Cool Events

To whom it may concern,We apologize for the course as the venue made last minute changes and our course was also altered by a participant without our knowledgeWe are happy to provide you with complimentary registrations to a future event that we hostPlease let me know if this will suffice as we really would like to provide you with a great experience!Thanks,Ryan

To whom it may concern, There was a delay on Saturday night at our Cleveland Slide event due to weather--all aspects of the event were temporarily shut down for the safety of our participants and staff--however, once the all clear was given the event went on without a hitch! The local authorities even let us stay open late! Unfortunately, if you chose to leave the premise due to the weather, you will not be issued a refundOur staff did not advise anyone to leave, if you were misinformed by volunteers, police, or parking staff, it was out of our controlWe did continuously make announcements over the PA and on every social media outlet we haveWe are a no refunds event which is agreed to upon registration and posted to our website The $pickup fee was also waived for all participants picking up on their slide dayThe merchandise tents were closed during the delay for everyone's safety however they did open back up at 8:pmThe delay at the event was two hours long.Ryan

Hi [redacted] *Please be patient as active.com is having to issue refunds one at a time and it is taking longer than anticipated.Ryan

To whom it may concern,The refunds have been issued for this participantAt this time we recommend checking with their bankThanks,Ryan

I have gotten NO refunds for any registrationsFirst, they said they could only refund out of Then, I said I was NOT at the same bank I was at when I purchased the Bubble Run ticketsI called my old bank and they said they DO NOT have any "check" for meThey said I'm no longer a member and there is nothing else they can doI told them about a "check" I would get from active or the bubble run and they said there was noneAnd they can't accept any if there was, because I'm not a member and I do no exist there or it would get sent backI emailed active lots of times telling them this and I want my refund mailed to meFor BOTH [redacted] ***

To whom it may concern,Our San Bernardino Blacklight Slide was postponed due to circumstances beyond our control We will be announcing the new date by Friday of this weekThe email that will communicate the new date will also have other options for our participants if the date does not work for them Please keep an eye out for your email to arrive! Thanks,Ryan

Unfortunately, as has been statedWe are a no refunds event but are happy to assist you in a future eventRyan

After the experience and treatment I have received from this company I do not want to do business with themYou ruined what was supposed to be a fun family experience As you stated numerous times no refunds is a policyIf you can make an exception to hold my reservation you can refund my feesIf Irvine meadows broke your agreement with them, I would think you can go after them to recoup your lossesI am not happy that you changed the agreement to your favorBe responsible, do the right thing and issue refundsAll the back and forth over this has been upsetting to say the least

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved I received an email from their 3rd party company runsignup where the charge was initially made They have informed me on 6/7/that they will be issuing a full refund within the next few days Once I see this credit in my card statement, I will consider the complaint resolved Thank you! Regards, [redacted] ***

To whom it may concern,At this time we havre made an exception and issued a refund for [redacted] registration He will see the credit to his account shortly.Thanks,Ryan

Hi there,We have issued a request to Active to refund your registration(s)Please allow time for processingThank you

I cannot transfer to someone else bc no other runs are in my state and I have nobody to transfer the registration to

Hello ***,We have spoken and emailed multiple times with you directly that your check has been issued and should arrive in the mail any day now We refunded the full amount of your purchase @ $check #1206.Thank you and have a great day,***

Hi [redacted] I have issued a request to refund both registrationsPlease allow time for active.com to process these funds.Thank you,Ryan

To whom it may concern,Our Bubble Run Nashville was rescheduled to a later date and all participants were notified As our policy states, dates and locations are subject to change and we are a no refunds event At this time, we are willing to make [redacted] exception and refund the registration You will see the credit to your account in the next 3-business days.Thanks,Ryan

Hi [redacted] The registration only appeared in your nameWe will need you to provide the others information in order to refund theirs as well.Thank you,Ryan

To whom it may concern,I spoke with Brian yesterday and made attempts to address his concerns about the eventWe do host a family friendly event and did not hear any other complaints of nudityThe address of the event has been listed on the website since it was posted and Brian was aware of the location at the time of registration therefor seeing as he knew where the slide was taking place if he thought it was not the best area for his family, he did not have to registerThe event did have a rain delay and our Crew and the local authorities did a great job of communicating what was happeningThe event reopened and was even permitted to stay open past the cutoff time so the participants could enjoy the slidesThere was not a lack of security at this venueI have confirmed with all Crew members that not one of them told any participant that they would be receiving a refund as it is our policyWe do not control the weather and we did follow through with our end by hosting the event, unfortunately you can not receive a refund due to matter of opinion Brian did agree to the waiver and the no refunds policy at the time of registration there for we will not be issuing a refund for his registrations He did also state during our conversation that his kids were sliding which means they did participate and were hopefully able to at least have some fun If needed, I can send over the signed agreements from Brian's registration.Ryan

Good morning,It was nice speaking with you Per our conversation, please request a refund for your registration to Active, a third party registration company that is holding your funds If you don't get anywhere with them, please contact us back and we will try our best to help you out.Thanks,***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedIt is unfortunate but it took filing this complaint to have the corporation issue me an exchange for the date in questionI doubt this will be the last you hear of those complaining about them, but some of their practices are very unethical and don't make for a good equation for a solid business Regards, [redacted] ***