Cool Events

Unfortunately none of the other events are in Orange County or nearby at all. Per email received, I only have 48 hours prior to my scheduled event to transfer my enrollment (to a different event). Since there are none close to my area or on a comparable day. I find this unacceptable. I am also aware of my rights as a consumer. And since I have not received any services for the funds I have paid. I would like a refund. Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.What date can I expect to see the refund? Regards, [redacted] ***

Hi We have not made an official announcement, but you can plan on running on June 25th, 2016! More details are on their way. Take care,Ryan

To whom it may concern,All participants were notified of the date change via email as soon as possibleUnfortunately, the venue moved their demolition date up on us which forced us to move our event date During the registration process, all participants do agree to the no refunds policyAt this time, we have made an exception and refunded the participants money.Ryan

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hi there, [redacted] registrations have been refunded to the credit card that was on file through Active. Unfortunately, once those funds have been sent to the banking institution, the bank will need to send them a check. Ryan

Hi Jody,Please be patient as [redacted] works through all of the refunds, they are having to issue them one at a time and it is taking longer than anticipated.Ryan

That is the exact same canned response that I received from the company days ago Entering refunds does not take this long

To whom it may concern,These funds have already been issued to the original bank institution and is now in their handsUnfortunately, you will have to receive the refund that was sent there from them. Ryan

Hi there,Our Indianapolis Blacklight Run is being combined with our sister event, Foam Glow 5K All participants were notified and given options on 2/2/ As stated on our website and in the waiver that all of the above participants listed did indeed sign, dates and location are
subject to change and we are a no refunds eventWe will however make an exception for this group They will need to send a refund request with ATTN to Ryan at *** Thanks,Ryan

Hi ***, We have your information added to the refund request list that has been sent to Active Please allow them time to process all of the refunds. Thanks,Ryan

To whom it may concern, *** *** has been issued a refund for all registrations that she purchased At this time, we advise that she checks with her banking institution. Thanks,Ryan

Good Morning,We had our first communication with April on July 21st We informed her of our standard policy that we are not a refundable event as is stated in the waiver that participants sign at the time of registration We did offer to transfer her registration to another event or
another participant It does state on our website that dates are subject to change and the event was moved due to safety concerns being as their is a neighborhood near the venue and it was previously scheduled for Halloween We are happy to accommodate this participant within our means.*** ***

I only received one refund on 7/7/when I signed up for four registrationsAttached are the registrations that I paid for

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not acceptable. How long can you continue to hold my money with out giving me service? It's going on months past when the race should have taken place & we have not heard anything from your company, not a word that you are still working on rescheduling. Some kind of notification or update to those that have already paid you would be appreciated. That's the most frustrating part I am aware that I will not get my money back but I will also not associate myself with another function your company is responsible for & I will do my part in making everyone I come in contact with aware of you lack of proper business skills
Regards,
Jennifer Crosby-wells

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Revdex.com, Thank you very much! I appreciate your intervening in this matter I also appreciate Blacklight Run making the refund.(Again, I understood the policy of this company - but not in the instance that the company itself cancelled the event) Our group was most disappointed the event was cancelled.Thank you!!!!
Regards,
*** ***

Urge company to read 20+ complaints submitted by consumers to companies face book event for Des Moines iowaEach complaint is in agreeance with race being between and milesCompany seems to be taking "the easy way out" and not doing research into complaint prior to issuing response.I understand the no refund policy but disagree with companies seemingly shady business practice and will make sure others are aware in the future

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern,Our event is Seattle was postponed due to circumstances out of our control All participants were notified and provided with the same optionsOur events are not refundable as is posted on our website, in the waiver and the no refund policy which every participant
agrees to during registrationWe have not received any email communication from this participant I will need the participant to notify me personally so we can rectify the situation Please email me directly at [email protected],Ryan

We have made an exception and refunded the registrations You will see a credit tom your account in the next 3-business days.Ryan