Cool Events

***,We apologize for the inconvenience of the postponed events At this time we are willing to make an exception and refund your registrationsPlease send us the information of the others that purchased with you as we can only see yours Once received, we will refund the other three
as well.Thanks,Ryan

They do not have any dates in On their website all of the dates have been postponedI want my money backI do not wish to have anymore dealings with this company

To whom it may concern,The date change for our Tampa event was sent out to all participants on 6/21/ *** initially registered for our event on 6/and just sent us an email two days ago on 9/28/with a refund requestAll of our events are non refundable which is agreed to
upon registration and do also state that dates and locations are subject to changeThere was no advertising and we are going to follow through with what we sold which is hosting the event on October 8, If *** can not attend, we can provide her with the following options:Transfer to a slide event next yearTransfer to a new participantTransfer to our Blacklight Run in Tampa on October 15, 2016.I am happy to assist in any of these options.Ryan

Hi there, I have issued a request to refund yourself and Will however I will need the information for the third registrant to issue one for them as wellYou can reach me at [email protected] with the ir informationThank you!Ryan

Hi *** I left you a voice mail message yesterday and would love to chat with you about your registration issuesOur first email communication was received by you on June 14, and we have no other record of communication prior to this date I would like to speak with you as to
where you were emailing so we may investigate to see if there is a deeper issueI do indeed see that you are registered for the August 19, Bubble Run in PittsburghI have resent your confirmation email and your order # is *** I hope to hear from you soon so we may assist you.Thanks,Ryan

To whom it may concern,While we are a nor refunds event which is agreed upon at the time of registration, we will make an exception at this time We have issued a refund for your registration(s) and you will see the credit to your account in the next 3-business days.Ryan

To whom it may concern,All information regarding packet pickup, event day and parking fees are all posted to the website and are visible to all participants before they registerIf you can not make it to the packet pickup location do to a long distance, we typically wave the $fee if notified by
the participant that this is inconvenient for themThe event that Melissa was registered for was not cancelled the day before the eventAt this time, we are willing to issue a refund for the $33.00. We will need for Melissa to send and email to [email protected] to confirm her mailing address

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi ***,We will need you to supply us with the following information to refund the other registration.Participants First/last nameEmail addressDOBThanks,Ryan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

To whom it may concern,All participants were notified with the following message:"As you may have heard, *** *** *** is being demolished. Due to this, our event is moving up from November 5, toSunday, October 23, 2016!We apologize for the delayed
announcement but we had to secure all logistics first"The message was then followed with options to transfer the registration to another event or new participant that can make the date. Unfortunately, the venue moved the demolition date up on us and we are a no refunds event We will make an exception and hold theregistrations for a future event that this particular participant can attend.Ryan

To whom it may concern, All participants were notified of the date change with the following message: "As you may have heard, Irvine Meadows Amphitheater is being demolished. Due to this, our event is moving up from November 5, toSunday, October 23,
2016! We apologize for the delayed announcement but we had to secure all logistics first"The message was then followed with options to transfer the registration to another event or new participant that can make the date. Unfortunately, the venue moved the demolition date up on us and we are a no refunds event We will make an exception and hold theregistrations for a future event that this particular participant can attend.Ryan

Unfortunately, this is not acceptable and despite any FAQ/terms set forth, the paid service was not delivered and a refund is a reasonable request.Should I not receive a refund by the end of this complaint timeframe, I will submit a complaint to the attorney general's office where legal precedent will decide in my favor thanks to consumer protection laws.Please let me know what information you need to process the refund

Hi ** ***,Upon further review, I will process the refund for your registration. That being said, I can not refund the $as we only sell the registration, all other fees are charged by Active.com. You will see the credit to your account in the next 7-b business days.Ryan

Hi there,I have issued a request to Active to refund both registrations, you should see the credit to your account soon. Take care,Ryan

I called Ryan and spoke with her minutes after her response through hereShe claimed that they "archive all correspondence and they have no communication from me prior to June 15th 2017." I advised her I would forward all email correspondence that I had with the companyI forwarded them all the same day I told her what was stated in them and she didn't understand what the issue was since I received responsesI again explained I did receive emails but none addressed my questions and all requests to be called were ignoredAnd that after I requested a refund, since no one would call me and confirm, I received no responses at allShe stated she is looking into itI have since received two separate emails on two separate days confirming my registration for the eventAs I stated in my original complaint (which apparently was not even read) it is too late for thatI have asked for that information several times over the last three months and no one would provide it!

To whom it may concern, It appears that there was a misunderstanding in the communication with this participant They were responded to by customer service with each email sent and were provided the proper information Unfortunately, we are a no refunds event and our within our policies and guidelines.Ryan

Maybe there is a neighbor, friend or coworker that would like to attendUnfortunately, these are the only options we can provide.Ryan

The demolition of the *** *** *** had been planned and known since last yearBlacklight Corphad plenty of time to verify this information before the event dateI do not wish to have any future interaction with this company unless it is a refund

To whom it may concern,There were no hidden fees as to parkingIt is posted to every cities location page that there is a $fee for parking"There is a $fee (cash only) for parkingPlease arrive early to avoid traffic." It is also posted in the Virtual Event Bag which provides all the event
information to each registered participant This is sent out via email three times leading up to event dayThe course was indeed a complete 5K Unfortunately, we will not be issuing a refund.Thanks,Ryan