The member also expressed these concerns on the Weight Watchers Facebook pageOne of our Corporate Affairs agents communicated with her via Facebook and also by phone and was able to resolve the issue apologizing for the confusion The member said her husband’s account had been previously taken care of. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
I spoke with [redacted] and asked her to forward to me her sent email with the submission form showing the sent date so we can determine if she was denied erroneously or notSincerely, [redacted] **Corporate AffairsWeight Watchers International, inc
I spoke with [redacted] and first of all apologized for the unpleasant customer service experience she had and that the call was not handled appropriatelyThrough a series of questions, investigated the issue and determined the account that was charging her credit card $per month and was able to resolve the issue to [redacted] 's satisfaction.Sincerely,NikkiResolution DepartmentWeight Watchers International, Inc
Thank you for contacting Weight Watchers Corporate AffairsWe received the member's request for a refund.We show the member registered for the program on 6The membership covers 6to 7with Terms and Conditions of a day pre-billingOur records do not show a cancellation request was made by the member until member's contact on 9/*/When a member cancels, Weight Watchers provides a cancellation number for their records and to ensure cancellation has been appliedThe member was unable to provide.We value each of our members and as a courtesy applied a refund of $to the debit/credit cardThe member should see the refund within to business days.Please let us know if you need further assistance.Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Weight Watchers received the member's concernsOn May ***, spoke with member, acknowledged concerns and notated account (see below) by applying a 30-day Time Credit.We're not sure if this is a follor the member is requesting a different resolutionPlease feel free to contact Corporate Affairs with additional questions.Notes on 5/*/16-Due to issue within system, added 30-day TCreditFlo (Corp Affrs) We thank you again for contacting Weight Watchers Corporate AffairsHave a great day! Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am well aware that I am being refunded $This is not in question and is not what I am requestingAdditionally I should be refunded $for the two weeks prior because I reached my goal weight In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have tried contacting the business using the number provided in their original response and in my voicemailI've been on hold for 30+ minutes with no one answeringThis is ridiculousI want to be fully compensated for my troublesThis is the worst experience I've ever had In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We received the member's request for a one month refundBased on the time the member request to cancel, a refund would not have been offeredAs a courtesy, we issued a refund for $and gave the member a 30-day Time Credit for if she would like to use the Online program through The member's account has been cancelled and no billing will continue.Please let us know if you have further questionsHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
I left [redacted] another voicemail asking her to please contact our Corporate Affairs officeWe would like a chance to explain the billing on her account so she understands there was no fraudulent billingOne credit of $was issued on (the day she called to cancel) and that should show on her credit card to business days after thatToday I issued another credit of $and she will see it on her credit card in to business days at the mostNikki C./CA
We received the member's complaint in regards to still receiving emailsWe apologize as it appears his email may be attached to other Marketing CampaignsWe have made sure he was unsubscribedWe've forwarded to another Support Team to assist in making sure emails are ceased.We apologize for the inconvenienceHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Additionally, I would like to state that Weight Watchers was very responsive and resolved the issue I was having with my account "Nikki" a Corporate Affairs Representative, was most helpful and resolved the issue with the account She was most understanding, apologetic and professional Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There has apparently been some confusionI did not place a new complaint against Weight WatchersI simply requested that the original case remain open until I received my refund, which I haveI appreciate that Weight Watchers issued me a refundHowever, the most recent "update" from Weight Watchers, in addition to accusing me of filing a fraudulent second complaint, exactly the same as the first, suggests that in the conversation I had with their agent, Erica, I needed to be educated on "how the program works for nursing mothers." It seems as though Weight Watchers contends that my issues and concerns have all stemmed from my own inability to understand how the program worksI understand the program well, I understand the needs of nursing mothers, and I maintain that it was not "user error" but an issue on Weight Watcher's end that resulted in my not being issued the correct number of daily SmartPoints throughout my early months on the programPlease note the variety/inconsistency of explanations I was given by Weight Watcher's customer service personnelI would like to close this case, but for the record, it is unacceptable to accuse me of both fraud and of carelessness/ignorance in my approach to my weight loss as a nursing mother In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The member also expressed these concerns on the Weight Watchers Facebook pageOne of our Corporate Affairs agents communicated with her via Facebook and also by phone and was able to resolve the issue apologizing for the confusion The member said her husband’s account had been previously taken care of. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
