Weight Watchers received the member's concerns in regards to continued billingThe member's account has been cancelled and will not be charged.Please let us know if you have any questionsHave a wonderful day!Sincerely,? Florence G [redacted] Corporate Affairs
I left a voicemail for [redacted] to contact our Corporate Affairs groupWe will apologize the account was not cancelled when she originally emailed on 1Will explain why she was billed on 1and explain we have credited that charge back to her credit cardShe will see it on there in to business days.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
We received the member's request for a refundWe're concerned about the contacts the member stated she's made and a resolution was not madeBased on the dates the member states she's been in communication with Weight Watchers, our Corporate Affairs Group would have received this escalation for the member's request.Due to the code has not been used to setup her Monthly Pass, we will issue a check for $of which will be process and can take up to two to four weeks to receiveThe check will be mailed to the address Revdex.com has providedWe will also notify the member via their email of the resolution.Please let us know if you have further questionsHave a wonderful day!? Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have received neither of those returns back on my card In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because:? I find it very insulting that weight watchers has not only sent the exact same response, which demonstrates this company's stance on customer service, but additionally, the representative has chosen to insult me by calling into question my reading abilities.As I stated before, The website does not describe that one can not weigh inNor does it describe that you would have to be a meetings member to be a lifetime memberNor does it explain that you would have to be a meetings member to get "swag" or weight loss momentumsWeight Watchers has been misleading in its representation of what each program offers and it is not fair, nor could any of these things be deduced by the websiteFurthermore, I called in and spoke with several online support services and garnered different responsesThus, if it were as clear as WW's says it is, it would be clear to employees and explicitly stated on the website; it is not.? There is no place on the website which black-letters any of these things and it is misleading to consumers; not because of consumer's lack of ability to read, but rather WW's inability to create a transparent website which letters to consumers exactly what they can and can not expect in each package.? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
We left the member a voicemail yesterday asking her to contact Corporate AffairsShe called back and we explained given the terms and conditions of the membership we offered a month refund of $The member accepted.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was able to get through today at 10:Am Central time and spoke with Flo on the phone for minutes During that time; she was recognizing some of the issues I was having with the website She asked if she could call me back after looking into it furtherI have not heard back yet but just now received this response from her; so I'm a little confused? If I receive a callback as promised offering resolvement to this compliant; I will be sure to notify and report In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
I have reviewed the response made by the business in reference to complaint? ID#? [redacted] , and have determined that? my complaint has NOT been resolved because:Dear Madam,Attached please find an itemized list of the facts of my case up to date in the file called ***Please refer to it in order to obtain complete knowledgeAll bank statements (overcharge and disputed new fee) are enclosed for your information and useSensitive or non-pertinent information on my statements has been blockedWW emails are also includedOriginal chain of emails to be furnished upon request.I have called the business as [redacted] , corporate affairs at Weight Watchers (WW), stated on her letter of today.The Summary of the conversation: WW won’t refund the overcharged money unless I provide them with my bank statement proving their overcharge on my account.I have decided to reject Weight Watchers demandDue to:Weight Watchers representatives have? acknowledged and confirmed the Feb **'overcharge in two? occasions over the phone and announced their two standard methods for the refund promisedRecording of these calls were mentioned during said conversations.2.? As a matter of principal: Being rightfully the victim here, I do not have to prove to Weight Watchers they did wrong overcharging my accountNot only they took my money, but now are implying I am lying!this is the fourth strategy Weight Watchers has? used to DELAY refunding my moneyThey are as follow:? ? A- In reply to my overcharge complaint, WW send me an email on April **16, with instructions on how to change the password online and giving me the phone number to call themNo resolution to the overcharge.? ? B- on May ***, Weight Watchers rep., Neil T., misread and misstated the facts on his email, therefore he dismissed my case.? ? C- on May **'16, Weight Watchers rep., Myka, sends me an email and lists only initial 3month subscription and one month fee as the only money they received from me and both transactions have the wrong datesThe second payment they overcharged me was totally absent in the letterAgain there is no intention in writing of correction their error.? ? D- Today [redacted] -Corporate affairs WW, alleged not being able to verify my records.? Kindly let me know what is the nest step ahead.Many thanks and best regards, [redacted] Attachments on the email I have just sent you.In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] ? ?
