Cook's Glass & Mirror Company Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
“...however, we are not in agreement with further concessions in this matter. “
Of course not. If you were, we wouldn't be reading things like this at [redacted].com...
“General Electric customer service is ranked #552 out of the 800 companies that have a [redacted].com rating with an overall score of 27.26 out of a possible 200 based upon 307 ratings. This score rates General Electric customer service and customer support as Terrible.” *
But the score that really speaks to the issue is in the category of ISSUE RESOLUTION. Here we see that GE scored an impressive score of 1.5 out of 10 possible points.
Indeed, given such abysmal scores, the bigger surprise would be had GE done the ethical thing and assumed some responsibility for their flawed product design.
And so in response to this latest demonstration of customer abuse and dis-service, I see I really have no choice but to explore every option that might result in satisfaction. Contacting the Board of Directors:[redacted] to ascertain their thoughts on the matter. Who knows, [redacted], [redacted], and [redacted] may get promotions for their demonstration of how not to satisfy a customer...or not...
Concurrently with this, communications with the State Attorney General's office would surely be worthwhile as well. I wonder what their reaction would be on the article I included in my original complaint regarding Manufacturing Defect vs. Design Defect.
Given that I am retired and on Disability, I can't think of a more rewarding way to spend my time than taking a stand against mediocrity and I really do believe this issue deserves my full attention.
[redacted]Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. i called [redacted] and the shipping company was unable to meet a feasible plan for delivery. My other requests were omitted in the response. 
Regards,
[redacted]

I received the most recent e-mail from Mrs. [redacted].
If she is still experiencing issues with the unit, we would be more than happy to schedule a repair.
Please have her contact me at 502 [redacted] any time between 8am - 2pm EST.
Sincerely,
[redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation.
 GE has left five voice mails with my contact phone number for Ms. [redacted] since receiving her information from the Revdex.com.  We have not spoken as of today 6/18.
 Please contact me if there are any other questions or...

if I may be of further assistance.

We are scheduled to complete repair later this month.   Have been waiting on a part.  Consumer is aware.

Thank you for the opportunity to review this consumer’s situation.  Please be advised that GE has agreed to waive the home trip/diagnosis fee for a GE technician to inspect [redacted] dishwasher due to cabinet damage from the unit. He is scheduled for service on May 22, 2017. Please...

contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] 
 
 
 I spoke to GE and they are replacing the microwave by next week, if they do come and exchange, then
I would be satisfied. Ill keep in touch and let you know.
&nbsp%

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I won't be buying anything GE and my family won't either. They Lost a lot of respect and business. Hopefully strangers will see this and not buy from them either.

[redacted]
[redacted]   Sorry  I   did not  get  back  to you on  time.  I am  very satisfied   with  the  replacement   dryer.  My case #   [redacted]  *  [redacted]  *  [redacted]

Thank you for the opportunity to review this consumer's most recent feedback. Due to the unsuccessful repair, GE offered to exchange the monogram ice machine on 12/14. I believe the new unit has now been delivered.  I called the consumer to follow up today, but I had to leave a voicemail. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation. I spoke with [redacted] on 9/16/16.  I explained that since her 8 year old refrigerator has been deemed non-repairable by our service department we will not be coming back out.  However I did double her discount...

into a new unit model# [redacted] bringing the price down to $3,170.07.  She was pleased with the offer and now is taking time to look the unit over online and will call me back.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We are requesting a new unit, not a refurbishing of the defective unit that was shipped to us. When we purchase a new product it should not need to be repaired upon arrival.
Regards,
[redacted]

We have agreed to concession the parts required to complete repair for this consumer.

Thank you for the opportunity to review this consumer’s situation. GE Appliance Factory Service has chosen to put the [redacted]’s on the ‘Do Not Service’ list.  The consumer challenged our Factory Service technician’s diagnosis and repair.  There were parts outside of the sealed system...

that needed to be replaced that were not under warranty.  The consumer refused to pay the bill.  They asked to be invoiced and would challenge the invoice.  The consumer’s refrigerator is still not cooling.  GE has asked the consumer to find a local repair company to come out and diagnose the unit.  Once parts are determined GE will send the parts at no charge and pay up to $250 in labor cost.  At this point the consumer has yet to find a servicer.  GE will continue to assist in locating a servicer.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

The consumer's refrigerator has been repaired under warranty.

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE washing machine. I offered to reimburse the cost of the most recent part (approx. $40) as a good will gesture.  I would need a copy of...

the receipt faxed to me at [redacted].  I also agreed to schedule service as a second opinion and waive the trip charge if he is interested.  If he would like to take advantage of this offer, he would need to respond back to me within 14 business days. Please don't hesitate to contact me with any questions or concerns.  I can be reached directly at [redacted]  Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[GE contends that the service technician provided a useful diagnostic service by suggesting the ice maker MIGHT need to be replaced.  We already knew that.  In fact, the actual problem may have been the water valve.  The technician should have run an available 4-minute diagnostic to observe that the ice maker rotated but there was no water flow.  Then he should have checked the solenoid on the water valve to determine if that was really where the problem was. ] 
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.   I spoke with [redacted] today 10/3/17.  I agreed to replace his GE wall oven at no charge.    Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer’s situation. Please be advised that GE has sent out three different technicians (2 Factory Service & 1 Authorized Servicer) to take a look at Mr. [redacted]’s concerns on his GE cooktop. It has been determined by each technician that the unit is...

operating as it is designed and there is no functional repair to be made. With these diagnoses GE does not agree to replace nor refund Mr. [redacted] for the cooktop. Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]