We value the member and see a Lifetime memberWe issued a refund for $which the member should see within to business days.Please let us know if you need further assistanceHave a great day. Sincerely,Flo G [redacted] Corporate Affairs
I've left a voicemail for [redacted] to please contact the Resolution DepartmentIt appears she was not made aware that her membership is a commitment plan and what all that entailsWe will explain what happened and resolve the issue for her.Sincerely,NikkiSenior Member Support Specialistresolution DepartmentWeight Watchers International, Inc
Thank you for contacting Weight Watchers.We apologize for the technical issues Weight Watchers is experiencingWeight Watchers online subscription has been cancelled as requested.Feel free to contact us with any further questions.Sincerely,Weight Watchers Customer Support
We received the member's request for a refundAs of December, the Weight Watchers site was experiencing technical issues due to program changeWe have issued a refund for $which covers December through MarchThe member should see the refund applied back to their card within to business days.Please let us know if you need further assistanceHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
I called [redacted] and had a very difficult conversation due to a terrible phone connection but with much patience on both sides we were able to get through itI apologized to [redacted] for his very frustrating experience and made some adjustments to his account to make things rightSincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Weight Watchers received the member's complaint in regards to charges for the programWe have reached out to the member to contact Weight Watchers so we can locate an accountWe're unable to locate via email or phone numberUpon the member's contact, we will review and apply refund as requestedPlease let us know if you have further questions or concernsHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
I spoke with [redacted] and apologized as the representative she talked to gave her incorrect informationPer notes on her account, June [redacted] is when her form was processed and approvedAs stated on the form though, from the time of processing, it can take as much as to weeks before the gift card is receivedWeight Watchers receives hundreds of entries a day and once processed they go into a file that is sent to a vendor who issues the gift cardsUnfortunately, it is not a quick process[redacted] appreciated the call.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
I left the member a voicemail to contact Corporate Affairs so we can resolve the issueSincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
We received the member's request to cancelWe researched our records but was unable to see where cancellation was requestedWe value each of our members and will apply a courtesy refund of $The member should see the credit within to business days.Please let us know if you have further questionsHave a great day! Sincerely, Flo G [redacted] Corporate Affairs
I spoke with [redacted] and apologized that our Customer Service team did not properly handle the cancellation of his accountI re-cancelled the account as of today so that [redacted] will not be billed in the future and I gave him the cancellation confirmation numberSincerely,Nikki CCorporate AffairsWeight Watchers International, Inc
A Corporate Affairs Agent reached out to the member yesterdayThe member will be forwarding to us the cancellation email received for resolution of this issueNikki C.Corporate Affairs
Weight Watchers received the member's request for a refundWe will need more clarification in regards to the member's requestPlease have the member contact our Corporate Affairs Group at ###-###-#### to assist in resolving the complaint.Thank you for contacting Weight WatchersHave a wonderful day!? Sincerely,Flo G [redacted] Corporate Affairs
I left a voicemail for this member to contact our Corporate Affairs DepartmentWe will issue a refund for the remaining three months, $Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Weight Watchers has removed [redacted] from all Marketing resourcesThis process can be timely so we asked if she receives further communication, please forward to [redacted] , Attn: FloThe viewing of any email solicitations will allow Weight Watchers to determine the source.Again, we apologize for the inconvienceHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
We received the member's request for a refundUpon member sign-up, the program is offered as a 3-month program pricingThe member then proceeds to signup and must review Terms and Conditions before entering billing information which are clear on recurring billing.As a courtesy, we issued a refund for $of which the member should see within to business days.Please let us know if you have further questionsHave a great day!? Sincerely,Flo G [redacted] Corporate Affairs
I visited with [redacted] and apologized the information was not clear regarding the time frame in which members will receive the gift card earned with the mentioned promotionI reassured her that her form was received, processed and approvedIt's just going to take a bit longer to receive the gift card.I also visited with her about being "cut off" from Weight Watchers and she explained she was treated very rudely by Weight Watchers on social mediaI apologized, as that is not Weight Watchers standard of treatment. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I would rather have the money then an month free, I work hard for my money I did speak to corporate and that is their policy to not refund me that bank fee of as for the 69,it has already been business days and it states it may take to to get my money back I am upset and told them I do not want the day free membership In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We received the member's request for refund. First and foremost, let me apologize on behalf of Weight Watchers. This is not how we want any member to experience Weight Watchers. We researched the communication on the Promotion and issued each, Susan and David a refund for $76.56. Both members... should receive their check within two to four weeks. Again, we apologize for the inconvenience. Have a great day! Sincerely,Flo G [redacted] Corporate Affairs
I left a voicemail for [redacted] to contact our Corporate Affairs group so we can better explain our billing process and the promotion terms.We look forward to speaking with herSincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
