Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I find it very insulting that weight watchers has not only sent the exact same response, which demonstrates this company's stance on customer service, but additionally, the representative has chosen to insult me by calling into question my reading abilities.As I stated before, The website does not describe that one can not weigh inNor does it describe that you would have to be a meetings member to be a lifetime memberNor does it explain that you would have to be a meetings member to get "swag" or weight loss momentumsWeight Watchers has been misleading in its representation of what each program offers and it is not fair, nor could any of these things be deduced by the websiteFurthermore, I called in and spoke with several online support services and garnered different responsesThus, if it were as clear as WW's says it is, it would be clear to employees and explicitly stated on the website; it is notThere is no place on the website which black-letters any of these things and it is misleading to consumers; not because of consumer's lack of ability to read, but rather WW's inability to create a transparent website which letters to consumers exactly what they can and can not expect in each package In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Thank you for providing the member's response to the refund requestWe've issued a total of $refund to the member as a courtesyOur Accounting Team has reviewed the accounts and has declined any further refunds due to the member was using the program. Please let us know if you have further questionsHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
We received the member's requestWe apologize as the member has been using the program since signup date of OctoberThe member did not contact Weight Watchers to inform of any issues until January of We will be more than happy to issue a refund for January of $19.95.? If the member is requesting to cancel his wife's account, we will need her name and issue a refund for $as well.? Please let us know if you have further questionsHave a wonderful day!? Sincerely, [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] Thank you I truly hope my email is removed from their listIf not, I will contact you again Again, thank you
I left the member a voicemail apologizing that she was not credited the first time she contacted us to cancel and asked her to contact us in Corporate AffairsHer account was paid up to 12for the period beginning on 12Given the reasons she was cancelling for, she should have been credited the charge from 11She contacted us again on 11and was credited.She initiated her membership on 9regarding technical issuesThough we wish she would have contacted us again if she continued having technical issues, as a courtesy, given everything she has mentioned, we have credited also the full amount she initially paid for her membership: $114.85.Sincerely,Nikki C.Corporate Affairs
Weight Watchers received the member's request for a refundThe promotion the member registered for clearly stated a cancellation feeThe cancellation free was due to the member receiving a free Fitness Tracker of same valuePrior to sign-up, member had to agree to the terms and conditions.We're sorry the member did not thoroughly review the Terms and ConditionsWeight Watchers will not issue a refund for $to the member.Please let us know if you have further questionsHave a wonderful day!? Sincerely,Flo G [redacted] Corporate Affairs
Thank you for contacting Weight Watchers Corporate AffairsWe received [redacted] 's 2nd request for a refundUpon the member's sivia [redacted] , any funds are to be refunded by [redacted] However, because we value each of our members, as a courtesy, we're issuing a refund check to be sent to the memberThe check can take approximately to weeks to receivePlease let us know if we can be of further assistance.Sincerely,Flo G [redacted] Corporate Affairs
Weight Watchers values our members and take pride in making sure our product and services meet their expectations.Our records indicate multiple refunds have been issued on behalf of [redacted] for products returnedA refund of $was applied on June [redacted] and a refund issued for $ on of which the member will see within to business days.We apologize for any inconvenience and please let us know if we may be of further assistance.Sincerely, [redacted]
We received the member's responsePlease have the member check her Financial statements, all refunds have been issued.Please feel free to let us know if you have further questionsHave a wonderful day! Sincerely, Flo G [redacted] Corporate Affairs
[redacted] was in contact with our Corporate Affairs group yesterday 8/*/and the issue was resolvedNikki C.Corporate AffairsWeight Watchers International, Inc
Thank you for contacting Weight WatchersWe received the member's request for refundMember's refund was applied on 3/*/for $Please let us know if you have further questionsHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
I called [redacted] back and explained after review, she is now approved to receive the gift cardI explained the processing time and reasons for it and she understands.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Thank you for contacting Weight Watchers Corporate Affairs. We received the members complaint in regards to requesting a refund. We apologize but the consumer currently is a Registered User and not a Member for the Weight Watchers program. The consumer has not been billed through Weight... Watchers because she went through the [redacted] application. If the member is requesting a refund, she'll need to go through [redacted] . If the consumer's billing is showing the amount was charged by Weight Watchers, she can submit the statement to [redacted] for review. Please let us know if you need further assistance. Have a great day!Sincerely,Flo G [redacted] Corporate Affairs
We received the member's request for refundOur Accounting Department has processed both refunds to the member's account.Please let us know if you need further assistanceSincerely, [redacted] Corporate Affairs
We received the member's request for full refundCorporate Affairs has research the member's original contactWe've reached out to the member via phone and email requesting receipt of paymentOnce Corporate Affairs receives the receipt, we will provide a full refund for $114.85.? Please let us know if you have further questionsHave a wonderful day!Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.? However, "the member" did leave feedback four or five times between October and November and did send an email requesting cancellationThe website had been having difficulty, as shown by the comments from many many "members" regarding the WeightWatchers application, so "the member" wouldn't be surprised if they did not receive the requestThe member does not contact the Revdex.com without first contacting the company involved.The member would also like the refund for his spousal member, [redacted] ***Thank you and ave a nice day Sincerely, Ellis G [redacted] ?
