Cook's Glass & Mirror Company Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 The "repairman" showed up early which was great.  No phone call.  States he did not know the problem nor model to service and did not have the parts on his truck!  All of this info was given to dispatch when the original visit was scheduled along with our address which he had.. The resolution was to get the part over-night to us and my husband will install the part.
 
Poor service

We are working with this consumer.  She will call me back after her service call.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and agree with the documented statements.  After filling my original complaint, I was able to find a solution to my problem online.  I did not end up needing additional assistance from G.E. Appliances.  I consider this issue resolved.  Thank you for your support.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.
[GE called us once. We responded and left a message on a voice mail. This call was not returned.  GE also sent an email, it stated that if we did not reply they would consider the case closed. I responded to them letting them know that we are not using the dryer and feel it is a fire hazard. The day after their repair the dryer shut off within a minute and was very hot on the sides.I feel they should replace the unit. it is unsafe.]
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.   GE is not agreeable to running discounted service calls regarding this matter.       Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I informed the representative that I needed the line installed and was informed that they would do the installation when the delivery took place or I would have never purchased the product. They never installed the line. The unit they call replacement was bought at an additional $1042 over the $742.00 unit origally purchased which was defective and I was only given $600 credit toward new unit. I am unable to access the refigerator part due to the company not informing me of the correct sizes for use with this unit. Yeah it fits in the spot fine but there is not enough clearance to open the doors to access the unit. We have very little access to the refrigerator and need a different refrigerator.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE range.  She informed me that she is returning the unit back to the place of purchase and has bought a different GE model as a replacement. I...

told her to contact me at [redacted] if she had any further questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After speaking with Mrs. [redacted] we both agreed that switching the dishwasher was the best option, but I did want to make sure the dishwasher was comparable. After completing some research we felt like the one she agreed to switch the dishwasher with was not up to the standard that we selected our current dishwasher with. I then sent her 5 other dishwasher options that met our priorities. I am attaching this e-mail. After Mrs. [redacted] reviewed the dishwashwers, we were informed she would be able to replace current broken model with one of the models, but we would need to pay $100.This is not a reasonable solution to this issues. In addition,  after telling Mrs. [redacted] our current model was full of water she suggested that I get a turkey baster to get the dirty water out before it was replaced.  At this point the only other option that was given was a  refund to be issued and the dishwasher would be picked up. I am very unsatisfied with this option as well, but we have been backed into no other options.  As mentioned the dishwasher has not functioned in 6 weeks and we are not paying to have it replaced. We are still asking that we be provided with the option we have  selected.]
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.  Please be advised that Ms. [redacted]’s refrigerator is nearly six years old and out of warranty. As a gesture of goodwill GE has offered to sell her the part at a discount. Please contact me if there are any other...

questions or if I may be of further assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation. Pleasebe advised that I spoke with Mr. [redacted] on September 24, 2015 and advised if hecould call me back with the model and serial # of the range I would be happy tosee how I could assist him. Later in the day I received a voice...

message fromour Public Relations office that Mr. [redacted] had left and I tried to reach himtwo more times @ [redacted]nd the voice message system said the mailbox wasfull and I was unable to leave a voice message. I tried to reach Mr. [redacted]again on September 30, 2015 and again I got a message that the voice mailbox isfull and therefore I was unable to leave a voice message. As previously discussedwith Mr. [redacted] I am happy to try and assist with his range if he can give me areturn call at his convenience with his model and serial #. I can be reached at [redacted] between 8:-5:00 EST. Please contact me if there are any other questions or if I may be offurther assistance.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Apparently this company believes that I should have held on to a dish washer that broke twice for weeks (the first time they didn't want to do anything for me -- now they claim they would have fixed despite it being out of warranty if I only held on to). While I don't believe the would have paid to fix it, I'm not sure I would have wanted that piece of junk in my home to break a third time. First time it flooded the place, next time it might have set fire to it. I think their product is so defective they should refund the money or at least pay for the new (non-GE) dishwasher, which cost $500, plus the service calls on their horribly constructed product ($250). [redacted], of the chairman's office, did not want to do that and said he can do nothing about it because we replaced the broke dishwasher. Who wouldn't have replaced that piece of junk after two weeks? He also, laughably, contended that GE makes good, reliable product, which is a joke. We had a GE range we replaced after a few years. Who ever heard of a range breaking but this is the type of slipshod crap this companies makes.If you had problems with GE products, and I"m sure there are a lot of people out there who have, please call [redacted] at his direct line [redacted] and let him know the real quality of GE appliances. This is not a company to do business with. 
Regards,
[redacted]

we have agreed to replace this consumer's cooktop

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
they are patching it together. this a brand new unit . I believe with the only fair repair is to replace it with the past problems and not being able to use the unit but for about 2 weeks since it was new
Regards,
[redacted]

Thank you for the opportunity to re-review this complaint. Please be advised that GE agreed to replace Ms. Adam's washer and the new unit was delivered on January 17, 2017.

I spoke to the consumer today and he said the issue has been resolved

Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]Y]
Regards,
[redacted] My tenant was without a working stove for over 20 days.  GE sold me a defective stove and then did not repair it as scheduled. I also do not recall anyone from GE calling me to resolve this issue.  I'm out rental income because of GE.  I had to agree to my tenants request for compensation for her and her children to eat out for 20 days at not fault of my own!  I can not legally have my tenant without a stove for over 20 days.  In addition, the stove caught on fire and could have burned my apartment building!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The washer still did not work after the technician left my home the second time.  I have communicated with Mr. [redacted] and he kindly agreed to replace the washer with the same model which I should receive by tomorrow, 9/15/17.  I sincerely appreciate the prompt assistance; however, I would like to confirm that the new item will come with full warranty.  The reason is that I have lost faith in this model since I have owned washers from other brands for many years and have never had issues and this one broke within 6 months.
Regards,
[redacted]

[redacted] This complaint has not been resolved. GE has refused to refund my money for the defective washing machine.  I have done some research, and I am aware that GE had recalled similar machines for the same issues.  I have contacted a lawyer, and I intend to take legal action against GE. I have also found 5 other people on line  who have been experiencing the same issues. The lawyer is looking into a class action law suit against GE.  I would appreciate if the Revdex.com would not list this complaint as resolved, as it is very far from being settled.

I have reimbursed this consumer for his service call.