I called this member and apologized customer service did not handle the situation properlyI got some information and will get her refund processed right awayShe should have it in to business daysNikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have submitted a copy of the bank transaction record to " [redacted] " AS REQUESTED EVEN THOUGH THEY ALREADY HAVE ABSOLUTE PROOF OF MY PAYMENT via the membership number (a subscription plan keeps my credit card number, payment history, etc.)When I spoke with Flo earlier this morning, PRIOR TO THIS POSTING, she was RUDE and let me know if I didn't "comply with their request" my money would not be refundedI have asked for an acknowledgement of receipt of my transaction record and to let me know the refund has been processedInstead I see this note posted with the Revdex.com and no acknowledgement of receipt of proof (that they already possess in the first place).Until I receive a refund, I consider this unresolved Thank youKimberly P [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Thank you for contacting Weight Watchers Corporate AffairsWe received the member's concerns in regards to program registrationEvery member must review the Terms and Conditions upon signup of the programThe program stated to try the program for three-months at the promotional priceThe members have an option to discontinue the program whenever they likeWeight Watchers has never had a tprogram and if it doesn't work, we refund you.We apologize if the member upon signup did not thoroughly review our Terms and Conditions.Please let us know if you have questions or concernsHave a wonderful day!Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Thank you for contacting Weight WatchersWe received the member's request and concerns.? We reached out to the member, apologized for site issuesWe also issued a refund for $of which she requested a check be sentWe also informed the member, if she should experience further issues to contact Corporate Affairs directly.Please let us know if you have further questions or concernsHave a great day!Sincerely,Flo G [redacted] Corporate Affairs
We received the member's requestThe Weight Watchers website has three programs available and a description and usage of each programWe apologize if the member did not review the options selected for their personal needWe'll be more than happy to send the member four-meeting room vouchersIf the member prefers to cancel the account, we'll issue a full refund for the Online programPlease let us know next steps in order to resolve the member's concerns
We received the member's request for a refundUpon every member's sign-up, before they can complete the process, Terms and Conditions are providedA member can not complete the siunless they "check" the box for approvalWe apologize if the member did not thoroughly review the termsAs a courtesy, we issued a one-month credit for $back to the member's card.Please let us know if you need further assistanceHave a great day! Sincerely,Flo G [redacted] Corporate Affairs
I left a voicemail for [redacted] to contact our Corporate Affairs group to discus this with her and let her know we are looking into the situation to see what can be doneSincerely,Nikki CCorporate AffairsWeight Watchers International, Inc
We received the member's refund requestWe researched our data and was not able to locate a cancellation requestWe value each of our members and will provide the member with a courtesy refund request for $The member should receive the refund within to business days.Please let us know if you have further questionsHave a great day!Sincerely,Flo G [redacted] Corporate Affairs
We received the member's request to sifor the Online promotionWe'll be more than happy to sign the member up and provide an additional Day Time CreditHowever, the Promo Starter Kits are no longer available and is the reason we're offering a Day Time Credit.if the member is still interested in registering for the program, they can contact our Corporate Affairs Group at ###-###-#### and any Representative can assist.Please let us know if you have further questions or concernsHave a great day! Sincerely,Flo G [redacted] Corporate Affairs
I have left a voicemail for [redacted] *o contact our Resolution Department so we can make this situation right.? Sincerely,Nikki C.SrMember Support SpecialistResolution DepartmentWeight Watchers International, Inc
We received the member's request for a one month refundBased on the time the member request to cancel, a refund would not have been offeredAs a courtesy, we issued a refund for $and gave the member a 30-day Time Credit for if she would like to use the Online program through 2The member's account has been cancelled and no billing will continue.Please let us know if you have further questionsHave a wonderful day!? Sincerely,Flo G [redacted] Corporate Affairs
We're sorry to hear about [redacted] s experienceWe researched all of our records and are unable to locate a contact informing us of this matterWe have an official process we communicate to all consumers when this type of incident is reportedWe will forward this information to the Consumer for follow-up.? Please inform the Consumer to feel free to contact our Corporate Affairs Group at ###-###-#### for any additional information.? Have a wonderful day!? Sincerely,? Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.? The resolution was more generous than I expected, and I appreciate Weight Watchers going the extra mile to try to make the situation right.? My membership cancellation still stands, but it does restore some of my faith in their company and I may return at some point in the future once their new program rollout is established and the technology end is more stable, but probably not for at least a year.? I appreciate the help of the Revdex.com in addressing this matter as I was unable to get feedback on my own from the company Sincerely, [redacted] ?
