Thank you for the opportunity to review this consumer’s situation. Today 10/31/16 I scheduled a no charge service call for [redacted] at the earliest opportunity on 11/17/16 between 8am and Noon. Jamie accepted the service call. Please contact me if there are any other questions...
Thank-you for the opportunity to review this consumer’s situation. GE has bought back the washing machine in question.Please contact me if there are any other questions or if I may be of further assistance.
made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This was not the desired outcome . Yes a repairman did come out and put new parts on the fridge . Only time will tell if the this repair works . This makes the 3rd time it has been worked on for the issue . None of the previous repairs have taken care of the issue . It usually takes approx. . 30-60 days before it freezes back over and the refrigerator section quits cooling .
Regards,
[redacted]
Thank-you for the opportunity to review this consumer¿s situation. A repair was completed on 8/31 that is believed to have resolved the product issues. More than one voice mail has been left asking to confirm. Please contact me if there are any other questions or if I may be of...
Thank-you for the opportunity to review this consumer’s situation. GE has declined to make a reimbursement towards the unit that has been purchased. Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs. [redacted] and apologized for the problems she's had with her GE washer. Because the cost of the repair may have exceeded the cost of a replacement, we offered a replacement unit at a discounted price. Mrs....
[redacted] has accepted this as a fair resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager
Thank-you for the opportunity to review this consumer’s situation.
GE has declined to send additional potential replacement parts regarding
this matter. GE did offer a $200.00
allowance to keep...
the unit as-is but this offer was rejected.
Please contact me if there
are any other questions or if I may be of further assistance.
1/12/15
Thank you for the opportunity to review this consumer's response.
Since the unit is now fixed, we do not know if it will fail at some point in the future.
We review cases and situations quite fairly and will take all previous service history into account if this situation reoccurs.
At that unknown point in the future, we will address it at that time.
Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation. GE is not agreeable to running discounted service calls regarding this matter. Please contact me if there are any other questions or if I may be of further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved ,resolved as in the repair completed in a proper fix by sub contractor [redacted] Heating and Cooling ,[redacted] since GE is not a Technician it seems and can not give a" detailed summary of what they need to do to repair the unit" I can only hope that it is fixed right, if not we can start from square one again an go back to another energy source instead of electric. thank you[redacted]
Regards,
[redacted]
Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE refrigerator. Due to the excessive service, I agreed to exchange it as a good will gesture. She accepted this as a fair resolution to her...
complaint. She should get a call from the delivery company next week to schedule a pick up of her current unit at the same time they install the new one. (order #: [redacted]Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I informed the representative that I needed the line installed and was informed that they would do the installation when the delivery took place or I would have never purchased the product. They never installed the line. The unit they call replacement was bought at an additional $1042 over the $742.00 unit origally purchased which was defective and I was only given $600 credit toward new unit. I am unable to access the refigerator part due to the company not informing me of the correct sizes for use with this unit. Yeah it fits in the spot fine but there is not enough clearance to open the doors to access the unit. We have very little access to the refrigerator and need a different refrigerator.
Regards,
[redacted]
Thank you for the opportunity to review this consumer’s situation. I spoke to [redacted] on July 14th 2016 and after reviewing her service history and unit failures GE has agreed to replace both her room air conditioners at no charge to the consumer. Please contact me if there are any other questions or if I may be of further assistance. [redacted]
Thank you for the opportunity to review this consumer's situation.
I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE refrigerator as well as GE service.
I explained that this was not the normal experience and offered the number to an insurance company for a...
food loss claim.
I told her to call me directly if she had any further concerns with this unit. I can be reached at [redacted] anytime between 8am - 1pm EST.
Sincerely,
[redacted]Program Manager
Thank you for the opportunity to review this consumer’s situation. Please be advised that GE has spoken with Ms. Miller regarding her complaint with her dishwasher. Although there has been no functional failure found with the unit as a one-time gesture of goodwill GE has agreed to replace her...
dishwasher with the same model. The order has been processed. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]
We have agreed to reimburse the disputed amount.
