Coover Trucking, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter will be resolved if and when I receive my refund, and if my account is not charged again next monthIf it is charged again next month, I will bring legal action against Weight Watchers
Sincerely,
*** ***

I left a voice mail for this member to contact me in Corporate AffairsWe will apologize for the mixups with her accounts, clear it up, make sure all unnecessary charges have been credited and will make it up to her with time credit or other options. Sincerely,Nikki C.Corporate
AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and
have determined that my complaint has NOT been resolved because:
My complaint #*** against Weight Watchers received a response from Weight Watchers in which they said my issue was resolvedI did communicate with them as was mentioned however the complaint has not been resolvedThey have begun steps to resolve the issue which they say will take 2-weeksUntil I receive the refund that is due, I would like this complaint to remain activeI can’t find how to respond to their response and I find it unsettling that they would say my issue has been resolved at this point.
Thank you, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and while the customer representative was very polite, I don't think weight watchers is taking all these complaints of unauthorized charges seriouslyWe had to have the debit reserved by our bank, so what the responder says she offered - to activate the account and refund - was not really on the table because our bank already returned the unauthorized debitI do believe that as a weight loss program, WW is greatAs for an honest business, with processes/ systems/ communications that are upfront and not deceitful, I don't see thatMy husband doesn't want to do business with WW anymore because he does not want to give this company his credit cardHe would be willing to work with them if he can pay by check or cashHe doesn't want to be checking our transaction history every month to see if there's an unauthorized charge, and I can't argue with thatIf the WW rep has a solution to this, I will be glad to discuss this with my husband
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I find it very insulting that weight watchers has not only sent the exact same response, which demonstrates this company's stance on customer service, but additionally, the representative has chosen to insult me by calling into question my reading abilities.As I stated before, The website does not describe that one can not weigh inNor does it describe that you would have to be a meetings member to be a lifetime memberNor does it explain that you would have to be a meetings member to get "swag" or weight loss momentumsWeight Watchers has been misleading in its representation of what each program offers and it is not fair, nor could any of these things be deduced by the websiteFurthermore, I called in and spoke with several online support services and garnered different responsesThus, if it were as clear as WW's says it is, it would be clear to employees and explicitly stated on the website; it is not. There is no place on the website which black-letters any of these things and it is misleading to consumers; not because of consumer's lack of ability to read, but rather WW's inability to create a transparent website which letters to consumers exactly what they can and can not expect in each package.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Weight Watchers has received the member's complaintWe apologize the member is unable to unsubscribeIn order to ensure we have exhausted all Marketing Resources for member to become unsubscribed, can you please have the member send a copy of the latest email to *** for review?
Once received, our Global Support Team will follow the process for unsubscribing.Again, we apologize for any inconvenienceHave a great day! Sincerely,Flo G***Corporate Affairs

Corporate Affairs left member a voice mail on 11/* explaining a link for a free fitbit was emailed to her on that day to the email address on file and to please contact Corporate Affairs if she did not receive it.As of today 11/*, we have not heard back from the member. Nikki C.Corporate
Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I did not receive a refundThey also need to address the fact that the cancel account option on their website does not function]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com: I called back and they refunded the money.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I left a message for the member to contact our Corporate Affairs groupWe will need to ask a few questions and can get this issue resolved. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

We are running several test accounts and gathering data working with our engineers to get to the bottom of the issue with *** ***'s appShe is aware of this. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I visited with *** *** and apologized the information was not clear regarding the time frame in which members will receive the gift card earned with the mentioned promotionI reassured her that her form was received, processed and approvedIt's just going to take a bit longer to receive the gift
card.I also visited with her about being "cut off" from Weight Watchers and she explained she was treated very rudely by Weight Watchers on social mediaI apologized, as that is not Weight Watchers standard of treatment. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

I just spoke with this member and apologized for all the confusion from Customer ServiceI explained the charge was refunded and told her when she can expect to see itAlso, as courtesy for the bad experience she had and since she hardly got to use the membership, I credited back her full original
charge for the months and told her she will see that within to business daysI provided the Corporate Affairs phone number in case there are any further concerns. Sincerely,Nikki C.Weight Watchers Corporate Affairs

I have left a voicemail for *** *** to contact our Resolution DepartmentWe will explain how this happened, apologize for it and make things right for her.Sincerely,Nikki C.*** *** *** ***
*** ***
*** *** *** ***

Thank you for providing member's concernIt appears the member is stating charges have been applied to her card without consentIn a case such as this, member is stating fraud, the member will need to speak with their Financial Institution for the proper steps to be taken.If this is not the issue,
please have the member contact our Corporate Affairs Group at ###-###-#### for further review.We thank you again for contacting Weight Watchers Corporate Affairs. Have a great day! Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. WeightWatchers has been given the necessary information to process the refund.
Sincerely,
*** *** ***

I left a voicemail for *** *** to contact our Corporate Affairs groupTold her I will refund the charge from May *** but would like to visit with her for clarification of the terms of the promotion. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

We received the member's request to cancel the Online accountWe apologize the member experienced with attempting to cancel their accountCorporate Affairs has canceled and issued a refund for $We have notified the member of the cancellation.Please let us know if you need further
assistanceHave a wonderful day! Sincerely,Flo G***Corporate Affairs