Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Weight Watchers told me a month ago that they would refund me, and they didn't do itAfter my complaint to the Revdex.com they again have told me that they will refund my moneyI will consider my complaint resolved when that refund is credited back to my bank accountUntil then, I consider the matter unresolved. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Thank you for prompt attention Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedGood morning, I am unable to locate my login information for a complaint I filed against Weight Watchers under case number [redacted] I would just like to report that my refund was received and I would respectfully would like to close my complaintThanks [redacted] Sincerely, [redacted]
Weight Watchers received the member's request for a refundWe've reviewed our resources and not showing a cancellation was submittedOur request is for the member to provide the cancellation informationWeight Watchers does not have the ability to access or monitor any member's account Weight Watchers also doesn't have the ability to monitor a member's financial information therefore unaware charges are being applied.Please have the member forward cancellation information to [redacted] for reviewIf the member does not have the cancellation information, because we value each of our members, we will apply a six month courtesy refund of $Please feel free to contact our Corporate Affairs Group ###-###-#### and any Corporate Affairs Representative can assist.Sincerely,Flo G [redacted] Corporate Affairs
We reached out twice today to [redacted] by phone but were not able to leave a voicemail, so we have emailed her asking her to contact our Corporate Affairs group at her earliest convenience so we can resolve this issue.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They owe me restitution for sending me a filthy magazine In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Thank you for contacting Weight WatchersThe member's account has been canceled and a refund for $has been issued. Please let us know if you have further questionsHave a great day! Sincerely, [redacted] Corporate Affairs
When a new account is created, it requires a full credit card number to be enteredNot even management has access to see full credit card numbersOnly the last digits area visibleSo new accounts can only be created by the members themselves, be it at the meeting location, over the phone or online via the websiteAs stated in our Subscription Agreement, members are responsible for cancelling their accounts and stopping the autobilling when necessary as Weight Watchers does not monitor individual accounts [redacted] ***’ case was reviewed and she was given a courtesy refund of months of charges on each of the two accountsThe case was closed and will not be re-opened Sincerely, Nikki C.Corporate AffairsWeight Watchers International, Inc
In the last two days I left a voice mail for the member and also sent her an email asking her to contact Corporate Affairs for a resolutionOur apologies go out to the member as the account should have been refunded at the time of cancellationIt has been refunded now and the member will see the $back on her credit card in to business days from today November ***That amount had the account paid up to December ***As a courtesy, we have left the account open and it will automatically cancel on that dateWe would still like to talk to her to apologize and make some clarifications about the program. Have a Happy Thanksgiving!Nikki C.Weight Watchers Corporate Affairs
This member's complaint was responded to and resolved via [redacted] PM on 10/*/Membership account details were discussed with the memberDue to previous online cancellation errors that have occurred over the last year or so, we approved a onetime courtesy refund of months = $ Member is fully aware of reoccurring billing terms, membership subscription agreement details and cancellation policiesMember's account was cancelled on that date: cancellation # [redacted] Nikki C.Corporate Affairs
Thank you for contacting Weight Watchers Corporate AffairsWe received the member's complaint in regards to the Free Etools charges.In accordance to our Lifetime Free Etools codes, the member must follow the process upon entering the codes and clicking submit twiceOnce the codes have been entered, the member is to review "bill" date in Account Settings which means they must enter a new code prior to that dateWith every access code provided, the terms and conditions are outlined for the member to adhere to.Member has been educated on the process multiple times as well as received creditsPlease let us know if we can be of further assistance.Sincerely,Flo G [redacted] Corporate Affairs
We reached out to [redacted] via voicemail asking her to contact our Corporate Affairs groupWe will apologize first of all for the bad customer service experience, we will explain the cancellation dates she was quoted and offer a more agreeable resolution. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Thank you for contacting Weight Watchers Corporate Affairs. We received the member's complaint.We spoke with the member on 1215 and requested to submit receipt of purchase in order to issue a refund. We received the document and applied a refund for total amount on 1215. The member should... see the refund within 3 to 5 business days.Again, we apologize for any inconvenience. Please let us know if you need further assistance. Sincerely,Flo G [redacted] Corporate Affairs
