Thank you for the opportunity to review this consumer’s situation. Please be advised that Ms. [redacted]’s refrigerator is nearly six years old and out of warranty. As a gesture of goodwill GE has offered to sell her the part at a discount. Please contact me if there are any other...
questions or if I may be of further assistance. Sincerely,[redacted]
Thank-you for the opportunity to review this consumer’s situation.
GE has left five voice mails with my contact phone number for Ms. [redacted] since receiving her information from the Revdex.com. We have not spoken as of today 6/18.
Please contact me if there are any other questions or...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Apparently this company believes that I should have held on to a dish washer that broke twice for weeks (the first time they didn't want to do anything for me -- now they claim they would have fixed despite it being out of warranty if I only held on to). While I don't believe the would have paid to fix it, I'm not sure I would have wanted that piece of junk in my home to break a third time. First time it flooded the place, next time it might have set fire to it. I think their product is so defective they should refund the money or at least pay for the new (non-GE) dishwasher, which cost $500, plus the service calls on their horribly constructed product ($250). [redacted], of the chairman's office, did not want to do that and said he can do nothing about it because we replaced the broke dishwasher. Who wouldn't have replaced that piece of junk after two weeks? He also, laughably, contended that GE makes good, reliable product, which is a joke. We had a GE range we replaced after a few years. Who ever heard of a range breaking but this is the type of slipshod crap this companies makes.If you had problems with GE products, and I"m sure there are a lot of people out there who have, please call [redacted] at his direct line [redacted] and let him know the real quality of GE appliances. This is not a company to do business with.
Regards,
[redacted]
Thank you for the opportunity to review this consumer’s situation. Please be advised that GE has agreed to waive the home trip/diagnosis fee for a GE technician to inspect [redacted] dishwasher due to cabinet damage from the unit. He is scheduled for service on May 22, 2017. Please...
contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I spoke to GE and they are replacing the microwave by next week, if they do come and exchange, then
I would be satisfied. Ill keep in touch and let you know.
 %
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.After speaking with Mrs. [redacted] we both agreed that switching the dishwasher was the best option, but I did want to make sure the dishwasher was comparable. After completing some research we felt like the one she agreed to switch the dishwasher with was not up to the standard that we selected our current dishwasher with. I then sent her 5 other dishwasher options that met our priorities. I am attaching this e-mail. After Mrs. [redacted] reviewed the dishwashwers, we were informed she would be able to replace current broken model with one of the models, but we would need to pay $100.This is not a reasonable solution to this issues. In addition, after telling Mrs. [redacted] our current model was full of water she suggested that I get a turkey baster to get the dirty water out before it was replaced. At this point the only other option that was given was a refund to be issued and the dishwasher would be picked up. I am very unsatisfied with this option as well, but we have been backed into no other options. As mentioned the dishwasher has not functioned in 6 weeks and we are not paying to have it replaced. We are still asking that we be provided with the option we have selected.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
“...however, we are not in agreement with further concessions in this matter. “
Of course not. If you were, we wouldn't be reading things like this at [redacted].com...
“General Electric customer service is ranked #552 out of the 800 companies that have a [redacted].com rating with an overall score of 27.26 out of a possible 200 based upon 307 ratings. This score rates General Electric customer service and customer support as Terrible.” *
But the score that really speaks to the issue is in the category of ISSUE RESOLUTION. Here we see that GE scored an impressive score of 1.5 out of 10 possible points.
Indeed, given such abysmal scores, the bigger surprise would be had GE done the ethical thing and assumed some responsibility for their flawed product design.
And so in response to this latest demonstration of customer abuse and dis-service, I see I really have no choice but to explore every option that might result in satisfaction. Contacting the Board of Directors:[redacted] to ascertain their thoughts on the matter. Who knows, [redacted], [redacted], and [redacted] may get promotions for their demonstration of how not to satisfy a customer...or not...
Concurrently with this, communications with the State Attorney General's office would surely be worthwhile as well. I wonder what their reaction would be on the article I included in my original complaint regarding Manufacturing Defect vs. Design Defect.
Given that I am retired and on Disability, I can't think of a more rewarding way to spend my time than taking a stand against mediocrity and I really do believe this issue deserves my full attention.
