Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved PLEASE NOTE: The response from WeightWatchers to the Revdex.com reads that they apologize, they were not made aware that the application was made in an app no managed by WeightWatchers That is wrong - I went to the WeightWatchers site and logged in where they indicated - to join their program It was not an app Whoever they hire to manage their online program is out of the control of whoever they invite to join their program when clicking "Join WeightWatchers" on their site Sincerely, [redacted]
We received the member's concerns in regards to the account and reaching lifetimeIn order to resolve the member's concerns, please have the member contact our Corporate Affairs Group at ###-###-#### for assistanceWe'll be more than happy to get the concerns resolved.Please let us know if you have additional questionsHave a great day!? Sincerely,Flo G [redacted] Corporate Affairs
I left a voicemail for the member to please contact me in Corporate AffairsWe will need more information to find out what happened and then provide a resolution. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received a message on my home phone that Flo calledShe said to call her back at ###-###-####When I did so the telephone system "requested them not to connect" because my call was from an outside areaSTOP PLAYING GAMES WITH MEI want a credit of $because you cancelled my membership without my consent BEFORE the days of my membershipThe bottom line is that not only did I not receive the free month from your "friends and family special offer" but I didn't even get the full days from my $1**paymentI received the $credit back but that is a separate issueYou used my credit card without my authorizationThat is now resolvedI am currently disputing $with my credit card companyI urge you to end this dispute once and for all with a $credit In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: ? ? This does not satisfy my complaint that an attempt to cancel this account FOUR TIMES online yet continued to be charged two more months ? I did read the terms and conditions and take serious offense to the allegation that I did not? It also does not explain why my card continued to be charged after the expiration date AND four attempts to cancel.? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Weight Watchers received the member's request for a refundWe've reviewed our resources and not showing a cancellation was submittedOur request is for the member to provide the cancellation information.? Weight Watchers does not have the ability to access or monitor any member's account Weight Watchers also doesn't have the ability to monitor a member's financial information therefore unaware charges are being applied.Please have the member forward cancellation information to [redacted] for reviewIf the member does not have the cancellation information, because we value each of our members, we will apply a six month courtesy refund of $Please feel free to contact our Corporate Affairs Group ###-###-#### and any Corporate Affairs Representative can assist.Sincerely,Flo G [redacted] Corporate Affairs
I left a voicemail for [redacted] offering three months of membership on usAsked her to contact our Corporate Affairs group if interestedSincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Weight Watchers received the member's request for a refundA refund was issued on April [redacted] for $Corporate Affairs issued an additional refund for $19.95, which the member should see within to business days.? Please let us know if you need further assistanceHave a great day!? Sincerely,Flo G [redacted] Corporate Affairs
We received the member's information in regards to her requestWe've made attempts to contact member to move to attending meetings but have not received a responseWe've created a case and provided member with our contact information for a resolutionOur contact information for our Corporate Affairs Group is ###-###-####.Please let us know if you have further questions or concernsHave a great day!? Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business in reference called me today, 72017, as requestedI have been informed by them that I will receive a follow up call from them next week In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThe representative was extremely helpful and understandingThroughout the whole experience the customer service was great with the exception of not getting a return phone call as promisedI will continue to do business with this company and appreciate the quick response and resolution Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
I had the circumstances of [redacted] 's promotion entry reviewed and found this entry should not have been deniedWe have reversed the denial and she is now approved to receive the gift cardI have spoken with her and apologized for the mistake.Sincerely,Nikki C.Corporate AffairsWeight Watchers international, Inc
Thank you for contacting Weight Watchers Corporate AffairsWe received the member's request for a refundWe've made several attempts to contact member to apply a six month refund for $The member's credit/debit card on file has a 9/expiration dateThis prohibits the refund going throughSince the member has not returned our calls, we'll issue a manual refund check which takes approximately to weeks for the member to receive.Again, we apologize for the inconveniencePlease let us know if you need further assistance.Sincerely,Flo G [redacted] Corporate Affairs
I've left a voicemail for [redacted] to please contact the Resolution DepartmentIt appears she was not made aware that her membership is a commitment plan and what all that entailsWe will explain what happened and resolve the issue for her.Sincerely,NikkiSenior Member Support Specialistresolution DepartmentWeight Watchers International, Inc.?
I left a voicemail for [redacted] to contact our Corporate Affairs groupWe will need to ask several questions to get this issue resolved Sincerely, Nikki C.Corporate AffairsWeight Watchers international, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, Penny J [redacted] ?
