Cook's Glass & Mirror Company Inc.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This was not the desired outcome . Yes a repairman did come out and put new parts on the fridge . Only time will tell if the this repair works . This makes the 3rd time it has been worked on for the issue . None of the previous repairs have taken care of the issue . It usually takes approx. . 30-60 days before it freezes back over and the refrigerator section quits cooling . 
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.
The refrigerator in question has been repaired.  
Please contact me if there are any other questions or if I may be of further assistance.

[ The rep for the company contacted me and I...

was  able to negotiate a satisfactory resolution to my problem. I would like to thank you for all your assistance.  It certainly cut through the red tape I was stuck in. ]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have agreed to reimburse the disputed amount.

I have reviewed the response by this consumer. Our discounted offer remains the same and is good through 5/27/16. Thank you, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.To elaborate, yes a discount was offered and I turned it down.But no information was given on cost of part or what the percentage discount given would be.  That would of been helpful in making my decision.They wanted to send out a service call for a fee.  But they had my model number and could of had this information ready when they called me.Since they asked, the serial number is [redacted]I am not the first person with their washing machine breaking after a short time.  All you have to do is a [redacted] search for - ge washing machine hub.  There are plenty of pictures and videos of the hub disintegrated.  I can get over a 20 year appliance only lasting 3 years with a 1 year warranty.   What is unacceptable is the cost involved to fix.  Between labor and the new tub (because for the stainless steel you can not buy just the hub), it would cost more then I first paid for the entire washing machine.Lastly, nothing was mentioned about their support phone number offering me the wrong part number.  As such, I am out another 80 dollars and a part I can not use.  Any one want a cheap GE hub?
Regards,[redacted]

Thank-you for the opportunity to review this consumer¿s situation. A repair was completed on 8/31 that is believed to have resolved the product issues.  More than one voice mail has been left asking to confirm. Please contact me if there are any other questions or if I may be of...

further assistance.

Thank you for the opportunity to review this consumer’s situation.  Please be advised that a GE Factory Service technician was out to Ms. [redacted]’s home on 3/29/17 and found no fault with the refrigerator. Please contact me if there are any other questions or if I may be of further...

assistance.  Sincerely,[redacted]

1/12/15
Thank you for the opportunity to review this consumer's response.
Since the unit is now fixed, we do not know if it will fail at some point in the future.
We review cases and situations quite fairly and will take all previous service history into account if this situation reoccurs. 
At that unknown point in the future, we will address it at that time.
Regards,
[redacted]

Our rebate center is sending a check for the remaining amount due to the consumer.

Thank you for the opportunity to review this consumer's situation.
I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE refrigerator as well as GE service.
I explained that this was not the normal experience and offered the number to an insurance company for a...

food loss claim.
I told her to call me directly if she had any further concerns with this unit.  I can be reached at [redacted] anytime between 8am - 1pm EST.
Sincerely,
[redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation. I spoke to [redacted] on July 14th 2016 and after reviewing her service history and unit failures GE has agreed to replace both her room air conditioners at no charge to the consumer.    Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE refrigerator. Due to the excessive service, I agreed to exchange it as a good will gesture.  She accepted this as a fair resolution to her...

complaint. She should get a call from the delivery company next week to schedule a pick up of her current unit at the same time they install the new one. (order #: [redacted]Please contact me if you have any further questions or concerns.  Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved ,resolved as in the repair completed in a proper fix by sub contractor [redacted] Heating and Cooling ,[redacted] since GE is not a Technician it seems and can not give a" detailed summary of what they need to do to repair the unit" I can only hope that it is fixed right, if not we can start from square one again an go back to another energy source instead of electric. thank you[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Talking with the GE rep was way less than what I expected, I feel this company owes me and my wife for all the aggravation, about 20 hours of our time (min) and to have our carpet cleaned after handtrucks were in and out of my house so many times. I feel $200.00 would be appropriate and that is just to clean the carpet, not all the time. At least maybe I can take my wife out on GE for unloading the refrigerator so many times only to reject the appliance because of damage, not freight damage, they were boxed with damage and having her kitchen torn apart so many times. Its sad the other product line all came in undamaged but GE just couldn't get it done. VERY SAD. I also feel they owe the retailer for all their troubles, but that is between them. 
Regards,
[redacted]

I REJECT their response since nobody has contacted me by the GE Appliances Executive Customer Relations Department to help me with this matter.
 
I am not sure what else to do to reopen my complaint since this matter has not been resolved yet and I still have a defective and unsafe Cooktop in my kitchen and nobody has offered me help to resolve the matter.
Also I’ve tried calling the [redacted] number, but they refuse to help me cause they say my case manager is [redacted] from[redacted] Department.
 
 
Your website says that she has contacted me and offered me a resolution, but I don’t have her phone number and unable to reach her at all.
What else can I do to get this resolved? Please help.
 
Thank you in advance for your help with this complaint.
 
[redacted]

Thank you for the opportunity to review this consumer’s situation.  Please be advised that GE has spoken with Ms. Miller regarding her complaint with her dishwasher. Although there has been no functional failure found with the unit as a one-time gesture of goodwill GE has agreed to replace her...

dishwasher with the same model. The order has been processed. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and,...

if it does, will consider this complaint resolved.
Regards,
[redacted]

I have agreed to buyback this consumer's washer.

Thank-you for the opportunity to review this consumer’s situation.
GE has declined to send additional potential replacement parts regarding
this matter.  GE did offer a $200.00
allowance to keep...

the unit as-is but this offer was rejected.
Please contact me if there
are any other questions or if I may be of further assistance.