Weight Watchers spoke with member to inform of the processMember is a Monthly Pass member attending meetings and must get Starter Kit at Meeting location before the promotion ends.Please let us know if you have further questionsHave a great day!? Sincerely,Flo G [redacted] Corporate Affairs
Weight Watchers has received the member's complaintWe apologize the member is unable to unsubscribeIn order to ensure we have exhausted all Marketing Resources for member to become unsubscribed, can you please have the member send a copy of the latest email to [redacted] for review? Once received, our Global Support Team will follow the process for unsubscribing.Again, we apologize for any inconvenienceHave a great day!? Sincerely,Flo G [redacted] Corporate Affairs? ? ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] My initial attempt to contact them was through their website [redacted] They still have not attempted to contact me regarding this issueI've attached a picture of what was foundThey should have my email and phone numberI'd like to keep this case open until resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received a message on my home phone that Flo calledShe said to call her back at ###-###-####When I did so the telephone system "requested them not to connect" because my call was from an outside areaSTOP PLAYING GAMES WITH MEI want a credit of $because you cancelled my membership without my consent BEFORE the days of my membershipThe bottom line is that not only did I not receive the free month from your "friends and family special offer" but I didn't even get the full days from my $1**paymentI received the $credit back but that is a separate issueYou used my credit card without my authorizationThat is now resolvedI am currently disputing $with my credit card companyI urge you to end this dispute once and for all with a $credit In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:I reviewed my credit account today WW FINALLY submitted the correct number of credit refunds as of July **, All I wanted was to be credited for the total amount that I was charged on an extra account that they set me up withIt's sad that it took 2+ weeks for the company to finally do the right thing and that I needed to get the Revdex.com, Consumer Affairs, contact WW President and my team leader to get involved for this to be made right I will accept all the credits and move on from there Thank you to the Revdex.com for all your help I truly appreciate it I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
We received the member's concerns in regards to the account and reaching lifetimeIn order to resolve the member's concerns, please have the member contact our Corporate Affairs Group at ###-###-#### for assistanceWe'll be more than happy to get the concerns resolved.Please let us know if you have additional questionsHave a great day!? Sincerely,Flo G [redacted] Corporate Affairs
I called this member and apologized customer service did not handle the situation properlyI got some information and will get her refund processed right awayShe should have it in to business daysNikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have submitted a copy of the bank transaction record to " [redacted] " AS REQUESTED EVEN THOUGH THEY ALREADY HAVE ABSOLUTE PROOF OF MY PAYMENT via the membership number (a subscription plan keeps my credit card number, payment history, etc.)When I spoke with Flo earlier this morning, PRIOR TO THIS POSTING, she was RUDE and let me know if I didn't "comply with their request" my money would not be refundedI have asked for an acknowledgement of receipt of my transaction record and to let me know the refund has been processedInstead I see this note posted with the Revdex.com and no acknowledgement of receipt of proof (that they already possess in the first place).Until I receive a refund, I consider this unresolved Thank youKimberly P [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Thank you for contacting Weight Watchers Corporate AffairsWe received the member's concerns in regards to program registrationEvery member must review the Terms and Conditions upon signup of the programThe program stated to try the program for three-months at the promotional priceThe members have an option to discontinue the program whenever they likeWeight Watchers has never had a tprogram and if it doesn't work, we refund you.We apologize if the member upon signup did not thoroughly review our Terms and Conditions.Please let us know if you have questions or concernsHave a wonderful day!Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Thank you for contacting Weight WatchersWe received the member's request and concerns.? We reached out to the member, apologized for site issuesWe also issued a refund for $of which she requested a check be sentWe also informed the member, if she should experience further issues to contact Corporate Affairs directly.Please let us know if you have further questions or concernsHave a great day!Sincerely,Flo G [redacted] Corporate Affairs
We received the member's requestThe Weight Watchers website has three programs available and a description and usage of each programWe apologize if the member did not review the options selected for their personal needWe'll be more than happy to send the member four-meeting room vouchersIf the member prefers to cancel the account, we'll issue a full refund for the Online programPlease let us know next steps in order to resolve the member's concerns
We received the member's request for a refundUpon every member's sign-up, before they can complete the process, Terms and Conditions are providedA member can not complete the siunless they "check" the box for approvalWe apologize if the member did not thoroughly review the termsAs a courtesy, we issued a one-month credit for $back to the member's card.Please let us know if you need further assistanceHave a great day! Sincerely,Flo G [redacted] Corporate Affairs