I spoke with the memberExplained there must have been a misunderstanding as the Monthly Pass membership could have been set to cancel after the three months but only the Online membership was cancelledI apologized for the confusion, cancelled the Monthly Pass and credited the four charges for a total of $179.80.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: This is MY THIRD COMPLAINT filing with the Revdex.com with reference to Weight Watchers and their email advertisingI signed up years ago with their program at the Baldwin, NY locationSoon after I discontinued my membership (chose not to renew) and I still received the email communicationsI asked personnel at the Baldwin location if my email address could be removed and I was told that was done by corporateEvery time I go online to the Weight Watchers website (through the email received) to unsubscribe, it never does complete the processI tried calling to have my email removed and the Weight Watchers personnel would not remove it unless I gave them a ton of personal informationWith each Revdex.com complaint filing the Weight Watchers reply was that the emails will stop soonWell, I waited over a month and they are still coming!! I want action taken now! This is harassment in the form of email media! I have all the emails received in my spam inbox for verification.? I believe I should be entitled to some type of compensation! How hard is it to remove one email when given as much time as Weight Watchers has had? ? Sincerely, [redacted] ?
I just left [redacted] a voicemail to contact our Corporate Affairs groupWe will explain, she placed this exact complaint on the Revdex.com a month ago and we left her a voicemail on 2/**, sent her an email on 2/ [redacted] then she called our Corporate Affairs group on 3/ [redacted] and had a long conversation with our Corporate Affairs agent Erica who explained how the program works for nursing mothers, refunded the $69.80, gave her days of time credit on her membership free of charge and set the account to cancel at the end of that time (5/*) so the member will not be charged any further unless she decides to continue and lets us know.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
We received the member's request for a refundA refund for $for January, February and March has been applied to the member's cardThe member should see within to business days.Please let us know if you need further assistanceHave a wonderful day! Sincerely, Flo G [redacted] Corporate Affairs
I called the member and left her a voicemail to please contact us in Corporate Affairs so we can try and resolve the technical issues she is havingWe will certainly give her time credit to replace the time her app has not been working correctlySincerely,Nikki C.Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] and have determined that my complaint has NOT been resolved because: ? ? My complaint # [redacted] against Weight Watchers received a response from Weight Watchers in which they said my issue was resolvedI did communicate with them as was mentioned however the complaint has not been resolvedThey have begun steps to resolve the issue which they say will take 2-weeksUntil I receive the refund that is due, I would like this complaint to remain activeI can’t find how to respond to their response and I find it unsettling that they would say my issue has been resolved at this point.? Thank you, [redacted] ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
We left a voicemail for [redacted] to contact our Corporate Affairs department so we can resolve this issue.? Sincerely,? Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I would like to say thank you to Jason in Corporate Affairs for being so professional and generous
We received the member's request for a refundThe member was informed at the time of contact a refund of $was being issuedThe refund takes up to to business days to be applied to member's account.Please let us know if you have further questionsHave a great day! Sincerely,*** [redacted] Corporate Affairs
Thank you for contacting Weight Watchers Corporate AffairsWe received the member's complaint requesting to be removed from our Email and Mailing ListOur process is to unsubscribe the member through all of our databasesIn the event the member's email is recaptured, we move the process to our Global Support Team to ensure global removalThis process can take up to to weeks to ensure Member is cleared of all databases.We apologize for any inconvenience this may have caused the member.Please let us know if you need further assistance.Flo G [redacted] Corporate Affairs
Weight Watchers was unable to locate an accountWe made a contact call to the memberMember was able to assist us in locating her account as it was listed differentlyWe're issuing a refund for $The member did not have the card to issue this back on and is returning call with that informationUpon member contact, refund will be issued and applied within to business daysPlease let us know if you need additional assistanceHave a great day! Sincerely,Flo G [redacted] Corporate Affairs
Weight Watchers received the member's request for a refundWe're sorry to hear about the member's experienceOur terms and conditions are very descriptive upon member siand cancellationWeight Watchers does not have the ability to monitor a member's subscription nor their financial information which is an indicator their account is still being chargedWe have already applied a three-month refundWe will apply another three months courtesy refund which is the maximum any member receives due to member responsibility.? Please let us know if you have further questionsHave a wonderful day!? SincerelyFlo G [redacted] Corporate Affairs