Thank you for the opportunity to review this consumer’s situation. Today 10/31/16 I scheduled a no charge service call for [redacted] at the earliest opportunity on 11/17/16 between 8am and Noon. Jamie accepted the service call. Please contact me if there are any other questions...
or if I may be of further assistance. [redacted]
Thank-you for the opportunity to review this consumer’s situation. GE has bought back the washing machine in question.Please contact me if there are any other questions or if I may be of further assistance.
we have agreed to exchange this consumer's dryer
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This was not the desired outcome . Yes a repairman did come out and put new parts on the fridge . Only time will tell if the this repair works . This makes the 3rd time it has been worked on for the issue . None of the previous repairs have taken care of the issue . It usually takes approx. . 30-60 days before it freezes back over and the refrigerator section quits cooling .
Regards,
[redacted]
Thank-you for the opportunity to review this consumer¿s situation. A repair was completed on 8/31 that is believed to have resolved the product issues. More than one voice mail has been left asking to confirm. Please contact me if there are any other questions or if I may be of...
further assistance.
Thank-you for the opportunity to review this consumer’s situation. GE has declined to make a reimbursement towards the unit that has been purchased. Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs. [redacted] and apologized for the problems she's had with her GE washer. Because the cost of the repair may have exceeded the cost of a replacement, we offered a replacement unit at a discounted price. Mrs....
[redacted] has accepted this as a fair resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager
Our rebate center is sending a check for the remaining amount due to the consumer.
Thank-you for the opportunity to review this consumer’s situation.
GE has declined to send additional potential replacement parts regarding
this matter. GE did offer a $200.00
allowance to keep...
the unit as-is but this offer was rejected.
Please contact me if there
are any other questions or if I may be of further assistance.
1/12/15
Thank you for the opportunity to review this consumer's response.
Since the unit is now fixed, we do not know if it will fail at some point in the future.
We review cases and situations quite fairly and will take all previous service history into account if this situation reoccurs.
At that unknown point in the future, we will address it at that time.
Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation. GE is not agreeable to running discounted service calls regarding this matter. Please contact me if there are any other questions or if I may be of further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved ,resolved as in the repair completed in a proper fix by sub contractor [redacted] Heating and Cooling ,[redacted] since GE is not a Technician it seems and can not give a" detailed summary of what they need to do to repair the unit" I can only hope that it is fixed right, if not we can start from square one again an go back to another energy source instead of electric. thank you[redacted]
Regards,
[redacted]
Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE refrigerator. Due to the excessive service, I agreed to exchange it as a good will gesture. She accepted this as a fair resolution to her...
complaint. She should get a call from the delivery company next week to schedule a pick up of her current unit at the same time they install the new one. (order #: [redacted]Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager
I have agreed to buyback this consumer's washer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I informed the representative that I needed the line installed and was informed that they would do the installation when the delivery took place or I would have never purchased the product. They never installed the line. The unit they call replacement was bought at an additional $1042 over the $742.00 unit origally purchased which was defective and I was only given $600 credit toward new unit. I am unable to access the refigerator part due to the company not informing me of the correct sizes for use with this unit. Yeah it fits in the spot fine but there is not enough clearance to open the doors to access the unit. We have very little access to the refrigerator and need a different refrigerator.
Regards,
[redacted]
Thank you for the opportunity to review this consumer’s situation. I spoke to [redacted] on July 14th 2016 and after reviewing her service history and unit failures GE has agreed to replace both her room air conditioners at no charge to the consumer. Please contact me if there are any other questions or if I may be of further assistance. [redacted]
Thank you for the opportunity to review this consumer's situation.
I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE refrigerator as well as GE service.
I explained that this was not the normal experience and offered the number to an insurance company for a...
food loss claim.
I told her to call me directly if she had any further concerns with this unit. I can be reached at [redacted] anytime between 8am - 1pm EST.
Sincerely,
[redacted]Program Manager
We are working with this consumer. She will call me back after her service call.
Thank you for the opportunity to review this consumer’s situation. Please be advised that GE has spoken with Ms. Miller regarding her complaint with her dishwasher. Although there has been no functional failure found with the unit as a one-time gesture of goodwill GE has agreed to replace her...
dishwasher with the same model. The order has been processed. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]