Thank you for contacting Weight Watchers Corporate AffairsWe received the member's feedback in regards to the concerns with our website and the customer service receivedWeight Watchers was experiencing some website issues for several days due to the new program upgradesWe apologize for the inconvenienceThe member has cancelled the account, however we will keep the account open through 1/*/We are also issuing a three month refund for $of which the member will see within to business days.Please let us know if you need further assistanceHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
I left [redacted] a voicemail apologizing for the issue and assuring him we will do everything we can to get this issue resolved and get him completely unsubscribed from our emailsAlso gave him our phone number in Corporate Affairs for any questions or concerns he may haveSincerely,Nikki C.Corporate Affairs
We received the member's request to cancel the Online accountWe apologize the member experienced with attempting to cancel their accountCorporate Affairs has canceled and issued a refund for $We have notified the member of the cancellation.Please let us know if you need further assistanceHave a wonderful day!? Sincerely,Flo G [redacted] Corporate Affairs
We received the member's request for a refund due to cancelling in December, We apologize the cancellation was not processedA refund for $has been issued back to the card on fileThe member should see the refund within to business daysAgain, we apologize for any inconvenienceHave a wonderful day!Sincerely,Flo G [redacted] Corporate Affairs
Weight Watchers has made cancelling this subscription so hard that I tried for several months to cancel following the directions listed on the website, which do not have the appropriate links and are very misleading? Because of the length of time it takes (and took finally with this last encounter) minutes, to cancel, I was unable to cancel this for several months
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for prompt attention. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?
Thank you for contacting Weight WatchersWe received the member's request to cancel their Online account and issue a refundWe provided via the member's email a confirmation where account was cancelled and a refund of $has been applied to the account.We apologize for any inconvenience to the memberPlease let us know if you need further assistance.Have a great day!? Sincerely,Flo G [redacted] Corporate Affairs
RevDex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Nikki was awesome and as perplexed as I amShe had it get involved and called me hours laterIssue not resolved, still? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Thank you for contacting Weight Watchers Corporate AffairsWe've received the member's complaint in regards to login ability, cancellation and email confirmation.The Weight Watchers Terms & Conditions provide all members with information on how to receive assistance for any online usageIf a member is unable to login to their account, we have communication resources via email, chat and phoneWe received communication from the member to cancel account on via phoneCustomer Service Representatives do not have the ability to email confirmation numbers but if a member request, the Representative is required to submit to Supervisor to be sent to memberFor this we apologize and handled as a coaching.As a courtesy, we issued a refund for $of which the member will see within to business daysPlease let us know if you need further assistance.Sincerely, [redacted] Corporate Affairs
Revdex.com: I understand and completed the "Existing Users" process for logging in and entering a new eTools access code < [redacted] >. For some technical reason, the system failed and my account was automatically charged. I appreciate and am grateful for the refund. At issue are the lengths that I had to go to in order to get the refund. All of this cost you more in resources and reputation than it would have if you had apologized for the problem and offered to refund the cost of the eTools subscription. I spent over minutes on the phone - almost half of that time on hold - trying to get the issue escalated and resolved. In the end I cancelled my eTools subscription permanently. It is disappointing to know how you treat your customers - who spend a great deal of time and money on your program - meetings, food, etcI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
I have been in touch with [redacted] several times and we are monitoring the situation closelyThe issue with the remaining refund of $has been identified and we are working to resolve itI just spoke with [redacted] again today and assured her I am working with our Finance department on this issue and she should have the refund on her credit card by Feb [redacted] or [redacted] at the very latestI told her I will call her on Monday to verify she received it.I also mentioned to [redacted] we are putting a package together for her as a gesture of goodwillWe truly do care about our members and hate that she has gone through all this frustration.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.
We received the member's request to extend the time for the Monthly PassAs a courtesy, we extended the members renewal date to Our Terms and Agreement subscription bills 15-days prior to the renewal date, which will bill on 916.Please let us know if you have additional questions Thank you for contacting Weight WatchersHave a great day! Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I had to use my points to get the magazineI should get the $as restitution ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Weight Watchers received the member's request for a refundWe've researched all of our resources to identify if a request to cancel was submitted and unfortunately, we were unable to locate. We value each of our members and have cancelled the member's accountWe have also applied a refund for $of which will be applied in to business days.Please let us know if you have further questions or concernsHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter will be considered as resolved, once I receive the announced settlement on my account Sincerely, [redacted]
Weight Watchers received the member's request for a refundWe left the member a voicemail as we will need to speak directly to obtain proof of purchase for programOnce received, we'll be more than happy to issue the refund.Please let us know if you have further questionsHave a great day! Sincerely,Flo G [redacted] Corporate Affairs
We value the member and see a Lifetime memberWe issued a refund for $which the member should see within to business days.Please let us know if you need further assistanceHave a great daySincerely,Flo G [redacted] Corporate Affairs
We received the member's request for a refundWe reviewed the member's contact where information was provided on cancellation policyCorporate Affairs did review the member's concern and apologize for the information not being forwarded to our team for further review.We issued a courtesy refund for $to the member's account of which should be applied within to business daysPlease let us know if you need further assistance.Have a wonderful day!Sincerely, [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The website does not describe that one can not weigh inNor does it describe that you would have to be a meetings member to be a lifetime memberNor does it explain that you would have to be a meetings member to get "swag" or weight loss momentumsWeight Watchers has been misleading in its representation of what each program offers and it is not fair, nor could any of these things be deduced by the websiteFurthermore, I called in and spoke with several online support services and garnered different responsesThus, if it were as clear as WW's says it is, it would be clear to employees and explicitly stated on the website; it is not. In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Thank you for contacting Weight Watchers Corporate AffairsWe received the member's feedback in regards to the concerns with our website and the customer service receivedWeight Watchers was experiencing some website issues for several days due to the new program upgradesWe apologize for the inconvenienceThe member has cancelled the account, however we will keep the account open through 1/*/We are also issuing a three month refund for $of which the member will see within to business days.Please let us know if you need further assistanceHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
I left [redacted] a voicemail apologizing for the issue and assuring him we will do everything we can to get this issue resolved and get him completely unsubscribed from our emailsAlso gave him our phone number in Corporate Affairs for any questions or concerns he may haveSincerely,Nikki C.Corporate Affairs
We received the member's request to cancel the Online accountWe apologize the member experienced with attempting to cancel their accountCorporate Affairs has canceled and issued a refund for $We have notified the member of the cancellation.Please let us know if you need further assistanceHave a wonderful day!? Sincerely,Flo G [redacted] Corporate Affairs
We received the member's request for a refund due to cancelling in December, We apologize the cancellation was not processedA refund for $has been issued back to the card on fileThe member should see the refund within to business daysAgain, we apologize for any inconvenienceHave a wonderful day!Sincerely,Flo G [redacted] Corporate Affairs
Weight Watchers has made cancelling this subscription so hard that I tried for several months to cancel following the directions listed on the website, which do not have the appropriate links and are very misleading? Because of the length of time it takes (and took finally with this last encounter) minutes, to cancel, I was unable to cancel this for several months
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for prompt attention. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?