First and foremost, we would like to extend our apologiesIn our research, we're unable to determine what about the program the member was uncomfortable withWe cancelled the Online account, issued a refund for $of which they should see within to business days.Please inform the member, if for any reason in the reason they wish to return to the program, Corporate Affairs will be more than happy to walk the member through the program to assist in achieving their goal.Please let us know if you have further questions. Sincerely, Flo G [redacted] Corporate Affairs
? I have left a voicemail for [redacted] *o contact our Resolution DepartmentWe will explain where the charges came fromAs a courtesy, I have issued the refund.Sincerely,NikkiResolution DepartmentWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved PLEASE NOTE: The response from WeightWatchers to the Revdex.com reads that they apologize, they were not made aware that the application was made in an app no managed by WeightWatchers That is wrong - I went to the WeightWatchers site and logged in where they indicated - to join their program It was not an app Whoever they hire to manage their online program is out of the control of whoever they invite to join their program when clicking "Join WeightWatchers" on their site Sincerely, [redacted]
We received the member's concerns in regards to the account and reaching lifetimeIn order to resolve the member's concerns, please have the member contact our Corporate Affairs Group at ###-###-#### for assistanceWe'll be more than happy to get the concerns resolved.Please let us know if you have additional questionsHave a great day!? Sincerely,Flo G [redacted] Corporate Affairs
I left a voicemail for the member to please contact me in Corporate AffairsWe will need more information to find out what happened and then provide a resolution. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received a message on my home phone that Flo calledShe said to call her back at ###-###-####When I did so the telephone system "requested them not to connect" because my call was from an outside areaSTOP PLAYING GAMES WITH MEI want a credit of $because you cancelled my membership without my consent BEFORE the days of my membershipThe bottom line is that not only did I not receive the free month from your "friends and family special offer" but I didn't even get the full days from my $1**paymentI received the $credit back but that is a separate issueYou used my credit card without my authorizationThat is now resolvedI am currently disputing $with my credit card companyI urge you to end this dispute once and for all with a $credit In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: ? ? This does not satisfy my complaint that an attempt to cancel this account FOUR TIMES online yet continued to be charged two more months ? I did read the terms and conditions and take serious offense to the allegation that I did not? It also does not explain why my card continued to be charged after the expiration date AND four attempts to cancel.? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Weight Watchers received the member's request for a refundWe've reviewed our resources and not showing a cancellation was submittedOur request is for the member to provide the cancellation information.? Weight Watchers does not have the ability to access or monitor any member's account Weight Watchers also doesn't have the ability to monitor a member's financial information therefore unaware charges are being applied.Please have the member forward cancellation information to [redacted] for reviewIf the member does not have the cancellation information, because we value each of our members, we will apply a six month courtesy refund of $Please feel free to contact our Corporate Affairs Group ###-###-#### and any Corporate Affairs Representative can assist.Sincerely,Flo G [redacted] Corporate Affairs
I left a voicemail for [redacted] offering three months of membership on usAsked her to contact our Corporate Affairs group if interestedSincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Weight Watchers received the member's request for a refundA refund was issued on April [redacted] for $Corporate Affairs issued an additional refund for $19.95, which the member should see within to business days.? Please let us know if you need further assistanceHave a great day!? Sincerely,Flo G [redacted] Corporate Affairs
We received the member's information in regards to her requestWe've made attempts to contact member to move to attending meetings but have not received a responseWe've created a case and provided member with our contact information for a resolutionOur contact information for our Corporate Affairs Group is ###-###-####.Please let us know if you have further questions or concernsHave a great day!? Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business in reference called me today, 72017, as requestedI have been informed by them that I will receive a follow up call from them next week In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThe representative was extremely helpful and understandingThroughout the whole experience the customer service was great with the exception of not getting a return phone call as promisedI will continue to do business with this company and appreciate the quick response and resolution Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
I had the circumstances of [redacted] 's promotion entry reviewed and found this entry should not have been deniedWe have reversed the denial and she is now approved to receive the gift cardI have spoken with her and apologized for the mistake.Sincerely,Nikki C.Corporate AffairsWeight Watchers international, Inc
Thank you for contacting Weight Watchers Corporate AffairsWe received the member's request for a refundWe've made several attempts to contact member to apply a six month refund for $The member's credit/debit card on file has a 9/expiration dateThis prohibits the refund going throughSince the member has not returned our calls, we'll issue a manual refund check which takes approximately to weeks for the member to receive.Again, we apologize for the inconveniencePlease let us know if you need further assistance.Sincerely,Flo G [redacted] Corporate Affairs
I've left a voicemail for [redacted] to please contact the Resolution DepartmentIt appears she was not made aware that her membership is a commitment plan and what all that entailsWe will explain what happened and resolve the issue for her.Sincerely,NikkiSenior Member Support Specialistresolution DepartmentWeight Watchers International, Inc.?
I left a voicemail for [redacted] to contact our Corporate Affairs groupWe will need to ask several questions to get this issue resolved Sincerely, Nikki C.Corporate AffairsWeight Watchers international, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, Penny J [redacted] ?
First and foremost, we would like to extend our apologiesIn our research, we're unable to determine what about the program the member was uncomfortable withWe cancelled the Online account, issued a refund for $of which they should see within to business days.Please inform the member, if for any reason in the reason they wish to return to the program, Corporate Affairs will be more than happy to walk the member through the program to assist in achieving their goal.Please let us know if you have further questions. Sincerely, Flo G [redacted] Corporate Affairs
? I have left a voicemail for [redacted] *o contact our Resolution DepartmentWe will explain where the charges came fromAs a courtesy, I have issued the refund.Sincerely,NikkiResolution DepartmentWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]