We received the member's complaint in regards to website issues and refund requestWe apologize our website was experiencing technical issues due to the new program upgrade on December ***Weight Watchers CEO provided an email apologizing for the technical challenges within our new upgradeThe problem has been resolved and members are utilizing all features of those resourcesDue to the website issues were recent and the member's program started in September, the member has had the benefit of using the programThe member decided to cancel their account where we issued the refund for the last billing monthPlease let us know if you have further questions or concerns.Have a wonderful day! Sincerely, [redacted]
Thank you for contacting Weight WatchersWe received the member's request and concernsWe reached out to the member, apologized for site issuesWe also issued a refund for $of which she requested a check be sentWe also informed the member, if she should experience further issues to contact Corporate Affairs directly.Please let us know if you have further questions or concernsHave a great day!Sincerely,Flo G [redacted] Corporate Affairs
We received the member's response to refund requestThe refund was issued on for $The refund process takes approximately to business days to apply which is based on their Financial Institution.Please let us know if you have further questionsSincerely,Flo G [redacted] Corporate Affairs
We received the member's requestThe Weight Watchers website has three programs available and a description and usage of each programWe apologize if the member did not review the options selected for their personal need. We'll be more than happy to send the member four-meeting room vouchers. If the member prefers to cancel the account, we'll issue a full refund for the Online programPlease let us know next steps in order to resolve the member's concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I find it very insulting that weight watchers has not only sent the exact same response, which demonstrates this company's stance on customer service, but additionally, the representative has chosen to insult me by calling into question my reading abilities.As I stated before, The website does not describe that one can not weigh inNor does it describe that you would have to be a meetings member to be a lifetime memberNor does it explain that you would have to be a meetings member to get "swag" or weight loss momentumsWeight Watchers has been misleading in its representation of what each program offers and it is not fair, nor could any of these things be deduced by the websiteFurthermore, I called in and spoke with several online support services and garnered different responsesThus, if it were as clear as WW's says it is, it would be clear to employees and explicitly stated on the website; it is notThere is no place on the website which black-letters any of these things and it is misleading to consumers; not because of consumer's lack of ability to read, but rather WW's inability to create a transparent website which letters to consumers exactly what they can and can not expect in each package In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Thank you for providing the member's response to the refund requestWe've issued a total of $refund to the member as a courtesyOur Accounting Team has reviewed the accounts and has declined any further refunds due to the member was using the program. Please let us know if you have further questionsHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
We received the member's requestWe apologize as the member has been using the program since signup date of OctoberThe member did not contact Weight Watchers to inform of any issues until January of We will be more than happy to issue a refund for January of $19.95.? If the member is requesting to cancel his wife's account, we will need her name and issue a refund for $as well.? Please let us know if you have further questionsHave a wonderful day!? Sincerely, [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] Thank you I truly hope my email is removed from their listIf not, I will contact you again Again, thank you
I left the member a voicemail apologizing that she was not credited the first time she contacted us to cancel and asked her to contact us in Corporate AffairsHer account was paid up to 12for the period beginning on 12Given the reasons she was cancelling for, she should have been credited the charge from 11She contacted us again on 11and was credited.She initiated her membership on 9regarding technical issuesThough we wish she would have contacted us again if she continued having technical issues, as a courtesy, given everything she has mentioned, we have credited also the full amount she initially paid for her membership: $114.85.Sincerely,Nikki C.Corporate Affairs
Weight Watchers received the member's request for a refundThe promotion the member registered for clearly stated a cancellation feeThe cancellation free was due to the member receiving a free Fitness Tracker of same valuePrior to sign-up, member had to agree to the terms and conditions.We're sorry the member did not thoroughly review the Terms and ConditionsWeight Watchers will not issue a refund for $to the member.Please let us know if you have further questionsHave a wonderful day!? Sincerely,Flo G [redacted] Corporate Affairs
