We received the member's refund requestOur records show a refund for $was issued on 4/*/The member should see within to business days.Please let us know if you need further assistanceHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
Thank you for contacting Weight WatchersOur records show the refund for $was applied to the member's card on 2/*/16.Please let us know if you have further questions.? Sincerely,? Flo G [redacted] Corporate Affairs
First and foremost, we would like to extend our apologies on behalf of Weight Watchers InternationalWe're sorry to hear about the member's experienceThis is not how we want any member to experience Weight Watchers.Our records show a refund was applied on 2/*/for $of which the member should see within to business daysPlease let us know if you have further questionsHave a great day! Sincerely, Flo G [redacted] Corporate Affairs
I called and left a voicemail for [redacted] to contact our Corporate Affairs group so we can explain the promotion process and clear up some misunderstandings.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.
Thank you for contacting Weight Watchers Corporate AffairsWe received the member's request for a full refund on the Online programWe're sorry about the member's experience with the websiteA full refund was issued to the member's account on 11for $The member should see the refund within to business days.Again, we're sorry for the inconvenience and wish the member success on their weight-loss journeyHave a wonderful day!? Sincerely, [redacted] Corporate Affairs
Weight Watchers received the member's complaintOur site issues have been fixedDue to the program nutrients changing, the member is required to update their information and is the reason we've applied a 30-day time creditOur Call Center has assisted the member in identifying specific browsing networks to assist the member in accessing account informationDue to the member attending meetings, we're sending Product Room Vouchers so that the member can purchase items of their choice.Please let us know if you have further questions or concernsSincerely,Flo G [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have submitted a copy of the bank transaction record to " [redacted] " AS REQUESTED EVEN THOUGH THEY ALREADY HAVE ABSOLUTE PROOF OF MY PAYMENT via the membership number (a subscription plan keeps my credit card number, payment history, etc.)When I spoke with Flo earlier this morning, PRIOR TO THIS POSTING, she was RUDE and let me know if I didn't "comply with their request" my money would not be refunded. I have asked for an acknowledgement of receipt of my transaction record and to let me know the refund has been processedInstead I see this note posted with the Revdex.com and no acknowledgement of receipt of proof (that they already possess in the first place).Until I receive a refund, I consider this unresolved. Thank you. Kimberly P [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I contacted [redacted] and explained how our memberships workI apologized for the unpleasant customer service experience she had and as a courtesy we refunded the $44.95.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.?
I left a voicemail for this member to call me in Corporate AffairsI will apologize that the Customer Service representative she spoke with did not properly explainCustomer Service does not have access to the systems necessary to research Lifetime numbers that go back several yearsWe will be more than happy to research her number and send her a new cardShe does not need to re-qualify.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and while the customer representative was very polite, I don't think weight watchers is taking all these complaints of unauthorized charges seriouslyWe had to have the debit reserved by our bank, so what the responder says she offered - to activate the account and refund - was not really on the table because our bank already returned the unauthorized debitI do believe that as a weight loss program, WW is greatAs for an honest business, with processes/ systems/ communications that are upfront and not deceitful, I don't see thatMy husband doesn't want to do business with WW anymore because he does not want to give this company his credit cardHe would be willing to work with them if he can pay by check or cashHe doesn't want to be checking our transaction history every month to see if there's an unauthorized charge, and I can't argue with thatIf the WW rep has a solution to this, I will be glad to discuss this with my husband Sincerely, [redacted] ***
Weight Watchers spoke with member to inform of the processMember is a Monthly Pass member attending meetings and must get Starter Kit at Meeting location before the promotion ends.Please let us know if you have further questionsHave a great day! Sincerely,Flo G [redacted] Corporate Affairs
I left a voice mail for this member to contact me in Corporate AffairsWe will apologize for the mixups with her accounts, clear it up, make sure all unnecessary charges have been credited and will make it up to her with time credit or other options.? ? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
? I called the member to explain and clear up the misunderstandingI explained we do not have nor advertise to have "fitness" coachesOur personal coaches are there to coach members on the Weight Watchers programAlso, they are not only Weight Watchers members, but Lifetime members who are also or have been Weight Watchers meeting leaders who have experience teaching the program and then were further trained to become personal coaches.? [redacted] understood and explained she assumed they would be fitness coaches, which is really what she was looking forAs a courtesy for the misunderstanding, I re-cancelled her account as of today, provided her cancellation confirmation number and credited back $54.95, the full amount she paid.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThank you for your help! Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They owe me restitution for sending me a filthy magazine In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I visited over the phone yesterday with [redacted] as it is she who filed this complaint on [redacted] ***'s behalf and gave only her contact informationAfter asking several questions I was able to understand fully what happened with [redacted] ***'s membershipI apologized that the Customer Service representatives they spoke with were not able to recognize what happenedI also explained I believe [redacted] misunderstood the cancellation email he receivedThis was a case of much confusion and Customer Service not only did not help, I believe they made it worseI apologized for all of this, offered to fix it and reactivate [redacted] ***'s account at no charge and offered to refund the original charge [redacted] said they already got the funds back from their credit card and [redacted] wants nothing more to do with Weight WatchersThe offer still stands if [redacted] changes his mind.Sincerely,Nikki C.Corporate AffairsWeight Watchers, Inc
Weight Watchers received the member's complaintWe apologize the member has been unable to unsubscribe receiving emails and newsletters.We have placed the member on our Global Support criteria which will scrub all Marketing options associated with member's email addressPlease know, this process can take approximately to business days.Again, we apologize for any inconvenienceHave a wonderful day!? Sincerely,Flo G [redacted] Corporate Affairs?