Thank you for contacting Weight Watchers Corporate AffairsWe received the member's request.We apologize for the miscommunication in regards to the member's subscriptionOn 82015, a resolution of a Time Credit was applied to the member's accountThis extends the member's account ? through 12If the member is needing to discuss account eligibility, she can contact our Corporate Affairs Group at ###-###-#### and we'll be more than happy to review her account information.Please let us know if you need further assistanceHave a wonderful day!Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. PLEASE NOTE: The response from WeightWatchers to the Revdex.com reads that they apologize, they were not made aware that the application was made in an app no managed by WeightWatchers. That is wrong - I went to the WeightWatchers site and logged in where they indicated - to join their program. It was not an app. Whoever they hire to manage their online program is out of the control of whoever they invite to join their program when clicking "Join WeightWatchers" on their site. Sincerely, [redacted]
I left a voicemail for [redacted] to contact our Resolution Department so we can explainThe charges she is seeing are only authorizations and will fall off in a few daysThey should only show as "Pending" on her bank accountWe have reversed these holds and now it is up to the bank as to when they release the funds. We would like to make a special offer to the Rodriguez for the inconvenience.Sincerely,NikkiSrMember Support SpecialistWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company owes a refund on months, not 5! That total would be $ That is a difference of $134.85!They have already received the money and are unwilling to make any arrangements to make up the extra 3months I suggested in my letter that instead of another credit at this time, if they could let me stay a member and just credit 3months in the future? Then it would be cleared up and everyone would remain happy.WW not only never even responded to this request, but went ahead and closed my account out without my permission So now I am no longer a member and they still want to keep my mone? That is wrong....and That is illegal! I will not be happy or will not drop this if they do not work with me to resolve the WHOLE PROBLEM! They opened accounts on the same day for me in Nov It was either an error by an employee or a computer glitch Neither are my fault...I will keep complaining to Revdex.com, Consumer Affairs, Oprah or anyone else that will listen I am a school aide I do not get paid in the summer I have a student going to college next monthWe have expenses that over $need to go too at this point All that I am asking if the account be resolved and I receive a full credit for the additional account that THEY set up for me! I truly do not believe that I am asking for anything that others would not ask for either. Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Weight Watchers told me a month ago that they would refund me, and they didn't do itAfter my complaint to the Revdex.com they again have told me that they will refund my moneyI will consider my complaint resolved when that refund is credited back to my bank accountUntil then, I consider the matter unresolved. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Thank you for prompt attention Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedGood morning, I am unable to locate my login information for a complaint I filed against Weight Watchers under case number [redacted] I would just like to report that my refund was received and I would respectfully would like to close my complaintThanks [redacted] Sincerely, [redacted]
Weight Watchers received the member's request for a refundWe've reviewed our resources and not showing a cancellation was submittedOur request is for the member to provide the cancellation informationWeight Watchers does not have the ability to access or monitor any member's account Weight Watchers also doesn't have the ability to monitor a member's financial information therefore unaware charges are being applied.Please have the member forward cancellation information to [redacted] for reviewIf the member does not have the cancellation information, because we value each of our members, we will apply a six month courtesy refund of $Please feel free to contact our Corporate Affairs Group ###-###-#### and any Corporate Affairs Representative can assist.Sincerely,Flo G [redacted] Corporate Affairs
We reached out twice today to [redacted] by phone but were not able to leave a voicemail, so we have emailed her asking her to contact our Corporate Affairs group at her earliest convenience so we can resolve this issue.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They owe me restitution for sending me a filthy magazine In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Thank you for contacting Weight WatchersThe member's account has been canceled and a refund for $has been issued. Please let us know if you have further questionsHave a great day! Sincerely, [redacted] Corporate Affairs
When a new account is created, it requires a full credit card number to be enteredNot even management has access to see full credit card numbersOnly the last digits area visibleSo new accounts can only be created by the members themselves, be it at the meeting location, over the phone or online via the websiteAs stated in our Subscription Agreement, members are responsible for cancelling their accounts and stopping the autobilling when necessary as Weight Watchers does not monitor individual accounts [redacted] ***’ case was reviewed and she was given a courtesy refund of months of charges on each of the two accountsThe case was closed and will not be re-opened Sincerely, Nikki C.Corporate AffairsWeight Watchers International, Inc
