Cook's Glass & Mirror Company Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
GE has not offered any resolution.
Regards,
[redacted]

We have agreed to exchange this consumers washer

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE gas range. Although this is not a fault of the unit, we have agreed to cover the $166 repair fee as a one-time good will gesture. I will follow up with her after the repair has been completed. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer's situation.
I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE refrigerator. I offered the number to [redacted] to file a claim for her food loss.
I also gave her a few options for resolution but...

she chose to have another repair.  It is currently scheduled for this afternoon.  I asked her to contact me if she had any further questions or concerns.
Sincerely,
[redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation.  Please be advised that GE Factory Service technicians have been out to service Mr. [redacted]’s washer and had the technical assistance group involved and all have found that the issue is with his stand pipe and advised it is an...

issue with his home plumbing and not with the washer. GE has advised him that he will need a plumber out to correct the issue.  Please contact me if there are any other questions or if I may be of further assistance.  Sincerely,[redacted]

yes it is a dryer

Thank-you for the opportunity to review this consumer’s situation.
 
GE is in the process of replacing the unit in question.
 
Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE dishwasher. Due to the numerous service calls during the warranty period, I have agreed to exchange the unit for a brand new model.  He has...

reviewed and approved the model we discussed.  Mr. [redacted] should receive the new dishwasher in approximately 3-5 business days. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer's situation.
I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE dishwasher.
Although the unit has not been deemed as a non-repairable item, we have agreed to exchange it due to the excessive service.
Mr....

[redacted] has chosen an upgraded model and agreed to pay the difference between the two units.
He is aware that it's currently on backorder but should be expected into the warehouse within the next 7-10 business days.
He was satisfied with this resolution to his complaint.
Please contact me if you have any further questions or concerns.
Sincerely,
[redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I accept this resolution after speaking with Ms. [redacted] and receiving her personal guarantee that if their inferior, defective range malfunctions again, she will be the only contact person to resolve the issue. I am trusting at the time of the new malfunction (which I am sure will happen soon), a new unit will be provided free of any charge. A new unit was offered to me at this time by Ms. [redacted] for $595.00. This was totally unacceptable for the major inconveniences I have suffered due to GE's shameful product quality and poor customer service .
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE agreed to cover the charges related to the recently completed repair.  It is accurate that GE did not offer to replace the unit in question.    Please contact me if there are any other questions or if I may be of further assistance.

3/11/15
GE is replacing this microwave. 
Thank you,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE has offered to replace the product in question on a prorated basis.  The [redacted] have needed to attend to some personal issues and have not made a decision on this offer.            Please...

contact me if there are any other questions or if I may be of further assistance.

This was not the first time I had that repairman and disagreed with his diagnosis. Last year that technician was at my house last year for my new GE microwave door. It is (still) uneven, and my concern was the possibility of radiation seeping out. This same repairman looked at my microwave and said it was straight and that my kitchen cabinets were uneven!!! I will send you a picture if you would like proof of the crooked microwave door. I tested the radiation on my own after that! With this GE range issue, he looked at my range and said that's what it's supposed to do! It was black where the knobs were from the fire! [redacted] the FLAMES were as high as my microwave!!! I am thankful nobody was seriously injured. HOW is this NOT a safety issue?!!! GE offered $700.00 towards a new GE range. I was fine with that offer. The only request I had was not to have this repairman again at my house in the future. When GE would not guarantee that for me, yes, I purchased another brand range and asked for the SAME $700.00 reimbursement. I asked for reimbursement because the life of a range is 10 years and my range was shy of five years. I would never trust repairing any appliance under such circumstances. As far as speaking with two people in the president's Connecticut HQ, the first person was someone (receptionist?) who answered the phone, and switched me (after I asked not to be) back to the KY HQ! The second time I spoke with "someone" in the president's Connecticut HQ, I asked again not to be switched to the KY HQ, and that a decision be made at the CT office. Later that day (again) someone from the KY HQ returned my call with the rejection again of my request. I have never dealt with a company like GE and never will again deal with them. I hope this stays on record so that it may help the next consumer make their own decision with safety if they purchase a GE. I think this would be a huge liability for GE but, in my opinion, they would rather stand their ground than admit their fault.
Thank you very much for your time.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.   I spoke with [redacted] today 5/10/17 and offered to reverse her $99.95 Service Call Home Fee from 4/5/17 and to reimburse her for the $110 delivery fee on her new washer.  She accepted.   Please contact me if...

there are any other questions or if I may be of further assistance.   [redacted]

I left a second voice mail on 5/15

Thank-you for the opportunity to review this consumer’s situation.
 
The dryer in question has now been repaired.
 Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation. I spoke with Ms. [redacted] regarding the issues with her GE dishwasher. GE has advised her that we will be replacing the dishwasher at no charge due to excessive service. The replacement order has been processed.
 
Please...

contact me if there are any other questions or if I may be of further assistance.
 
Sincerely,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE is not agreeable to replacing the unit in question.  This issue is not a manufacturing defect.    Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation.  GE Factory Service was out to Ms. [redacted]’s house today and has repaired the refrigerator.  Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]