Weight Watchers received the member's concerns in regards to continued billingThe member's account has been cancelled and will not be charged.Please let us know if you have any questionsHave a wonderful day!Sincerely,? Florence G [redacted] Corporate Affairs
I left a voicemail for [redacted] to contact our Corporate Affairs groupWe will apologize the account was not cancelled when she originally emailed on 1Will explain why she was billed on 1and explain we have credited that charge back to her credit cardShe will see it on there in to business days.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
We received the member's request for a refundWe're concerned about the contacts the member stated she's made and a resolution was not madeBased on the dates the member states she's been in communication with Weight Watchers, our Corporate Affairs Group would have received this escalation for the member's request.Due to the code has not been used to setup her Monthly Pass, we will issue a check for $of which will be process and can take up to two to four weeks to receiveThe check will be mailed to the address Revdex.com has providedWe will also notify the member via their email of the resolution.Please let us know if you have further questionsHave a wonderful day!? Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have received neither of those returns back on my card In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because:? I find it very insulting that weight watchers has not only sent the exact same response, which demonstrates this company's stance on customer service, but additionally, the representative has chosen to insult me by calling into question my reading abilities.As I stated before, The website does not describe that one can not weigh inNor does it describe that you would have to be a meetings member to be a lifetime memberNor does it explain that you would have to be a meetings member to get "swag" or weight loss momentumsWeight Watchers has been misleading in its representation of what each program offers and it is not fair, nor could any of these things be deduced by the websiteFurthermore, I called in and spoke with several online support services and garnered different responsesThus, if it were as clear as WW's says it is, it would be clear to employees and explicitly stated on the website; it is not.? There is no place on the website which black-letters any of these things and it is misleading to consumers; not because of consumer's lack of ability to read, but rather WW's inability to create a transparent website which letters to consumers exactly what they can and can not expect in each package.? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
We left the member a voicemail yesterday asking her to contact Corporate AffairsShe called back and we explained given the terms and conditions of the membership we offered a month refund of $The member accepted.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was able to get through today at 10:Am Central time and spoke with Flo on the phone for minutes During that time; she was recognizing some of the issues I was having with the website She asked if she could call me back after looking into it furtherI have not heard back yet but just now received this response from her; so I'm a little confused? If I receive a callback as promised offering resolvement to this compliant; I will be sure to notify and report In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
I have reviewed the response made by the business in reference to complaint? ID#? [redacted] , and have determined that? my complaint has NOT been resolved because:Dear Madam,Attached please find an itemized list of the facts of my case up to date in the file called ***Please refer to it in order to obtain complete knowledgeAll bank statements (overcharge and disputed new fee) are enclosed for your information and useSensitive or non-pertinent information on my statements has been blockedWW emails are also includedOriginal chain of emails to be furnished upon request.I have called the business as [redacted] , corporate affairs at Weight Watchers (WW), stated on her letter of today.The Summary of the conversation: WW won’t refund the overcharged money unless I provide them with my bank statement proving their overcharge on my account.I have decided to reject Weight Watchers demandDue to:Weight Watchers representatives have? acknowledged and confirmed the Feb **'overcharge in two? occasions over the phone and announced their two standard methods for the refund promisedRecording of these calls were mentioned during said conversations.2.? As a matter of principal: Being rightfully the victim here, I do not have to prove to Weight Watchers they did wrong overcharging my accountNot only they took my money, but now are implying I am lying!this is the fourth strategy Weight Watchers has? used to DELAY refunding my moneyThey are as follow:? ? A- In reply to my overcharge complaint, WW send me an email on April **16, with instructions on how to change the password online and giving me the phone number to call themNo resolution to the overcharge.? ? B- on May ***, Weight Watchers rep., Neil T., misread and misstated the facts on his email, therefore he dismissed my case.? ? C- on May **'16, Weight Watchers rep., Myka, sends me an email and lists only initial 3month subscription and one month fee as the only money they received from me and both transactions have the wrong datesThe second payment they overcharged me was totally absent in the letterAgain there is no intention in writing of correction their error.? ? D- Today [redacted] -Corporate affairs WW, alleged not being able to verify my records.? Kindly let me know what is the nest step ahead.Many thanks and best regards, [redacted] Attachments on the email I have just sent you.In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] ? ?
