Weight Watchers received the member's request for a refundWe have cancelled the member's account and issued a refund for $The member should see the refund back on their card within to business daysWe apologize for any inconveniencePlease let us know if you have any questions.Have a great day!Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed Weight Watchers response and appreciate their quickness and refunding the moneyI am awaiting confirmation from my bank that it has been completedThank you, Revdex.com, for your assistance I have reviewed the response made by the business in reference to complaint ID [redacted] *nd find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
We received the member's request for a refundUpon sign-up, our guidelines must be reviewed and signed by every memberOur subscription program states a 15-day billing process but will extend services for days.We apologize if the member did not review those guidelines of which are printed in multiple pages throughout our site and at time of sign-upWe'll more than happy to send the member a copy of those guidelines.Please let us know if you have further questionsHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
I left a voicemail for this member to contact our Corporate Affairs DepartmentWe will issue a refund for the remaining three months, $59.85. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was able to get through today at 10:Am Central time and spoke with Flo on the phone for minutes. During that time; she was recognizing some of the issues I was having with the website. She asked if she could call me back after looking into it furtherI have not heard back yet but just now received this response from her; so I'm a little confused? If I receive a callback as promised offering resolvement to this compliant; I will be sure to notify and report. In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I called back and they refunded the money. I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Weight Watchers understands the member will not accept until she sees the refund back into the accountPlease let us know if you have further questionsHave a great day! Flo G [redacted] Corporate Affairs
Spoke with member directly where she stated the refund has been applied to her cardWe apologized for the inconvenience and let the member we extended her Online program at no costPlease let us know if you have further questionsSincerely, [redacted] Corporate Affairs
I spoke with [redacted] yesterday and apologized for the delayI explained I found out the Finance department was out of the office a couple of days last week due to inches of snow and they got behindAt my request they pulled [redacted] ***'s information to process it right away (yesterday 2/**) [redacted] understands that once Weight Watchers processes the refund, it is up to her credit card company as to when they will post it to her accountWith most companies this is done within to business days.A care package has been mailed to [redacted] (to be received in the next days or so) and as I told her on the phone, I have added another days of time credit onto her membershipWe value our members and hate that she has experienced so much frustration.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There has apparently been some confusionI did not place a new complaint against Weight WatchersI simply requested that the original case remain open until I received my refund, which I haveI appreciate that Weight Watchers issued me a refundHowever, the most recent "update" from Weight Watchers, in addition to accusing me of filing a fraudulent second complaint, exactly the same as the first, suggests that in the conversation I had with their agent, Erica, I needed to be educated on "how the program works for nursing mothers." It seems as though Weight Watchers contends that my issues and concerns have all stemmed from my own inability to understand how the program worksI understand the program well, I understand the needs of nursing mothers, and I maintain that it was not "user error" but an issue on Weight Watcher's end that resulted in my not being issued the correct number of daily SmartPoints throughout my early months on the programPlease note the variety/inconsistency of explanations I was given by Weight Watcher's customer service personnelI would like to close this case, but for the record, it is unacceptable to accuse me of both fraud and of carelessness/ignorance in my approach to my weight loss as a nursing mother In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] is absolutely correct on the pricing he saw on the websiteIt is easy to see how the representatives he spoke with were mistaken about it, as it is a brand new very limited new test pilot in only certain areas, appearing on the website as the membership without coachingNonetheless, we all should have been better informedI have left a voicemail for [redacted] to contact me in Corporate Affairs so we can apologize and assist in him getting the special pricingSincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
First and foremost, we would like to extend our apologies on behalf of Weight WatchersThis is truly not the experience we ant any member to have with our company.We cancelled the member's account and issued a refund for $of which should be applied within to business daysAgain, we apologize for any inconvenienceSincerely,Flo G [redacted] Corporate Affairs
