Coover Trucking, Inc.

Thank you for contacting Weight Watchers.First and foremost, I would like to extend my apologies for your poor customer service This is not how we want any member to experience Weight Watchers, especially a loyal member.We would be happy to assist with our accounts/refunds Please
contact our WW Corporate Affairs department We are available 7am - 6pm CSTMonday - Friday.I will also ask someone from this department to contact you directly.Best regards,Lori G***Weight Watchers Corporate Affairs Manager

A Corporate Affairs Agent reached out to the member yesterdayThe member will be forwarding to us the cancellation email received for resolution of this issue. Nikki C.Corporate Affairs

Thank you for contacting Weight Watchers Corporate AffairsWe received the member's concerns in regards to our website functionalityWe apologize for the inconvenienceDue to the member's experience, we will leave the account open for usage until 1/*/We will also issue a refund for $of
which the member should see within to business days.Again, we apologize for the inconvenienceHave a wonderful day!Sincerely, *** ***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In their response, the Weight Watchers Intl company has indicated that if I call their Corporate Affairs they will set up my account, but that claim in untrue I followed the instructions provided in the company response and I called the Corporate Affairs departmentI spoke with a very nice person named *** on 2/** at 2:25pm (central time)*** informed me that in contrast to the claim in the company's response, she CANNOT in fact, set up my account.I have repeatedly expressed that I do NOT want a refund All I want is what I paid for and I'm being treated as though I'm making some sort of outrageous demand - how is that possible? I do NOT want my money back, and I'm not asking for anything for freeI'm simply asking to receive the services for which I paid and for which the company accepted payment Sincerely,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved with thanks to Revdex.com for their prompt action
Sincerely,
*** ***

We received the member's request for a refundWeight Watchers site allows the member to review siprocess along with Terms and ConditionsThe member is unable to continue with siif terms are not reviewed and signed off onThe membership is a self-managed program with member
responsibility to cancelIf cancellation is not completed, recurring billing continues and the member has the responsibility to monitor financial statements.We apologize if the member at time of siperhaps did not review the terms and conditionsWe value each of our members, therefore will issue a maximum six month refund of $In order to apply to refund, we've reached out to the member on 1/*/16@11:02am to return a call to Corporate Affairs to apply refund.Please let us know if you need further assistanceHave a great day! Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have received neither of those returns back on my card
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Received another email from weight watchers after being told multiple times I was removed from their system.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
With all due respect, I did not request a refundI want the services for which I paid and for which Weight Watchers accepted paymentIf the company is intent on extorting private credit card data from it's customers, then they should not accept payment at the meetingsI'm very unclear how it can be legal for a company to which NO MONEY IS OWED to require credit card information.Sincerely, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We received the member's request for a refundWe're sorry to hear the member's account was not cancelledAccount has been successfully cancelled and a refund for $has been issuedThe member should see the refund within to business days.Again, we apologize for any inconveniencePlease
let us know if you have further questions.Have a great day! Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We received the member's request to sifor the Online promotionWe'll be more than happy to sign the member up and provide an additional Day Time CreditHowever, the Promo Starter Kits are no longer available and is the reason we're offering a Day Time Credit.if the member is still
interested in registering for the program, they can contact our Corporate Affairs Group at ###-###-#### and any Representative can assist.Please let us know if you have further questions or concernsHave a great day! Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** * *** *** *** *** *** *** *** *** * *** This complaint can be closedI have received all my funds

Weight Watchers was unable to locate an accountWe made a contact call to the memberMember was able to assist us in locating her account as it was listed differentlyWe're issuing a refund for $The member did not have the card to issue this back on and is returning call with that
informationUpon member contact, refund will be issued and applied within to business days. Please let us know if you need additional assistanceHave a great day! Sincerely,Flo G***Corporate Affairs

We found this member's account was still active with no indication of cancellation attemptAs a courtesy, we cancelled the account and credited months of charges for a total of $back to the credit card on fileThe member should be able to see the funds within to business daysThe
cancellation number for the account is ***.I lef* ** *** a voicemail explaining all of this and sent her an email as well.Have a great day! Sincerely,Nikki C.Corporate Affairs

We received the member's requestWe apologize as the member has been using the program since signup date of OctoberThe member did not contact Weight Watchers to inform of any issues until January of We will be more than happy to issue a refund for January of $19.95. If the member is
requesting to cancel his wife's account, we will need her name and issue a refund for $as well. Please let us know if you have further questionsHave a wonderful day! Sincerely,*** ***Corporate Affairs

I called *** *** back and explained after review, she is now approved to receive the gift cardI explained the processing time and reasons for it and she understands. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
Penny J***

Thank you for contacting Weight Watchers Corporate AffairsWe received the member's feedback in regards to the concerns with our website and the customer service received. Weight Watchers was experiencing some website issues for several days due to the new program upgradesWe apologize for the inconvenienceThe member has cancelled the account, however we will keep the account open through 1/*/We are also issuing a three month refund for $of which the member will see within to business days.Please let us know if you need further assistanceHave a wonderful day! Sincerely,Flo G***Corporate Affairs