I spoke with the memberExplained there must have been a misunderstanding as the Monthly Pass membership could have been set to cancel after the three months but only the Online membership was cancelledI apologized for the confusion, cancelled the Monthly Pass and credited the four charges for a total of $179.80.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: This is MY THIRD COMPLAINT filing with the Revdex.com with reference to Weight Watchers and their email advertisingI signed up years ago with their program at the Baldwin, NY locationSoon after I discontinued my membership (chose not to renew) and I still received the email communicationsI asked personnel at the Baldwin location if my email address could be removed and I was told that was done by corporateEvery time I go online to the Weight Watchers website (through the email received) to unsubscribe, it never does complete the processI tried calling to have my email removed and the Weight Watchers personnel would not remove it unless I gave them a ton of personal informationWith each Revdex.com complaint filing the Weight Watchers reply was that the emails will stop soonWell, I waited over a month and they are still coming!! I want action taken now! This is harassment in the form of email media! I have all the emails received in my spam inbox for verification.? I believe I should be entitled to some type of compensation! How hard is it to remove one email when given as much time as Weight Watchers has had? ? Sincerely, [redacted] ?
I just left [redacted] a voicemail to contact our Corporate Affairs groupWe will explain, she placed this exact complaint on the Revdex.com a month ago and we left her a voicemail on 2/**, sent her an email on 2/ [redacted] then she called our Corporate Affairs group on 3/ [redacted] and had a long conversation with our Corporate Affairs agent Erica who explained how the program works for nursing mothers, refunded the $69.80, gave her days of time credit on her membership free of charge and set the account to cancel at the end of that time (5/*) so the member will not be charged any further unless she decides to continue and lets us know.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
We received the member's request for a refundA refund for $for January, February and March has been applied to the member's cardThe member should see within to business days.Please let us know if you need further assistanceHave a wonderful day! Sincerely, Flo G [redacted] Corporate Affairs
I called the member and left her a voicemail to please contact us in Corporate Affairs so we can try and resolve the technical issues she is havingWe will certainly give her time credit to replace the time her app has not been working correctlySincerely,Nikki C.Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] and have determined that my complaint has NOT been resolved because: ? ? My complaint # [redacted] against Weight Watchers received a response from Weight Watchers in which they said my issue was resolvedI did communicate with them as was mentioned however the complaint has not been resolvedThey have begun steps to resolve the issue which they say will take 2-weeksUntil I receive the refund that is due, I would like this complaint to remain activeI can’t find how to respond to their response and I find it unsettling that they would say my issue has been resolved at this point.? Thank you, [redacted] ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
We left a voicemail for [redacted] to contact our Corporate Affairs department so we can resolve this issue.? Sincerely,? Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I would like to say thank you to Jason in Corporate Affairs for being so professional and generous
We received the member's request for a refundThe member was informed at the time of contact a refund of $was being issuedThe refund takes up to to business days to be applied to member's account.Please let us know if you have further questionsHave a great day! Sincerely,*** [redacted] Corporate Affairs
Thank you for contacting Weight Watchers Corporate AffairsWe received the member's complaint requesting to be removed from our Email and Mailing ListOur process is to unsubscribe the member through all of our databasesIn the event the member's email is recaptured, we move the process to our Global Support Team to ensure global removalThis process can take up to to weeks to ensure Member is cleared of all databases.We apologize for any inconvenience this may have caused the member.Please let us know if you need further assistance.Flo G [redacted] Corporate Affairs
Weight Watchers was unable to locate an accountWe made a contact call to the memberMember was able to assist us in locating her account as it was listed differentlyWe're issuing a refund for $The member did not have the card to issue this back on and is returning call with that informationUpon member contact, refund will be issued and applied within to business daysPlease let us know if you need additional assistanceHave a great day! Sincerely,Flo G [redacted] Corporate Affairs
Weight Watchers received the member's request for a refundWe're sorry to hear about the member's experienceOur terms and conditions are very descriptive upon member siand cancellationWeight Watchers does not have the ability to monitor a member's subscription nor their financial information which is an indicator their account is still being chargedWe have already applied a three-month refundWe will apply another three months courtesy refund which is the maximum any member receives due to member responsibility.? Please let us know if you have further questionsHave a wonderful day!? SincerelyFlo G [redacted] Corporate Affairs