In the last two days I left a voice mail for the member and also sent her an email asking her to contact Corporate Affairs for a resolutionOur apologies go out to the member as the account should have been refunded at the time of cancellationIt has been refunded now and the member will see the $back on her credit card in to business days from today November ***That amount had the account paid up to December ***As a courtesy, we have left the account open and it will automatically cancel on that dateWe would still like to talk to her to apologize and make some clarifications about the program. Have a Happy Thanksgiving!Nikki C.Weight Watchers Corporate Affairs
This member's complaint was responded to and resolved via [redacted] PM on 10/*/Membership account details were discussed with the memberDue to previous online cancellation errors that have occurred over the last year or so, we approved a onetime courtesy refund of months = $ Member is fully aware of reoccurring billing terms, membership subscription agreement details and cancellation policiesMember's account was cancelled on that date: cancellation # [redacted] Nikki C.Corporate Affairs
Thank you for contacting Weight Watchers Corporate AffairsWe received the member's complaint in regards to the Free Etools charges.In accordance to our Lifetime Free Etools codes, the member must follow the process upon entering the codes and clicking submit twiceOnce the codes have been entered, the member is to review "bill" date in Account Settings which means they must enter a new code prior to that dateWith every access code provided, the terms and conditions are outlined for the member to adhere to.Member has been educated on the process multiple times as well as received creditsPlease let us know if we can be of further assistance.Sincerely,Flo G [redacted] Corporate Affairs
We reached out to [redacted] via voicemail asking her to contact our Corporate Affairs groupWe will apologize first of all for the bad customer service experience, we will explain the cancellation dates she was quoted and offer a more agreeable resolution. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Thank you for contacting Weight Watchers Corporate Affairs. We received the member's complaint.We spoke with the member on 1215 and requested to submit receipt of purchase in order to issue a refund. We received the document and applied a refund for total amount on 1215. The member should... see the refund within 3 to 5 business days.Again, we apologize for any inconvenience. Please let us know if you need further assistance. Sincerely,Flo G [redacted] Corporate Affairs
Thank you for contacting Weight Watchers Corporate AffairsWe received the member's request.We apologize for the miscommunication in regards to the member's subscriptionOn 82015, a resolution of a Time Credit was applied to the member's accountThis extends the member's account ? through 12If the member is needing to discuss account eligibility, she can contact our Corporate Affairs Group at ###-###-#### and we'll be more than happy to review her account information.Please let us know if you need further assistanceHave a wonderful day!Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. PLEASE NOTE: The response from WeightWatchers to the Revdex.com reads that they apologize, they were not made aware that the application was made in an app no managed by WeightWatchers. That is wrong - I went to the WeightWatchers site and logged in where they indicated - to join their program. It was not an app. Whoever they hire to manage their online program is out of the control of whoever they invite to join their program when clicking "Join WeightWatchers" on their site. Sincerely, [redacted]
I left a voicemail for [redacted] to contact our Resolution Department so we can explainThe charges she is seeing are only authorizations and will fall off in a few daysThey should only show as "Pending" on her bank accountWe have reversed these holds and now it is up to the bank as to when they release the funds. We would like to make a special offer to the Rodriguez for the inconvenience.Sincerely,NikkiSrMember Support SpecialistWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company owes a refund on months, not 5! That total would be $ That is a difference of $134.85!They have already received the money and are unwilling to make any arrangements to make up the extra 3months I suggested in my letter that instead of another credit at this time, if they could let me stay a member and just credit 3months in the future? Then it would be cleared up and everyone would remain happy.WW not only never even responded to this request, but went ahead and closed my account out without my permission So now I am no longer a member and they still want to keep my mone? That is wrong....and That is illegal! I will not be happy or will not drop this if they do not work with me to resolve the WHOLE PROBLEM! They opened accounts on the same day for me in Nov It was either an error by an employee or a computer glitch Neither are my fault...I will keep complaining to Revdex.com, Consumer Affairs, Oprah or anyone else that will listen I am a school aide I do not get paid in the summer I have a student going to college next monthWe have expenses that over $need to go too at this point All that I am asking if the account be resolved and I receive a full credit for the additional account that THEY set up for me! I truly do not believe that I am asking for anything that others would not ask for either. Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***