Cool Events

Hi there, A refund has been requested for this registration Please allow time for active.com to process the transaction.Thanks,Ryan

To whom it may concern,While we are a no refunds event and dates and locations are subject to change is posted on our website and in the registration path, we have made an exception and issued a refundYou will see the credit to your account in the next 3-business days.Ryan

To whom it may conern, Please allow a bit more time for Active.com to process these refunds They are taking a little longer than expected.Thanks,Ryan

[redacted] Thank you for all the feedback you have sent usPrior to this complaint you filed we recieved your feedback and already have refunded all four of your registrationsThese are the registration numbers we refunded: [redacted] [redacted] [redacted] [redacted] Your total refund will be in the amount of $Unfortunatly we experienced a serious issue on the part of the venue management during the event which caused a snow ball effect and lead to many of the issues you listedWe are very sorry for the experience you had and want to make it up to you as wellIn adition to us not only refunding your registrations we would like to give you additional VIP registerations (valued at $180) to our next event which is called [redacted] and is being held in August at the same venueWe would like to have the chance to not only make it up to you but to also show you who we really are as we will be taking control of all the management of the venue items we normally do this time around.If you are interested in recieving the additional VIP registrations to [redacted] please emial us at [redacted] and we will get you all setup.Again we are very sorry and hope you give us the chance to not only refund you but make it up to you and give you the time of your life which we deliver to thousands of runners every weekend all across the country.Look forward to hearing from you.Thanks again.Bill

Unacceptable as their should be a refund option in the case that a complete date change happens Foam glow should have looked into alternate venues so those who scheduled their plans could still take part Due to the unprofessionalism and unethical practice I would prefer never to do a race with this company I had an opportunity to take a work trip over original dates that I purposely moved to the 19-so I could take part in this, only to have dates changed It is extremely disappointing If you were to refund based on the circumstance which would be the right thing to do, I would rebook a future event and spread the message on how great you are and still promote this to friends and family

[redacted] The funds are being processed.Ryan

To whom it may concern,The event in Seattle was postponed to a later date due to circumstances beyond our control. All participants were notified as soon as wee were and were provided with multiple options. Our events are non refundable as is stated on the website, in the waiver that is... signed by all participants and in the no refunds policy that all participants agree to at the time of registration. That being said, we will make an exception and refund the registrations at this time.Ryan

Hi [redacted] I apologize for the delayI will contact Active about your refund and be sure that it gets sent to you asap.Thanks,Ryan

To whom it may concern,We have had no email communication from [redacted] Wise in any of our email services I would be happy to assist her if she would email us at [redacted] Ryan

At this time we have made an exception and have issued a refund for your registration. You will see the credit to your account shortly.Ryan

Hi [redacted] We have read and diligently noted the complaints posted on our Facebook page We always hold a post event meeting when our Team returns from an event where we compare notes and address issuesI would be happy to respond to you after that meeting is held tomorrow if you would like Please shoot me an email to [email protected] if you would like a follow up.Thanks,Ryan

To whom it may concern,We do our absolute best to maintain dates and locations; however, there are unforeseen circumstances that make it impossibleIt is for that reason that our policies are clearly posted FAQ on our page, in the waiver and the refund policy that is agreed upon at the time of registration, stating that we are a no refunds event and dates and locations are subject to changeYour options are to transfer to a new participant or different event that we hostWe have provided the above participant with alternative options and will be happy to help her with them.Ryan

Hi ***,We have requested a refund for your registrations Please allow time for processing the fundsTake care

To whom it may concern,We have decided to make an exception and refund the above registrationsThe credits will appear in the accounts in the next 3-business days.Thanks,Ryan

This offer is ludicrous How is anyone supposed to transfer their ticket to ANOTHER STATE? Its not like they have other dates in my city let alone my state! This is the most absurd thing I've ever heard from a business How on earth would this be an acceptable solution for anyone? The amount of complaints against this company both on Revdex.com and other sites around the web is mounting I find it ironic that the date for the event changed almost IMMEDIATELY after closing the purchases on the site It seems to me that the company may have known before and continued advertising the October date The bottom line is I paid for an event that this company can't deliverThere's only one applicable solution

To whom it may concern,While we are a no refunds event and are still going to provide a service, at this time we have issued a refund for the participant. The credit will appear in the next 3-5 business days.Ryan

I will stand behind my previous response, our Crew and our company policiesThe event took place as promised and it is unfortunate that Brian was dissatisfied with the event That does not validate a refund as each of his complaints were personal preference, not a failure of our companies obligations.Ryan

Dear Revdex.com - thank you for following up on my complaintIt is very much appreciatedThe response made by the business is poor and therefore, I do not accept their offerInstead, I would like a full refundI do realize that it is very unlikely that the business will return my money but, out of principal, will not accept their offer to attend another event free of chargeThank you once again for your helpMy follresponse to the business is shown below, regards Brad Dear Cool Events LLC Thank you for your reply but I do not accept your offerMy family and I do not want to attend another of your events free-of-charge because, based on your very poor rating on Revdex.com, I am not convinced that the next event will be organized any betterWe would like to receive a full refundI realize that you mentioned in your last correspondence that the mile fun run is non-refundableHowever, we did not attend a mile run fun - the course was only mile in length and therefore, your argument is null and voidThe fact that half of the fun run involved running back and forth in a zigzag manner in a small, crowded parking lot is ridiculousYou know as well as I do that this was purely a "cash grab" on your partBrad

To whom it may concern,We have had multiple communications with [redacted] and have transferred her registrations over to a sold out event at her requestAll communications due to weather were properly released on the respected sites and in a very timely mannerWe do not issue refunds for our registrations as is stated in the waiver and in the no refunds policy which was agreed to upon registration.Ryan

To whom it may concern,Our Nashville Bubble Run has been postponed to May 19, All participants were notified of the date change and also offered a variety of options if they could not attend the new dateThe reason this participant did not yet receive her race packet is because packets are shipped three weeks prior to the event date and are now scheduled to go out to those who are registered at a later time At this time, I will make an exception and refund the registration in full, you will see the credit to yuor account in the next 3-business days.Thanks,Ryan