I spoke with [redacted] and asked her to forward to me her sent email with the submission form showing the sent date so we can determine if she was denied erroneously or notSincerely, [redacted] **Corporate AffairsWeight Watchers International, inc
I spoke with [redacted] and first of all apologized for the unpleasant customer service experience she had and that the call was not handled appropriatelyThrough a series of questions, investigated the issue and determined the account that was charging her credit card $per month and was able to resolve the issue to [redacted] 's satisfaction.Sincerely,NikkiResolution DepartmentWeight Watchers International, Inc
Thank you for contacting Weight Watchers Corporate AffairsWe received the member's request for a refund.We show the member registered for the program on 6The membership covers 6to 7with Terms and Conditions of a day pre-billingOur records do not show a cancellation request was made by the member until member's contact on 9/*/When a member cancels, Weight Watchers provides a cancellation number for their records and to ensure cancellation has been appliedThe member was unable to provide.We value each of our members and as a courtesy applied a refund of $to the debit/credit cardThe member should see the refund within to business days.Please let us know if you need further assistance.Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Weight Watchers received the member's concernsOn May ***, spoke with member, acknowledged concerns and notated account (see below) by applying a 30-day Time Credit.We're not sure if this is a follor the member is requesting a different resolutionPlease feel free to contact Corporate Affairs with additional questions.Notes on 5/*/16-Due to issue within system, added 30-day TCreditFlo (Corp Affrs) We thank you again for contacting Weight Watchers Corporate AffairsHave a great day! Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am well aware that I am being refunded $This is not in question and is not what I am requestingAdditionally I should be refunded $for the two weeks prior because I reached my goal weight In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have tried contacting the business using the number provided in their original response and in my voicemailI've been on hold for 30+ minutes with no one answeringThis is ridiculousI want to be fully compensated for my troublesThis is the worst experience I've ever had In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We received the member's request for a one month refundBased on the time the member request to cancel, a refund would not have been offeredAs a courtesy, we issued a refund for $and gave the member a 30-day Time Credit for if she would like to use the Online program through The member's account has been cancelled and no billing will continue.Please let us know if you have further questionsHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
I left [redacted] another voicemail asking her to please contact our Corporate Affairs officeWe would like a chance to explain the billing on her account so she understands there was no fraudulent billingOne credit of $was issued on (the day she called to cancel) and that should show on her credit card to business days after thatToday I issued another credit of $and she will see it on her credit card in to business days at the mostNikki C./CA
We received the member's complaint in regards to still receiving emailsWe apologize as it appears his email may be attached to other Marketing CampaignsWe have made sure he was unsubscribedWe've forwarded to another Support Team to assist in making sure emails are ceased.We apologize for the inconvenienceHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Additionally, I would like to state that Weight Watchers was very responsive and resolved the issue I was having with my account "Nikki" a Corporate Affairs Representative, was most helpful and resolved the issue with the account She was most understanding, apologetic and professional Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There has apparently been some confusionI did not place a new complaint against Weight WatchersI simply requested that the original case remain open until I received my refund, which I haveI appreciate that Weight Watchers issued me a refundHowever, the most recent "update" from Weight Watchers, in addition to accusing me of filing a fraudulent second complaint, exactly the same as the first, suggests that in the conversation I had with their agent, Erica, I needed to be educated on "how the program works for nursing mothers." It seems as though Weight Watchers contends that my issues and concerns have all stemmed from my own inability to understand how the program worksI understand the program well, I understand the needs of nursing mothers, and I maintain that it was not "user error" but an issue on Weight Watcher's end that resulted in my not being issued the correct number of daily SmartPoints throughout my early months on the programPlease note the variety/inconsistency of explanations I was given by Weight Watcher's customer service personnelI would like to close this case, but for the record, it is unacceptable to accuse me of both fraud and of carelessness/ignorance in my approach to my weight loss as a nursing mother In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]