We value the member and see a Lifetime memberWe issued a refund for $which the member should see within to business days.Please let us know if you need further assistanceHave a great day. Sincerely,Flo G [redacted] Corporate Affairs
I've left a voicemail for [redacted] to please contact the Resolution DepartmentIt appears she was not made aware that her membership is a commitment plan and what all that entailsWe will explain what happened and resolve the issue for her.Sincerely,NikkiSenior Member Support Specialistresolution DepartmentWeight Watchers International, Inc
Thank you for contacting Weight Watchers.We apologize for the technical issues Weight Watchers is experiencingWeight Watchers online subscription has been cancelled as requested.Feel free to contact us with any further questions.Sincerely,Weight Watchers Customer Support
We received the member's request for a refundAs of December, the Weight Watchers site was experiencing technical issues due to program changeWe have issued a refund for $which covers December through MarchThe member should see the refund applied back to their card within to business days.Please let us know if you need further assistanceHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
I called [redacted] and had a very difficult conversation due to a terrible phone connection but with much patience on both sides we were able to get through itI apologized to [redacted] for his very frustrating experience and made some adjustments to his account to make things rightSincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Weight Watchers received the member's complaint in regards to charges for the programWe have reached out to the member to contact Weight Watchers so we can locate an accountWe're unable to locate via email or phone numberUpon the member's contact, we will review and apply refund as requestedPlease let us know if you have further questions or concernsHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
I spoke with [redacted] and apologized as the representative she talked to gave her incorrect informationPer notes on her account, June [redacted] is when her form was processed and approvedAs stated on the form though, from the time of processing, it can take as much as to weeks before the gift card is receivedWeight Watchers receives hundreds of entries a day and once processed they go into a file that is sent to a vendor who issues the gift cardsUnfortunately, it is not a quick process[redacted] appreciated the call.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
I left the member a voicemail to contact Corporate Affairs so we can resolve the issueSincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
We received the member's request to cancelWe researched our records but was unable to see where cancellation was requestedWe value each of our members and will apply a courtesy refund of $The member should see the credit within to business days.Please let us know if you have further questionsHave a great day! Sincerely, Flo G [redacted] Corporate Affairs
I spoke with [redacted] and apologized that our Customer Service team did not properly handle the cancellation of his accountI re-cancelled the account as of today so that [redacted] will not be billed in the future and I gave him the cancellation confirmation numberSincerely,Nikki CCorporate AffairsWeight Watchers International, Inc
A Corporate Affairs Agent reached out to the member yesterdayThe member will be forwarding to us the cancellation email received for resolution of this issueNikki C.Corporate Affairs
Weight Watchers received the member's request for a refundWe will need more clarification in regards to the member's requestPlease have the member contact our Corporate Affairs Group at ###-###-#### to assist in resolving the complaint.Thank you for contacting Weight WatchersHave a wonderful day!? Sincerely,Flo G [redacted] Corporate Affairs
I left a voicemail for this member to contact our Corporate Affairs DepartmentWe will issue a refund for the remaining three months, $Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Weight Watchers has removed [redacted] from all Marketing resourcesThis process can be timely so we asked if she receives further communication, please forward to [redacted] , Attn: FloThe viewing of any email solicitations will allow Weight Watchers to determine the source.Again, we apologize for the inconvienceHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
We received the member's request for a refundUpon member sign-up, the program is offered as a 3-month program pricingThe member then proceeds to signup and must review Terms and Conditions before entering billing information which are clear on recurring billing.As a courtesy, we issued a refund for $of which the member should see within to business days.Please let us know if you have further questionsHave a great day!? Sincerely,Flo G [redacted] Corporate Affairs
I visited with [redacted] and apologized the information was not clear regarding the time frame in which members will receive the gift card earned with the mentioned promotionI reassured her that her form was received, processed and approvedIt's just going to take a bit longer to receive the gift card.I also visited with her about being "cut off" from Weight Watchers and she explained she was treated very rudely by Weight Watchers on social mediaI apologized, as that is not Weight Watchers standard of treatment. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I would rather have the money then an month free, I work hard for my money I did speak to corporate and that is their policy to not refund me that bank fee of as for the 69,it has already been business days and it states it may take to to get my money back I am upset and told them I do not want the day free membership In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We received the member's request for refund. First and foremost, let me apologize on behalf of Weight Watchers. This is not how we want any member to experience Weight Watchers. We researched the communication on the Promotion and issued each, Susan and David a refund for $76.56. Both members... should receive their check within two to four weeks. Again, we apologize for the inconvenience. Have a great day! Sincerely,Flo G [redacted] Corporate Affairs
I left a voicemail for [redacted] to contact our Corporate Affairs group so we can better explain our billing process and the promotion terms.We look forward to speaking with herSincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc