Cool Events

I checked my bank acct Friday the 11th, Saturday the 12th, and this eveningI still have not received my refundsMy complaint has not been resolvedWhen was the refund submitted and when I can expect the refund to be received?

To whom it may concern,This participant was refunded his whole purchase amount on 7/8/2016. Ryan

Hi ***, Your registration was refunded on October 18, 2017, you should see the credit to your account in the next 3-business days.Thanks,Ryan

To whom it may concern,Our Seattle event was rescheduled due to circumstances beyond our control and all participants were notified as soon as we wereAn alternative date was immediately provided or the option to transfer to a different participant or event that we hostAs is stated on the FAQ
page, in the waiver and in the no refunds policy that is agreed to upon registration we are a no refunds event and dates and locations are subject to changeWhat are willing to due is offer to hold the registration for a future event in the participants area.Ryan

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I see one refund but I am expecting two more for a total of three refunds Thank you

To whom it may concern,Our event in Memphis has not been cancelled, it has been rescheduledWhile we are typically a no refunds event which is agreed upon at the time of registration, we will make an exception at this time and issue a full refund for Samantha. The credit will appear in her
account shortly.Thanks,Ryan

To whom it may concern,Our event in Fort Worth has not been cancelled, it has been rescheduledWhile we are typically a no refunds event which is agreed upon at the time of registration, we will make an exception at this time and issue a full refund for the registrations. The credit will
appear in their account shortly.Thanks,Ryan

Hi Cynthia!You can expect your packet(s) to arrive at your doorstep 1-weeks prior to your race date! Inside of those packets you will have everything needed head straight to the start line on Race Day! If you ordered any additional merchandise, or want to check out all the awesome swag we
have, head to our merchandise area on Race Day! If you do not see it on your doorstep by the Friday before your event with us, plan to join us race morning at the black registration tents to resolve the shipping matterYou will not incur the race day packet pick up fee and we thank you in advance for your patience.Ryan

To whom it may concern,Unfortunately we are a no refunds event which is agreed upon at the time of registration, posted to our website and in the waiverDates and locations are also subject to change.You do have the option to transfer your registration to another event that we will be hosting in
your areaTake a look at the events below and let us know if you would like to transfer to one of these events insteadWe host many events throughout the year and do not expect participants to travelIf this event does not work and the new date does not work when it is announced, we are willing to assist in other ways. http://www.blacklightrun.com/washingtondc/If you decide you would like to attend one of the above event, please let us know the first & last names of each participant that needs to be transferred. If you decide to stick with Blacklight Wars, you don't have to do a thing! We will send you additional info soon!Thanks,Ryan

To whom it may concern,All participants were notified with the following message: "As you may have heard, *** *** *** is being demolished. Due to this, our event is moving up from November 5, toSunday, October 23, 2016! We apologize for
the delayed announcement but we had to secure all logistics first"The message was then followed with options to transfer the registration to another event or new participant that can make the date. Unfortunately, the venue moved the demolition date up on us and we are a no refunds event We will make an exception and hold theregistrations for a future event that this particular participant can attend.Ryan

I did not pay the $fee charged for same day packet pick-up. I just think that's bogus. However, the name of the event is Foam Glow 5K, and this was clearly not a 5K. It was below miles whereas 5K's are a little over miles. I feel like they put a lot of people's safety at risk with the way they set up the course. I think I'm entitled to getting a full refund since it was not a 5K, and so many safety hazards were not taken care of for the event. I refuse to participate in any other event ran by Cool Event LLC. I have attached a copy of the receipt for the payment. I do still have the shirt, so I feel I'm at least entitled to $25, if not $30.Thank you for your time

I have not yet received my refund which was supposedly sent two weeks ago and I keep incurring bank charges due to their delayA follow up email was sent regarding the status/where abouts of this refund and the email has not yet been replied to

To whom it may concern, We have issued a request to refund *** *** registration Please allow time for Active.com to process the transaction. Thank you,Ryan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I accept their response and I have emailed the party they suggested to inquire about a refundI will wait for the business to reply to my email regarding the issue of my refund, if it does, I will consider this complaint resolved
Regards,
*** ***

Hi there,We have issued a request to Active to refund your registration(s)Please allow time for processing.Thank you

Hi there,We have issued a request to *** to refund your registration(s)Please allow time for processing.Thank you

The
response received by Ryan, a member of the Cool Events organization, is the same response I received three months agoIt is clear that this organization does not know when they will be holding this event in San Bernardino, yet they keep telling paying customers they will be announcing the new date very soonAs previously mentioned, I tried to collect a refund through Booking Protect but I was told that they could not refund me because the postponement of the event made by the organization did not meet their refund criteriaThus, I am requesting a refund for the one ticket I purchased from Cool Events, the organization who sold me the ticket

Hi ***!I apologize for the delay in your refunds I have reached out to Active today to see where we stand with your refund and will be happy to let you know soon when you should expect it.Have a great day!Ryan

Hi *** Please be patient as active.com is having to issue these refunds one at a time and it is taking longer than anticipated.Ryan