Thank you for contacting Weight Watchers Corporate AffairsWe received [redacted] 's 2nd request for a refundUpon the member's sivia [redacted] , any funds are to be refunded by [redacted] However, because we value each of our members, as a courtesy, we're issuing a refund check to be sent to the memberThe check can take approximately to weeks to receivePlease let us know if we can be of further assistance.Sincerely,Flo G [redacted] Corporate Affairs
Weight Watchers values our members and take pride in making sure our product and services meet their expectations.Our records indicate multiple refunds have been issued on behalf of [redacted] for products returnedA refund of $was applied on June [redacted] and a refund issued for $ on of which the member will see within to business days.We apologize for any inconvenience and please let us know if we may be of further assistance.Sincerely, [redacted]
We received the member's responsePlease have the member check her Financial statements, all refunds have been issued.Please feel free to let us know if you have further questionsHave a wonderful day! Sincerely, Flo G [redacted] Corporate Affairs
[redacted] was in contact with our Corporate Affairs group yesterday 8/*/and the issue was resolvedNikki C.Corporate AffairsWeight Watchers International, Inc
Thank you for contacting Weight WatchersWe received the member's request for refundMember's refund was applied on 3/*/for $Please let us know if you have further questionsHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
I called [redacted] back and explained after review, she is now approved to receive the gift cardI explained the processing time and reasons for it and she understands.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Thank you for contacting Weight Watchers Corporate Affairs. We received the members complaint in regards to requesting a refund. We apologize but the consumer currently is a Registered User and not a Member for the Weight Watchers program. The consumer has not been billed through Weight... Watchers because she went through the [redacted] application. If the member is requesting a refund, she'll need to go through [redacted] . If the consumer's billing is showing the amount was charged by Weight Watchers, she can submit the statement to [redacted] for review. Please let us know if you need further assistance. Have a great day!Sincerely,Flo G [redacted] Corporate Affairs
We received the member's request for refundOur Accounting Department has processed both refunds to the member's account.Please let us know if you need further assistanceSincerely, [redacted] Corporate Affairs
We received the member's request for full refundCorporate Affairs has research the member's original contactWe've reached out to the member via phone and email requesting receipt of paymentOnce Corporate Affairs receives the receipt, we will provide a full refund for $114.85.? Please let us know if you have further questionsHave a wonderful day!Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.? However, "the member" did leave feedback four or five times between October and November and did send an email requesting cancellationThe website had been having difficulty, as shown by the comments from many many "members" regarding the WeightWatchers application, so "the member" wouldn't be surprised if they did not receive the requestThe member does not contact the Revdex.com without first contacting the company involved.The member would also like the refund for his spousal member, [redacted] ***Thank you and ave a nice day Sincerely, Ellis G [redacted] ?
We received the member's complaint in regards to website issues and refund requestWe apologize our website was experiencing technical issues due to the new program upgrade on December ***Weight Watchers CEO provided an email apologizing for the technical challenges within our new upgradeThe problem has been resolved and members are utilizing all features of those resourcesDue to the website issues were recent and the member's program started in September, the member has had the benefit of using the programThe member decided to cancel their account where we issued the refund for the last billing monthPlease let us know if you have further questions or concerns.Have a wonderful day! Sincerely, [redacted]
Thank you for contacting Weight WatchersWe received the member's request and concernsWe reached out to the member, apologized for site issuesWe also issued a refund for $of which she requested a check be sentWe also informed the member, if she should experience further issues to contact Corporate Affairs directly.Please let us know if you have further questions or concernsHave a great day!Sincerely,Flo G [redacted] Corporate Affairs
We received the member's response to refund requestThe refund was issued on for $The refund process takes approximately to business days to apply which is based on their Financial Institution.Please let us know if you have further questionsSincerely,Flo G [redacted] Corporate Affairs
We received the member's requestThe Weight Watchers website has three programs available and a description and usage of each programWe apologize if the member did not review the options selected for their personal need. We'll be more than happy to send the member four-meeting room vouchers. If the member prefers to cancel the account, we'll issue a full refund for the Online programPlease let us know next steps in order to resolve the member's concerns