We received the member's request for an additional refundWe made an attempt to contact member to review some additional information in regards to her achievementUpon the member's contact, we can determine an additional refund.Please feel free to have the member contact our Corporate Affairs Group at [redacted] for assistance.We thank you again for contacting Weight WatchersHave a great day! Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response I received from Weight Watchers when I called to register my complaint was an offer for THREE months refundThe response to the Revdex.com referenced a refund of SIX monthsI will accept a refund of six months if it is the only option, but their original response was to refund half that amount.I have yet to receive any refund at all (was told it would be mailed by ***)If it has already been mailed I would like some kind of tracking information on that check, and will expect an additional three months' refund to be forthcoming with its own tracking informationIf it has not been mailed yet, I will accept a single check for six months refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I left a voicemail for the member to please contact me in Corporate AffairsWe will need more information to find out what happened and then provide a resolutionSincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI called and they resolved my issue immediately Thanks Revdex.com!!! Sincerely, [redacted]
Upon contact with *** [redacted] , informed member, maximum refund is six monthsHowever, in the conversation, Corporate Affairs indicated, would review with Manager and if not approved, current refund for one year will be the maximum refundMeaning, if not contacted, no additional refund would be issued.We apologize if the member misunderstood the option for additional refund.Please let us know if you need further assistanceHave a great day! Sincerely, [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I spoke with Flo as noted above She indicated she would speak to her manager to see if she could do more than what was noted aboveI have not heard back from herMy only options were to to accept or rejectSince the timeframe allowed to respond to Revdex.com was days, I have to select "reject" In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We received the member's request for a refundUpon every member's sign-up, before they can complete the process, Terms and Conditions are providedA member can not complete the siunless they "check" the box for approval. We apologize if the member did not thoroughly review the termsAs a courtesy, we issued a one-month credit for $back to the member's card.Please let us know if you need further assistanceHave a great day! Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter is pending resolution.They have looked up my Lifetime Member Number and are sending me a replacement card in the mail. Once I have received it, this matter will be considered resolved.Sincerely, [redacted]
Weight Watchers received the member's request for a refundWe have cancelled the member's account and issued a refund for $The member should see the refund back on their card within to business daysWe apologize for any inconveniencePlease let us know if you have any questions.Have a great day!Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed Weight Watchers response and appreciate their quickness and refunding the moneyI am awaiting confirmation from my bank that it has been completedThank you, Revdex.com, for your assistance I have reviewed the response made by the business in reference to complaint ID [redacted] *nd find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
We received the member's request for a refundUpon sign-up, our guidelines must be reviewed and signed by every memberOur subscription program states a 15-day billing process but will extend services for days.We apologize if the member did not review those guidelines of which are printed in multiple pages throughout our site and at time of sign-upWe'll more than happy to send the member a copy of those guidelines.Please let us know if you have further questionsHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
I left a voicemail for this member to contact our Corporate Affairs DepartmentWe will issue a refund for the remaining three months, $59.85. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was able to get through today at 10:Am Central time and spoke with Flo on the phone for minutes. During that time; she was recognizing some of the issues I was having with the website. She asked if she could call me back after looking into it furtherI have not heard back yet but just now received this response from her; so I'm a little confused? If I receive a callback as promised offering resolvement to this compliant; I will be sure to notify and report. In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I called back and they refunded the money. I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Weight Watchers understands the member will not accept until she sees the refund back into the accountPlease let us know if you have further questionsHave a great day! Flo G [redacted] Corporate Affairs
Spoke with member directly where she stated the refund has been applied to her cardWe apologized for the inconvenience and let the member we extended her Online program at no costPlease let us know if you have further questionsSincerely, [redacted] Corporate Affairs