I left a voicemail for [redacted] to contact our Corporate Affairs group to discus this with her and let her know we are looking into the situation to see what can be doneSincerely,Nikki CCorporate AffairsWeight Watchers International, Inc
We received the member's refund requestWe researched our data and was not able to locate a cancellation requestWe value each of our members and will provide the member with a courtesy refund request for $The member should receive the refund within to business days.Please let us know if you have further questionsHave a great day!Sincerely,Flo G [redacted] Corporate Affairs
We received the member's request to sifor the Online promotionWe'll be more than happy to sign the member up and provide an additional Day Time CreditHowever, the Promo Starter Kits are no longer available and is the reason we're offering a Day Time Credit.if the member is still interested in registering for the program, they can contact our Corporate Affairs Group at ###-###-#### and any Representative can assist.Please let us know if you have further questions or concernsHave a great day! Sincerely,Flo G [redacted] Corporate Affairs
I have left a voicemail for [redacted] *o contact our Resolution Department so we can make this situation right.? Sincerely,Nikki C.SrMember Support SpecialistResolution DepartmentWeight Watchers International, Inc
We received the member's request for a one month refundBased on the time the member request to cancel, a refund would not have been offeredAs a courtesy, we issued a refund for $and gave the member a 30-day Time Credit for if she would like to use the Online program through 2The member's account has been cancelled and no billing will continue.Please let us know if you have further questionsHave a wonderful day!? Sincerely,Flo G [redacted] Corporate Affairs
We're sorry to hear about [redacted] s experienceWe researched all of our records and are unable to locate a contact informing us of this matterWe have an official process we communicate to all consumers when this type of incident is reportedWe will forward this information to the Consumer for follow-up.? Please inform the Consumer to feel free to contact our Corporate Affairs Group at ###-###-#### for any additional information.? Have a wonderful day!? Sincerely,? Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.? The resolution was more generous than I expected, and I appreciate Weight Watchers going the extra mile to try to make the situation right.? My membership cancellation still stands, but it does restore some of my faith in their company and I may return at some point in the future once their new program rollout is established and the technology end is more stable, but probably not for at least a year.? I appreciate the help of the Revdex.com in addressing this matter as I was unable to get feedback on my own from the company Sincerely, [redacted] ?
Weight Watchers spoke with member to inform of the processMember is a Monthly Pass member attending meetings and must get Starter Kit at Meeting location before the promotion ends.Please let us know if you have further questionsHave a great day!? Sincerely,Flo G [redacted] Corporate Affairs
Weight Watchers has received the member's complaintWe apologize the member is unable to unsubscribeIn order to ensure we have exhausted all Marketing Resources for member to become unsubscribed, can you please have the member send a copy of the latest email to [redacted] for review? Once received, our Global Support Team will follow the process for unsubscribing.Again, we apologize for any inconvenienceHave a great day!? Sincerely,Flo G [redacted] Corporate Affairs? ? ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] My initial attempt to contact them was through their website [redacted] They still have not attempted to contact me regarding this issueI've attached a picture of what was foundThey should have my email and phone numberI'd like to keep this case open until resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received a message on my home phone that Flo calledShe said to call her back at ###-###-####When I did so the telephone system "requested them not to connect" because my call was from an outside areaSTOP PLAYING GAMES WITH MEI want a credit of $because you cancelled my membership without my consent BEFORE the days of my membershipThe bottom line is that not only did I not receive the free month from your "friends and family special offer" but I didn't even get the full days from my $1**paymentI received the $credit back but that is a separate issueYou used my credit card without my authorizationThat is now resolvedI am currently disputing $with my credit card companyI urge you to end this dispute once and for all with a $credit In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:I reviewed my credit account today WW FINALLY submitted the correct number of credit refunds as of July **, All I wanted was to be credited for the total amount that I was charged on an extra account that they set me up withIt's sad that it took 2+ weeks for the company to finally do the right thing and that I needed to get the Revdex.com, Consumer Affairs, contact WW President and my team leader to get involved for this to be made right I will accept all the credits and move on from there Thank you to the Revdex.com for all your help I truly appreciate it I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
We received the member's concerns in regards to the account and reaching lifetimeIn order to resolve the member's concerns, please have the member contact our Corporate Affairs Group at ###-###-#### for assistanceWe'll be more than happy to get the concerns resolved.Please let us know if you have additional questionsHave a great day!? Sincerely,Flo G [redacted] Corporate Affairs