Thank you for contacting Weight WatchersWe received the member's request to cancel their Online account and issue a refundWe provided via the member's email a confirmation where account was cancelled and a refund of $has been applied to the account.We apologize for any inconvenience to the memberPlease let us know if you need further assistance.Have a great day!? Sincerely,Flo G [redacted] Corporate Affairs
RevDex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Nikki was awesome and as perplexed as I amShe had it get involved and called me hours laterIssue not resolved, still? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Thank you for contacting Weight Watchers Corporate AffairsWe've received the member's complaint in regards to login ability, cancellation and email confirmation.The Weight Watchers Terms & Conditions provide all members with information on how to receive assistance for any online usageIf a member is unable to login to their account, we have communication resources via email, chat and phoneWe received communication from the member to cancel account on via phoneCustomer Service Representatives do not have the ability to email confirmation numbers but if a member request, the Representative is required to submit to Supervisor to be sent to memberFor this we apologize and handled as a coaching.As a courtesy, we issued a refund for $of which the member will see within to business daysPlease let us know if you need further assistance.Sincerely, [redacted] Corporate Affairs
Revdex.com: I understand and completed the "Existing Users" process for logging in and entering a new eTools access code < [redacted] >. For some technical reason, the system failed and my account was automatically charged. I appreciate and am grateful for the refund. At issue are the lengths that I had to go to in order to get the refund. All of this cost you more in resources and reputation than it would have if you had apologized for the problem and offered to refund the cost of the eTools subscription. I spent over minutes on the phone - almost half of that time on hold - trying to get the issue escalated and resolved. In the end I cancelled my eTools subscription permanently. It is disappointing to know how you treat your customers - who spend a great deal of time and money on your program - meetings, food, etcI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
I have been in touch with [redacted] several times and we are monitoring the situation closelyThe issue with the remaining refund of $has been identified and we are working to resolve itI just spoke with [redacted] again today and assured her I am working with our Finance department on this issue and she should have the refund on her credit card by Feb [redacted] or [redacted] at the very latestI told her I will call her on Monday to verify she received it.I also mentioned to [redacted] we are putting a package together for her as a gesture of goodwillWe truly do care about our members and hate that she has gone through all this frustration.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.
We received the member's request to extend the time for the Monthly PassAs a courtesy, we extended the members renewal date to Our Terms and Agreement subscription bills 15-days prior to the renewal date, which will bill on 916.Please let us know if you have additional questions Thank you for contacting Weight WatchersHave a great day! Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I had to use my points to get the magazineI should get the $as restitution ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Weight Watchers received the member's request for a refundWe've researched all of our resources to identify if a request to cancel was submitted and unfortunately, we were unable to locate. We value each of our members and have cancelled the member's accountWe have also applied a refund for $of which will be applied in to business days.Please let us know if you have further questions or concernsHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter will be considered as resolved, once I receive the announced settlement on my account Sincerely, [redacted]
Weight Watchers received the member's request for a refundWe left the member a voicemail as we will need to speak directly to obtain proof of purchase for programOnce received, we'll be more than happy to issue the refund.Please let us know if you have further questionsHave a great day! Sincerely,Flo G [redacted] Corporate Affairs
We value the member and see a Lifetime memberWe issued a refund for $which the member should see within to business days.Please let us know if you need further assistanceHave a great daySincerely,Flo G [redacted] Corporate Affairs
We received the member's request for a refundWe reviewed the member's contact where information was provided on cancellation policyCorporate Affairs did review the member's concern and apologize for the information not being forwarded to our team for further review.We issued a courtesy refund for $to the member's account of which should be applied within to business daysPlease let us know if you need further assistance.Have a wonderful day!Sincerely, [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The website does not describe that one can not weigh inNor does it describe that you would have to be a meetings member to be a lifetime memberNor does it explain that you would have to be a meetings member to get "swag" or weight loss momentumsWeight Watchers has been misleading in its representation of what each program offers and it is not fair, nor could any of these things be deduced by the websiteFurthermore, I called in and spoke with several online support services and garnered different responsesThus, if it were as clear as WW's says it is, it would be clear to employees and explicitly stated on the website; it is not. In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]