Coover Trucking, Inc.

We received the member's request for a refundWeight Watchers site allows the member to review siprocess along with Terms and ConditionsThe member is unable to continue with siif terms are not reviewed and signed off onThe membership is a self-managed program with member
responsibility to cancelIf cancellation is not completed, recurring billing continues and the member has the responsibility to monitor financial statements.We apologize if the member at time of siperhaps did not review the terms and conditionsWe value each of our members, therefore will issue a maximum six month refund of $In order to apply to refund, we've reached out to the member on 1/*/16@11:02am to return a call to Corporate Affairs to apply refund.Please let us know if you need further assistanceHave a great day! Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. WeightWatchers has been given the necessary information to process the refund.
Sincerely,
*** *** ***

We are running several test accounts and gathering data working with our engineers to get to the bottom of the issue with *** ***'s appShe is aware of this. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I did not receive a refundThey also need to address the fact that the cancel account option on their website does not function]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

A Corporate Affairs Agent reached out to the member yesterdayThe member will be forwarding to us the cancellation email received for resolution of this issue. Nikki C.Corporate Affairs

I left a voicemail for *** *** to contact our Corporate Affairs groupTold her I will refund the charge from May *** but would like to visit with her for clarification of the terms of the promotion. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We received the member's request for a refundWe're sorry to hear the member's account was not cancelledAccount has been successfully cancelled and a refund for $has been issuedThe member should see the refund within to business days.Again, we apologize for any inconveniencePlease
let us know if you have further questions.Have a great day! Sincerely,Flo G***Corporate Affairs

We received the member's request to sifor the Online promotionWe'll be more than happy to sign the member up and provide an additional Day Time CreditHowever, the Promo Starter Kits are no longer available and is the reason we're offering a Day Time Credit.if the member is still
interested in registering for the program, they can contact our Corporate Affairs Group at ###-###-#### and any Representative can assist.Please let us know if you have further questions or concernsHave a great day! Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have received neither of those returns back on my card
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
With all due respect, I did not request a refundI want the services for which I paid and for which Weight Watchers accepted paymentIf the company is intent on extorting private credit card data from it's customers, then they should not accept payment at the meetingsI'm very unclear how it can be legal for a company to which NO MONEY IS OWED to require credit card information.Sincerely, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Received another email from weight watchers after being told multiple times I was removed from their system.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Weight Watchers was unable to locate an accountWe made a contact call to the memberMember was able to assist us in locating her account as it was listed differentlyWe're issuing a refund for $The member did not have the card to issue this back on and is returning call with that
informationUpon member contact, refund will be issued and applied within to business days. Please let us know if you need additional assistanceHave a great day! Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
Penny J***

We received the member's requestWe apologize as the member has been using the program since signup date of OctoberThe member did not contact Weight Watchers to inform of any issues until January of We will be more than happy to issue a refund for January of $19.95. If the member is
requesting to cancel his wife's account, we will need her name and issue a refund for $as well. Please let us know if you have further questionsHave a wonderful day! Sincerely,*** ***Corporate Affairs

We found this member's account was still active with no indication of cancellation attemptAs a courtesy, we cancelled the account and credited months of charges for a total of $back to the credit card on fileThe member should be able to see the funds within to business daysThe
cancellation number for the account is ***.I lef* ** *** a voicemail explaining all of this and sent her an email as well.Have a great day! Sincerely,Nikki C.Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** * *** *** *** *** *** *** *** *** * *** This complaint can be closedI have received all my funds

I left a voicemail for ** *** to contact our Corporate Affairs groupWe will apologize the account was not cancelled when she originally emailed on 1/**/Will explain why she was billed on 1/**/and explain we have credited that charge back to her credit cardShe will see it on there in
to business days.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Weight Watchers received the member's request for a refundThe member signed up for an At Work series which includes free Etools for the time frame of the seriesOnce the series has ended, the member is responsible for cancelling the Etools account so they will not be billed.Upon signing up for At
Work Etools, the terms and conditions are provided and must be authorized by the member before Etools is setupMembers are aware of those terms.We apologize if the member did not thoroughly review at time of registering for the At Work programIf you have any questions, please feel free to contact us. Sincerely,Flo G***Corporate Affairs