Coover Trucking, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable to me and the matter has been resolvedFor the record, I have received no phone calls or communication attempts of any kind regarding this matter, although the business has claimed they have been unable to reach me.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and
have determined that my complaint has NOT been resolved because:
My complaint #*** against Weight Watchers received a response from Weight Watchers in which they said my issue was resolvedI did communicate with them as was mentioned however the complaint has not been resolvedThey have begun steps to resolve the issue which they say will take 2-weeksUntil I receive the refund that is due, I would like this complaint to remain activeI can’t find how to respond to their response and I find it unsettling that they would say my issue has been resolved at this point.
Thank you, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:I reviewed my credit account today WW FINALLY submitted the correct number of credit refunds as of July **, All I wanted was to be credited for the total amount that I was charged on an extra account that they set me up withIt's sad that it took 2+ weeks for the company to finally do the right thing and that I needed to get the Revdex.com, Consumer Affairs, contact WW President and my team leader to get involved for this to be made right I will accept all the credits and move on from there Thank you to the Revdex.com for all your help I truly appreciate it
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Weight Watchers received the member's request for a refundA refund was issued on April *** for $Corporate Affairs issued an additional refund for $19.95, which the member should see within to business days. Please let us know if you need further assistanceHave a great
day! Sincerely,Flo G***Corporate Affairs

I left a voice mail for this member to contact me in Corporate AffairsWe will apologize for the mixups with her accounts, clear it up, make sure all unnecessary charges have been credited and will make it up to her with time credit or other options. Sincerely,Nikki C.Corporate
AffairsWeight Watchers International, Inc

I have left a voicemail for *** *** to contact our Resolution DepartmentWe will explain how this happened, apologize for it and make things right for her.Sincerely,Nikki C.*** *** *** ***
*** ***
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In their response, the Weight Watchers Intl company has indicated that if I call their Corporate Affairs they will set up my account, but that claim in untrue I followed the instructions provided in the company response and I called the Corporate Affairs departmentI spoke with a very nice person named *** on 2/** at 2:25pm (central time)*** informed me that in contrast to the claim in the company's response, she CANNOT in fact, set up my account.I have repeatedly expressed that I do NOT want a refund All I want is what I paid for and I'm being treated as though I'm making some sort of outrageous demand - how is that possible? I do NOT want my money back, and I'm not asking for anything for freeI'm simply asking to receive the services for which I paid and for which the company accepted payment Sincerely,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I left a message for the member to contact our Corporate Affairs groupWe will need to ask a few questions and can get this issue resolved. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Weight Watchers has received the member's complaintWe apologize the member is unable to unsubscribeIn order to ensure we have exhausted all Marketing Resources for member to become unsubscribed, can you please have the member send a copy of the latest email to *** for review?
Once received, our Global Support Team will follow the process for unsubscribing.Again, we apologize for any inconvenienceHave a great day! Sincerely,Flo G***Corporate Affairs

Thank you for contacting Weight Watchers.First and foremost, I would like to extend my apologies for your poor customer service This is not how we want any member to experience Weight Watchers, especially a loyal member.We would be happy to assist with our accounts/refunds Please
contact our WW Corporate Affairs department We are available 7am - 6pm CSTMonday - Friday.I will also ask someone from this department to contact you directly.Best regards,Lori G***Weight Watchers Corporate Affairs Manager

We received the member's request to cancel the Online accountWe apologize the member experienced with attempting to cancel their accountCorporate Affairs has canceled and issued a refund for $We have notified the member of the cancellation.Please let us know if you need further
assistanceHave a wonderful day! Sincerely,Flo G***Corporate Affairs

I visited with *** *** and apologized the information was not clear regarding the time frame in which members will receive the gift card earned with the mentioned promotionI reassured her that her form was received, processed and approvedIt's just going to take a bit longer to receive the gift
card.I also visited with her about being "cut off" from Weight Watchers and she explained she was treated very rudely by Weight Watchers on social mediaI apologized, as that is not Weight Watchers standard of treatment. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Corporate Affairs left member a voice mail on 11/* explaining a link for a free fitbit was emailed to her on that day to the email address on file and to please contact Corporate Affairs if she did not receive it.As of today 11/*, we have not heard back from the member. Nikki C.Corporate
Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved with thanks to Revdex.com for their prompt action
Sincerely,
*** ***

Revdex.com: I called back and they refunded the money.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I just spoke with this member and apologized for all the confusion from Customer ServiceI explained the charge was refunded and told her when she can expect to see itAlso, as courtesy for the bad experience she had and since she hardly got to use the membership, I credited back her full original
charge for the months and told her she will see that within to business daysI provided the Corporate Affairs phone number in case there are any further concerns. Sincerely,Nikki C.Weight Watchers Corporate Affairs

Thank you for providing member's concernIt appears the member is stating charges have been applied to her card without consentIn a case such as this, member is stating fraud, the member will need to speak with their Financial Institution for the proper steps to be taken.If this is not the issue,
please have the member contact our Corporate Affairs Group at ###-###-#### for further review.We thank you again for contacting Weight Watchers Corporate Affairs. Have a great day! Sincerely,Flo G***Corporate Affairs

Thank you for contacting Weight Watchers Corporate AffairsWe received the member's concerns in regards to our website functionalityWe apologize for the inconvenienceDue to the member's experience, we will leave the account open for usage until 1/*/We will also issue a refund for $of
which the member should see within to business days.Again, we apologize for the inconvenienceHave a wonderful day!Sincerely, *** ***Corporate Affairs