceptable.