Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved with thanks to Revdex.com for their prompt action Sincerely, [redacted] ?
I left a voicemail for [redacted] to contact our Corporate Affairs groupIt seems he misunderstood the membership he signed up for and it seems our Customer Service representative was not very clear in explaining it to him, so we understand his frustration and look forward to visiting with him.? ? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I placed a call to the resolution center of Weight Watchers and am awaiting the credit that was issued Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.? Good morning,? I am unable to locate my login information for a complaint I filed against Weight Watchers under case number [redacted] I would just like to report that my refund was received and I would respectfully would like to close my complaint.? Thanks [redacted] Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Weight watcher employees stated that I wouldn't be charged for reaching my lifetime goal weightThe corporate company should be held liable for claims their employees make In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
I called the member and got some clarification on her different contacts with Customer ServiceI expressed our regret regarding the experience she had and appreciated her feedbackI added week time credit to her account to give time to make sure the technical issue is resolvedI will contact the member again once the next payment goes through to verify everything is working well with her account and then will add a month time credit as courtesyI gave the member our phone number in Corporate Affairs in case of any further questions or concerns Nikki C.Corporate Affairs
Thank you for contacting Weight WatchersWe received the member's request for a refund and cancellation of accountWe apologize the member did not receive the refund for the promotionWe reach out to the member to contact Corporate Affairs so we can obtain more information on applying the refundOnce the member's contacts our Corporate Affairs Group, a refund will be issued.Please let us know if you further questionsHave a great day! Sincerely,Flo G [redacted] Corporate Affairs
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Nikki was awesome and as perplexed as I amShe had it get involved and called me hours laterIssue not resolved, still In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We reached out twice today to [redacted] by phone but were not able to leave a voicemail, so we have emailed her asking her to contact our Corporate Affairs group at her earliest convenience so we can resolve this issueSincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Weight Watchers received the member's request for a refundThe member signed up for an At Work series which includes free Etools for the time frame of the seriesOnce the series has ended, the member is responsible for cancelling the Etools account so they will not be billed.Upon signing up for At Work Etools, the terms and conditions are provided and must be authorized by the member before Etools is setupMembers are aware of those terms.We apologize if the member did not thoroughly review at time of registering for the At Work programIf you have any questions, please feel free to contact us.? Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
I left a voicemail for [redacted] to contact our Resolution DepartmentWe will explain the reason for the cancellation fee and explain as a courtesy it has been refundedWe will let her know when she can expect to see that refundSincerely, Nikki SrMember Support Specialist Weight Watchers International, Inc
Thank you for contacting Weight WatchersOur records show the refund for $was applied to the member's card on 2/*/16.Please let us know if you have further questionsSincerely, Flo G [redacted] Corporate Affairs
Weight Watchers received the member's complaint in regards to a Promotion, Lose The program guidelines provided each member with the guidelines for submitting information via a link for losing poundsOur records are not showing the form was received.Weight Watchers values every member and happy to see the member was successful in their journeyAs a courtesy, we will issue a refund for $of which the member will see within to business daysWe will also document the member's account for future promo offersWe will forward the member our Corporate Affairs contact information for future reference.Thank you again for contacting Weight Watchers Corporate AffairsHave a great day!Sincerely,Flo G [redacted] Corporate Affairs? ?
Tell us Description [redacted] , I am so sorry you had such an unpleasant experience with our Customer Service while trying to join! I have requested your calls from 1016) but they have already reversed on their ownI was happy to notice that on 10you were able to sign upAs a courtesy I added days time credit to your accountSo your Monthly Pass is now good up to 2I will also mail you some vouchers so you can treat yourself to some products in the meeting roomWe sincerely hope your experience with us going forward is nothing but pleasant! [redacted] , I am so sorry you had such an unpleasant experience with our Customer Service while trying to join! I have requested your calls from 1016) but they have already reversed on their ownI was happy to notice that on 10you were able to sign upAs a courtesy I added days time credit to your accountSo your Monthly Pass is now good up to 2I will also mail you some vouchers so you can treat yourself to some products in the meeting roomWe sincerely hope your experience with us going forward is nothing but pleasant!
Weight Watchers received the member's requestWe're not sure why an order was unable to be placed either by the member or Weight Watchers RepresentativeAs a courtesy, we are sending a Product Voucher to be taken into a Weight Watchers Store to receive a calculatorThe Voucher should arrive within business days.Please let us know if you need further assistanceHave a great day! Sincerely,Flo G [redacted] *ffairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because:? Per my 10conversation with Laura I am waiting for a $credit back onto my [redacted] ***.Thank you for this resolution[redacted] ? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Davina Davis ?
Weight Watchers spoke with member in regards to receiving promotion offerExplained to the member, promo is offered at meeting location based on program she purchasedOnce member attends meeting, she can pickup her Starter Kit.Please let us know if you have further questions or concernsHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: This is not accurateThis is something I never signed up for and I want a refundThank you ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
I called the member and first of all apologized for the rudeness and incorrect information from the representative he spoke withI asked for and he provided the phone number he called from and the day and approximate time so we can have that call pulled to handle that situation internally.I explained we are more than happy to give him some free time, however, because of the way the system is set up, we need him to sign up first, paying the initial fee and then we can credit that fee back and add some time credit, essentially giving him two months freeHe agreed to this but cannot do the sign up today so will contact me in Corporate Affairs when he is ready.We had a difficult time getting the sign up link to show up properly for him so when he is ready to sign up if it is still doing that, I offered to sign him up from here and he is ok with that.I will be waiting for him to call when he is ready to sign up
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved with thanks to Revdex.com for their prompt action Sincerely, [redacted] ?
I left a voicemail for [redacted] to contact our Corporate Affairs groupIt seems he misunderstood the membership he signed up for and it seems our Customer Service representative was not very clear in explaining it to him, so we understand his frustration and look forward to visiting with him.? ? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I placed a call to the resolution center of Weight Watchers and am awaiting the credit that was issued Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.? Good morning,? I am unable to locate my login information for a complaint I filed against Weight Watchers under case number [redacted] I would just like to report that my refund was received and I would respectfully would like to close my complaint.? Thanks [redacted] Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Weight watcher employees stated that I wouldn't be charged for reaching my lifetime goal weightThe corporate company should be held liable for claims their employees make In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
I called the member and got some clarification on her different contacts with Customer ServiceI expressed our regret regarding the experience she had and appreciated her feedbackI added week time credit to her account to give time to make sure the technical issue is resolvedI will contact the member again once the next payment goes through to verify everything is working well with her account and then will add a month time credit as courtesyI gave the member our phone number in Corporate Affairs in case of any further questions or concerns Nikki C.Corporate Affairs
Thank you for contacting Weight WatchersWe received the member's request for a refund and cancellation of accountWe apologize the member did not receive the refund for the promotionWe reach out to the member to contact Corporate Affairs so we can obtain more information on applying the refundOnce the member's contacts our Corporate Affairs Group, a refund will be issued.Please let us know if you further questionsHave a great day! Sincerely,Flo G [redacted] Corporate Affairs
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Nikki was awesome and as perplexed as I amShe had it get involved and called me hours laterIssue not resolved, still In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We reached out twice today to [redacted] by phone but were not able to leave a voicemail, so we have emailed her asking her to contact our Corporate Affairs group at her earliest convenience so we can resolve this issueSincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc
Weight Watchers received the member's request for a refundThe member signed up for an At Work series which includes free Etools for the time frame of the seriesOnce the series has ended, the member is responsible for cancelling the Etools account so they will not be billed.Upon signing up for At Work Etools, the terms and conditions are provided and must be authorized by the member before Etools is setupMembers are aware of those terms.We apologize if the member did not thoroughly review at time of registering for the At Work programIf you have any questions, please feel free to contact us.? Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
I left a voicemail for [redacted] to contact our Resolution DepartmentWe will explain the reason for the cancellation fee and explain as a courtesy it has been refundedWe will let her know when she can expect to see that refundSincerely, Nikki SrMember Support Specialist Weight Watchers International, Inc
Thank you for contacting Weight WatchersOur records show the refund for $was applied to the member's card on 2/*/16.Please let us know if you have further questionsSincerely, Flo G [redacted] Corporate Affairs
Weight Watchers received the member's complaint in regards to a Promotion, Lose The program guidelines provided each member with the guidelines for submitting information via a link for losing poundsOur records are not showing the form was received.Weight Watchers values every member and happy to see the member was successful in their journeyAs a courtesy, we will issue a refund for $of which the member will see within to business daysWe will also document the member's account for future promo offersWe will forward the member our Corporate Affairs contact information for future reference.Thank you again for contacting Weight Watchers Corporate AffairsHave a great day!Sincerely,Flo G [redacted] Corporate Affairs? ?
Tell us Description [redacted] , I am so sorry you had such an unpleasant experience with our Customer Service while trying to join! I have requested your calls from 1016) but they have already reversed on their ownI was happy to notice that on 10you were able to sign upAs a courtesy I added days time credit to your accountSo your Monthly Pass is now good up to 2I will also mail you some vouchers so you can treat yourself to some products in the meeting roomWe sincerely hope your experience with us going forward is nothing but pleasant! [redacted] , I am so sorry you had such an unpleasant experience with our Customer Service while trying to join! I have requested your calls from 1016) but they have already reversed on their ownI was happy to notice that on 10you were able to sign upAs a courtesy I added days time credit to your accountSo your Monthly Pass is now good up to 2I will also mail you some vouchers so you can treat yourself to some products in the meeting roomWe sincerely hope your experience with us going forward is nothing but pleasant!
Weight Watchers received the member's requestWe're not sure why an order was unable to be placed either by the member or Weight Watchers RepresentativeAs a courtesy, we are sending a Product Voucher to be taken into a Weight Watchers Store to receive a calculatorThe Voucher should arrive within business days.Please let us know if you need further assistanceHave a great day! Sincerely,Flo G [redacted] *ffairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because:? Per my 10conversation with Laura I am waiting for a $credit back onto my [redacted] ***.Thank you for this resolution[redacted] ? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Davina Davis ?
Weight Watchers spoke with member in regards to receiving promotion offerExplained to the member, promo is offered at meeting location based on program she purchasedOnce member attends meeting, she can pickup her Starter Kit.Please let us know if you have further questions or concernsHave a wonderful day! Sincerely,Flo G [redacted] Corporate Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: This is not accurateThis is something I never signed up for and I want a refundThank you ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
I called the member and first of all apologized for the rudeness and incorrect information from the representative he spoke withI asked for and he provided the phone number he called from and the day and approximate time so we can have that call pulled to handle that situation internally.I explained we are more than happy to give him some free time, however, because of the way the system is set up, we need him to sign up first, paying the initial fee and then we can credit that fee back and add some time credit, essentially giving him two months freeHe agreed to this but cannot do the sign up today so will contact me in Corporate Affairs when he is ready.We had a difficult time getting the sign up link to show up properly for him so when he is ready to sign up if it is still doing that, I offered to sign him up from here and he is ok with that.I will be waiting for him to call when he is ready to sign up