[redacted]Regards,
[redacted]
Thank you for the opportunity to review this consumer’s situation. Pleasebe advised that I spoke with Mr. [redacted] on September 24, 2015 and advised if hecould call me back with the model and serial # of the range I would be happy tosee how I could assist him. Later in the day I received a voice...
message fromour Public Relations office that Mr. [redacted] had left and I tried to reach himtwo more times @ [redacted]nd the voice message system said the mailbox wasfull and I was unable to leave a voice message. I tried to reach Mr. [redacted]again on September 30, 2015 and again I got a message that the voice mailbox isfull and therefore I was unable to leave a voice message. As previously discussedwith Mr. [redacted] I am happy to try and assist with his range if he can give me areturn call at his convenience with his model and serial #. I can be reached at [redacted] between 8:-5:00 EST. Please contact me if there are any other questions or if I may be offurther assistance.Sincerely,[redacted]
Thank you for the opportunity to review this consumer’s situation. I spoke with [redacted] today 10/3/17. I agreed to replace his GE wall oven at no charge. Please contact me if there are any other questions or if I may be of further assistance. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to review this consumer's situation.
I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE dishwasher.
Although the unit has not been deemed as a non-repairable item, we have agreed to exchange it due to the excessive service.
Mr....
[redacted] has chosen an upgraded model and agreed to pay the difference between the two units.
He is aware that it's currently on backorder but should be expected into the warehouse within the next 7-10 business days.
He was satisfied with this resolution to his complaint.
Please contact me if you have any further questions or concerns.
Sincerely,
[redacted]Program Manager
Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE washing machine. I offered to reimburse the cost of the most recent part (approx. $40) as a good will gesture. I would need a copy of...
the receipt faxed to me at [redacted]. I also agreed to schedule service as a second opinion and waive the trip charge if he is interested. If he would like to take advantage of this offer, he would need to respond back to me within 14 business days. Please don't hesitate to contact me with any questions or concerns. I can be reached directly at [redacted] Sincerely, [redacted]Program Manager
Thank you for the opportunity to review this consumer’s situation. Please be advised that GE has sent out three different technicians (2 Factory Service & 1 Authorized Servicer) to take a look at Mr. [redacted]’s concerns on his GE cooktop. It has been determined by each technician that the unit is...
operating as it is designed and there is no functional repair to be made. With these diagnoses GE does not agree to replace nor refund Mr. [redacted] for the cooktop. Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We are requesting a new unit, not a refurbishing of the defective unit that was shipped to us. When we purchase a new product it should not need to be repaired upon arrival.
Regards,
[redacted]
Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE gas range. Although this is not a fault of the unit, we have agreed to cover the $166 repair fee as a one-time good will gesture. I will follow up with her after the repair has been completed. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager
Thank you for the opportunity to review this consumer’s situation. Please be advised that Ms. [redacted]’s refrigerator is nearly six years old and out of warranty. As a gesture of goodwill GE has offered to sell her the part at a discount. Please contact me if there are any other...
questions or if I may be of further assistance. Sincerely,[redacted]
Thank-you for the opportunity to review this consumer’s situation.
GE has left five voice mails with my contact phone number for Ms. [redacted] since receiving her information from the Revdex.com. We have not spoken as of today 6/18.
Please contact me if there are any other questions or...
if I may be of further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Apparently this company believes that I should have held on to a dish washer that broke twice for weeks (the first time they didn't want to do anything for me -- now they claim they would have fixed despite it being out of warranty if I only held on to). While I don't believe the would have paid to fix it, I'm not sure I would have wanted that piece of junk in my home to break a third time. First time it flooded the place, next time it might have set fire to it. I think their product is so defective they should refund the money or at least pay for the new (non-GE) dishwasher, which cost $500, plus the service calls on their horribly constructed product ($250). [redacted], of the chairman's office, did not want to do that and said he can do nothing about it because we replaced the broke dishwasher. Who wouldn't have replaced that piece of junk after two weeks? He also, laughably, contended that GE makes good, reliable product, which is a joke. We had a GE range we replaced after a few years. Who ever heard of a range breaking but this is the type of slipshod crap this companies makes.If you had problems with GE products, and I"m sure there are a lot of people out there who have, please call [redacted] at his direct line [redacted] and let him know the real quality of GE appliances. This is not a company to do business with.
Regards,
[redacted]
I spoke to the consumer today and he said the issue has been resolved
Thank you for the opportunity to review this consumer’s situation. Please be advised that GE has agreed to waive the home trip/diagnosis fee for a GE technician to inspect [redacted] dishwasher due to cabinet damage from the unit. He is scheduled for service on May 22, 2017. Please...
contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I spoke to GE and they are replacing the microwave by next week, if they do come and exchange, then
I would be satisfied. Ill keep in touch and let you know.
 %
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.After speaking with Mrs. [redacted] we both agreed that switching the dishwasher was the best option, but I did want to make sure the dishwasher was comparable. After completing some research we felt like the one she agreed to switch the dishwasher with was not up to the standard that we selected our current dishwasher with. I then sent her 5 other dishwasher options that met our priorities. I am attaching this e-mail. After Mrs. [redacted] reviewed the dishwashwers, we were informed she would be able to replace current broken model with one of the models, but we would need to pay $100.This is not a reasonable solution to this issues. In addition, after telling Mrs. [redacted] our current model was full of water she suggested that I get a turkey baster to get the dirty water out before it was replaced. At this point the only other option that was given was a refund to be issued and the dishwasher would be picked up. I am very unsatisfied with this option as well, but we have been backed into no other options. As mentioned the dishwasher has not functioned in 6 weeks and we are not paying to have it replaced. We are still asking that we be provided with the option we have selected.]
