Cook's Glass & Mirror Company Inc.

Thank you for the opportunity to review this consumer's situation. I have left the [redacted] a voicemail and I'm currently waiting for their return call to discuss this further. Please contact me if you have any questions. Sincerely, [redacted]

we have agreed to a no-charge service call for tomorrow.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appearWhile we were happy to hear that GE is willing to send us a new door, we were very dissatisfied that we are expected to pay the approximate $100 fee to have it installed.  I realize the dishwasher is out of warranty but surely they do not feel that the paint rusting off the door after only 4 years of normal use is acceptable or representative of the quality of their appliances, which we thought we were purchasing.  This is a decent size area of rust on the front of the appliance which looks awful  I'll be happy to post photos if necessary but I do not consider this case to be resolved  Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 The GE Tech left my house and BEFORE leaving driveway.... the unit stopped producing cold air. The tech week before said MORE work needed to be done since "something" had blown the fuse. The tech out last ONLY REPLACED fuse and unit did not stay working for longer than FIVE minutes. I called GE right away since tech was literally leaving. GE said the best they can do it make YET ANOTHER appointment for JUNE 9, 2015 , move than a week away again.  AND WANTS ME TO PAY FOR THIS SERVICE,.. I am at wits end over this. I FINALLY called ANOTHER company to fix unit, they looked at it and in less than FIVE minutes replied (to which I have written statement) the unit is DONE.. there is rusted lines leading to coolant and it can not be repaired..  I am now REFUSING to pay GE any monies for ANY time at my home.  This is very underhanded that they would NOT know that unit is DONE and order a fuse when they know another issue is problem.. not to mention charging me again since they did not have the fuse in hand... AND this has been going on for over a month, so NO I AM REFUSING TO accept their response.
thank you
[redacted]

Thank you for the opportunity to review this consumer’s situation.
 
Please be advised that Mr. [redacted]’s Geo Spring is out of warranty. However, as a one-time gesture GE has agreed to a no charge service repair. He is scheduled with [redacted] Service for July 7, 2015 between 8-12N....


 
Please contact me if there are any other questions or if I may be of further assistance.
Sincerely,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of reimbursing the purchase price of the unit in question.          Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation. The [redacted] had continued to work with GE Consumer Relations regardingthis matter.  It appears that the refrigerator in question has been repaired. GE Consumer Relations had sent an email and left a voice mail in...

anattempt to confirm this.  I also left a voice mail just a short while ago.  Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation. GE had offered to replace the unit in question on a prorated basis.  GE had also dispatched a service technician to the home to inspect the unit on a no charge basis.  GE advised that the unit should not be used due to...

the broken glass cooktop.  The unit was otherwise functional when GE inspected it.    Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation.
I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE refrigerator as well as GE service and customer service.
Although the unit can be repaired, I've agreed to replace the unit at no cost to...

her.  The order is: [redacted] and should be delivered in approximately 3-5 business days.
She was satisfied with the resolution to her complaint.
Please contact me if you have any further questions or concerns.
Sincerely,
[redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  However, this is the second time this brand new refrigerator has fixed.  The first time it was fixed, it worked fine for about 2-3 weeks.  Then the same exact symptoms reappeared.  [redacted], GE Representative, has been very conscientious about following up with me.  I'm assuming she will remain so for at least a month or so after this is resolved.  Thank you.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of providing a replacement dishwasher.   Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After I spoke with [redacted] this morning I subsequently received a call from someone in another department cancelling today's service call since two technicians were needed and only one was available.  I called [redacted] back to let him know and was advised that he would attempt to get a service call with two people scheduled for Tuesday and if not he would arrange for a replacement appliance through one of their providers to be delivered and installed by next Wednesday.  I was told I would receive a call back to inform me of which option we would be going with.  I did not receive a call back by end of business day.  This matter has still not been resolved and I still don't have a working appliance.
Regards,
[redacted]

We have exchanged this consumer's refrigerator.

Thank-you for the opportunity to review this consumer’s situation. The dryer in question is scheduled to be repaired on 1/21/16.Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation. The repairs to the unit in question are now scheduled to be completed on 5/23.Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation. The consumer accepted an exchange of her gas slide in range for the same model.  Her current model is still not repaired and we agreed that an exchange was needed after 3 months of trying to repair with no resolution.
Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. Please be advised that GE has agreed to replace Ms. [redacted] GE dishwasher at no charge. The order has been processed. Please contact me if there are any other questions or if I may be of further assistance.

The consmers invoice is valid and they still have an outstanding balance of $97.37.

Thank-you for the opportunity to review this consumer’s situation.
 
GE is scheduled to service the unit in question on 4/11/2015 .
 
Please contact me if there are any other questions or if I may be of further assistance.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[i spoke with [redacted] and he failed to recognize the issue with open mind. He kept saying unsble to fix the issue because that is what told by GE and policy manual. With some discussion  we agreed to reach back again to his engineering department. Tv]
Regards,
[redacted]