I spoke with [redacted] yesterday and apologized for the delayI explained I found out the Finance department was out of the office a couple of days last week due to inches of snow and they got behindAt my request they pulled [redacted] ***'s information to process it right away (yesterday 2/**) [redacted] understands that once Weight Watchers processes the refund, it is up to her credit card company as to when they will post it to her accountWith most companies this is done within to business days.A care package has been mailed to [redacted] (to be received in the next days or so) and as I told her on the phone, I have added another days of time credit onto her membershipWe value our members and hate that she has experienced so much frustration.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There has apparently been some confusionI did not place a new complaint against Weight WatchersI simply requested that the original case remain open until I received my refund, which I haveI appreciate that Weight Watchers issued me a refundHowever, the most recent "update" from Weight Watchers, in addition to accusing me of filing a fraudulent second complaint, exactly the same as the first, suggests that in the conversation I had with their agent, Erica, I needed to be educated on "how the program works for nursing mothers." It seems as though Weight Watchers contends that my issues and concerns have all stemmed from my own inability to understand how the program worksI understand the program well, I understand the needs of nursing mothers, and I maintain that it was not "user error" but an issue on Weight Watcher's end that resulted in my not being issued the correct number of daily SmartPoints throughout my early months on the programPlease note the variety/inconsistency of explanations I was given by Weight Watcher's customer service personnelI would like to close this case, but for the record, it is unacceptable to accuse me of both fraud and of carelessness/ignorance in my approach to my weight loss as a nursing mother In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] is absolutely correct on the pricing he saw on the websiteIt is easy to see how the representatives he spoke with were mistaken about it, as it is a brand new very limited new test pilot in only certain areas, appearing on the website as the membership without coachingNonetheless, we all should have been better informedI have left a voicemail for [redacted] to contact me in Corporate Affairs so we can apologize and assist in him getting the special pricingSincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
First and foremost, we would like to extend our apologies on behalf of Weight WatchersThis is truly not the experience we ant any member to have with our company.We cancelled the member's account and issued a refund for $of which should be applied within to business daysAgain, we apologize for any inconvenienceSincerely,Flo G [redacted] Corporate Affairs
We received the member's request for an additional refundWe made an attempt to contact member to review some additional information in regards to her achievementUpon the member's contact, we can determine an additional refund.Please feel free to have the member contact our Corporate Affairs Group at [redacted] for assistance.We thank you again for contacting Weight WatchersHave a great day! Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response I received from Weight Watchers when I called to register my complaint was an offer for THREE months refundThe response to the Revdex.com referenced a refund of SIX monthsI will accept a refund of six months if it is the only option, but their original response was to refund half that amount.I have yet to receive any refund at all (was told it would be mailed by ***)If it has already been mailed I would like some kind of tracking information on that check, and will expect an additional three months' refund to be forthcoming with its own tracking informationIf it has not been mailed yet, I will accept a single check for six months refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I left a voicemail for the member to please contact me in Corporate AffairsWe will need more information to find out what happened and then provide a resolutionSincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI called and they resolved my issue immediately Thanks Revdex.com!!! Sincerely, [redacted]
Upon contact with *** [redacted] , informed member, maximum refund is six monthsHowever, in the conversation, Corporate Affairs indicated, would review with Manager and if not approved, current refund for one year will be the maximum refundMeaning, if not contacted, no additional refund would be issued.We apologize if the member misunderstood the option for additional refund.Please let us know if you need further assistanceHave a great day! Sincerely, [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I spoke with Flo as noted above She indicated she would speak to her manager to see if she could do more than what was noted aboveI have not heard back from herMy only options were to to accept or rejectSince the timeframe allowed to respond to Revdex.com was days, I have to select "reject" In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We received the member's request for a refundUpon every member's sign-up, before they can complete the process, Terms and Conditions are providedA member can not complete the siunless they "check" the box for approval. We apologize if the member did not thoroughly review the termsAs a courtesy, we issued a one-month credit for $back to the member's card.Please let us know if you need further assistanceHave a great day! Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter is pending resolution.They have looked up my Lifetime Member Number and are sending me a replacement card in the mail. Once I have received it, this matter will be considered resolved.Sincerely, [redacted]