Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[i spoke with [redacted] and he failed to recognize the issue with open mind. He kept saying unsble to fix the issue because that is what told by GE and policy manual. With some discussion we agreed to reach back again to his engineering department. Tv]
Regards,
[redacted]
Revdex.comc/o [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be most satisfactory to me. I will wait for the business to perform this action and send all necessary documents on the new washer. At which time I receive everything, I will consider this matter resolved.Thank you for your professionalism.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and,...
if it does, will consider this complaint resolved.
Regards,
[redacted]
They did finally respond over a week later and that was only after I posted on their Facebook page, wrote the Attorney General's office, the Revdex.com and posted on other Social Media. A Social Media Specialist from GE finally took action and got things resolved. Also GE doesn't let you know there is insurance for your food that has perished. I found out quite by accident in talking to customer service. Our case manager never did call. the number of hours that it took to resolve this was extensive and exhausting.
Thank-you for the opportunity to review this consumer’s situation. The repairs to the unit in question are now scheduled to be completed on 5/23.Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer’s situation. Please be advised that GE Factory Service was out on March 2, 2015 to repair Ms. [redacted]’s GE refrigerator. GE has advised her that the unit is over eight years old and out of warranty. GE has confirmed with Ms. [redacted]’s that the...
unit has been repaired at this time and is working properly. It is unfortunate when one of the GE technicians is out ill but unfortunately when this does happen then service appointments do have to be rescheduled. GE will not be issuing any type of reimbursement for valid service charges.
Please contact me if there are any other questions or if I may be of further assistance.%
Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the unit in question. Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer’s situation. I spoke with [redacted] today 4/12/17 and offered to replace her washer top at no charge and waive the home call fee of $99.95 if they would take care of the labor. She will have her husband attempt to install the top,...
but if there are issues she will call me to schedule a GE technician to come out. Please contact me if there are any other questions or if I may be of further assistance.
[redacted]
Thank-you for the opportunity to review this consumer’s situation. GE is in the process of providing a replacement dishwasher. Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer's situation. Please be advised that GE has agreed to replace Ms. [redacted] GE dishwasher at no charge. The order has been processed. Please contact me if there are any other questions or if I may be of further assistance.
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and,...
if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]In reference to Complaint ID #[redacted] about GE Cook Stove Serial #ZF252191; Model #[redacted]Received email from Revdex.com on 12/10/16 indicating complaint had been resolved due to me not contacting you back. (not resolved, and I DID try to contact Revdex.com on 2 occasions)Called Revdex.com around December 22, 2016. I decided to wait until after the Holidays.During the Holidays, GE called me to inform me that under NO CIRCUMSTANCES would I receive a new stove.The last technician that looked at the stove, said it was wired incorrectly and sent a report to the company that does the wiring and a copy to GE. I assume that was what prompted GE to call me.I am 83 years of age. I do not necessarily recognize prompts sent to my email directing me to go to a different site to look at messages. If this caused me to miss responding to Revdex.com, please forgive me.We find it difficult to understand that a company such as GE would be comfortable with lifelong consumers of GE products simply being told that "yes, we sold you a defective stove, but you're stuck with it...tough luck."We would like to remind GE of that old adage about consumers...a happy customer tells about 2 people, while an unhappy customer tells about 10+ people. We could not be more unhappy with GE and the piece of junk stove that will be the last dime we spend on anything from GE.Where do I go from here?Thank you,[redacted]
Thank-you for the opportunity to review this consumer’s situation.
GE assisted in get the service contract company in touch with Ms. [redacted] to discuss her options per the 3rd party service contract.
Please contact me if there are any other questions or if I may be of further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to re-review this consumer's situation.
I spoke with Ms. [redacted] on March 23, 20** to follow up after the GE service repair. She has advised GE that she wants to try the oven for a week to see if the issue is corrected completely or not. GE has discussed further options with her if the wall oven is still not working properly. As of today we have not heard back from Ms. [redacted].
Please feel free to contact me if there are any other questions or if I may be of further assistance.
Sincerely,
[redacted]
Thank you for the opportunity to review this consumer’s situation. Please be advised that Mr. [redacted]’s refrigerator was repaired on June 1, 2016 by a GE Factory Service technician under the one-year manufacturer’s warranty. Please contact me if there are any other questions or if I may be...
Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE microwave. I believe the substantial discounted offer made by the Consumer Relations Team was fair due to the fact that the unit is 5 years...
out of the manufacturer's warranty. She is going to think about the offer further and get back to me. I provided my direct phone number [redacted] if she has any questions or concerns. Sincerely, [redacted]Program Manager
Thank you for the opportunity to review this consumer’s situation. Please be advised that GE has spoken with Mr. [redacted] regarding the issue with his GE washer. GE has advised him that the unit is over a year old and out of warranty. A GE Factory Service technician has been out to diagnosis the...
washer and it has been determined that the issue was of no fault of the washer itself but instead was due to the location of the washer within Mr. [redacted]’ home. As a gesture of goodwill GE has offered him a discount into a comparable model in which Mr. [redacted] has accepted and the replacement washer has been processed.
Please contact me if there are any other questions or if I may be of further assistance.%
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[i spoke with [redacted] and he failed to recognize the issue with open mind. He kept saying unsble to fix the issue because that is what told by GE and policy manual. With some discussion we agreed to reach back again to his engineering department. Tv]
Regards,
[redacted]
Revdex.comc/o [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be most satisfactory to me. I will wait for the business to perform this action and send all necessary documents on the new washer. At which time I receive everything, I will consider this matter resolved.Thank you for your professionalism.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and,...
if it does, will consider this complaint resolved.
Regards,
[redacted]
They did finally respond over a week later and that was only after I posted on their Facebook page, wrote the Attorney General's office, the Revdex.com and posted on other Social Media. A Social Media Specialist from GE finally took action and got things resolved. Also GE doesn't let you know there is insurance for your food that has perished. I found out quite by accident in talking to customer service. Our case manager never did call. the number of hours that it took to resolve this was extensive and exhausting.
Thank-you for the opportunity to review this consumer’s situation. The repairs to the unit in question are now scheduled to be completed on 5/23.Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer’s situation. Please be advised that GE Factory Service was out on March 2, 2015 to repair Ms. [redacted]’s GE refrigerator. GE has advised her that the unit is over eight years old and out of warranty. GE has confirmed with Ms. [redacted]’s that the...
unit has been repaired at this time and is working properly. It is unfortunate when one of the GE technicians is out ill but unfortunately when this does happen then service appointments do have to be rescheduled. GE will not be issuing any type of reimbursement for valid service charges.
Please contact me if there are any other questions or if I may be of further assistance.%
Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the unit in question. Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer’s situation. I spoke with [redacted] today 4/12/17 and offered to replace her washer top at no charge and waive the home call fee of $99.95 if they would take care of the labor. She will have her husband attempt to install the top,...
but if there are issues she will call me to schedule a GE technician to come out. Please contact me if there are any other questions or if I may be of further assistance.
[redacted]
Thank-you for the opportunity to review this consumer’s situation. GE is in the process of providing a replacement dishwasher. Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer's situation. Please be advised that GE has agreed to replace Ms. [redacted] GE dishwasher at no charge. The order has been processed. Please contact me if there are any other questions or if I may be of further assistance.
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and,...
if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]In reference to Complaint ID #[redacted] about GE Cook Stove Serial #ZF252191; Model #[redacted]Received email from Revdex.com on 12/10/16 indicating complaint had been resolved due to me not contacting you back. (not resolved, and I DID try to contact Revdex.com on 2 occasions)Called Revdex.com around December 22, 2016. I decided to wait until after the Holidays.During the Holidays, GE called me to inform me that under NO CIRCUMSTANCES would I receive a new stove.The last technician that looked at the stove, said it was wired incorrectly and sent a report to the company that does the wiring and a copy to GE. I assume that was what prompted GE to call me.I am 83 years of age. I do not necessarily recognize prompts sent to my email directing me to go to a different site to look at messages. If this caused me to miss responding to Revdex.com, please forgive me.We find it difficult to understand that a company such as GE would be comfortable with lifelong consumers of GE products simply being told that "yes, we sold you a defective stove, but you're stuck with it...tough luck."We would like to remind GE of that old adage about consumers...a happy customer tells about 2 people, while an unhappy customer tells about 10+ people. We could not be more unhappy with GE and the piece of junk stove that will be the last dime we spend on anything from GE.Where do I go from here?Thank you,[redacted]
I have tried to contact this consumer but there is no answer or voice mail at the phone number provided. Do you have a better contact number for her?
Thank-you for the opportunity to review this consumer’s situation.
GE assisted in get the service contract company in touch with Ms. [redacted] to discuss her options per the 3rd party service contract.
Please contact me if there are any other questions or if I may be of further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to re-review this consumer's situation.
I spoke with Ms. [redacted] on March 23, 20** to follow up after the GE service repair. She has advised GE that she wants to try the oven for a week to see if the issue is corrected completely or not. GE has discussed further options with her if the wall oven is still not working properly. As of today we have not heard back from Ms. [redacted].
Please feel free to contact me if there are any other questions or if I may be of further assistance.
Sincerely,
[redacted]
Thank you for the opportunity to review this consumer’s situation. Please be advised that Mr. [redacted]’s refrigerator was repaired on June 1, 2016 by a GE Factory Service technician under the one-year manufacturer’s warranty. Please contact me if there are any other questions or if I may be...
of further assistance. Sincerely,[redacted]
We have agreed to send a goodwill certificate in regard to the washer and repair the dryer at no charge.
Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE microwave. I believe the substantial discounted offer made by the Consumer Relations Team was fair due to the fact that the unit is 5 years...
out of the manufacturer's warranty. She is going to think about the offer further and get back to me. I provided my direct phone number [redacted] if she has any questions or concerns. Sincerely, [redacted]Program Manager
Thank you for the opportunity to review this consumer’s situation. Please be advised that GE has spoken with Mr. [redacted] regarding the issue with his GE washer. GE has advised him that the unit is over a year old and out of warranty. A GE Factory Service technician has been out to diagnosis the...
washer and it has been determined that the issue was of no fault of the washer itself but instead was due to the location of the washer within Mr. [redacted]’ home. As a gesture of goodwill GE has offered him a discount into a comparable model in which Mr. [redacted] has accepted and the replacement washer has been processed.
Please contact me if there are any other questions or if I may be of further assistance.%