We received the member's refund requestOur records show a refund for $was issued on 4/*/The member should see within to business days.Please let us know if you need further assistanceHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
Thank you for contacting Weight WatchersOur records show the refund for $was applied to the member's card on 2/*/16.Please let us know if you have further questions.? Sincerely,? Flo G [redacted] Corporate Affairs
First and foremost, we would like to extend our apologies on behalf of Weight Watchers InternationalWe're sorry to hear about the member's experienceThis is not how we want any member to experience Weight Watchers.Our records show a refund was applied on 2/*/for $of which the member should see within to business daysPlease let us know if you have further questionsHave a great day! Sincerely, Flo G [redacted] Corporate Affairs
I called and left a voicemail for [redacted] to contact our Corporate Affairs group so we can explain the promotion process and clear up some misunderstandings.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.
Thank you for contacting Weight Watchers Corporate AffairsWe received the member's request for a full refund on the Online programWe're sorry about the member's experience with the websiteA full refund was issued to the member's account on 11for $The member should see the refund within to business days.Again, we're sorry for the inconvenience and wish the member success on their weight-loss journeyHave a wonderful day!? Sincerely, [redacted] Corporate Affairs
Weight Watchers received the member's complaintOur site issues have been fixedDue to the program nutrients changing, the member is required to update their information and is the reason we've applied a 30-day time creditOur Call Center has assisted the member in identifying specific browsing networks to assist the member in accessing account informationDue to the member attending meetings, we're sending Product Room Vouchers so that the member can purchase items of their choice.Please let us know if you have further questions or concernsSincerely,Flo G [redacted]
on 3I received my refund from Weight Watchers. Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have submitted a copy of the bank transaction record to " [redacted] " AS REQUESTED EVEN THOUGH THEY ALREADY HAVE ABSOLUTE PROOF OF MY PAYMENT via the membership number (a subscription plan keeps my credit card number, payment history, etc.)When I spoke with Flo earlier this morning, PRIOR TO THIS POSTING, she was RUDE and let me know if I didn't "comply with their request" my money would not be refunded. I have asked for an acknowledgement of receipt of my transaction record and to let me know the refund has been processedInstead I see this note posted with the Revdex.com and no acknowledgement of receipt of proof (that they already possess in the first place).Until I receive a refund, I consider this unresolved. Thank you. Kimberly P [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I contacted [redacted] and explained how our memberships workI apologized for the unpleasant customer service experience she had and as a courtesy we refunded the $44.95.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.?
I left a voicemail for this member to call me in Corporate AffairsI will apologize that the Customer Service representative she spoke with did not properly explainCustomer Service does not have access to the systems necessary to research Lifetime numbers that go back several yearsWe will be more than happy to research her number and send her a new cardShe does not need to re-qualify.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and while the customer representative was very polite, I don't think weight watchers is taking all these complaints of unauthorized charges seriouslyWe had to have the debit reserved by our bank, so what the responder says she offered - to activate the account and refund - was not really on the table because our bank already returned the unauthorized debitI do believe that as a weight loss program, WW is greatAs for an honest business, with processes/ systems/ communications that are upfront and not deceitful, I don't see thatMy husband doesn't want to do business with WW anymore because he does not want to give this company his credit cardHe would be willing to work with them if he can pay by check or cashHe doesn't want to be checking our transaction history every month to see if there's an unauthorized charge, and I can't argue with thatIf the WW rep has a solution to this, I will be glad to discuss this with my husband Sincerely, [redacted] ***
Weight Watchers spoke with member to inform of the processMember is a Monthly Pass member attending meetings and must get Starter Kit at Meeting location before the promotion ends.Please let us know if you have further questionsHave a great day! Sincerely,Flo G [redacted] Corporate Affairs
I left a voice mail for this member to contact me in Corporate AffairsWe will apologize for the mixups with her accounts, clear it up, make sure all unnecessary charges have been credited and will make it up to her with time credit or other options.? ? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
? I called the member to explain and clear up the misunderstandingI explained we do not have nor advertise to have "fitness" coachesOur personal coaches are there to coach members on the Weight Watchers programAlso, they are not only Weight Watchers members, but Lifetime members who are also or have been Weight Watchers meeting leaders who have experience teaching the program and then were further trained to become personal coaches.? [redacted] understood and explained she assumed they would be fitness coaches, which is really what she was looking forAs a courtesy for the misunderstanding, I re-cancelled her account as of today, provided her cancellation confirmation number and credited back $54.95, the full amount she paid.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThank you for your help! Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They owe me restitution for sending me a filthy magazine In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I visited over the phone yesterday with [redacted] as it is she who filed this complaint on [redacted] ***'s behalf and gave only her contact informationAfter asking several questions I was able to understand fully what happened with [redacted] ***'s membershipI apologized that the Customer Service representatives they spoke with were not able to recognize what happenedI also explained I believe [redacted] misunderstood the cancellation email he receivedThis was a case of much confusion and Customer Service not only did not help, I believe they made it worseI apologized for all of this, offered to fix it and reactivate [redacted] ***'s account at no charge and offered to refund the original charge [redacted] said they already got the funds back from their credit card and [redacted] wants nothing more to do with Weight WatchersThe offer still stands if [redacted] changes his mind.Sincerely,Nikki C.Corporate AffairsWeight Watchers, Inc
Weight Watchers received the member's complaintWe apologize the member has been unable to unsubscribe receiving emails and newsletters.We have placed the member on our Global Support criteria which will scrub all Marketing options associated with member's email addressPlease know, this process can take approximately to business days.Again, we apologize for any inconvenienceHave a wonderful day!? Sincerely,Flo G [redacted] Corporate Affairs?