Regards,
[redacted]
I have reimbursed this consumer for his service call.
We are scheduled to complete repair later this month. Have been waiting on a part. Consumer is aware.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
“...however, we are not in agreement with further concessions in this matter. “
Of course not. If you were, we wouldn't be reading things like this at [redacted].com...
“General Electric customer service is ranked #552 out of the 800 companies that have a [redacted].com rating with an overall score of 27.26 out of a possible 200 based upon 307 ratings. This score rates General Electric customer service and customer support as Terrible.” *
But the score that really speaks to the issue is in the category of ISSUE RESOLUTION. Here we see that GE scored an impressive score of 1.5 out of 10 possible points.
Indeed, given such abysmal scores, the bigger surprise would be had GE done the ethical thing and assumed some responsibility for their flawed product design.
And so in response to this latest demonstration of customer abuse and dis-service, I see I really have no choice but to explore every option that might result in satisfaction. Contacting the Board of Directors:[redacted] to ascertain their thoughts on the matter. Who knows, [redacted], [redacted], and [redacted] may get promotions for their demonstration of how not to satisfy a customer...or not...
Concurrently with this, communications with the State Attorney General's office would surely be worthwhile as well. I wonder what their reaction would be on the article I included in my original complaint regarding Manufacturing Defect vs. Design Defect.
Given that I am retired and on Disability, I can't think of a more rewarding way to spend my time than taking a stand against mediocrity and I really do believe this issue deserves my full attention.
[redacted]Regards,
[redacted]
Thank you for the opportunity to review this consumer’s situation. Pleasebe advised that I spoke with Mr. [redacted] on September 24, 2015 and advised if hecould call me back with the model and serial # of the range I would be happy tosee how I could assist him. Later in the day I received a voice...
message fromour Public Relations office that Mr. [redacted] had left and I tried to reach himtwo more times @ [redacted]nd the voice message system said the mailbox wasfull and I was unable to leave a voice message. I tried to reach Mr. [redacted]again on September 30, 2015 and again I got a message that the voice mailbox isfull and therefore I was unable to leave a voice message. As previously discussedwith Mr. [redacted] I am happy to try and assist with his range if he can give me areturn call at his convenience with his model and serial #. I can be reached at [redacted] between 8:-5:00 EST. Please contact me if there are any other questions or if I may be offurther assistance.Sincerely,[redacted]
Thank-you for the opportunity to review this consumer’s situation.
GE is in the process of replacing the unit in question.
Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer’s situation. I spoke with [redacted] today 10/3/17. I agreed to replace his GE wall oven at no charge. Please contact me if there are any other questions or if I may be of further assistance. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to review this consumer's situation.
I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE dishwasher.
Although the unit has not been deemed as a non-repairable item, we have agreed to exchange it due to the excessive service.
Mr....
[redacted] has chosen an upgraded model and agreed to pay the difference between the two units.
He is aware that it's currently on backorder but should be expected into the warehouse within the next 7-10 business days.
He was satisfied with this resolution to his complaint.
Please contact me if you have any further questions or concerns.
Sincerely,
[redacted]Program Manager
Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE washing machine. I offered to reimburse the cost of the most recent part (approx. $40) as a good will gesture. I would need a copy of...
the receipt faxed to me at [redacted]. I also agreed to schedule service as a second opinion and waive the trip charge if he is interested. If he would like to take advantage of this offer, he would need to respond back to me within 14 business days. Please don't hesitate to contact me with any questions or concerns. I can be reached directly at [redacted] Sincerely, [redacted]Program Manager
yes it is a dryer
Thank you for the opportunity to review this consumer’s situation. Please be advised that GE has sent out three different technicians (2 Factory Service & 1 Authorized Servicer) to take a look at Mr. [redacted]’s concerns on his GE cooktop. It has been determined by each technician that the unit is...
operating as it is designed and there is no functional repair to be made. With these diagnoses GE does not agree to replace nor refund Mr. [redacted] for the cooktop. Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We are requesting a new unit, not a refurbishing of the defective unit that was shipped to us. When we purchase a new product it should not need to be repaired upon arrival.
Regards,
[redacted]
Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE gas range. Although this is not a fault of the unit, we have agreed to cover the $166 repair fee as a one-time good will gesture. I will follow up with her after the repair has been completed. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager